We were terribly disappointed to have a text at 7:10 am the delivery was on schedule, then received a text at 9:30 it was delayed by 3 days. This would not have been a real problem had the delay been revealed 12 hours earlier. We dropped insurance on the trade so without the car to drive for 3 days! Delivery process was great and Dominic was very professional.​ read more

The whole process was super fast and easy to follow. We had a very good experience over all and we would use Carvana again.

Everything went smoothly with the exception of the online payment app being difficult. The driver was on time, courteous, and helpful as I completed the transaction. I would use Carvana again. read more

This was the first time I did business with Carvana, so I was a little nervous. I didn't need to be. The entire process of selling them my car went so smoothly! The employee who picked up my car was as nice as could be. I highly recommend Carvana. read more

Selling my vehicle to Carvana was incredibly easy and stress-free. The initial offer was exactly what I was hoping for. They did reduce it by $300 after inspecting the hail damage (fair enough), but even then it still met my goal and what I realistically expected for the car. The pickup agent was kind, professional, and very organized. He called 30 minutes before arriving, showed up exactly when he said he would, completed the inspection using the Carvana survey, presented the updated offer, and had me sign the revised paperwork on the spot. The bank wire was sent immediately, and I received confirmation from both Carvana and my bank that the money was on its way. The entire process took about 30 minutes total and required maybe two minutes of my actual time. No dealership, no waiting around, no pressure. After the pickup, I asked if I had needed to clean the car beforehand. Turns out I didn't. I had spent three hours cleaning it for no reason -- so learn from me and don't stress about needing to clean it.. The convenience and peace of mind were amazing. I'd absolutely use Carvana again. Thanks Carvana read more

Carvana - Vehicle pick up - Auto Loan Providers Near Me - Denver, Colorado

As bad a car buying experience as one could experience. To begin, my car did not become available until 4 months and 1 week after I preordered. Multiple calls and chats with customer service could provide no explanation for the delay. Frustrating. When the car was finally delivered I took the advice of online reviewers and had an independent inspection conducted. Keep in mind the car is 2 years old with barely 2000 miles on it. The inspection found that the A/C system was nonfunctional. A new evaporator and compressor were needed and the car is currently at the dealership having that addressed. They deemed the car undrivable so I couldn't even use the 7 day return policy. How Carvana's "150-pt inspection" missed that is beyond me. I suspect the company will be out of business soon but in the meantime avoid Carvana at all costs. Only wish I had had that foresight. read more

Smooth process, easy document uploading, great service, simple process at the drop off. I even got a Hot Wheel on my way out. No complaints, selling to Carvana was simple. read more

1 word, amazing. They beat the price of all others who offered their own prices. In less than 24 hours after I accepted their offer the sale was done, and the vehicle picked up. This was an emotional sale due to a death very recently, and without knowing that they were so nice, patient and helpful. Most everything was done on line and over the phone. 15 min sale/pickup to finalize. Had I known this is how it could be I would only have gone thru them. True to their word, money in the bank 2 business days. I am so thankful. I have and will recommend them. read more

Vehicle is damaged more than reported. I now have to go through a long painful process since parts didn't start falling off and peeling from a new truck with 3300 miles after seven days. Contacting the attorney general and a lawyer. read more

Details and photos truthfully represented the vehicle and its specs. The entire process went very smoothly, with only CV needing to contact me about a document I failed to upload. The all-online process not only gives you a large (sortable) stable of vehicles to examine, but the process itself evokes memories of the Sears Christmas Wishbook. It did feel weird that there was no one to haggle with. Weird in a relieving way. I ordered it online on Friday, it arrived in a cleaned and near -new condition. The entire process was easy, and the team members made it an enjoyable way to buy a car. We'll be back for our next one soon. read more

Carvana - The car arrived shortly after the delivery agent called to say he was on his way. It was clean inside and out. - Auto Loan Providers Near Me - Denver, Colorado

Even though I hate I have to make another car payment, Carvana made it easy that's for sure! Great customer service and so far I'm loving my new Nissan! Great customer service as well. Both gentlemen (one was in training) were great to work with. read more

These guys are incredible every time. They go above and beyond to ensure you're satisfied. They don't duck & dodge you like dealerships tend to do sometimes. No negative experience at the dealership for long hours dealing with commissioned salespeople. I've gone through 2 exchanges and 4 purchases and I will always be buying cars through Carvana as long as they're around. They should put me in a commercial. read more

The trade in process was great. Very easy. The actual purchasing of the vehicle was seamless and easy. I was very impressed with portion of things. However, I was disappointed with how the car arrived. I had a flat front driver side tire which I had to get patched right away. I was also stranded because of a bad battery which I had to make the decision to replace without going through carvana. My coolant was completely empty and I had to get it serviced. So the process of purchasing was great, the condition of the cat was not read more

Problem #1: when trading in our old truck, we accidentally clicked "rust", which lowered the trade-in value. After we discovered our mistake, the program wouldn't let us change it back. Problem #2: After we brought the truck home, we discovered there was no owner's manual and no spare tire. We assumed that when they do their inspection, they inspect everything and/or list missing items on the information page on-line. They didn't. How do you miss a spare tire if you are doing a multi-point inspection? They initially offered only $150 dollars for a new tire for a heavy duty working truck. We complained and they said they would give us $250. Barely covered the replacement, and we had to pay the rest out of pocket. Won't be buying another vehicle through this company. read more

Smooth, seamless process. Definitely hassle free. The offer was on the high end of the blue book value.

Best offer by about $900. The company does a good a job as can be done when making the process frictionless. Initial offer took about 5 minutes to receive. Turning the car over and getting the check was about a 15 minute process with no surprises. read more

Purchased car in May, didn't drive right and took it to a NISSAN dealership. Found out it needs a transmission. THEN you have to take it to a vendor on their repair list if it's in the 100 day limited warranty period. Hmmm, take it to a few vendors and they all roll their eyes when you say it's a Carvana purchase and they will have to deal with Silver Rock for the 100 day limited warranty. That tells you right there about what it's like to work with them. Finally find a place near me to take it. 39 DAYS LATER, I finally get my car back. But Carvana only pays for a limited time for the rental, so you have to figure it out on your own. DO NOT BELIEVE THEIR PRE PURCHASE CONDITION CHECKLIST!!!! I doubt they even check the items on the list or this transmission failure would have been discovered. Yes it's easy to buy the car and then they kick you out the door. If you have any issues after that it's a huge problem. WILL NEVER USE CARVANA AGAIN. read more

Carvana was easy to work with--from our initial quote to the drop off point. We appreciate that they gave us a price to work with and a lot of support without pressure. Thank you to Bo at the drop off facility. It was very emotional selling a truck that we loved and he understood and let us take our time saying goodbye. Very efficient and friendly process. read more

as far as buying a car and delivery it all went extremely smooth with no issues. however I changed vehicles during the approval process on a vehicle with zero delivery fee but they still attempted to collect the delivery fee on the first car I chose. other than that everything was great, the associates were professional. read more

Wouldn't get back to me about a job and the person who said they would filled the spot and didn't care at all, super goofy stuff and would be nice if someone actually got back in less than 2 days lmao. read more

When exactly as expected. Selling my wife's car to Carvana was a great experience. It took about 15 minutes to complete the sale which included the customer tech checking the car and completing some simple paperwork. I know Carvana is a nationwide company, and I hope the customers who rated their experience as one star was contacted by customer service and resolved their issues. Cavanna also had a higher offer for the car than Carmax, AutoNation and a local firm. The TV commercials was exactly what I experienced. read more

Wow!! I was not expecting such a quick and easy transaction. Your company made it painless for me and that had never happened in the past with other dealers. I definitely will recommend you to anyone needing a great car experience!!! read more

These guys know how to make the whole process easy and pay a fair rate. And Sean (guy who showed up to pick up the car) was incredibly helpful and nice. I couldn't have asked for a better experience. read more

These people sell lemons! My son bought a car from them and for the last 2 years he has had nothing but car problems!! Honesty Integrity are not something this business does not know. 30,000 dollars for a lemon BUYERS BEWARE read more

Overall, I am satisfied with the sale of my 2018 RAV4. The process was smooth from start to finish, there were no surprises. I opted for a direct deposit rather than a check and since the sale was consummated on a Friday, the deposit didn't hit my bank until the following Tuesday (which was explained by both the rep who picked up my car and the follow up email confirmation.). The only issue that prevented me from designating a 5 star rating is with their offer: I checked my car's value on another website the day before Carvana was scheduled to pick up my Toyota and found that CarMax's offer was several thousand more than Carvana. read more

This was the best experience I've ever had in purchasing a vehicle! It was so efficient, I was concerned it was fake! The price of the vehicle was great, the condition of the vehicle was exactly as advertised, and the purchase process took less than an hour. The woman, Jamie, who delivered my car was exceptionally wonderful! Jamie was efficient, professional, and very kind. She explained everything to me and even took off my old license plates for me. If Carvana has more employees like Jamie, they will always have happy customers! read more

Selling my car to Carvana was a breeze. The pickup agent was very kind and gave me a call ahead of time when she can come. She came right on time and did her inspection of the vehicle, took the car for a spin around the block, checked codes and it passed with flying colors. Got my check right after it passed. I would definitely recommend Carvana if you ever think of selling of your vehicle, so you don't have to deal with the stress of trying to sell. read more

I'm in the middle of purchasing a car now and it's been a nightmare. Customer service won't address my issue and I can't get a response back on something as simple as the color of the car. The pictures on the website are misleading and have not been accurate in my case. Trying to speak with anyone, however it's been difficult. I would not recommend Carvana at this time. read more

We purchased a car through Carvana and were thinking how easy and convenient it was... almost too good to be true. The day after we completed all the paperwork, they said that the car had already been bought by someone else. Not great but not the worst thing. The problem came when I reached to see what to do. They said that it was too bad for me and that they had done a hard credit pull. They said they don't own the car inventory so it's not in their hands. This is true but I DID go through their loan company so I asked why they would do a hard credit pull if they were unsure I would get the car. The submission button said "complete purchase," which led me to believe my purchase was, in fact, complete. They just said, yeah. Too bad. The worst part was that I obviously decided to purchase a car elsewhere but they had my down payment and I had to pester them multiple times to get it back. It wasn't even refunded by 14 days after. This made the finance component of getting a car elsewhere challenging and stressful. I'm sure it would be fine if everything went as planned but they have horrible customer service policies if anything goes wrong. read more

from start to finish was so easy. great experience with Carvana and would recommend selling your vehicle with them.

Carvana...what a GenZ idea that I LOVE! Never in my life did I think I'd buy a car from a vending machine but I did! From the app to delivery, my experience was flawless. Pre-approved, car found, car delivered is literally the process. I do encourage Carvana to add more details to their listings, like tire tread info etc, to know if additional costs will occur. Obsessed with my new Mini!! read more

Carvana - Auto Loan Providers Near Me - Denver, Colorado

See all

The first time I bought in 2020 was great - this time not so much. They're using more AI in chat bots, the app gets confused and tells you different info in one place than another : example - your reserved a car but the app can also tell you 'so sorry someone bought your car' My car also had damage that wasn't noted and 2 days in got a hybrid malfunction error that turned out to be low battery coolant - which should have been found during any basic mechanical review Not sure i'm going to use them again as they seem to be going down hill in quality read more

I recently sold my car to Carvana, and the whole experience was quick, easy, and relatively painless. I received my quote online, which came in higher than the other quotes I received, uploaded some paperwork and ID, and scheduled my appointment. The appointment was even easier. Quick inspection, signed for the agreed upon amount, and handed over the keys. Took less than 10 minutes. read more

First, it was seamless. Second, the paperwork process was simpler that one would think. And third, I love my new car!

The entire process was amazingly easy, Anytime anybody from Carvana customer service or finance company or anything contacted me. They were really polite and made sure I understood the process and walked me through the process. They were very kind and I appreciate that since this is my first time working with Carvana you guys are amazing and I 10 out of 10. Recommend using this company when getting a car. The people at the Carvana vending machine were super friendly and also made things very easy and very quick I was there for maybe 20 minutes, signed my paperwork and retrieve my car and was able to drive to work from there. Easiest process ever. My car is in great shapeis exactly what they said it was. It's in great condition inside and out again 10 out of 10 I recommend. read more

The purchase process was fantastic. Car arrived with broken windshield, carvana refused to repair and make it right. Thank God they have the 7 day return policy. I sent the car back and refused to purchase a replacement vehicle from them. Discussed and disappointed with carvana. Lost a customer because of your greed. Carvana should have to pay me for the time and effort it took to get out of this deal. read more

The vehicle I ordered said 2013. The vehicle is a 2009. Pricing still under Bluebook value. Two key fobs; great. Both fobs fall of key ring and have low batteries. Within the seven days I attempted to repair them using Carvana's Silver Rock. SilverRock was a complicated process. Plus I will need to pay $100 of the $600 to get new fobs. Delivery to my home was extremely convenient and enjoyable. Delivery gentleman was excellent! Beautiful exterior color. Rubber on truck non existent; slams. read more

See all

Hello, I recently purchased a car with Carvana, but never received the car due to transportation problems. Approximately 6 hours prior to delivery I received a call that there had been significant damage to the car during transportation. They informed me that I could accept the car but they would immediately need to have it serviced with their provider Silver Rock or contact their internal team for other options. I contacted the internal team after reviewing the pictures that showed a significant dent, excessive scratches and a missing door handle. I was initially connected with a man named John around 12:21. I explained the situation to John, he reviewed the account, notes had not updated yet. While waiting for notes to update, I expressed my concern with finding a comparable car, with my previous terms and comparable downpayment. John explained that he could put a ticket in to extend my previous terms and the wait would be 24-48 hours. Upon putting the ticket in, John looked through comparable cars and once agreed on one, with comparable payments we placed a car on a 72 hour hold - allowing my terms to be updated. Prior to putting the car on hold, I asked John if I could have shipping waved on the next car, if the down payment was high as a way to make it right. He explained that he could not waive the shipping but would look to see if I qualified for a price reduction. He confirmed my state which is Colorado, and said yes we can do a price reduction comparable to the car you purchased that was previously damaged. We ended the call with confirmation of the ticket being submitted for terms extended, confirmation that car was on hold and confirmation that he will contact me on Friday since he is off on Thursday. Fast forward to 5:57pm, I checked the app and see that my terms have been extended. I call Carvana back to help proceed with the purchase of new car. I speak to Jake, whom immediately said they would not honor anything the previous rep said and that "person was wrong" I asked that he have our phone called pulled and reviewed, as proof that I was told about the price reduction. Upon back and forth with Jake, I requested to speak to a manager (says he was one) and I was transferred to Joey. I spoke with Joey for over an hour, going round and round, with his only solution being a $250 discount. I expressed I don't feel that solution is adequate for the situation. I no longer have a car, as I sold mine. I already transferred my insurance, and I don't want to put a larger down payment down than what I initially did. Joey offered other solutions but none of them solved the problem at hand. I requested a $3,000 reduction on a car that was comparable to my previously purchased car, or waive shipping. I feel that either option is doable and very reasonable, but I was still only offered $250. This has caused EXTREME stress, and an unexpected financial situation that the Carvana team does not seem to care about making right. This will be my 4th car purchased online and I am extremely disappointed in how this purchase and service to the customer is being handled. read more

See all

A super smooth process while selling my 2018 Elantra. Got offer online, scheduled pickup, had the car check process completed in 10 mins and got the check handed over. read more

Beware! Bait and switch tactics Nope! Never Again sold me a raggedy piece and didn't care. After I made numerous attempts to contact corporate and in location. Only to get a run around and a phone loop and had to give back the car the next day and out my $995. Bait and switched. Buyer beware. They will not even let you see the car unless you sign all the paperwork first. Then when you notice the car you think your getting is dirty, dented all over 14 and try for someone to help get your money back and can't well that's my experience with this company. Shady ShadyShady and Karma is real. read more

See all