We sold our car to carvana. It was probably the easiest sales experience we ever had and I feel like got a reasonable price.

The only reason this is not five star is the difficulty sometimes in understanding how the "The value of your car has risen" emails and the stubbornness with which the final offer remained firm were congruent. That said, the process was easy to follow, uploading the documentation relatively painless. We had no problem arranging a pick up. The representatives were friendly and efficient and took good care of our car. Getting cut a check on the spot helped us see the value in using the service, and in trusting this company with the transaction. We would use this again. read more

DON'T BUY A CAR FROM CARVANA!!! The morning that my car arrived I noticed a crack in the windshield and the delivery person took pictures of it and I never heard back from Carvana. but that was the least of my worries because I took it for a drive and it went into limp mode had zero acceleration and frankly it was unsafe to drive. Silver rock, referred me to one of their authorised facilities. I took it there, they ran a diagnostic and they told me to take it to the dealer. Luckily, the car I purchased was covered under the VW TDI modification warranty, I took it to VW and they fixed it after a couple of attempts. back to the windshield when I contacted Carvana they told me to call Silver Rock Silver Rock told me that the windshield is not covered. I got my my vehicle insurance as a referral through Carvana. I'm having the windshield replaced today and I am not going to pay the deductible. Carvana is fully responsible for delivering a car with a cracked windshield and major mechanical issues. read more

This was the second vehicle I've purchased from Carvana. I had another great experience.

Such a smooth and quick process. We did a trade in that involved paying off financing and starting new. It was so simple. The vending machine was pretty neat too. It was cool driving there initially and seeing our new car way up there. If this transaction had been done at a dealership, it would have taken hours, maybe all day. This? It literally took less than 30 minutes for everything in person. The Honda we left with is in great shape, as described, and works the way we suspected. We also have peace of mind with the multiple guarantees. Thanks for making car buying the way it should be (yes I sound like a commercial but I'm happy). read more

The 2021 Nissan Sentra sold to me in September was reasonably clean and drove alright though the ride was rough. I've driven many sentras and I know how they drive and handle. I was aware immediately that there was one pair of tires on the front and a different manufacturers pair on the back. Last week was our first snow with any build-up. This front wheel car pulled into which ever drift of snow it came to and the back end fishtail badly. Took it to trusted Mechanic who found that #1 the tires on the back were so bald they had a shine like a mirror on the inner 3/4 of the tire AND they had been put on with the worst wear in the deepest part of the fender well where it was very difficult to see. #2 This car was SO out of alignment it didn't register on their equipment. All 4! After 2 new all weather tires on the front, old front tires on back and a 4 wheel alignment it drives much better. I'M OUT 350.00 CARVANA shame on you!! You have a RESPONSIBILITY TO SELL A SAFE VEHICLE!! IF YOU WANTED TO LET THIS CAR GO AS-IS AND IF YOU ARE NOT GOING TO SELL IT AS A SAFE VEHICLE at the very least disclose needed repairs. You have lost me as a customer. I WILL NEVER BUY FROM YOU AGAIN!! DONT BUY FROM CARVANA!!! read more

Very easy. Took 20 minutes from quote to setting up the appointment. Very fair offer. Showed up on time. Quick review of the car. Initiated the money transfer. Loaded the car and was gone in 15 minutes. Would recommend to anyone to consider this option. read more

Best buying experience ever! The car came with more scratches and small chips in the windshield than in the pictures on the app. Also, it was INCREDIBLY dirty. I mean like the entire vehicle. Even the cup holder had tons of gunk and possibly dried soda. read more

They sell bad cars; cars with a lot of problems; and then they don't want to accept their responsibility and help the costumers with their problems. Bad service, bad company. Please everybody read this and don't start a business with this company; they have to know they are in the business for us, the people buy their cars. They have to give more options then just say: "I'm sorry we can't do nothing for you". read more

I will never go into a dealership again. This was the best car-buying experience I ever had.

i just purchased my second car from Carvana. The purchase process went smoothly and timely. When I received the car it had body damage from transport and the driver's side door locks were faulty. First the body damage....it was an accident in transit but luckily was identified (by us) at delivery. The SilverRock warranty covers the damage but there are very few body shops close to our home that participate in the warranty program (and I live in a large city). Second the door locks......how in the world was this big issue missed during the "extensive" inspection process!!!! Again, I found the issue after the test drive and the warranty will cover the repairs with after market parts. Most of the repair facilities contracting with SilverRock are Firestone or primarily oil change or tire service facilities. I have found SilverRock available by phone and helpful although I do have an issue with the rental car reimbursement program. They reimburse $40 per day for a rental car up to 10 days per claim. They provide a discount code for Enterprise but the cheapest rental car at Enterprise (even with the discount) is $45 plus tax, which I have to pay. There may be less expensive rental cars (primarily electric) at the airport, but Denver International is approximately one hour away depending on the traffic. If I rent from Enterprise and have to keep the rental car for the maximum time for both repairs, it will cost me over $200 for issues I had nothing to do with and that were caused by either Carvana's transport or subpar inspection process. In retrospect, I should have just returned the car in the first seven days, but it took most of that to get into a repair facility and get a diagnosis (especially on the faulty door actuators). The first car I bought from Carvana did not have any serious issue, but this purchase makes me wonder about how they take care of the cars they purchase and their inspection process. read more

During the process of completing the online form to sell my vehicle, I encountered a question asking, "Does the name on the vehicle's title match the name on your driver's license?" I responded "no," which prompted the follow-up question, "Why doesn't the name match?" One of the provided responses was "I got married and changed my name." Subsequently, I was asked to upload a marriage certificate to verify the name change, which I recognize is a reasonable request. Following this, the sale was approved. Upon delivering my vehicle to the Carvana drop-off location, I received a check for the sale, but it was issued in my maiden name instead of my current legal name, which had been verified through the uploaded marriage certificate. While still at Carvana, I contacted my bank to inquire if they could cash a check issued in my maiden name. They told me that it was not possible. I then requested that the Carvana agent issue a new check with my current name, but I was told this could not be done. The issue was ultimately resolved by switching the payment method from check to direct deposit which was not my first choice. Although the issue was eventually resolved, it was frustrating to learn that a modern, software-driven company like Carvana did not think to use my current legal name, as verified by the legal documents that they requested to complete the transaction. read more

My husband and I were looking for a mid-size SUV to replace an older front wheel drive sedan. He is disabled and physically searching for a vehicle is difficult. We hesitantly took a chance on Carvana. We found a great vehicle with low mileage at a great price. They gave us a good price for our trade-in. And the purchase process couldn't have gone more smoothly. read more

Please don't shop here. I put a down payment on a car 9/6. Signed the contracts and purchased insurance. A week later I log in to see if I can schedule a sooner pick up date and my terms changed. My down payment was 6,800, instead of the 1,290 I signed contracts for. Online customer service said I shouldn't have edited my time. How does editing my pick up date to two days earlier constitute a a new down payment 5,510 dollars more? I told customer service that my contract was already signed and my down payment was paid for. They were no help at all. So I called customer service and explained the situation he told me he would bring my down payment down to 1,680. I just wanted my original terms 1,290. The terms that I signed and paid for. The runaround and just changing of terms made me question the business practices. So I requested a refund. The customer service guys said since my item didn't even ship I should be getting a full refund. Since they changed my terms, I should be able to get my full refund anyway. I wait the 10-15 days like customer service said only to receive a 200 dollar refund. The 1,090 was non refundable shipping, even though the car never shipped and they changed MY terms. I will not stop calling. I will not stop leaving horrible reviews. I will report you to BBB. I will take you to small claims court. You changed MY terms and refuse to give me back my money? It doesn't make sense doesn't seem legal. Please don't shop here. Listen to the bad reviews, I didn't and now look. read more

im not very happy so far, I have had the vehicle for 9 day now and it is really a great vehicle and love it. but so far the evaporator in the cooling heater has gone out and check engine light came on with a bad cylinder and it seems like no one cares about this problem. So not really sure what to do next... read more

It was a great experience easy to get approved and the delivery was on time and very professional I would recommend it to anyone look to buy

The car was delivered and the "field advocate" did not indicate there were any issues with the car between purchase and delivery. I was hoping their initial 150 point inspection was adequate... As soon as he left I received multiple text messages and emails indicating there were mechanical issues with the car and I needed to take it in for repairs. I texted him and he said he was not aware of any issues. I was chatting online with a rep and she let me know that this same delivery man was the one who submitted the claim!!! I will NEVER work with Carvana again and I suggest you do not either. read more

Overall, my experience was good. The vehicle I purchased was delivered with utmost care, and the delivery associate was helpful and courteous. I haven't gotten my registration yet, but there is plenty of time, and I have been sent multiple communications to keep me abreast of the process. The only part of the experience of buying a vehicle from Carvana that counts as a negative is the delay in delivering my vehicle. Needless to say, I was anticipating the delivery and planning my schedule around it, only to have it bumped back a week near the delivery date. But that one hitch aside, everything has been a great experience. read more

Just adding to the de luge of terrible reviews. Appointments are a suggestion. There are no professionals at this location. I waited an hour to sign 5 pieces of paper. The car was ready, or even clean. They put my car up into the loft so I could put the coin in to bring it back down again. The car was as expected, it was just so much more of a hassle than it needed to be. read more

This company sucks, they screwed up my oils plug and embedded into the pan. Now I'm out of pocket paying because they won't take accountability without warranty. This doesn't deserve warranty accountability when you were the last person who serviced the vehicle! I have had nothing but trouble since purchasing a vehicle from here. The company itself has no willingness to help with anything but boy they sure want their money. DO NOT BUY YOUR VEHICLE FROM HERE. I will NEVER do this again. read more

I had no problem with getting my car in a timely fashion. It been a week and so far so good.

Whatever you do never purchase from here. They are super shady, pretty sure they're operating illegally. And will literally NEVER give or release title... Basically had attorney tell me buy a new car from someone else or get a good attorney... So not give yourself the agony. The suck soooo bad. read more

I purchased a car from Carvana on 10/28/24 and the process was great. Financing was easy and everyone was so helpful. The delivery was smooth and the car is just as described. But if you have to deal with the registration department at Carvana be prepared for so much misinformation, no willingness to help, and just a headache. read more

I couldn't be happier with the whole transaction. I got thousands more than the next highest bid. I would recommend anyone to compare. Fast payment and fast pickup? I originally missed the bid payment, but they came through anyway. read more

Scammers, liars, will screw you over in many ways and will not help you out. Ever. Don't trust these people. I'm thousands and thousands of dollars deep in repairs and tickets because of them. They will screw you over too. read more

Easiest car buying experience ever, will never go to a dealership again. Fast and efficient when trading in

Still can't believe it was that easy. Easy online process, great customer service, and quick ACH payment.

When I sold my car I made a massive mistake but I went back a couple days after the fact to mediate my wrong doing Gregg was so amazing and was insanely helpful if I didn't already have a car I would have definitely bought one from him! He knew what he was doing and made everything stress free and not to mention quick - seriously amazing read more

Our Carvana experience was excellent top to bottom. My car was just collecting dust, as we both work from home and have another car. So, we decided to downsize. The dealerships offered way less than Carvana. From the beginning of the experience to when the rep drove away with my car, things ran very smoothly. I even had to call customer support at one point, and they were very helpful and a pleasure to work with. I cannot speak more highly of this convenient and worthwhile experience. Thanks! read more

Had a great experience selling our vehicle to Carvana. The process was very simple, instructions were clear and concise. We had an older vehicle with some dents, dings and scratches. We were honest with the condition and Carvana was honest with their fair price. The day of our appointment we arrived a bit early, were met with smiling faces and a nice demeanor by the representatives. The representative who helped us explained he would be checking over the vehicle and would only take about 10 minutes. After he completed his inspection/review he handed over the check and we were on our way. Extremely simple process and we were only onsite for about 25 minutes total. Would definitely sell and do business again with Carvana! read more

Sold a work van to Carvana recently. They offered about 10% more than we paid for it three years and 30k miles ago! Sales process was too easy- send photos of documents, then a day later a Carvana employee came by and did a quick walk around, I signed some stuff, and had money in my account the next day. Don't think I will ever try to sell a car via private party sale again. No more tire kickers, people trying to renegotiate at the last minute, Craigslist weirdos, check scammers, etc. read more

I bought a 2023 Toyota RAV4 from Carvana and love my car, but I'm disappointed that Carvana was not transparent with the imperfections the car has. There were dings and scratches that were not reported and it visually looks less nice because of a crack in the windshield that, granted, was filled, but visually doesn't look as nice. I would expect when buying a car without seeing it in person, that ALL imperfections would be made aware. read more

UPDATE POSTED BELOW I've been dealing with this company for 3 months trying to get things handled, I've asked for a supervisor or manager. I was told multiple times that it would take 24-48 hrs for a team lead/supervisor to call me back, yet I've never heard back from anyone. I'm wondering how many reviews I'm going to need write reviews for someone to actually show interest in the customer! 7204358881 -Kennedy UPDATE 3/31, Finally, it takes me to write a review online for leadership, or whomever that was to call me, and say the exact same thing everyone else says. "I'm sorry, let me know what I can do." Uhm, HELP, HELP ME, that's what you can do, the only person helping me has been Juliet Denton and everyone else is just sorry and tells me the same thing, that i just have to wait to hear back from them. Well is that going to be when the car you guys sold me breaks, when I'm in the hospital behind the car doing something funky after asking for help for weeks, when. Don't be sorry, get the problem resolved. And I will be making another email address to be able to share more read more

Carvana - This is where they reach you from. - Auto Loan Providers Near Me - Denver, Colorado

Worst car buying experience I've ever had...and I hate traditional dealerships. Poor communication, can never talk to ANYONE in charge. Only humans you can talk to are Customer Service farms in another country and they know NOTHING about your actual purchase. They just "read from the script". They push their own overpriced loans and warranties and if you choose to secure a loan elsewhere they make it next to impossible to get figured out. Icing on the cake was the incredibly young and inexperienced worker at the pickup location who stripped the license plate bracket bolts because he used a power tool to install the temp tags. Seriously? Walk...no RUN away from this place/website/product as fast as you can. Trust me, you'll find a better deal and experience ANYWHERE else. read more

Carvana gav me a fair price for my truck, and Carvana Denver made selling it easy and efficient. would use them again.

I was amazed at the customer service was awesome. Lindsey was very thorough and so kind!! it was like family...I would recommend Carvana to all my friends! You can trust Carvana..Excellent!! read more

I purchased through Carvana 3 years ago and it was such a great experience that I purchased again. Huge mistake. The car had not been cleaned or detailed at all and there was some unidentifiable, chunky stuff stuck to one of the floor mats. Not the end of the world but it gets much worse. On the drivers window trim there are 3 huge chunks of black paint missing which were not previously identified prior to purchase. Sent in a claim for repair which they denied. A portion of the rear defroster is not working. Put in a claim for that but the "preferred" shops they referred me to don't do that type of repair. Lastly, and most importantly, the tires were bald. All four of them. As in, literally no tread left on them. This was not disclosed prior to the purchase and not covered by the 100 day warranty (naturally.) $1047 to make the car safe enough to drive. To say that I'm disappointed is an understatement. I will not be purchasing from or referring people to Carvana again. read more

Good - The efficiency of buying a vehicle through Carvana is matched only by few companies. Identifying, choosing and collecting the vehicle are fairly easy. The vehicle I chose met the communicated timeline and drive s pretty well. The bad - The attendee at the vending machine left as soon as the vehicle came out of the building. I was given no opportunity to inspect the vehicle prior to taking possession. There were two additional issues with the vehicle (both are considered "cosmetic") that were not identified in their "inspection". The major one (back window on the soft top) should have been recognized. It was the completely wrong window for the model. This caused approximately 3-4" of gap between the top and bottom. To correct this, and this is what they don't come right out and tell you, you have to file a claim in your dashboard. The deductible is 100$ for a preferred service site (waived if repairs are approved) and 300/350 at a non-preferred repair location. So, in the end, I purchased the window myself for 125 instead or gambling on the "approved" repair for 100, or giving the car back and being out 1190 for transport costs. My opinion, I'll just go to Carmax in the future. I've always had a good experience there and they have always provided me a high quality experience and a product I trust. read more

I wouldn't even give 1 star if I could! Carvana had my money directly deposited into their account from my checking account for 5 days and they said that it wasn't cleared on their end. They wouldn't give me my car even though I was looking at it and I was approved to pick it up 7 days earlier and after they changed pick up twice! I bought the car and did everything financially they asked and they still didn't give me my car 2 weeks after I first purchased it!! Horrible customer service and book keeping! They lied not having my money in their account and after I said I'm getting a lawyer they then said that it would be back into my account the next day... The same money that they said that they didn't have! I hope this helps someone that is thinking of buying here; NOT to buy through CARVANA. Scandalous and a big waste of time. read more

First Post: 07/14/2021 Updated: 08/05/2021 Still not impressed with purchasing a vehicle through Carvana. The vehicle was delivered a mess (see photos) and far from Carvana's promised detailing as advertised. The vehicle was delivered with brake issues and suspension issues (both identified and verified by mechanics during the seven day period). Both of these issues should have been identified by Carvana during the 150-point inspection Carvana promises. To future buyers, I'd advise against buying a car through Carvana. While they offer repairing the vehicle through SilverRock, be ready for the car sitting at the shop for multiple weeks as the mechanics try and seek approval for repairs from the company. For example, I was told another jeep at their location had been sitting for over 90-days because SilverRock would not return their calls to approve the repair. Lastly, receiving a simple apology as a reply to this complaint is not acceptable. Someone could at the very least reach out and actually look into the issue. read more

Carvana - Auto Loan Providers Near Me - Denver, Colorado

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