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Carvana

3.1 (180 reviews)
Closed 9:00 am - 7:00 pm
Updated 1 month ago

Services - Carvana

Auto loan

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The car arrived shortly after the delivery agent called to say he was on his way. It was clean inside and out.
R R.

Details and photos truthfully represented the vehicle and its specs. The entire process went very smoothly, with only CV needing to contact me about a document I failed to upload. The all-online process not only gives you a large (sortable) stable of vehicles to examine, but the process itself evokes memories of the Sears Christmas Wishbook. It did feel weird that there was no one to haggle with. Weird in a relieving way. I ordered it online on Friday, it arrived in a cleaned and near -new condition. The entire process was easy, and the team members made it an enjoyable way to buy a car. We'll be back for our next one soon.

Michael R.

Carvana...what a GenZ idea that I LOVE! Never in my life did I think I'd buy a car from a vending machine but I did! From the app to delivery, my experience was flawless. Pre-approved, car found, car delivered is literally the process. I do encourage Carvana to add more details to their listings, like tire tread info etc, to know if additional costs will occur. Obsessed with my new Mini!!

The vehicle I ordered said 2013. The vehicle is a 2009. Pricing still under Bluebook value. Two key fobs; great. Both fobs fall of key ring and have low batteries. Within the seven days I attempted to repair them using Carvana's Silver Rock. SilverRock was a complicated process. Plus I will need to pay $100 of the $600 to get new fobs. Delivery to my home was extremely convenient and enjoyable. Delivery gentleman was excellent! Beautiful exterior color. Rubber on truck non existent; slams.

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1 year ago

We sold our car to carvana. It was probably the easiest sales experience we ever had and I feel like got a reasonable price.

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1 year ago

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1 year ago

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1 year ago

This was the second vehicle I've purchased from Carvana. I had another great experience.

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3 years ago

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1 year ago

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1 year ago

I will never go into a dealership again. This was the best car-buying experience I ever had.

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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1 year ago

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1 year ago

It was a great experience easy to get approved and the delivery was on time and very professional I would recommend it to anyone look to buy

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3 years ago

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Olivia O.

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3 years ago

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2 years ago

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1 year ago

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2 years ago

I had no problem with getting my car in a timely fashion. It been a week and so far so good.

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2 years ago

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3 years ago

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Olivia O.

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2 years ago

Easiest car buying experience ever, will never go to a dealership again. Fast and efficient when trading in

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2 years ago

Still can't believe it was that easy. Easy online process, great customer service, and quick ACH payment.

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2 years ago

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4 years ago

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4 years ago

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4 years ago

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Olivia O.

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2 years ago

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2 years ago

Carvana gav me a fair price for my truck, and Carvana Denver made selling it easy and efficient. would use them again.

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3 years ago

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3 years ago

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Olivia O.

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5 years ago

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Olivia O.

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Ask the Community - Carvana

Review Highlights - Carvana

The pickup agent was very kind and gave me a call ahead of time when she can come.

Mentioned in 2 reviews

Read more highlights

CarMax

CarMax

(166 reviews)

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

CarMax Misrepresented the Vehicle and Refused Accountability…read more UPDATE - 10/3/25: A representative from corporate reached out and after conflicting information and excuses from what I was told by the dealership they are still unwilling to take any accountability or make any offer of compensation. --- I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets "peace of mind" and "transparency," but my experience shows those claims are hollow. If their employees can misrepresent a car's history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they're told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware--you could be left with a car worth thousands less than you were led to believe.

webuyanycar.com

webuyanycar.com

(2 reviews)

Before I jump into my disappointment, I want to give kudos to Alexis, who was super professional…read moreand very transparent about the process and what to expect. She was the best part of this experience. I have an older car (2000 w/ 147k miles) that has mechanical issues that aren't worth the cost of fixing, which is why I'm selling it. it's also not cosmetically the best and honestly, its value is in the parts. I had originally considered selling this vehicle earlier this year and got an initial offer that was around $600, then got an increased offer for $800 within a couple of days. I decided not to sell it at that time, so I was surprised when I redid my estimate a couple months later, the offer came back at $800 again. After reading all of these amazing reviews, I felt like I could trust this place and get a decent price for my car. Because of the mechanical problems, I went in expecting that the offer might come down a little bit, but not more than a couple hundred bucks. After Alexis did her complete inspection, she walked me through what she found and showed me a screen where they were estimating that about $7500 would need to be put in to refurbish this vehicle. And then offered me $100 for it. There is no way this vehicle is worth refurbishing, so it felt like a clear bait and switch so they could make a profit on selling it for parts. When I said I would accept no less than $600, they upped the offer to $300 so I thanked Alexis for her time and left. I don't think anybody should realistically expect to get an offer almost 90% lower, even though the platform doesn't allow you to put in enough detail to get a realistic offer to begin with. I would've much rather preferred to have a low estimate and walked in and got a better offer. I sold my car to a competitor and got the price I was looking for. *Adding to this review following the below response from the owner. The intake form on the website does not allow for much detail in disclosing things that are wrong with the vehicle that would impact the overall valuation. Additionally, the mechanical issues were disclosed to Stuart on the phone when confirming the appointment and he did confirm that the inspection could change the overall offer, which again, I was expecting. The website does not make clear that they are really only looking for vehicles that have a resale value. Even so, I have to reiterate that they would not buy my car for $100, put $7500 into it, only to be able to sell it for roughly $2500 (top value on KBB if they did all the work they claim they would do). That would be a ridiculously stupid business decision. They essentially offered me a disposal fee. Most people that are looking to sell their vehicles through a service like this are looking to sell because the resale value is low. But thanks for gaslighting me, Kevin!

Nice sales reps who try, just be sure to read their legal agreement, there is not one phrase that…read moreprotects the seller, their agreements are not fair or right. When I pointed this out, they refused to change anything, so I sold my car to carmax who has a very fair agreement!

H M Brown Automotive - Who doesn't want that big red bow on their brand new vehicle?!

H M Brown Automotive

(224 reviews)

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Big Brand Tire & Service

Big Brand Tire & Service

(48 reviews)

Southeast

Amazing customer service, great work. Went in for a wheel alignment, had to reschedule on the fly…read morethey were so easy to work with...They had me in and out in about a couple hours. They offer a host of vehicle maintenance services, free service checks, and fair prices! Definitely my new go to shop!

Edit: The situation…read morewas taken care of and warrantied out in a timely manner. I have the displeasure of writing this review after trying to get my issue resolved with multiple people. My family and I had been going to Elder Auto for at least a decade before they sold to Big Brand, which is where a majority of the good reviews came from. We stopped going when we noticed things going down hill, as they usually do when corporate gets involved. The last time I took my car in, I got my front brakes done. The first thing I noticed was that my brakes were squeaky immediately after being changed. I don't put very many miles on my car because I typically live close to where I work. This service was done back in October of 2023. Normally, I would never complain about something from that long ago but I had some unfortunate news today. Upon inspection from another mechanic at South Birch Automotive (they're great), I discovered the brakes were installed with, "the wrong size rotor, the shims on the brake pads were improperly installed, and brake lines were twisted up." I don't know much about cars and trusted the mechanics at Big Brand when they assuaged my initial concerns with their work. It was explained to me that the way these were installed put me in great danger for the last 2.5 years they were installed. Great. BECAUSE of the damage and extra work created by Big Brand, I will have to pay to get everything installed like-new which will be much more expensive than just replacing pads (which weren't worn at all due to the brakes being installed wrong). I called this morning to inform Big Brand of their mistake and they told me they would see what they can do to resolve the issue and call me back. I waited for 2 hours and still hadn't received a call (my car is still at South Birch Automotive) so I decided to call them back and see what the resolution can be. I requested a refund or for them to pay for the repairs for the damage they did to the vehicle. Their response? That it had been 2.5 years and the mechanic that messed it up no longer works there. Awesome! I'm not a car-person and didn't know I had to personally inspect the job they did after what was supposed to be a safe and correctly done. Also, I'm sorry but you're a corporation, and you're culpable for the damage done by your employees. Not to mention that my life was in danger that whole time. My request was denied and I was told that I would have to bring my car to them so they can inspect it themselves. I explained I don't feel super comfortable bringing my car back to the same place that caused such a major issue. After pressing it they told me that was the only option. So now I did not get the repair I needed today and will have to not have my car do another entire day or more. This place used to be great. I expected better. Think twice before taking your car to a place that just sees you as a number in their system. I will keep this update posted when I am able to achieve a satisfactory resumption but unfortunately I can not get my time back.

Autopay

Autopay

(343 reviews)

Southeast

I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

Carvana - autoloanproviders - Updated May 2026

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