E is always super helpful and welcoming. We love having our belongings at Hawaii Self Storage.

Good overall price. Clean. If you don't come out of your unit for too long the lights go out cause they are motion sensor. Nice size for the medium unit. Can fit plenty of boxes if you can play Tetris. For your convenience, they have street names to help you navigate where you are. read more

Hawai'i Self Storage - Halls are named like streets - Self Storage Near Me - Mililani, Hawaii

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Beware of employee Elicia Rivera at this location. She is rude and mean. Numerous times she has made mean undeserved remarks to myself and my tutu. She has been unhelpful and dismissive when customers have tried to enlist her advice on accessing their units. Many other employees there are friendly and helpful but steer clear of Elicia Rivera. read more

Mililani Hawaii Self Storage Office Staff: Kanoe and E, provided excellent customer service by thoroughly processing our request for a unit, efficiently explaining the regulations/conduct of HSS, and going above and beyond in giving a tour of the location, as well as guiding our Ohana to the storage unit that best serves our needs. I would highly recommend using the Mililani HSS facility to those looking for a friendly staff and safe environment. read more

First time renting a storage unit, since everyone in Hawaii could use just a little more space, and it was a very easy process with the helpful staff. Initially got setup by Kanoe when I first started renting and immediately moved my extra stuff (car parts) in. The place is gated, lots of close enough parking, flatbeds are provided (but shared), and the main building units are air conditioned. Fast forward a few months and finally got around to selling my parts and no longer needed the unit. Phyllis helped close me out and was both understanding and quick to remedy a small error in their system regarding the move out. Got the service I needed, with the help and pricing I wanted (cheapest when I opened), and the security uncle is fun to talk to as well! Only suggestion I'd have is possibly having a second set of portable stairs in the 1st floor units for Stacked (smaller units on top of ground units) storage. A minor inconvenience if someone else is using it cause you'll need to wait for it. read more

Hawai'i Self Storage is amazing! Today was my first time here and the staff welcomed me with open arms. Phyllis was a delight to have to assist us. My husband and I decided to lease a unit here because the prices are affordable and the business is clean. I recommend anyone looking to store there household goods to come here, you won't regret it. Again, the staff are very knowledgeable and friendly. read more

Hawai'i Self Storage - Self Storage Near Me - Mililani, Hawaii

Hawai'i self storage definitely took care of our storage needs. Moving can be so stressful but they made it so smooth for us. Phyllis showed us several units and we were able to pick and visually see what worked for us. read more

Stored with them for almost 10 years. Staff always helpful. Space is clean. Great for storing things you want to preserve.

We just started renting but kanoe helped us from the start. We started with quotes from a couple of places she was our first stop. She had no problem showing us units didn't act like we were an inconvenience at all like truly helped show us units. Was so great with our little one. We came back the next day to look at a couple other sizes and she again helped us with no problem. Switched our reservation of the unit the day before to a different one. And the last day when we finally rented was happy nice to help us again. Military benefit was admin fee was waved. Very happy to start our service here. read more

Hawai'i Self Storage - Front office. - Self Storage Near Me - Mililani, Hawaii

Elicia was such a great help with all the paperwork and questions that my husband and I had.she was very knowledgeable and nice. I was great to have worked with her. read more

If you need any help with storage units you need to see Elicia because she a lifesaver from having me to call a locksmith. My 2 keys to my storage unit didn't work and it felt like I had the wrong keys since it wouldn't budge and my key started too bend. I thought I had too call a locksmith and that would've cost me easy $150 She came to spray some WD 40 and it worked perfectly read more

The staff was really friendly everytime I needed help & they always were really nice. It's a nice storage place and very secure.

I truly enjoy Hawai'i Self Storage. A locally owned business located in Mililani off Akamainui St. The units are spacious and in a cooled climate controlled environment. The staff is very friendly, helpful and the prices are reasonable. You have your own access code so I can enter whenever I need to. I feel confident coming in and out without my husband. Definitely a keeper! read more

Hawai'i Self Storage - Self Storage Near Me - Mililani, Hawaii

Great customer service, very clean, climate controlled, got a unit within 30 minutes.

Kanoe Sampaga was very informative, respectful, and friendly. She was able to find us the right size storage. The process was very fast and smooth. Thank you Hawaii Self storage. read more

On September 4th, my co-worker and I visited Hawaii Self Storage in Mililani to view their storage facility. As we entered the door, Kanoe welcomed us with a smile and offered her assistance. We let her know the unit size we were seeking, and she offered to give us a walk-through. We thanked her for her time and proceeded to visit two more places. The next day, we returned to Hawaii Self Storage. Kanoe offered to show us an open unit. Right before she got up to show us the unit, something urgent arose, and she asked Phyllis to take over. However, Phyllis was busy. Elicia stepped up and let us view the 5 x 5 storage room. I was impressed at how quickly and smoothly Phyllis greeted us with a smile and offered to help. But the phone rang, and Phyllis was busy with a customer. Elicia volunteered to help out. After viewing the storage room, we returned to the office and explained our situation. Phyllis and Elicia provided a quote and instructions for the required information. We completed our objective after four text messages, three emails, and an MS Teams call over an hour. This team is one of the most adaptable teams I have experienced outside my office. It took six hours to get it all done. Our office is in California. I have never seen the quality of customer service that Kanoe, Phyllis, and Elicia provided that day. Their ability to handle unexpected situations is genuinely commendable. They handed us off to each other and never skipped a beat. Even as we took up most of their day, they handled us with great humor and listened closely to our needs. The team of Kanoe, Phyllis, and Elicia is solid, and if you are anywhere close to Mililani, seek them out for your storage needs. You will be satisfied. read more

If you need storage in Mililani, this is the best place to go!! The staff is very friendly and helpful and the rental rates are better than other places I've looked at. read more

Hawai'i Self Storage - Happy birthday to Athena!! - Self Storage Near Me - Mililani, Hawaii

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Phyllis was super helpful and informative with leasing my first storage unit. The units are in high demand and was hoping for a bigger one, but the one she recommended me will definitely work in the mean time. I appreciate her giving me options and assisting me so quickly! I also love that this facility is located right across my work, so it's convenient for me and it's always very clean and the place itself is really nice. read more

Like all storage facilities, constantly raising their fees. Make things much more difficult to focus on especially the need to pay for essential items of importance (i.e. rent, utilities, groceries, and bills). read more

Athena & Kanoe are the sweetest and most helpful employees here. We stopped by in a hurry to figure out our storage needs and they were so accommodating. We got military pricing and they helped us figure out the appropriate size storage unit we needed. Thank you ladies for being so kind and welcoming in such a stressful time for our ohana. Best storage experience don't go anywhere else read more

This facility is the best I was able to find. I found it online with reasonable rates. I was looking for a facility with 24 hour AC for the delicate items to store and they have it. What helps make them attractive is the solar energy they use to cut down their cost and pass the savings to the customers. If you're lucky you might get into an introductory offer. It's about a 33% savings. They don't tell you how long that offer is good for but mine lasted 6 months before the cost got bumped up. One trick I see customers do is to close their account and reopen it under someone else's name, friend or spouse, get the introductory rate and keep the same unit. It's not something I would do but it doesn't look like they can stop you. Because I did my reservation online it made the process easy and quick to rent my unit once I was there in person. Of course, I was offered several options and by law had to inform me of certain cans and don'ts. Very quick and painless. The facility is clean. At other facilities floors can get dirty or trash can be seen. I have not seen anything like that here. I love that I can park my car inside. Means I don't have to deal with the rain and I'm right there immediately accessing their hand trucks and elevators to get to my unit. The security is impressive. You have to enter a pass code to get into the facility. Then, to get into the floor you want to go to you first have to enter your pass code again. Then, enter the floor you want. Your pass code is only good to give you access to the floor your unit is on. So, if you request a different floor.... DENIED. The cameras are motion sensors. Once you enter your floor, the cameras are following you. Everywhere. The one thing that annoys me is when I'm working there for long periods, I have to get back in the hall and move around so the sensors pick me up and turn the lights back on. I bring a lantern that helps me see in my dark unit but when the hall lights go out it's pretty dark. And scary. LoL. When I do have to access my unit, I sometimes try to time it when the food trucks are there parked in the street right out infront. It helps save me time when I have a lot of things to do and not much time to do them. They do have another facility in Kapolei that has a swap meet . If you have a unit with Hawaii Self Storage, like I do, that qualifies you to setup and sell at the swap meet. I don't know if it's free or if you get a bargain price. I think it's an interesting option worth looking into later. I haven't seen other facilities carry this option. Looking for a good, clean facility with AC? It may be a little out of the way for you but they do have good customer service with some great amenities. read more

I am a new Customer to this beautiful establishment and I can say it was the fastest decision I've ever made. Available was outstanding, very spacious and affordable prices. read more

The employees here are absolutely amazing! So kind and willing to help out when in a dilemma. I was trying to move my household goods and I was stuck because I needed two large storage units. At first I was going to be stuck with 3 different size units on all different floors and I was so stressed because it would've been so costly.. Tammy and her team were such a great help and was able to confirm certain reserved units that were no longer needed and I was able to get the units I needed without spending an arm and a leg!! Thank you so much team! I will definitely recommend this place for future storage. read more

I have had a unit with Hawai'i Storage Unit for an extended amount of time as I had to leave the island during the pandemic. They have always treated me very well and taken very good care of me. Very responsive and willing to help out! Mahalo nui loa! read more

Long time customer; I believe about 4 years... Only reason I closed my account was because of relocation. Kanoe took fantastic care of me over the years & was always available for my questions, concerns & requests. She's fabulous!! Whitney is also great to work with; these ladies made my day every time I stopped by!! Do check out their business services like conference rooms. Prices are competitive, the units are clean & A/C controlled & I love the security & free coffee! Gonna miss you ladies but thanks so much for being a reliable service; one less thing I had to worry about read more

Hi there, names Leon Long time tenant, big time storage user. Let me start off saying if you value your stuff, you'll value what youll get with this facility. Clean, secure and attentiveness. Ive been to alot of self storage facilities but this is the cleanest, meaning my stuff wont be hassled by rodents, insects, mold or chronics - because face it chronics in Hawaii ruin everything nice looking. The heavy duty keypad and CCTV monitored driveway, leads to a fully fenced in and keypad entry building, unauthorized entry results in alarm and alert of staff, top it off with moderately thick steel rollup and swinging doors that will take a hit, cut and keep your stuff secured. Finally lets talk about the attentiveness. Out of all the other HSS locations, Mililani staff actually freggin care about you, your stuff and their facility. Pride in what they do is what keeps me here. Even if I lived on the other side of Oahu Id pick this one. I dont buy into the gimmicks or all that other jazz. This facility delivers, time and time again. Price - You're getting the best value read more

Hawai'i Self Storage - Well lit at nighttime - Self Storage Near Me - Mililani, Hawaii

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Ok by no means the cheapest. Easily the best set up, loading bay for deliveries, fork lift to unload pallets, mail room, meeting room, secured property / lot, day and night staff. Hell the list goes on and on. Been here 7 years, staff has always exceeded expectations. Staff is very welcoming and friendly which is a reflection if the site manager. Nice perfect location right off the freeway cut off. If you want cheap don't come here. If you want a quality storage facility. That is well equipped to deal with anything you need. A staff that bends over backwards to make sure you taken care of. Then Hawaii Self Storage Mililani Tech Park is what you are looking for. Your most definitely getting your money's worth here. read more

Just went back to put items into my unit and Kanoe was enforcing their policy for movers. The moving company wasn't pleased as it was not beneficial to them and responded with unsuitable words for this review. Kanoe remained calm, explained their options and as expected she was met with more resistance. Kanoe was very professional and did not waiver. People tend to forget that their staff works for Hawaii Self Storage and not for the customer directly. Her job is to do what's in the best interest of their company. I myself enjoyed watching this unfold bcuz in this day and age, apathy is so common and as easy as it would have been to not care, Kanoe chose to remain vigilant and showed me she gave a sh!+ read more

Love this place! Whitney is amazing. Great customer service, great staff, clean place! read more

I've had a storage space here for a while now Trinity the Manager was very nice to work with and even when I had to downsize it was painless. I do like the fact that they are proactive as I forgot to make my payment and they called me so I wouldn't incur a late fee. What is also great is I can get delivery's sent there and they will hold it for me. The place is clean and bathrooms are available as well as carts and packing supplies if you need them. I was concerned that they cut down the 24 hour access but actually access stops late so it really didn't affect me even though I go to my storage at various times to get my products. read more

Kanoe has been an absolute pleasure to work with, care in needing a unit and she took the time to show me the different sizes I could pick, and made sure every question I had was answered, she went above and beyond and even checked on me the next time we ran into one another making sure my move in went smoothly and I wasn't having issues with elevators and gates! I completely recommend this storage as the staff and people are wonderful and this place is clean and taken care of! The new staff at Hawai'i self storage go above and beyond to make sure you are pleased and it shows, this place has only gotten better with the management and employees that's care! read more

This is a great storage place! The staff is very friendly, knowledgeable, and so helpful! There's almost always specials being offered so you'll definitely have options to save money. The parking is close and convenient to the entrance. There are plenty of flatbed carts to help you load and unload your stuff. No complaints at all. Great experience storing my items here! read more

Phylis is the sweetest and so helpful! She made the process so easy! I couldn't recommend this place enough!

I desperately needed a storage unit for a couch I just purchased earlier in the day. Phyllis was super nice and helpful! Would definitely recommend renting from Mililani Hawaii Self Storage. read more

Very nice and informative. Athena is very sweet! She was wet helping with getting me a unit and was by herself helping multiple costumers

I've been here for years and just moved out this month. Staff is great, always helpful and warm. Access hours are great, prices are decent. Other customers are nice and friendly. Its close to home. Maintenance on the building is not very good. It leaked on both my floor and my moms floor (1 and 3), that is 1 reason we are moving out. Company doesn't seem to care that it leaks cause its been like this for all 5 years of me and my mom being here. Spoke with office and it seems like their hands are tied. read more

The staff here is exceptional! Kanoe, Whitney and Steve are friendly, helpful and knowledgeable in the different size units available. The -1 star is for the outdated building. It leaks into the building every storm. Luckily no damages to our stuff yet. read more

My mother in law had decades of cherishable items she was not ready to part with after my father in law passed away. She downsized her home, moved to the country, and sold us her home in Mililani, my wife's childhood home she grew up in. As part of the sale, we agreed to hold her belongings until she was ready to part with them. As we renovated the home to make it ours, we placed her items at Hawaii Self Storage in Mililani for safekeeping. 5 years later, she was ready to go through them and purge items she no longer had emotional attachments too. The cool climate-controlled environment was perfect to hold her photos, paperwork, and collection of souvenirs she collected with traveling all over the world with my father in law. Mahalo Hawaii Self Storage! read more

Awesome customer service! They were very helpful when helping me find the right storage unit size and in a timely matter as I just moved to the area. Kanoe, Phyllis, and Athena were very amazing. They helped so much. The property is very well taken care of and family friendly. 10/10 highly recommend! read more

This place is so awesome, especially the employees. Clean, secure, and easily accessible!