Estafan. They scam you and take advantage of you. The car will last at most a few months, and they…read morewon't do anything.

This was hands down the best car-buying experience I've had. Samatha was incredibly organized,…read moreattentive, and had everything ready before I arrived. She truly listened and made the process smooth from start to finish. Big thanks to Eric for his professionalism, Sarah in helping coordinate, Hector in finance (gracias por tu ayuda en arreglar el financiamiento), and Ali the owner (shukran, achi) -- you've all created a top-tier team that treats people right. Highly recommend this dealership if you want a team that genuinely cares.

Fantastic used car buying experience, they were very helpful on financing and helping me to get a…read moregreat deal, I'd highly recommend!

The best used car buying experience I have ever . Ahmed and David could not be better! Very…read moreinformative , not high pressure, but very helpful and available. I bought from out of state. It was a great vehicle but a few questionable items turned up on the mechanical inspection( which I recommend you never buy without) and David agreed to fix all. They even assisted in getting my carrier chosen to deliver and wanted to be sure I did not overpay. How satisfying to find a really reliable group of car dealers!

These guys are awesome!! The team is so helpful and knowledgable. I can't recommend this place…read moreenough! They were very patient through the process and answered all of my questions. Very fair prices and a lovely selection of vehicles. Ask for Henry if you go - he is the BEST!!! I purchased a 2023 BMW and could not be happier. Huge fan of Maaliki Motors!

Awesome service very friendly workers, would recommend buying a car through them! Alex took great…read morecare of us and sold us a great car!

I have financed a 2014 Jeep Cherokee from the Aurora location in Colorado. I have been having some…read morestruggles financially and fell a bit behind on my payments. Jeremy M has been amazing with helping me get back on track and working with me. I highly recommend working with him if you are looking for a car that is reliable and affordable. Thank you Jeremy!!!

do not sign anything or get anything from these people, they up their prices on all their vehicles…read moreby at least 4,000 to 3,000$ with very very high mileage and shitty warranty. You have better luck buying a car from an auction or from a junkyard or even facebook marketplace these spineless freaks Do not give one damn about you and what you are looking for. I wish I would've never walked into this place. Biggest waste of time, and now I'm stuck with the vehicle that does not even work, and I followed all their policies and still got screwed and they recommend you to a MECHANIC, who is always busy and tells you that carhop will not cover everything. So please pay attention to whatever they cover at this place. Tries to screw you very very bad if you're not very attentive. They try to seem nice at first. But when you point out every little thing that the vehicle has they take it away from you immediately put it back on the lot and show you another messed up Vehicle. the vehicle may not have the engine light on or any other light on, but that's due to them you erasing or deleting the light or codes. If you are here, reading this review, and you still decide to go with Car hop Check the whole car from bumper to bumper and under the vehicle very throughly and even get it checked out not by their "certified" mechanic because he's gonna waste your time as well,but by another shop you trust.if you really want the vehicle

Booked a service appointment at Larry Miller Jeep Havana for a console software update -- my…read moreregular shop confirmed it needed factory software update and said the dealer would be faster. I was told I'd get a text or email confirming. Neither ever came. Showed up anyway. Was told it could be five days before they'd even look at it (when booked, I was asked about staying while they serviced which I said yes to at the time), because the vehicle had no open recalls. I wasn't asking about a recall. I was asking about the factory software update I had a scheduled appointment for. The service writer didn't seem remotely surprised that I found this unreasonable, which tells you how routine it is here. This is the second time. I bought a Jeep here years ago, had a bad experience, and swore I wouldn't return. A GM eventually invited me to give them another shot, and since I needed factory software, I figured enough time had passed. It hadn't. If you need actual service, find an independent shop.

This is the worst Jeep dealership I have ever encountered. Please stay away especially from the…read moreservice area. They have had my car for now 4 weeks on 2 recall items. I call and text and get NO information on my car. We went to the dealership on Saturday and got lip service from sales manager about how this was not the way we should be treated - and promised on Monday I would get update. Nothing. I called and texted. Funniest part was that I had also lodged a claim with Jeep Customer service- they called to tell me yesterday they couldn't get the service manager to respond to their inquiries. I said maybe this shouldn't be a Jeep dealership if they treat customers so poorly. Buy a car elsewhere- service it elsewhere. Stay away!!!!!

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

'm posting this to warn anyone considering DriveTime on Havana. The car they sold me had major,…read moreundisclosed damage that showed up almost immediately after purchase. By the time I realized something was seriously wrong, their 3‑day return policy had already passed, and I was stuck dealing with SilverRock, their warranty company. From the start, the car vibrated violently at highway speeds over 60 mph. I replaced the passenger wheel‑well track, then had a mechanic replace the drive shaft and rear axle. None of it fixed the problem. I was eventually told the car needed a new transmission -- and even after replacing that, the vibration continued. Two different mechanics told me the same thing: the car showed signs of being in a major accident, even though the CarFax report showed nothing. Later, during a simple tire repair, I learned that three of the rims were severely bent. I barely drove this car, yet the amount of hidden damage was unbelievable. I rely on my vehicle for work, and the constant repairs put me into debt. Neither DriveTime nor Bridgecrest offered any real support, and now I'm facing repossession because they sold me a lemon. My advice: be extremely cautious. Take any car from this location to a trusted mechanic before you buy, and make sure you test drive it at highway speeds. The salesman who sold me my car was not honest, and the dealership did nothing to make things right. Protect yourself -- they will not protect you.

I bought a 2018 Kia optima and was in the shop three times within the first six days and then the…read morethird time it stayed in the shop. The warranty did not cover it and I had to pay to pick it up the second time the third time the Kia dealership found a warranty under them to fix it and they put new engine in the vehicle. I had no car and spent my whole check on a down payment that was only supposed to be 695 instead was 2200. They took no accountability. They did not try and get a rental I asked him if I could exchange it and they said there's nothing they could do. Thank goodness for the Kia dealership because they were the ones who fixed it under a warranty that they found, it needed a whole new engine!! I do not recommend Drive Time!

My wife and I were treated with the utmost respect by Colleen Tinker and the Auto Search team. We…read morenever felt pressured and we winded up getting the car of our dreams! The whole staff was extremely friendly, and the whole time we were there, it had a family-first atmosphere. Please give them a chance to earn your business. You will not be disappointed!

"Most stress free car buying experience I have had!"…read more Both by in-laws and my brother in-law have purchased vehicles from Phil and have had fantastic experiences. My wife and I were looking for Suburban to cater to our 3 growing boys and Phil drove us to a lot where we could check some out. We didn't find some that day but Phil took it upon himself to go back to the lot later that week as their were more cars that were being shipped in. Based off the feedback he got from us he was able to select a Suburban that was absolutely perfect for our family at a very fair price. Overall Phil was fantastic and my wife couldn't be more happier ( happy wife-happy life ). I look forward to doing business with Phil again in the near future! Joey Flores