A super smooth process while selling my 2018 Elantra. Got offer online, scheduled pickup, had the car check process completed in 10 mins and got the check handed over. read more

Beware! Bait and switch tactics Nope! Never Again sold me a raggedy piece and didn't care. After I made numerous attempts to contact corporate and in location. Only to get a run around and a phone loop and had to give back the car the next day and out my $995. Bait and switched. Buyer beware. They will not even let you see the car unless you sign all the paperwork first. Then when you notice the car you think your getting is dirty, dented all over 14 and try for someone to help get your money back and can't well that's my experience with this company. Shady ShadyShady and Karma is real. read more

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i had such a pleasant experience purchasing a vehicle through Carvana. I highly recommend! read more

Carvana - Auto Loan Providers Near Me - Denver, Colorado

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I was a bit Leary and expected something to go wrong, a change in the amount quoted for some thing that was found for the car I was selling to be wrong or different. I was pleasantly surprised that the sale of my, no longer needed, car went very well. It literally took less than 20 minutes and I was done and offered a ride home. My only issue was trying to find the drop off location here in the Denver area. It is on the service road and there is no signage for Carvana. read more

Seamless seamless seamless. They were true to their quote, I got there early but I was still out the door within 30 minutes. I wish i remember his name (peppy young guy, blonde hair) but he was so great to work with. Thank you Carvana and guy at 7:15am who got me in and out without any hastle.​ read more

Process was efficient. Unfortunately, I had several issues not being able to upload high resolution PDF files. There's also not any live support to assist and chat bot Sebastian support is limited for insight to scanning/upload issues. Pick up of vehicle and final survey/payment was easy. I would consider them again. read more

The whole process was very easy. I was afraid they would want to change the amount they had offered me online, but they didn't try to haggle at all. I was able to take the check directly to the bank. The whole process took less than an hour. read more

Pretty horrible experience with Carvana. The car we purchased arrived with rusty, warped brakes and was undriveable. Had it at the tire shop for days while they worked with Silver Rock on the repair claim. In the end, they only covered some of the work. Now we're taking it to the shop again because the air conditioning doesn't work, whole new claim needed. Does Carvana inspect these cars at all? Oh yeah, and the interior of the car was filthy and disgusting. Had to pay $175 for detailing. Last business we'll be doing with Carvana. read more

I was extremely impressed. From providing my quote, arranging the pickup of my car to receiving payment, the process was quick and smooth. I wouldn't hesitate to use Carvana again for the sale of a used car. read more

Car wasn't accurately described online, instead of fixing the issues they just result to you returning the car. I love the car, just asked them to fix the flaws they didn't describe. (They listed minor flaws but missed out on bigger ones). I'm going to keep the car and not deal with the hassle, but will not use Carvana again read more

NEVER AGAIN! I was being asked over and over to submit paperwork again that they already had. My delivery date was pushed back 3 times. My car had tires that would not pass state minimum standards and was difficult to have them replaced. My car had over 200 scratched on the rear of the roof that was not listed as imperfections. Carvana refers me to the warranty company and the warranty company refers me to Carvana. My Carvana rep will not call or text me back. Also my car was listed as have navigation and was in the photos but it does not. Carvana does not inspect their cars. They sold be car that was not as advertised! read more

Carvana - Tires showing wear bars - Auto Loan Providers Near Me - Denver, Colorado

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By far and away the best car buying experience I've had. Did everything online - delivered just as expected. The whole pickup process was less than 30 minutes. The staff were professional and efficient. No upselling or anything. Completely beats the 4 hour buying experience at a traditional car dealer. First Hybrid/PHEV - 50+ MPG. Two thumbs up. read more

Carvana - I got the white car on the 5th floor. - Auto Loan Providers Near Me - Denver, Colorado

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Sold a 2010 Mercedes E350. Carvana offered me $3K over a dealer trade-in and $600 more than Carmax. I did all that was required for me on line (the instructions were clear), they gave me an offer that I accepted, and then I scheduled an appointment to turn in. On turn in day I brought my title and ID to a Carvana location and an agent did a vehicle inspection. We completed the paper work, they gave me a check, and I was finished in less than 30 minutes. If you want a hassle free way to sell a vehicle, I highly recommend Carvana. Thank you Carvana! Wayne read more

We sold a vehicle to carvana. It was so simple to do and the offer was reasonable. I know I could have gotten more on the private market but it wasn't worth the hassle. I had some another car three years ago to Carmax and I thought that was simple. This was even easier and they handled this quickly. No pressure to buy something. Will definitely do it again. read more

We were selling a 2010 Chev Colorado. Went onto Carvana website, entered all details of our vehicle. Received a quote almost instantly. Scheduled the sale a day later on the agreed price. Rep arrived, confirmed the mileage, did a vehicle diagnostic test, took pics. Loaded it onto the flatbed, took it away! Easy Peasy!! Just as advertised. We received the $, in our bank by the next morning. read more

Super happy with the purchase. Love the car and how easy it was to buy it. Literally did the whole purchase on the phone within an hour. Delivery was simple and quick, including signing and handover of the car. read more

Such a smooth and quick process. We did a trade in that involved paying off financing and starting new. It was so simple. The vending machine was pretty neat too. It was cool driving there initially and seeing our new car way up there. If this transaction had been done at a dealership, it would have taken hours, maybe all day. This? It literally took less than 30 minutes for everything in person. The Honda we left with is in great shape, as described, and works the way we suspected. We also have peace of mind with the multiple guarantees. Thanks for making car buying the way it should be (yes I sound like a commercial but I'm happy). read more

They were all they were supposed to be. No hitches or changes. Offer made and they delivered on there offer.

My experience with Carvana was better than I expected. The whole process was easy and went according to plan. The offer on my vehicle was more than any of our local car dealerships offered. Once we accepted the offer Carvana kept us in the loop by email and or text for the whole process. I would recommend Carvana to anyone looking to sell their vehicle. read more

We sold our car to carvana. It was probably the easiest sales experience we ever had and I feel like got a reasonable price.

During the process of completing the online form to sell my vehicle, I encountered a question asking, "Does the name on the vehicle's title match the name on your driver's license?" I responded "no," which prompted the follow-up question, "Why doesn't the name match?" One of the provided responses was "I got married and changed my name." Subsequently, I was asked to upload a marriage certificate to verify the name change, which I recognize is a reasonable request. Following this, the sale was approved. Upon delivering my vehicle to the Carvana drop-off location, I received a check for the sale, but it was issued in my maiden name instead of my current legal name, which had been verified through the uploaded marriage certificate. While still at Carvana, I contacted my bank to inquire if they could cash a check issued in my maiden name. They told me that it was not possible. I then requested that the Carvana agent issue a new check with my current name, but I was told this could not be done. The issue was ultimately resolved by switching the payment method from check to direct deposit which was not my first choice. Although the issue was eventually resolved, it was frustrating to learn that a modern, software-driven company like Carvana did not think to use my current legal name, as verified by the legal documents that they requested to complete the transaction. read more

The only reason this is not five star is the difficulty sometimes in understanding how the "The value of your car has risen" emails and the stubbornness with which the final offer remained firm were congruent. That said, the process was easy to follow, uploading the documentation relatively painless. We had no problem arranging a pick up. The representatives were friendly and efficient and took good care of our car. Getting cut a check on the spot helped us see the value in using the service, and in trusting this company with the transaction. We would use this again. read more

DON'T BUY A CAR FROM CARVANA!!! The morning that my car arrived I noticed a crack in the windshield and the delivery person took pictures of it and I never heard back from Carvana. but that was the least of my worries because I took it for a drive and it went into limp mode had zero acceleration and frankly it was unsafe to drive. Silver rock, referred me to one of their authorised facilities. I took it there, they ran a diagnostic and they told me to take it to the dealer. Luckily, the car I purchased was covered under the VW TDI modification warranty, I took it to VW and they fixed it after a couple of attempts. back to the windshield when I contacted Carvana they told me to call Silver Rock Silver Rock told me that the windshield is not covered. I got my my vehicle insurance as a referral through Carvana. I'm having the windshield replaced today and I am not going to pay the deductible. Carvana is fully responsible for delivering a car with a cracked windshield and major mechanical issues. read more

This was the second vehicle I've purchased from Carvana. I had another great experience.

The car was delivered and the "field advocate" did not indicate there were any issues with the car between purchase and delivery. I was hoping their initial 150 point inspection was adequate... As soon as he left I received multiple text messages and emails indicating there were mechanical issues with the car and I needed to take it in for repairs. I texted him and he said he was not aware of any issues. I was chatting online with a rep and she let me know that this same delivery man was the one who submitted the claim!!! I will NEVER work with Carvana again and I suggest you do not either. read more

Just adding to the de luge of terrible reviews. Appointments are a suggestion. There are no professionals at this location. I waited an hour to sign 5 pieces of paper. The car was ready, or even clean. They put my car up into the loft so I could put the coin in to bring it back down again. The car was as expected, it was just so much more of a hassle than it needed to be. read more

Overall, my experience was good. The vehicle I purchased was delivered with utmost care, and the delivery associate was helpful and courteous. I haven't gotten my registration yet, but there is plenty of time, and I have been sent multiple communications to keep me abreast of the process. The only part of the experience of buying a vehicle from Carvana that counts as a negative is the delay in delivering my vehicle. Needless to say, I was anticipating the delivery and planning my schedule around it, only to have it bumped back a week near the delivery date. But that one hitch aside, everything has been a great experience. read more

I had no problem with getting my car in a timely fashion. It been a week and so far so good.

Whatever you do never purchase from here. They are super shady, pretty sure they're operating illegally. And will literally NEVER give or release title... Basically had attorney tell me buy a new car from someone else or get a good attorney... So not give yourself the agony. The suck soooo bad. read more

i just purchased my second car from Carvana. The purchase process went smoothly and timely. When I received the car it had body damage from transport and the driver's side door locks were faulty. First the body damage....it was an accident in transit but luckily was identified (by us) at delivery. The SilverRock warranty covers the damage but there are very few body shops close to our home that participate in the warranty program (and I live in a large city). Second the door locks......how in the world was this big issue missed during the "extensive" inspection process!!!! Again, I found the issue after the test drive and the warranty will cover the repairs with after market parts. Most of the repair facilities contracting with SilverRock are Firestone or primarily oil change or tire service facilities. I have found SilverRock available by phone and helpful although I do have an issue with the rental car reimbursement program. They reimburse $40 per day for a rental car up to 10 days per claim. They provide a discount code for Enterprise but the cheapest rental car at Enterprise (even with the discount) is $45 plus tax, which I have to pay. There may be less expensive rental cars (primarily electric) at the airport, but Denver International is approximately one hour away depending on the traffic. If I rent from Enterprise and have to keep the rental car for the maximum time for both repairs, it will cost me over $200 for issues I had nothing to do with and that were caused by either Carvana's transport or subpar inspection process. In retrospect, I should have just returned the car in the first seven days, but it took most of that to get into a repair facility and get a diagnosis (especially on the faulty door actuators). The first car I bought from Carvana did not have any serious issue, but this purchase makes me wonder about how they take care of the cars they purchase and their inspection process. read more

The 2021 Nissan Sentra sold to me in September was reasonably clean and drove alright though the ride was rough. I've driven many sentras and I know how they drive and handle. I was aware immediately that there was one pair of tires on the front and a different manufacturers pair on the back. Last week was our first snow with any build-up. This front wheel car pulled into which ever drift of snow it came to and the back end fishtail badly. Took it to trusted Mechanic who found that #1 the tires on the back were so bald they had a shine like a mirror on the inner 3/4 of the tire AND they had been put on with the worst wear in the deepest part of the fender well where it was very difficult to see. #2 This car was SO out of alignment it didn't register on their equipment. All 4! After 2 new all weather tires on the front, old front tires on back and a 4 wheel alignment it drives much better. I'M OUT 350.00 CARVANA shame on you!! You have a RESPONSIBILITY TO SELL A SAFE VEHICLE!! IF YOU WANTED TO LET THIS CAR GO AS-IS AND IF YOU ARE NOT GOING TO SELL IT AS A SAFE VEHICLE at the very least disclose needed repairs. You have lost me as a customer. I WILL NEVER BUY FROM YOU AGAIN!! DONT BUY FROM CARVANA!!! read more

Very easy. Took 20 minutes from quote to setting up the appointment. Very fair offer. Showed up on time. Quick review of the car. Initiated the money transfer. Loaded the car and was gone in 15 minutes. Would recommend to anyone to consider this option. read more

Best buying experience ever! The car came with more scratches and small chips in the windshield than in the pictures on the app. Also, it was INCREDIBLY dirty. I mean like the entire vehicle. Even the cup holder had tons of gunk and possibly dried soda. read more

They sell bad cars; cars with a lot of problems; and then they don't want to accept their responsibility and help the costumers with their problems. Bad service, bad company. Please everybody read this and don't start a business with this company; they have to know they are in the business for us, the people buy their cars. They have to give more options then just say: "I'm sorry we can't do nothing for you". read more

Scammers, liars, will screw you over in many ways and will not help you out. Ever. Don't trust these people. I'm thousands and thousands of dollars deep in repairs and tickets because of them. They will screw you over too. read more

I will never go into a dealership again. This was the best car-buying experience I ever had.

I couldn't be happier with the whole transaction. I got thousands more than the next highest bid. I would recommend anyone to compare. Fast payment and fast pickup? I originally missed the bid payment, but they came through anyway. read more

Our Carvana experience was excellent top to bottom. My car was just collecting dust, as we both work from home and have another car. So, we decided to downsize. The dealerships offered way less than Carvana. From the beginning of the experience to when the rep drove away with my car, things ran very smoothly. I even had to call customer support at one point, and they were very helpful and a pleasure to work with. I cannot speak more highly of this convenient and worthwhile experience. Thanks! read more

Please don't shop here. I put a down payment on a car 9/6. Signed the contracts and purchased insurance. A week later I log in to see if I can schedule a sooner pick up date and my terms changed. My down payment was 6,800, instead of the 1,290 I signed contracts for. Online customer service said I shouldn't have edited my time. How does editing my pick up date to two days earlier constitute a a new down payment 5,510 dollars more? I told customer service that my contract was already signed and my down payment was paid for. They were no help at all. So I called customer service and explained the situation he told me he would bring my down payment down to 1,680. I just wanted my original terms 1,290. The terms that I signed and paid for. The runaround and just changing of terms made me question the business practices. So I requested a refund. The customer service guys said since my item didn't even ship I should be getting a full refund. Since they changed my terms, I should be able to get my full refund anyway. I wait the 10-15 days like customer service said only to receive a 200 dollar refund. The 1,090 was non refundable shipping, even though the car never shipped and they changed MY terms. I will not stop calling. I will not stop leaving horrible reviews. I will report you to BBB. I will take you to small claims court. You changed MY terms and refuse to give me back my money? It doesn't make sense doesn't seem legal. Please don't shop here. Listen to the bad reviews, I didn't and now look. read more

Sold a work van to Carvana recently. They offered about 10% more than we paid for it three years and 30k miles ago! Sales process was too easy- send photos of documents, then a day later a Carvana employee came by and did a quick walk around, I signed some stuff, and had money in my account the next day. Don't think I will ever try to sell a car via private party sale again. No more tire kickers, people trying to renegotiate at the last minute, Craigslist weirdos, check scammers, etc. read more