Posted hours are not accurate. No one available in office during posted office hours to answer questions. The online process to acquire a storage rental unit is easy! The discounted rates are lucrative too! $1 a month for the first month is tempting. I would advise you to deeply think of your storage needs prior to committing as you may not get the in-person support you need. I reserved online and closed out the reservation online simply because no one person was available to assist. Be weary and cautious! Some things are simply too good to be true. read more

Thank you, Renee! When I pulled in to the office, Renee took her time to help me with my account, even though she was supposed to leave to go to her next property. It took less than 10 minutes. I hope that when she gets to the other site, the customers are patient and understanding. I'm very grateful for her quick help to get my account updated. Mahalo nui loa, Renee read more

I wouldn't rent here ever again. So we had a 2 bedroom rental and needed to clear out the extra room to turn into a nursery. We decided to use this Public Storage since it was one of the closest ones to us and had the unit size we were looking for. We rented from them for about 4 - 5 months but over time we started to think that things were going missing from our storage unit. We thought about it and from day one, the girl at the counter gave us USED LOCK & KEYS. What I mean by this is that she handed us a lock and set of keys that were not in it's original packaging and usually when you buy a lock from them, it comes packaged right? Well ours didn't and we didn't think much of it until now. This is just a thought but maybe the front desk girl was in on it too and someone had spare keys to the lock we were given. How would they know which unit to go to in the first place?! About 3 months into rental from them, we noticed that some big dollar items were missing from the storage when we came to look for them since they sat in the front of the storage unit for easy access. Idk why we didn't report it but we rented for a few more months until we found a bigger place to live and was able to end our rental agreement with them. We don't know exactly every item that was stolen but from what we could remember, about $2000 worth of items was taken from our unit to include a large yeti cooler, power tools, spear guns and my military duffle full of deployment gear. All these items are replaceable to us but to trust a place like Public Storage, we have no trust left... sadly I wouldn't recommend this place to anyone but if you do go with them, i recommend you use your own locks and put multiple on that door. Employees here can't be trusted. For a place I pay for my stuff to stay safe, they sure aren't worth the hassle. I don't even think there are cameras in or around the facility. I finally read older reviews and MANY HAVE REPORTED THEFT HERE! Someone mentioned that they had items stole from their unit but when they filed a report, nothing was really done since they couldn't prove it. Employees play dumb when the police come. Other renters have been able to open other units with their same key. Squatters live in the units at night. Cameras and elevators apparently dont work. TRASH EXCUSES FOR A PLACE THAT'S SUPPOSE TO KEEP YOUR SHXT SAFE! So instead of filing a report, I'd rather warn the public and ensure you take your business else where. It's criminal owned and riddled with theft. Sadly we had to be part of that percentage of victims. So disgusted. read more

Unless you are 100% sure you want to rent their unit, do NOT give them your credit card payment. I was told over the phone that a reservation is refundable anytime before move in date. I was NOT told that the one time ADMIN Fee was NOT Refundable. They text you the agreement & expect you to read pages and pages and tell you to just check all the boxes. Long story short, I was scammed! read more

I want to give a shout out to Janet. She went above and beyond to help an 82 year old client find the correct location of her public storage. Janet contacted the correct public storage to let them know we are heading to that facility. Janet was compassionate understanding, patient and kind to the 82 year-old client. Janet is definitely an asset to the public storage. Thank you so much for your help. read more

Service was amazing, best customer service with a smile. Answer all questions ,gave me suggestions for benefits and future assistance

Although specific sites may have excellent managers and treat the customers well, Public Storage corporate is out to gouge the customers and the company does not empower the site managers or their district managers to provide a good customer experience. If you are looking for long-term storage, this is NOT the company to work with. They raise their prices regularly. They will work with you and submit exceptions for so long, but this time around they raised my rent by 25%!!! Their logic was, "we have to raise prices based on market and demand, just like an airline raises their prices." My response to that retort is the airlines don't raise the price on you while you are mid-flight. If the rate increases were on par with inflation, or within reason, that would make sense, but they push hard to get you out by raising your rent to unreasonable rates because they want to rent it out at the new rate. When I spoke to my district manager she said "I have done everything I can," which is either a cop-out, or it means the corporate office and the people who make decisions are not the people who actually work with the customers. They do not empower their leaders to lead and run their businesses. read more

Janet was the best! Made it easy for me in and out within the hour !! She was so helpful and friendly I def would recommend this public storage location! read more

DO NOT RENT FROM HERE!!! So my aunts storage unit got broken into and when they filed a report the officers told them it's very common for this establishment ESPECIALLY IF THEY DONT HAVE INSURANCE. We 100% believe it is a inside job seeing nobody noticed ANYTHING and the fact that the cameras were spray painted and they still didn't say or call the renters to check their belongings and again it's the renters who don't have insurance who mostly get robbed. It's so annoying that they can't even do their simple ass job right. Just sit on your ass and watch the security cameras and monitor the entrance. This whole building should close and everyone should move their belongings to a safer and better managed storage business!!! read more

I rented a 10x10 unit about 2 years ago. At the time that I rented it, I asked the property manager what happens if I pay for the month but move out before the end of the month? I was assured that the amount I paid would be pro-rated and I would be refunded for the days I did not use. I thought that was fair even though the price was going to increase each time my time period was up. (I paid for as many months as I could in advance to lock in the price as long as I could) Fast forward 2 years later, I paid up until the end of 2022, I received word that our house was completed and moved our things out in one day. I notified the person in the office that day and again asked about how I would be refunded the pro-rated amount. They said by the original form of payment. I waited a few days and received no refund, so I called today and was directed to the mainland (an 866 toll free number), when I inquired about my pro-rated refund I was told they do NOT pro-rate what you paid or refund you. I explained that I was told every time I asked that I would be refunded because I am not using the whole month, I was told again, NO, we DO NIT REFUND! They said I was misinformed! Hello?! Your own property manager told me multiple times not to worry, I only get charged for the days I use! Long story short, DO NOT BELIEVE THEM WHEN THEY SAY YOU WILL GET REFUNDED A PRO-RATED AMOUNT IF YOU CACATE EARLY!! SEEMS LIKE THEY LIE TO YOU JUST TO GET YOU TO RENT!! read more

After looking at several storage facility options, we are very happy that we chose this one. The staff at the front desk are super helpful and always say hello to everyone. (thank you to George and Louis!) They offer several sizes of storage lockers to choose from and are often offering special prices for different sizes. The loading dock is very convenient and a personalized security code allows you access to the building and the elevators if needed. This location is very clean and well maintained and it's in a convenient location. read more

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This place is horrible office is hardly ever open so most of the time you need to use flatbeds from home depot same with restrooms the one in the office at one time never even had a door and when the door was fixed they never installed privacy lock so when you use someone can just walk in. Also my unit was priced $215 initially than it almost doubled in price to $400 in 12 months. I advise no to use them if you plan on long term storage more than 6 months, you pay premium price for poor facility service. Also moved out on the 5 of the month and was charged for the whole month. read more

Janet exceeded her scope of responsibility by ensuring that my unit's concern was appropriately addressed, with constant communication and timely updates. I would like to express my gratitude for her exceptional dedication and professionalism. read more

My storage unit was broken into today. They stole my TV and fishing rods that we know of so far. One other person on our floor had their unit broken into also. They got people squatting in empty units and outside the building. They wouldn't even help us move our stuff since the door doesn't work anymore and cant be closed. This isnt the first time someone has targeted our unit. Store At Your Own Risk!!!! read more

Ashley and George are great to work with. Friendly, helpful, knows their business, and easy to work with.

DO NOT RENT FROM HERE! We've been customers for over three years. Our storage unit was broken into twice and the management seems to not care or have done nothing about it. So much for a secured facility when thieves are able to roam freely and break into multiple units in a night. After the second time, the workers still DGAF about what happened, the customers. The police are also fed up and told us to pack up and leave. It's truly f'd up. read more

I have seen people sleeping in their units on many occasions. The doors are almost always wide open throughout the night. Units on all floors and all around he me have been broken into numerous times. They cant even up a camera in the hallways. Security cameras are to watch employees not care or do much of anything. read more

I was reserving online for one unit, gave me a great discount. This location is very clean and well maintained and it's in a convenient location parking lot is never crowded and usually there are moving hand trucks available. When you plan to move out make sure you tell them advance notice, , as they will not prorate the last month's rent. read more

Just a note of caution about renting here. Some of their practices are quite unjust. It is fair for a buyer to be aware of what to expect. Expect about 30-60 minutes to sign in. About 6 months in, expect to have prices increased about 20%. When you do move out, make sure you give them advance notice, and schedule your move out toward the end of your month, as they will not prorate the last month's rent. Looking back, I am a little upset at myself for convincing myself to have all this stuff that I then had to spend the cost of a used car keeping. Buy less junk, have less responsibilities so you can prioritize the things that matter. I am writing this review in lieu of suing them for $200 of prorated rent, as the suit will not be worth it in terms of time nor dollars spent. The cost of freedom is eternal vigilance. You can use them and get a fair deal, but you have to know what you are getting into, and protect your own interests, Aloha! read more

Terrible experience with this Public Storage. Do not rent from here if your expecting good customer service and basic mail services every other storage company on island already offers. Rented a unit from this location because its employee assured me they would hold small packages in their office. A week later they went back on that. Then regional manager said they would temporarily hold my packages already en route. The staff went back on this as well. They cost me money and time and still had the gall to charge me. I would have worked this out with them but they do not return calls. This public storage team is not effective. They don't communicate, don't know their own policies, it's apparent the staff hate their jobs when you speak with them and public storage lacks basic amenities. Why go here? read more

Nice and Clean Facility is always a plus also the staff there are very nice not lick some place's everyone looks miserable and hates there job sobased on that this will always be my go to storage facility read more

We have rented here for about 2 years. Staff has always been very friendly and helpful. Location is great, parking lot is never crowded and usually there are moving hand trucks available. Try to avoid being there towards the last days of the month and the 1st of the month, as it tends to be busy with people moving out/in. Always check their website for deals. read more

We rented two large units over the course of 18 months.. at almost $300/month per unit we paid a lot of money. The online booking and billing was very convenient and we have very few complaints for the time during the rental period. There can be some very questionable people outside and they carts were pretty disgusting most days. Our issue came at move out. We notified the company of the exact day and time that we would be vacating the units. We hired movers to meet us there during operating hours, but when we arrived with the movers, the key pad for entry would not work. Apparently there was an electrical issue which shuts down the system and it had to be manually opened when the workers arrived hours later. We called the phone number, but no one answered. So we called the national help line and after being put on hold and being told there is no process for contacting the local employees in emergency situations, I was given the name and phone number of the Hawaii manager. I called her and left a message with no response. We had to wait two hours for the employees to show up and pay the moving company to sit around and do nothing. Very annoying. read more

While the gentlemen at the desk were very nice and funny, I wouldn't recommend because our unit was broken into and they still hadn't pulled up video so we aren't sure they even take actual video. Very disappointed. read more

If I could give no stars I would. I rented from September 26 to October 26, I was told I was able to call them in the 26th of October to have it extended until the 31st for only $100. I went online and seen that I was charged late fee for not paying by the 25th October. Ridiculous. Called for a manager and their reasons was dumb! Tried calling district manager and NOT a single call back! My space ended in the 31st of October & now they're saying I have to pay for the month November! What?! Stupid! & until now, not a single call back from district manager. Left voicemails after voicemails and calls after calls. Not paying a single penny to them & never again am I renting a space from here! read more

When we first got the unit, we were paying $300 a month. 6 months into it, we received a notice that our rent would be going up to $370 a month with a week's notice. We had no choice but to pay it until we made arrangements to take our stuff out. Unit was spacious. On every visit, we saw big roaches in the hallway. They have rodent packets strewn about but I never saw any insect control things. The previous review about the parking lot is true. My husband said on our second to last trip, that when he parked and got out of the truck, there were nails and screws on broken up wood all over the parking area near the loading zone. There's always trash and random things all over the place near the loading entrance. I'm giving them 3 stars because Kathy was very helpful, pleasant and efficient when we were gathering information for our rental. Upon checkout, she was equally as professional and efficient. Employees were always friendly and accommodating. Facility needs some general housekeeping. read more

Rude Service $1 for the first month is a scam, they charged $50 after the hidden fees Rat poison in the locker I rented Over priced Take my advice and go somewhere else who is more customer service oriented and probably cheaper read more

Always lots of parking, hours of operation are pretty good. Although getting there is always trafficy, especially because of Kam Hwy. Reasonable rates. read more

I had never rented a storage unit before, but George was very helpful and answered all of my questions. Prices range from different sizes but our unit is the perfect size for everything we needed to store and it's reasonably priced. The parking lot is across from Home Depot so there is plenty of parking and room to move in and out. Very clean inside, trash is sometimes left outside the door even thought there's a trash can less than ten feet away. Overall happy with my experience at Public Storage! read more

First time storage renter. Nancy & Jon were very personable and easy to talk to. Nancy was able to find me a storage unit that had a 50% off the 1st month special and will help to find a slightly smaller unit to move into next month. She was able to take time to explain ALL the "ins & outs" about utilizing the storage facility. Thankful to receive a call from Nancy saying that my lock wasn't on properly and that I should come ASAP to lock properly. Mahalo for the GREAT Customer Service. Also, to Jon, " nice call on the Browns to win against Cincy". read more

Awesome service! I had the pleasure of working with Nancy to get set up with a storage unit. She was very friendly and knowledgeable about the site. I would suggest this location and other public storage locations to other. I would give it a five star but the facility does not have a trash can near the loading dock. It would be nice to have a placed to dispose of trash. Other than that, amazing service and space. read more

Came in to rent out a small storage space in the pearl city Public Storage and Nancy was there to help me and my husband find a small storage perfect enough for our boxes with the right price and it wasn't too big. Nancy greeted us very professionally and she was very nice and was very detailed about the lease, insurance, policy, rules and regulations as well as the locks and what we can and cannot do in the storage space. She also tested us to see if we could open the elevator correctly which I think many people aren't intelligent enough to open correctly. She warned us about a few things we needed to be aware of. She was wonderful and she showed us the pet chickens outside and she called them and they came running towards us as we threw pieces of crackers at them hahaha. read more

I gave this public storage a 4 stars for an awesome customer service. Everyone was friendly and professional. The only issue was the price as it went up from $161 to $191 per month for a 10' x 10' on the 3rd Floor. I get it that it's Hawaii and everything here is expensive. A comparable size on the mainland would have only been $30- $50 on the first floor easily accesible by car. read more

I checked out at the end of January 2021. Very happy with the Staff and Management at the Kam Hwy location. The person who helped me to check out that day, give her a raise! She was so nice! read more

Great service by the Two at the front counter. Able to help me find the right package to store and ship my materials. I went to 6 other places for help, including UPS and Fedex. I'm glad they were there to help, if not, I would probably still be looking for help today. Thank you so much for the great service! read more

No NEGAVTIVE! This storage place is a Rip off! If you like unnecessary money takin from your family DONT DO IT! THEY kept tacking late fees when we paid on time , let alone when we had the copies of paying our bill on time and the records on file!!! Please i would hate to see more UNHAPPY customers because of this place. We moved out today and moved into another storage where we highly recommend.. the only reason we choose this storage before is because of convenience to closer to our house but we learned quickly about how they run there storage. So if your looki g for good storage places hawaii self storage in kapolei is the best of them all!! read more

Don't ever put your things here!!!!! I recently bought a storage unit and on the first storage run, I had forgotten my locker number. My daughter pointed our locker out to me and i put the key in and noticed it opened someone elses locker!!!!! They tell you these keys are really secure and it costs almost $20, but I f i can open someone elses locker, that means they can open mine! I told the staff that and they said "yeah, but they dont know that". WTH? Then i realized there aren't really any cameras in that place. there are only cameras by the elevator. I've heard a lot of people get their lockers robbed from this location and there's read more

First time using and only for 1 month---liked the customer service by Hoku and the follow up reminder by Sylvia! Mahalo for your smiles, advice and good attitudes! read more

I rate them 1 star because of the rate increase from $75 a month to 5x5 storage within a year that I had it. I vacated everything on the first of the month and they told me I still need to pay for the whole month because they don't prorate. But before this in the month of November another person told me if I get my things out before the end of the month they will prorate a refund back to me. So how the hell does that work? I paid $107.65 for only 20min of having my things in storage and it cost me a lot. Well I am probably not going to use them in the futures due to many increases every few months and no change has been done. The floor I was on smelled like vomit. I told them before and they told me, they are aware of it, but hey we're going to increase your monthly bill too. To me if your going to keep increasing the monthly bill every 4-5months I expect to have a much cleaner well managed storage facility. Not one that stinks and charge a lot for a closet space. Choose wisely people if your going to store your things. But as for now I'm going back to Hawaii self storage, I liked them better. read more

I'm only giving a star to the employees. They were wonderful and helped us after we had our stuff stolen. This has been happening for awhile now. It's all corporate. You would think that they would send an email out to warn people and tell them to check their unit, apparently not. They just want to make more money. They don't care about you or your stuff. There are only a few cameras and they just point at the entrances. DO NOT store your stuff here unless you want to help a thief out and just hand your stuff to them. Basically, Public Storage Corporate is just making it a place where if a thief rents a unit, your stuff becomes theirs. It's easy to see over the tops of the units to see what someone has. It's also easy to go from your floor to another floor with no issue. These break-ins are an inside job. If you want to keep your stuff, I suggest finding a more secure location that does not have a history of theft. read more