Don't get a Subaru. Go across the street to Stevenson and get a Toyota. My 2013 Impreza had to have a head gasket replaced at 60K and power steering rack at 78k, no exxageration. Had mechanics steal pieces of my interior, real great group there. The electrical wiring is shit, super glitchy in general. Wife's 2018 Crosstrek's "X Mode" went out after a couple miles of light offroading, causing the engine to over-rev. I had a great experience at Stevenson Toyota. Knew what I was looking for when I came in and got quick, friendly service. Couldn't be more excited to be in a Toyota and not these "Colorado Car" pieces of shit. I tried to give Schomp a chance to do the right thing and they still only offered me absolute market minimum for this lemon I was sold, despite the fact that I've had to spend collectively a work week's worth of time in that "service department." 2 stars because I think KIA and Suzuki are still worse (?) read more

Schomp Subaru - Bought this after a terrible experience with multiple Subarus from this dealership. Go to Stevinson across the street. - Car Dealers Near Me - Aurora, Colorado

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My experience with Schomp has been disappointing. I would absolutely not consider purchasing or leasing another vehicle with them in the future and this review is to warn others of what they can expect. Generally, they are uninterested in providing anything more than a bare minimum customer experience. Specifically, I would suggest potential customers to exercise considerable caution when taking delivery of a used vehicle Their CPO practices are questionable at best and they have a guarded response to any customer concerns. Here's why: Schomp delivered a 28k-mile CPO car with dents, scratches, rusted body panels, loose trim, clear coat failure, and battery that died within 8 months. Sure, the tires were replaced, but probably only because the tires were essentially bald. (some, but not all, of these party fouls shown in photos) These are all items with check-marks on a CPO sheet that were falsely identified as adequate by dealer and discovered by new owner over time of ownership. It's borderline criminal behavior, unethical for sure. Why even have a checklist if it's filled with lies? Schomp exercises a cliche dealer model of protecting their cost centers at the expense of customer experience and satisfaction. It's a your problem, not ours type of place. It's unfortunate, because despite a generally pleasant salesperson demeanor, they could easily afford to do better. I suppose it is more profitable to flip CPO cars as cheaply/quickly even if that presents a risk of alienating buyers. read more

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Yeah do not. Had my car break down over labor day. Their communication was terrible, took multiple calls to find out when they were even open. They lost my key, didn't communicate it until I called and checked in (I guess they just wouldn't have serviced my car if I didn't call?) which led to them starting service for my car hours late. When they DID finally service my car, they quoted me at just south of $6k... For a clutch and general service maintenance. I called around and found a place willing to do ALL the work at half the cost. When I told them I wanted to wait they checked me out and demanded $260 for diagnostics and threatened me with additional fees for holding the vehicle. When I had a tow truck go and collect it, no one answered the phone. When I did get in touch with my advisor or whatever, they refused to release my vehicle until I paid the $260 - literally held my car at ransom. Money I didn't have because it was the start of the month and I was waiting for my paycheck. Go literally anywhere else. These guys are literal crooks taking advantage of people in crisis. At best, they don't care about you - you're just a stat on their tally card. Hilariously, it turns out my coworker has been having similar issues with Schomp Ford - so just avoid the Schomp brand as a whole. read more

I've removed my 5 star review. I have been going here for 20+ years. I'm a Subaru fan and a volunteer ambassador for Subaru of America. We visited Schomp yesterday and listed 2 things on the appointment request: a test drive and a trade evaluation. Schomp's rep refused up front, prior to the test drive, to value the trade until we came back and said we liked the car. We went out alone and after returning she doubled down on the refusal. She would not discuss the trade until we identified a car we were going to buy today at full MSRP. Our car was parked there for an hour while their managers observed the interaction. You can't decide to buy a car until they value your trade. Total waste of time, thanks Schomp. You set us way back on our search for a new Subaru. And your impact on the Subaru brand is something difficult for a long time brand ambassador to see read more

The service on my 2020 Subaru Outback was handled by the Forman, David Dahl. He went over and above in providing extraordinary service. He was honest, caring and great to work with. He kept me updated on the service and made my experience with Schomp amazing. I plan to let everyone I know with a Subaru to visit Schomp for their service needs. Schomp employees were all very professional. Thank You read more

My husband was reasonably happy with his experience buying a car here. But the service department just sent us a junk mail "gift card" to get us to come back for service- we no longer live in the area so that's why don't bring the car there. So someone at Corporate decided it would be a good idea to create permanent plastic gift cards, embossed with our family name to look like a credit card, and mail it unsolicited to try to convert us back as customers. I'm pretty upset to see the wasted plastic. That took limited fossil fuels to create, warmed the planet in the process, and now will last forever on this earth in landfill or ocean - with our name on it - all because some direct mail company in California sold Schomp a service department retention campaign. Shame on you for agreeing to send out those mailers. read more

I had my Outback in to the service dept to fix a leaking oil pan under warranty last week. When the car was returned it was making a creaking sound in the front and I decided to have my neighborhood mechanic take a look before my road trip tonight since Schomp couldn't get the car back in until the following week. Not only was the oil pan still leaking significantly, but they never re-tightened the bolts to the subframe. I called 3 hours ago asking for an urgent call back since I needed a loaner with no response. Luckily I called Groove Subaru and they fit me in within the hour. I will never take my vehicle back to Schomp. read more

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Good service, good cars!!! Appointment took a little while but overall the experience was great!

I got a 2024 subaru impreza from schomp subaru and loved it! Jarred in sales was amazing and very helpful. He made a stressful experience very smooth and as least stressful as it could've been. The hail elevate team was very helpful in providing a rental car after the hail storm in Aurora. read more

I was a first time car buyer, looked at several dealerships. Honestly not even sure what type of car I wanted. I got an email from Schomp of a Subaru that was in my price range and everything I needed. Needless to say I love my new car and the process to find it. read more

On June 30, 2022 I purchased window tinting and a protective clear wrap for my 2019 Subaru Ascent from Schomp Subaru located at 580 S Havana St in Aurora CO. As of Feb 3, 2023, they have not done the window tinting or the clear wrap. On Jan 19, 2023 I took my vehicle in for recall repair and scheduled maintenance, I requested my tinting and clear wrap. My car was returned and without the tinting or clear wrap being completed I spoke with the GM Jin Pak, and explained the situation. He was unable to locate any record or the purchase so I provided him both the messaging from his sale associate and the proof of the purchase from my credit card statement. Since then I have spoke and texted back and forth with Jin Pak providing everything he has requested and my refund still has not been received and he is no longer answering my calls or returning my messages. read more

Greetings again to all you good folk of Yelp. I have an unfortunate update and had to bump review down from two stars to one star. It took me a little research and my suspicions were validated. Stupid me, OH woe is stupid me, I took the car back to Schomp August 2020 so they could fix the dud Starlink module that went tits up (it was probably bad when they sold it to me because I noticed it wasn't always getting my remote MySubaru phone/PC commands from day one and they didn't even update the owner info stored in it and called me back and asked me who this other chick was!) that Subaru of America replaced gratis to me. I figured Schomp sold me the damned thing so I'm having them fix would they should have fixed, right? Well! Fool! To this day I still want to bang my head on a brick wall for my stupidity. The little smart asses call me after I drop off the car and tell me they recommend a brake fluid change and that *omg!* the front and rear differential fluid need immediate attention because they're woefully dirty! I had this "feeling" but I let them, after all they had done. Why God, WHY?! What's the problem? Well. If you look at the Subaru scheduled maintenance manual for my year/model/trim level, you'll see that brake fluid is to be flushed at 30k intervals and so is the differential fluid. I brought the car to them at 40k for this specific Starlink service, having bought it at 38k when the paperwork upon purchase gave all fluids a green clean bill of health rating. So why did they advise me to flush brake and differentials when I brought the car in at 40k? Damned good question! Two reasons I discovered with a little research into the paperwork they gave me from the previous owner. 1) The 30k service was done at 32k upon which paperwork listed a brake fluid service but not a differential fluid service. 2) The 30k service was done under a purchased service contract by previous owner who also presented a coupon for that service. So they obviously skimped on the 30k service. Either they did not change the brake fluid at the 30k service and just topped it off and lied in the 38k sales papers to me that the brake fluid was in perfect condition and therefore really did need it at 40k when I brought it in, 8k miles too late per factory recommendations. So either they faked the paperwork at resale and sold me something I didn't need because it just had been done OR they faked the paperwork at resale and said it didn't need to be done and hadn't done it though it needed it. Same with the differential fluid. Sorry it doesn't go green rating good to red rating bad over the course of 2,500 miles and 4 months, folks. Paperwork clearly shows it was not changed at the 30k like it should have been, thus it was rolling around dirty for 10k and they suddenly want me to have it changed separately having owned the car 4 months/2.5k. As I sit here I'm thinking I'll have a third party check the differentials and make sure those fluids were changed AND I'll have to have the brake fluid checked because I'm unsure if the charge for 1 can of brake fluid was an actual system servicing or some cheapo top-off. So for the fluids it was $375.99. And then there's the sensor for the washer fluid level that didn't illuminate when my car was squirting almost nothing because the reservoir was empty. That was obviously busted before resale. It happened with the car having too few of my miles on it. I'll handle that myself, either DIY with OEM parts or another repair shop. They've repeatedly shafted me so badly, I feel like Goatse. Streeeeetched! And their barrage of follow-up service solicitation spam emails. "Golly, come back in for yer scheduled maintenance! Herez couponz!" Ignored those then got an email from the GM: "Gee, why haven't we heard from you?" I had to spam box it. read more

It is possible that the sales end of this place is lovely and takes really great care of its customers. I would never recommend the service side to anyone. I used them for years and never had a problem. The past few times I've visited (or been unable to visit) have been a complete disaster. I've waited 3 hours for an oil change to be completed with an appointment and when I inquired about how much time it had taken was met with a condescending attitude. The hood on my car was left open by a tech. It was a good thing I happened to notice it as I was walking around the front of my car or I would have driven off with it like that. I haven't been back for a while but am in a pinch to get my car serviced so I just booked an appointment online. After getting a confirmation I received an email saying that my appointment could not be completed. Just unreliable overall. read more

Bought a certified pre-owned Impreza here... brought it back to the dealerships within 2 months of purchase complaining about an odd noise from the transmission. They changed a few pulleys in the accessory drive belt but they swore up and down transmission was fine. Went back 4 times over the next several months and the problem was never fixed. Took the car to Mike Shaw Subaru and they called me back within a few hours saying the transmission needed to be replaced, and it would be covered by warranty because the car was certified pre-owned. Basically Schomp/Groove was trying to not own up to the fact that they certified the car as good to go when the transmission was trashed. When I took it to another dealership (one that wouldn't be embarrassed about having to replace a transmission they previously said was good to go), they immediately spotted the problem and helped me get it fixed. Another stain on Schomp's record... the day I bought the car it took me 6 HOURS for them to process the sale and give me the keys. This was after I said "yes I'll buy it" and signed on the dotted line. It was awful. Also they told me they had no second key for the used car. After owning the car for a year, I opened up the engine compartment fuse box and the second key was just sitting in there. It's so obvious the mechanics at Schomp barely looked at the car before certifying it CPO and sold it to me. Don't buy a car from these guys, there are so many other Subaru dealerships within 30 minutes drive that will treat you much better. I'm so thankful that I had moved and by chance was visiting another dealership to get my service done. read more

Online car was advertised, when I showed up in person to see the salesman they already sold the car even though it didn't indicate the car was sold online, also the car was still setting on the sales lot right in front of me. If the car was really sold they should've pulled it off the lot and removed it from the website. I would have to say I wouldn't recommend this location for business. Very disappointed to waste my time going to the dealership only to be turned down while car still sits on sales lot. read more

Schomp Subaru - The car that was advertised - Car Dealers Near Me - Aurora, Colorado

I went in today to buy a certified pre-owned car. EJ was AMAZING and walked me through every step of the process; discussed what was in my price range; listened to my needs and wants and made the process smooth and easy! I highly suggest Schomp to anyone! read more

I had a fantastic experience trading in my 2013 Subaru Impreza Premium in for a 2020 Subaru Crosstrek Limited. David Limb and his trainee, Michael, were a pleasure to work with. Both are extremely knowledgeable on Subaru and were able to answer all my questions. I had originally planned on looking at the 2018 Crosstreks and David was able to provide several options for me before I decided a 2020 was a better fit for me. The trade in process was simple enough as was the financing. I wouldn't hesitate to purchase another vehicle from here and I highly recommend seeking out David to assist you with the process. read more

Schomp Subaru - 2020 Subaru Crosstrek Limited - Car Dealers Near Me - Aurora, Colorado

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I leased a Forester from this dealership for three years, and my experience was terrible from beginning to end. When I first got the vehicle, I was sold a service package by aggression and scare tactics. It ended up being a huge waste of money for me. When I turned in the vehicle, Bernadette Brown berated me for the condition of my car (mind you, it had less than 19000 miles on it, was immaculate on the inside, and had one large scrape on the outside) and claimed I would be getting a large bill from Subaru corporate for excess wear and use. She also claimed I had hail damage (which I definitely did not) and mentioned that Subaru metal is soft -- every car at the dealership had been damaged that summer, except for her Mercedes/BMW (can't remember what she name dropped). Subaru corporate sent me no such bill, so I'm not sure what her end game was. There were various other negative experiences in between, but the moral of the story is: Schomp pretty much epitomized the cliche of a dishonest, aggressive car dealership for me. read more

I have taken my car here for all of its general maintenance and recall and have had nothing but great experiences. When it came to getting new tires, I was concerned about the financial burden and not being able to afford the tires I need, but Jimmy, over at the express department, went above and beyond for me. He did research on good tires more in my price range & worked with my budget. Jimmy was truly the best. Can't say enough nice things about him!! Plus my service was incredibly speedy! read more

I rarely write bad reviews, but there comes a time when a business deserves one. It seems Schomp Subaru doesn't care about you but rather your money. I purchased a car from them back in October. The person helping me was nice, but the process took four hours (an additional three hours than the one hour promise that was given). I'm happy with my car. But when you purchase a vehicle you expect professional response. When I had a mechanical question it took my point person at Schomp several weeks to return my messages, and just as long for her service department to get back to me. Now, I'm being forced to drive illegally without updated temporary plates because Schomp, and it's representatives won't return my calls, e-mails or text messages. I gave them several weeks to get me updated temp plates, but they simply are negligent. I'm extremely dissatisfied with the follow up from the dealership, and do not recommend anyone who wants to feel respected and cared for following vehicle purchase work with them. read more

DO NOT DO ANY BUSINESS WITH THIS DEALERSHIP!! We've all heard that dealerships do shady things, but I have actual proof of what happened to me. Leased a crosstrek in 2019, and in the contract, it said at the end of the lease, I would have the option to purchase the vehicle for $15,870.80. Go to purchase the vehicle last week, and they have me purchase the vehicle for $18,198.00. Unfortunately, I didn't find my original contract until after I purchased the vehicle, but when I contacted them about the $2,300 difference, they kept feeding me BS stating it was a "hidden Subaru fee". On top of that, when I did purchase the vehicle, they added on a more expensive service contract than I had told them I wanted, and when I asked about the charge, they lied about it and told me it was something different. If you are looking to buy a vehicle, GO TO A DIFFERENT DEALERSHIP!! Update -- Since the general manager wants to say that me calling this dealership "shady" is unfair, let me explain everything in detail-- -When initially contacted about buying out my vehicle at the end of my lease, the price I was told I had to buy out was $2,300 higher than what my original contract stated. This increase included 3 payments of $350, and then about $1400 worth of costs that go towards making the vehicle a certified pre-owned. At the time I was being told this information, which was about a week and a half prior to when I went and purchased the vehicle, I was NEVER told about the option to certify my vehicle. Never once did I ask about it, never once was I informed about it, I did not know that was an option at the time (again, 10 days prior to when I actually bought out the car), yet the $1400 WAS ALREADY FACTORED INTO THE PRICE!!! Tell me how that isn't shady??? -When buying out the car, I was told it was a $600 fee to certify the car, and in turn, that would extend the warranty to a 7 yr/100,000 mile warranty. It wasn't until a week later that I was told the actual cost to certify the vehicle is $1450 ($600 plus a HIDDEN $850 fee that I was never informed about until a week after buying the vehicle). When I first contacted the sales rep in regards to the $2300 price discrepancy, IN HIS OWN WORDS, HE STATED THERE WAS A "FISHY HIDDEN SUBARU FEE" THAT CAUSED SUCH AN INCREASE IN PRICE. AGAIN, EXPLAIN TO ME HOW THAT ISN'T SHADY???? -Also when buying the car, I had seen emails between our sales rep and the main finance gal in regards to the numbers associated with our purchase. In those messages (which we were allowed to see by our sales rep), I saw a message stating they would give us 23k for our vehicle if we wished to sell. At the end of signing paper, for the hell of it, I asked how much Schomp would give us for the vehicle, and I was told 22k (lie #1). Fast forward a week, and when on the phone with the main finance lady (who sent the message to our sales rep stating the 23k offer), she stated that Schomp would have given us 24k for the vehicle (lie #2). Again, please explain to me how lying to your customers ISN'T SHADY?!?! The fact that I sat on the phone and voiced my concerns and frustrations over the SHADY shit that multiple people displayed while working with this dealership, and the fact that people continued to lie and cover-up their actions, making me seem like I was in the wrong somehow, just pisses me off. There was no apologizing, there was no attempt to make anything right or to correct the SHADY business practices they were doing, NOTHING!! It was only after a few reviews that put the SHADY business tactics being used on display that upper management got invoked, make a phone call, and then LIED when they said THEIR DEALERSHIP DOESN'T DO SHADY SHIT!! SCHOMP SUBARU IS A FRAUD AND I HOPE PEOPLE TAKE THEIR BUSINESS ELSEWHERE!! read more

Schomp Subaru - Original lease contract from February 2019 - Car Dealers Near Me - Aurora, Colorado

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I'm updating my 1-star to a 3-star review. We encountered some pretty significant problems during financing and service. I'm updating the review because upper management (TJ, Jin, Steven) have been great to work with and I appreciate their prompt attention and professionalism in handling our issues. Our Salesperson, Stephanie, was fantastic - she did such a good job and wasn't high pressure at all. The dealership also does an admirable job with their Covid protections, we felt perfectly comfortable there health-wise. My warning to future customers: don't buy their clear bra. It is amateur using cheap products. Our clear bra was returned incomplete, crooked, hazy, and bubbly. It was so bad that they ended up refunding us and compensating for outside repairs. Schomp should leave Clear Bra to the professionals, like every other Subaru dealership. The only reason I didn't bring it up to 5 stars: - Sales Manager Alice Hausig: She screwed up during financing and instead of being a professional and fixing the problem, she chose to have a profane temper tantrum. Alice thought that screaming and cursing at customers was the solution to her mistake. read more

Made up repairs that didnt exist and gave outrageous prices when I brought my car in to be looked at. Took it to another shop that said a third of the repairs out if 13 suggested repairs were not needed. Never will come here to repair or purchase a car read more

It was a very good experience. This dealer offered the best deal in Denver. In addition, the manager Irena very thoroughly and clearly explained all the details of the transaction, answered all my questions and sold me the best car. Thanks guys! read more

I spoke with Stephen Bosley for a couple weeks and twice he sold cars right under my nose. The second time, I was showing up and as I pulled into the lot, he sold the car to someone else when I told him for hours throughout the day I was coming and even told him when I was on my way. He tells me after it's sold that they do holding deposits but on the first day he told me cars were first come first serve. I'm never going back to this dealership. read more

If I could give 0 stars I would, absolutely terrible service and the place is full of people who maybe completed a first grade education. Took my brand new Subaru wrx with 15k miles in to see what a specific alarm means and they told me I'd need to make an appointment multiple weeks out and pay a shit ton of money for them to diagnose the car. There's probably 3 alarms in total that Subarus produce so why the hell if you tell me you have somebody who probably knows what it is and is right there would you have me make an appointment. Money hungry bastards. read more

Very poor service. Each time I took the car in even with appointment they stated they could not get to my car. Switched to the dealership in Golden and is far superior. read more

I purchased a 2022 Outback Wilderness in December of 2021. I received the vehicle with body damage, among other issues. The vehicle was promptly returned and Schomp went about sourcing a new bumper. Roughly three months, and three bumpers, later I was told that they would be sourcing an OEM part for the fourth attempt. Where was Schomp sourcing their parts from if not from an OEM supplier? Roughly four months later the vehicle was returned to me with the fourth bumper painted and installed. On my way back to my apartment, I noticed that I had an information light on and upon further investigation I found the rear active braking feature to be inoperable. The vehicle went back to Schomp for repair. A week or two later it was returned to me, sorted. The lack of urgency from Schomp and Subaru America was shocking. How Subaru maintains leadership in customer satisfaction is beyond me. I purchased a $50,000 vehicle, my first new car, for a birthday/Christmas gift to myself and essentially didn't have it for a quarter to a third of 2022. After the months of molestation, I optioned the buy-back and have put the money into sorting out my 1996 B4000. read more

Worst service. dropped the car prior to the appointment time early in the morning. and it took whole day to do a brake pad change. Left a feedback, and got a response call saying they had 140 cars a day to take care of. They have a special queue system, but I think it s more of a stack system since my car was dropped off early in the morning and got done right before they closed. Making an shitty excuse on the call makes even more angry. When you drop you car here, plz allow yourself extra 8 hrs than actual repair time. your car wont be queued as you expect. read more

Shortline is the #2 best selling Subaru dealer in the nation and it deserves more than 3 stars! Heuberger Subaru CO Springs is #1 best selling. Call and ask for the English guy David Cardwell (Internet Sales Manager). He will give you a straight forward quote usually lower than invoice price. The edmunds.com app is very helpful to look up options and you can even special order to your exact specs with a $500 deposit. Trade in value is lower than market value but you pay less sales tax on the new car so do your homework and compare. Shortline charges a mandatory $500 dealer fee on top of your final price. I believe Heuberger Subaru charges $400 and Ralph Schomp is the only dealer I know that do not charge fees. Now when you get to the end finance and insurance will try to hard sell you warranties and accessories. This is standard practice and it's ultimately up to you to say yes or no, they can't force you to buy something. Warranties sometimes can pay off if you own the car for more than 5-10 years. I recommend Ralph Schomp if your going Honda or BMW, they also list their prices online. Happy shopping. read more

I was loaned a loaner vehicle and after a couple days the tire needed air. I went to the service center and Amanda said she would find someone to help me. Well the lady Amanda found to assist was too busy to do it. The lady marched over to air hose in a way that made me wonder why she was so hasty. None the less, Amanda followed her. The lady showed Amanda how to put air in the tire. She then left Amanda to finish the other 3 tires. Never saw her again after that. Not sure what that lady had going on but putting air in the loaner vehicle wasn't one of them. Amanda then showed me how to put air in the tire and was very patient and helpful with me. Five stars for Amanda. _______________________________________________________ I give 3 stars to the Dealers. The vehicle that was purchased 2/7/2022 has been "in service" since 2/21/2022 going on 9 days tomorrow. The last update was 2/25/2022 stating they were still testing and inspecting the vehicle and would let me know when there is an update. Today is 2/28/2022 & nothing. read more

I've been going to Schomp Subaru for 5 years every and any time Ive needed help with servicing on my Subaru cars, and they have always been so amazing. Every employee I have ever worked with has always gone above and beyond to tell me what they recommend and what they can do to work with my budget. And if there were times that I could only afford an oil change and nothing more, they've never pressured me to spend more - just told me what to keep in mind in terms of the safety of my vehicle. Today especially was awesome -- I had a whole bunch of services I needed that were gonna cost a pretty penny. They helped me immensely figure out how to get all of the services taken care of while also working with my budget to create a payment plan. Special shout out to Chris and Michael in the express service department. Really appreciate you guys and no matter where I live in the greater Denver area, I will continue to drive the distance to only go to this location!!!! read more

Good dealership but some of the personnel can be rude to the customers. Noah was a gem though and helped me find the car that I wanted.

This dealership treated me right. My Subaru began acting up one day before a road trip. Of course this was a Friday. The manual said to take the car in for service right away, with the symptoms it was displaying, so there I was on Saturday morning trying to get my repair done "right now." I was distraught, to say the least, and no one wanted an old grey-haired lady sobbing in their waiting room, surely. There was no way the service folks could get me in that day -- they were booked all day -- but the service guy stuck with me, found me a loaner and I was able to reshuffle stuff and reschedule the trip. By Monday afternoon I had my Subaru back. With trepidation, I set off on the road trip. Obviously it functioned just fine. I'm feeling "safe" with my Subaru again. Yes, the price is higher here, but the service is outstanding. read more

Schomp Subaru does a great job servicing our Subaru Legacy. It's very easy to make an appointment on-line. They send email confirmations, as well as a text confirmation. I like both of those. The email confirmation tells me which service entrance to go to. I'm never sure if I go to the Express Service, or the Regular Service entrance. Thanks for that Schomp. Their Service Waiting area is comfortable and clean. Free coffee (etc) and a few snacks, are also available. You can watch TV while you wait. The restrooms are also clean, and the area where they service the cars too. I know that I can depend upon Schomp Subaru Service to take care of my car, and me. Oops! Have to go, my car is ready. Drive safe! read more

Michael Catarata and his team of technicians far exceeded my expectations. Although the free Welch's fruit snacks and can of coke in the waiting lounge were a hard comparison! I would absolutely recommend if you love snacks and have a Subaru that needs some TLC. read more

Schomp Subaru - Welch's from Schomp Subaru - Car Dealers Near Me - Aurora, Colorado

policies16 needs15 +6 Sort by Most relevant Newest Highest Lowest Rachel Raine 2 reviews Wish I could give 0 stars. I used to like them because they had an efficient system, but I recently slipped through the cracks in their system and I didn't appreciate the way they treated me and gaslit me about my car. I was concerned about my transmission, which they had recently replaced. I took it in for an oil change and asked them to look at the brakes and the transmission because I was getting ready for the road trip. The guy said yeah, they did some kind of timing test and it wasn't catching right, so I'd have to bring it in for service. They immediately had me make an appointment and the service guy and everyone was totally on board with me needing to have my transmission looked at. So I brought it in and they looked at it and told me there was nothing wrong with it! So I texted the service guy and asked why did they tell me there was something wrong with the transmission when I got the oil change? And then he started gaslighting me! Saying that that team doesn't do that and there's nothing in the paperwork about it. He denied that when we made the appointment we were all on the same page for what needed to be done. So I had to pay them for the diagnostic fee and I was without my car for a day and they did nothing to fix it and they gaslit me about it via text the whole day, even though they agreed with me previously that there was something wrong with it. Rude. read more

I've been a costumer of Subaru Habana for almost 10 years. Since Schomp took control of the place, everything has changed in the bad way. Their website is very confusing, with too many phone numbers, also costumer service on the phone is not very friendly. Anyways, I scheduled an appointment 10 days ago to put 4 new tires and do the alignment on my 2017 Subaru Outback. I've called two times before the day of my appointment to make sure they ordered and got the correct tires. Guess what??? I got there the day of my appointment and they told me that they ordered the wrong tires. Really? Well, I had to leave my car another day and when I picked the car up, the steering wheel was crooked and the car was pulling to the right. I spent 2 days in Subaru Schomp just to replace the tires of my car. Bringing your car for a repair should be something nice, not a nightmare. "Subaru Schomp" get your act together! read more

I had to deal with Schomp because of my company. Their customer service is atrocious. I would advise anyone to steer clear of this place. They run you in circles and treat you like a number. Stay away. read more

I had an awful experience at Schomp Subaru. I lost my programmed Subaru key and was told by my service supervisor that the only option to have the key reprogrammed was to send the ECU to New Jersey which would take 1 to 2 weeks and cost $1.5 to $2k. I asked if there could be any other solution and she insisted that this was the only option. The next day I had a locksmith come check out the vehicle and he reprogrammed a key for a few hundred dollars. The locksmith told me this happens a lot and Subaru dealerships insist on reprogramming the whole system when it is unnecessary. Either Schomp Subaru is oblivious to this or they are trying to make extra money by exploiting their customers. read more