I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

AUTOPAY also did not provide the loan I agreed to. Instead, they tried to sell me warranties and…read moreother coverage products. I contacted them to refinance my vehicle, and the process left me feeling misled and pressured to purchase additional products. I am requesting a written explanation of why the agreed-upon loan was not provided, along with identification of the six credit inquiries, the lenders involved, and the authorization relied upon for each pull. I also request that AUTOPAY work with the lenders and credit bureaus to remove any inquiries made without valid authorization or reported in error. Consumers deserve clear loan terms, transparent credit disclosures, and an honest refinancing process. Based on my experience, I would not recommend AUTOPAY.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

We were terribly disappointed to have a text at 7:10 am the delivery was on schedule, then received…read morea text at 9:30 it was delayed by 3 days. This would not have been a real problem had the delay been revealed 12 hours earlier. We dropped insurance on the trade so without the car to drive for 3 days! Delivery process was great and Dominic was very professional.​

The whole process was super fast and easy to follow. We had a very good experience over all and we…read morewould use Carvana again.

if you want a place to just hold your money Westerra is fine. But credit unions are for getting…read moreloans and Westerra is terrible at auto loans. They drug their feet and caused all kinds of issues when I got the loan. For some reason they couldn't fund the loan so we couldn't get the car but the loan was showing up on my online banking and a payment schedule was established before I could get the car. I wanted to make a big payment to start the loan and lower the monthly. One person tells me to make the payment before my first statement so I do, I call to get the reduced payment info and another person says I should have waited to make the chunk payment until after my first statement. They don't know what they're doing and as a result I have a higher payment. Then, years later we pay the loan off with one last big chunk payment and they processed the payment wrong. It's paid off and it's not accruing interest but a month after the loan is paid off I have to call to get the title and it's only then that they figure out it was "processed wrong" on their end. They have to go through it again and submit it to the county. There is a negative balance on the account so they will apply that to my saving once its all processed properly. so I lose out on a months worth of interest (not much but still) and I have to call and tell them to do their job. Don't bother getting an auto loan from them. And one can assume that they handle all loans this well.

I been with this bank since I was 16 the worst bank I have ever dealt with there website never…read moreworks you don't ever get your paycheck on time they ask for insurance and you give it to them and they say they never got it do not bank here.

LIARS! LIARS! LIARS! What a Crock of a Dealership. Had…read morecontact...they said we could take the car to our mechanic when we spoke to them...We show up and they won't let us take the car for a check up. Telling us "You can Buy the car and return it in 24 hrs of you don't like it" and "I Promise" the owner will give a full refund. Wow! Can I see the Ocean Front property in AZ too? How can you trust a dealership who LIES to you or won't let the car be checked out unless you buy it. STAY AWAY FROM THIS DEALER!

This place is awesome. No pressure what so ever. Amanuel is low key down to earth. He goes out of…read morehis way to help you out. I highly recommend Altitude to everyone I know.

I had a high-end exotic that needed refinancing. Refijet understood its value and the amount I…read moreneeded, and they ran my credit to determine if they could secure the refinancing with a bank. In short, they couldn't fund my loan in my state, and wasted my time by running a credit check even though they couldn't approve it. Pulling my credit first makes no sense. Your process is backwards; you should first determine if my loan is fundable, and then only pull my credit if necessary.

I worked with Thomas and Travis on refinancing my vehicle for a lower rate. I was mainly in…read morecommunication with Thomas. This company is pretty awesome and moves fast with finding you a lender. Thomas is great at crunching numbers. I originally tried to get both of my cars refinanced but the kbb value decreased on one of them and it didn't make sense. I ended up getting a lower interest rate and lower payment with 60 days untill my next payment. Sidenote, they used some cool software to get my wet signature remotely. Pretty epic. Anyway, highly recommend RefiJet. They aren't like the same old refinance company, they actually get you the best deal they can.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

I love my Canvas branch. In my neighborhood. They are my…read moreneighbors and always willing to help out with advice and questions. Nevermind big banks that don't give a crap about you....

They do not stand behind their customers when a FRAUDULENT scam occurs! They are neither helpful…read morenor sympathetic.

Absolutely love these guys! They made sure we were walked through the whole car buying process &…read morewere honest, reliable, super responsive, professional and absolutely great guys in general. Looked at the car a few days ago that my partner was interested in, had a GREAT sticker price for a 2009 car with only 80k miles on it! These guys also pay out of pocket every month to ensure ALL of their vehicles have the FULL car fax! So you don't even pay anything when looking up the VIN online! They are VERY truthful car sellers & have been in business for years, definitely can see why they are so successful.... Honest guys who keep YOUR best interest in mind with the cars they put their money into with the ones on their lots. Awesome guys who drove the car to the mechanics for us upon our request to ensure their was nothing under the hood to be concerned about after purchase. They even got our battery replaced so it was brand new & they offer a FREE emissions test as long as you take it in within 5 business days.

Brad made the deal a pleasure. Nice car good price. I'm very happy.read more

Malcolm makes buying a car SO easy. No negotiating with dealers, unbelievably easy to get…read morefinancing, and the car was delivered to me. I had done a lot of research into the pricing already, but Malcolm came in lower than I was expecting and with the exact vehicle I wanted. This is the 3rd time he's helped us with buying a new or used car for the family, and it only gets better every time.

I found Malcolm online when I tried to help my son and daughter-in-law make their first car…read morepurchase. After a conversation on the phone I knew I got the right broker. Malcolm paid close attention to the details and solicited input from all 3 of us. Eventually, my kids settled on a 2023 Subaru Impreza hatchback. Malcolm held the car for me to inspect instead of trying to rush to close the deal because I would be coming to town to visit in a week or so. Malcolm delivered the car to my kids' residence at the end after having the car nicely detailed. Overall, a good and stress free experience for all of us.