I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

Selling my vehicle to Carvana was incredibly easy and stress-free…read more The initial offer was exactly what I was hoping for. They did reduce it by $300 after inspecting the hail damage (fair enough), but even then it still met my goal and what I realistically expected for the car. The pickup agent was kind, professional, and very organized. He called 30 minutes before arriving, showed up exactly when he said he would, completed the inspection using the Carvana survey, presented the updated offer, and had me sign the revised paperwork on the spot. The bank wire was sent immediately, and I received confirmation from both Carvana and my bank that the money was on its way. The entire process took about 30 minutes total and required maybe two minutes of my actual time. No dealership, no waiting around, no pressure. After the pickup, I asked if I had needed to clean the car beforehand. Turns out I didn't. I had spent three hours cleaning it for no reason -- so learn from me and don't stress about needing to clean it.. The convenience and peace of mind were amazing. I'd absolutely use Carvana again. Thanks Carvana

Smooth process, easy document uploading, great service, simple process at the drop off. I even got…read morea Hot Wheel on my way out. No complaints, selling to Carvana was simple.

I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

I have an auto loan through westerra. there's an online platform to make payments, but it takes…read moresometimes 5+ days to post so that's 5 days that interest is accruing after I already paid. after several payments I realize I can go into the branch and my payment posts immediately. I didnt have the time today to go in so I decided to call and see if I could make the payment over the phone. the women on the other end verifies me 5 ways to Sunday and than gives me some information, half of it wrong. she says the interest doesn't keep accruing but I literally saw it happen and did my research. she did not listen to me and kept giving me information that wasn't relevant and finally I was just too frustrated to waste more of my time just trying to make a payment. she was so unhelpful and I really think yall need to listen to your customers to understand. I think giving your customers misinformation is really shady and the ways to make payments are deliberately convoluted and set up to make you more money off of me, for no reason. I will never work with Westerra again after these experiences and I hope to refinance and get out of this arrangement asap.

LIARS! LIARS! LIARS! What a Crock of a Dealership. Had…read morecontact...they said we could take the car to our mechanic when we spoke to them...We show up and they won't let us take the car for a check up. Telling us "You can Buy the car and return it in 24 hrs of you don't like it" and "I Promise" the owner will give a full refund. Wow! Can I see the Ocean Front property in AZ too? How can you trust a dealership who LIES to you or won't let the car be checked out unless you buy it. STAY AWAY FROM THIS DEALER!

They sell cars as is, also while telling you the car is in perfect condition. False advertisement…read more They have you pay a certain sum fee, and then lie to the bank to say you paid more. I've had problems with the car since I got it and they never respond in a timely manner. You will waste your money buying a car here.

I worked with Thomas and Travis on refinancing my vehicle for a lower rate. I was mainly in…read morecommunication with Thomas. This company is pretty awesome and moves fast with finding you a lender. Thomas is great at crunching numbers. I originally tried to get both of my cars refinanced but the kbb value decreased on one of them and it didn't make sense. I ended up getting a lower interest rate and lower payment with 60 days untill my next payment. Sidenote, they used some cool software to get my wet signature remotely. Pretty epic. Anyway, highly recommend RefiJet. They aren't like the same old refinance company, they actually get you the best deal they can.

I reached out to RefiJet hoping to simply lower my car payment on my existing auto loan. My credit…read moreis good (well above average), and I just wanted a straightforward refinance with a better rate. Instead, the rep (some pushy guy) spent the whole call trying to upsell me on every add-on under the sun--gap insurance, extended warranties, you name it--like I was buying a used car off the lot. In the end, the "best" rate they could supposedly get me was still ridiculously high, way worse than what I already had or could find elsewhere. No real savings on the payment at all. And to top it off, they ran my credit (hard pull) multiple times just to tell me this nonsense. If you're thinking about using them to refinance your car loan, save yourself the hassle and the credit hit. Go straight to a credit union, bank, or another lender that doesn't play these games. RefiJet is basically a middleman fishing for fees and commissions, not actually helping people save money. Total disappointment--steer clear!

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

They do not stand behind their customers when a FRAUDULENT scam occurs! They are neither helpful…read morenor sympathetic.

Went to renew a CD and open business and personal checking accounts. Staff member was…read moreunprofessional and rude. Although we had an appointment, during our conversation staff member got up and left the meeting without excusing herself and returned several minutes later with her manager. The manager introduced herself and said she was there to sit in on the meeting . The staff member then lied stating that she had told us information that she did not during our initial encounter. Ended up leaving without doing business. It's no wonder they have poor ratings for this location.

Absolutely love these guys! They made sure we were walked through the whole car buying process &…read morewere honest, reliable, super responsive, professional and absolutely great guys in general. Looked at the car a few days ago that my partner was interested in, had a GREAT sticker price for a 2009 car with only 80k miles on it! These guys also pay out of pocket every month to ensure ALL of their vehicles have the FULL car fax! So you don't even pay anything when looking up the VIN online! They are VERY truthful car sellers & have been in business for years, definitely can see why they are so successful.... Honest guys who keep YOUR best interest in mind with the cars they put their money into with the ones on their lots. Awesome guys who drove the car to the mechanics for us upon our request to ensure their was nothing under the hood to be concerned about after purchase. They even got our battery replaced so it was brand new & they offer a FREE emissions test as long as you take it in within 5 business days.

Brad made the deal a pleasure. Nice car good price. I'm very happy.read more

I found Malcolm online when I tried to help my son and daughter-in-law make their first car…read morepurchase. After a conversation on the phone I knew I got the right broker. Malcolm paid close attention to the details and solicited input from all 3 of us. Eventually, my kids settled on a 2023 Subaru Impreza hatchback. Malcolm held the car for me to inspect instead of trying to rush to close the deal because I would be coming to town to visit in a week or so. Malcolm delivered the car to my kids' residence at the end after having the car nicely detailed. Overall, a good and stress free experience for all of us.

We found Malcolm after searching online reviews for an auto broker who we could trust to handle the…read morepurchase of a used car for our daughter. Since we live far away, we wanted someone dependable to guide our daughter through the necessary steps. We were delighted to find our experience matched that of Malcolm's previous clients and we now have a very happy daughter in a great used car at a good price that perfectly matches her needs. Thank you Malcolm for all your help!