these guys are crooks!! they cut my lock by accident and instead of replacing my lock or providing me a new one...they have the audacity to charge me for a new lock. do not do business with this place and do not trust these people with your personal belongings!!! read more

Although the place is in the quiet tech park and is generally clean. I don't think I've ever seen it swept except for maybe once. It says it's temp controlled and it is, but just barely. When your there for more then 5 min or you actually working in storage it gets hot very quickly. It is NOT air conditioned. There are no lights inside the units, like other places, but if you run an extension chord out to the ceiling outlets (according to my neighboring unit) to see what your doing in there, management has a problem. My Units price was raised multiple times in the first year and they said they informed me by email but I never did find it. So I would watch out for that. However the staff is friendly and when I complained they dropped the price back down a little bit. It is a newer looking facility, seems to me to be well organized and the area is nice and rarely crowded. I think if you're in the area this would be a good short term option. But if like me and end up needing to keep your things for a longer period maybe not. read more

The representative Cory was extremely helpful, professional, kind and productive during my reservation of the storage unit, he answered all of my questions and provided all necessary information for my decision on renting with this company! I'm extremely happy with everything, and it's all thanks to Cory! Thank you so much for your help and guidance Cory. I'll definitely recommend this storage company to my friends and clients, it's all thanks to you. Mahalo! The cost is extremely affordable! read more

I highly recommend finding a different storage unit unless you enjoy price hikes every few months. I rented at 5 x 10 unit in August of 2024. The rental agreement was for $170.66. It is now October of 2025, a year and 2 months later, and my rent is now $316.19 for the same unit. That is a $145.53 price increase - an 85.27% price increase from the original $170.66. If only my boss gave me an 85% wage increase every year - then maybe I could keep up with whatever inflation rate this place is using! read more

Rate increase is every 4-6 months by almost $100. Shame on this company. I will make sure we NEVER recommend this company and also let the island people know how they conduct business. As for the staff I give them 5 stars. They have to deal with all the calls and complaints with professionalism. Shame on this company. read more

Expect to have your fee increase substantially every 3-6 months. My first increase was $76 to $91 then to $186 (all within a 9 month period). So thinking I outsmarted them, I moved units under my partners name and what started at $146 ($73 during promo) increased to $246 the month after! I absolutely expect increases over time, but this is significantly more than comparable nearby facilities. They lure you in with the great posted prices and customer service, but that's because they plan to hit you with increases once all your shit is in there and it's a pain to move so you just end up paying it for convenience sake. And don't forget by this time they've already got your 5-star review, so the few negatives barely dent their ratings. "It's giving..."abusive relationship! They lure you in, make you rave about their greatness, then slap you with increases and when you speak up about it, they come back with some blanket placated statement to shut you up. I mean, you gotta give it to them! It's a genius albeit skeezy business strategy. Stay woke out there people... and stay far away from this place! read more

It was so easy to go online and just apply and figure out which unit you want and then it tells you everything you need to know that's awesome. So we are going to move our things in and hopefully everything will go smooth and hopefully the price will after two months. The price will go up but not that much so hopefully will pray that everything works out. Thank you so much for taking us. On temporary.. read more

This was my first time renting a storage unit, and I had a great experience. The facility was clean and well-maintained. I really appreciated how Henry walked me through everything--from the policies to how the storage works--without making me feel pressured at all. He did a great job making me feel comfortable and confident with the process. I plan to update this review in a few months with more details, but so far, I'm very satisfied. read more

I did rent a storage space here great customer services and very clean facilities I have rented several other places but this unit was what I was looking for read more

The staff is friendly and helpful. The units are clean and easy to access. I was very happy until I got an email out of the blue that nearly doubled my rent per month, which I can't afford on my Social Security check. I'm going to look for some other facility. read more

Tammy & Malia were so nice and helpful! they had us smiling and laughing! loved our experience and they made it so easy.

The staff is very welcoming and helpful. If you are a new customer they explain things very clearly and efficiently. The choices are varied and they leave it up to you to choose the unit that would serve you the best. This company is EXCELLENT if you are the type of person that breaks out in a rash if you have to "sign up" online. If you want a living, breathing, intelligent human being assisting you then THIS is the place!! They have very good sale prices during the year and it doesn't matter if you are an established client or not....if the type of unit you want is available they will gladly assist you! Moving is stressful enough as it is and this company makes it a lot smoother & less stressful. This type of customer service is greatly appreciated!! The one young lady that helped me is named Malia! If you need a storage unit give her a call!! You will NOT regret it!! read more

Today I went in with a few questions about the facility since it's close to home and will soon be I need a storage unit. I spoke to Henry at the front desk and he answered all my questions and was very friendly. I look forward to coming back and renting here, very clean and welcoming facility read more

This place is the best. The 50% PROMO was such an awesome deal. What a great way to start off the new year. Malia was friendly, professional, and informative. The 10 x 10 rental unit was such a cool deal that we got it ASAP. I highly recommend this storage facility to any & every person I know who needs a storage locker unit. This place is the best! read more

Worst storage experience bar none. Over decades of renting storage space with many different companies this was by far the worst. Firstly, the night before a substantial rate increase, I get an email informing me that rates are going up with the normal business drivel. It was a substantial increase. Supposedly it was so they can maintain their high standards. I was out of state so not much I can do there. One day I show up and my access was denied. For some reason one of their clever employees "accidentally" cancelled my plan for no apparent reason. It was a clerical error. So unfortunately, I had to pay the reactivation fee of $66 but they will refund it. It should take a week because that's how their system worked, and it has to go through corporate. Nobody on site has the power to override it. Red flag! So it has to go all the way to the mainland for approval and then they'll call me when it's done. Well, it never got done and they never called. I called! All I got was excuses yet all along it was their error. And they never fixed it. I also inquired if they pro-rated early move out. They said yes. When I held them up to it, apparently the employee who told me that doesn't normally work there so they didn't give me the correct information. So that resulted to about three weeks of free money from me. Basically, don't trust that front office, highly misinformed and highly incompetent. read more

The facility is really clean and new looking, even after couple years being open. The service is awesome, nice, and fast working.

Very Professional, Very Thorough, Very Clean, and Enthusiastic. I wanted a 10x20 unit but they were out of that size due to the occupancy but based on that note it made me realize how quick the units were really quick to sell and how much cheaper it is compared to other storage places. read more

What an amazing place to find! The gals in the office, Montana and Malia are very knowledgeable and answered every question I had. This place is extremely clean and I had no hesitation of leaving my prized possessions under their care. They even have half off the first two months right now which is extremely helpful during moving time. 10/10 recommend! read more

The new Manager Kathy claims to have lived here for 20 years but that must be a lie. She is a crabby person that doesn't know her job and poor customer service. Absolutely no aloha. There is something nefarious going on with this company. After 2 weeks I was harrased constantly by the manager that everything no I did was breaking a rule. Even though most of those were things I was given explicit permission to do by the other (nice, competent) staff. I was then told by Kathy that i could not put anything on the floor outside my unit even for a second because "I did not rent the hallway". So many more things like that. After more of this I was evicted for multiple rule violations and told to be our by the 4th even though I paid through the 16th. I couldn't get my stuff out that quick and she wouldn't let me in after the 4th. I was told to call regional manager. Each time I called it's going to voicemail. I just messages but have not received any callbacks today. When I called they went to a person but it must be a call center in India, because the woman had an Indian accent. She claims it should take my number and I get a call back but so far I have not so they basically stole my stuff and I have no idea how to get it out. Yeah and the bathrooms are horrible. Take my picture multiple days. It looked like this. Do not take your stuff here unless you want it stolen read more

SecureSpace Self Storage Mililani - Dirty bathroom that hadn't been cleaned for multiple days. - Self Storage Near Me - Mililani, Hawaii

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Really clean facility with nice units. The staff that work there were also kind and helpful. One star is for their policy to not prorate when moving out. BEWARE they will charge you for a full month even if you want to keep your things there for only the first day of the month. Unhelpful if you can't move your belongings until the first as is often the case when moving into a new place. They do prorate move ins but next time I will look for other storage units based on this policy read more

Secure space is just so impressive! If you're looking for a clean and a newer facility you've found your storage! It is located in Mililani tech park. Near Schofield Barracks We can't say enough about the service we received by Azzie! She really is special. She is so kind, patient and explains clearly and has the best attitude! We visited twice to view the unit before we decided and the reason we came back the second time and chose Secure space was because of Azzie. It honestly came down to her customer service! While there this past month we also met Kathy I believe she is the new store manager she is also very friendly and she was out cleaning the property, she also loves dogs and said hi to our fur baby . So nice to have genuinely nice people working for a company. Secure space you are really lucky to have these Gems of ladies on your team! Looking forward to working with you all. Aloha, Rob and Lisa read more

I stopped by the office to see what my options are and the staff greeted me and were very friendly. my questions were answered. thank you Malia and Josue. read more

We've been using this facility for over a year. At first it was great. There was good management and workers. Then things changed. The gates always had issues with opening, the bathroom is nasty and never has toilet paper, there's also a tree over growing basically into a car. To top it all off we just came across an issue of no longer having 24 hour access without any kind of communication or warning. We run a party business and need early access to accommodate early morning setups, and late access to accommodate late cleanups. We are upset about the lack of communication this facility has. Not to mention that the rent goes up just about every 3-4 months. This last notice we got notified us that our rent is going up more than $70. Which would be reasonable if it were 24 hour access but it's not. The hours of access are 9am-10pm. read more

The team has been great since I started renting a space, they have been more than helpful, responsive, accommodating. The spaces are clean and well maintained. I definitely recommend and will do so to my family and friends. Also I would like to say thank you to Ms. Love for helping me with a request, which she addressed promptly, awesome customer service, thank you! read more

Very clean. Great service! The staff is friendly and knowledgeable. If I move back I will use again.

Malia was a joy to work with. This place is worth every penny. I'm delighted to have the pleasure of working with Malia