I purchased a 2015 Hyundai Sonata from DriveTime on August 15th. Less than a month later, the car already had major issues. I first brought it to Firestone (one of their approved warranty shops), but they couldn't even provide a proper diagnostic. I then had to move it to the Hyundai dealership, where costs piled up fast. Between deposits, diagnostics, and repairs, I've already spent over $1,700 out of pocket, all within the first month of ownership. The warranty they sell you on is very misleading. It excludes basic but critical parts like spark plugs, ignition coils, and belts. These are exactly the kinds of things that fail and cause drivability problems, yet none of them are covered. That leaves the customer paying for expensive repairs right away despite having "coverage." To make matters worse, DriveTime's customer relations department has been completely useless. No alternative transportation, no meaningful help, and no accountability for selling a car that broke down so quickly. For clarity, Wesley (the salesperson) was professional and helpful at the time of purchase, so this is not directed at him personally. The problem is with DriveTime as a company, the poor quality of the vehicles they sell, and the false peace of mind they advertise with their warranty. I feel misled and taken advantage of. I strongly recommend avoiding DriveTime unless you want to risk the same headache, read the fine print and don't trust their promises. read more

I was sold a junk car. I received inspection and maintenance reports that were positive. Two months later I had an engine full of metal debris going into my exhaust system from poor maintenance that needs a full replacement which is more than the cost of the car. DriveTime has been unwilling to assist because I didn't buy the extended warranty and says I failed to maintain the car even with proof of an oil change within my two months of ownership. Any decent mechanic (or anyone who can do a web search) knows an engine doesn't build up debris and get shot within 2 months/3000 miles - that takes years. Yesterday - my catalytic converter dropped!! So now I am paying for an unusable vehicle and they have been worthless. DO NOT BUY A CAR HERE!! read more

DriveTime - Used Car Dealers Near Me - Denver, Colorado

Added additional charges to car. Key fob was damaged when sold to us within the first 30 days it totally broke. They wouldn't help us out. read more

Customer service is horrid. Once you purchase vehicle it's a crap show for them to do anything. Check engine light came on within 3 days, had to take it to shop. Tried calling, emailing and just got the run around. Stay away from DriveTime Denver. read more

Bought a car two years ago. I was young and they Charged 5x what the car was worth and has came with major technical problems. They sell lemons at an extravagant price because you're in need and finance with a company they own on a loan you can't escape from. Don't shop here. read more

Amazing work, Danny explained everything perfect and answered all my questions. Thank you so much!

For anyone that did not know Drivetime is owned by Ernest Garcia of Carvana. They also own Bridgecrest and Silverrock. Get your own financing as it will be cheaper to do so. They target low income and minority individuals and expect you to not keep up with their marked up interest rates. They are also not a licensed lender in CO. Never have been. Do NOT leave the lot without GAP Coverage and GAP insurance. This coverage will save you time, headache and money in the long run, get it inspected even if it cost you money to do so at the CARS Manufactured dealerships. They lose money so they may not offer it in CO they are legally required to offer GAP. They definitely don't offer it on their Carvana sites. These cars are absolute junk. Repairs that previous owners didn't and couldn't do. Auctioned cars.. read more

DriveTime hates veterans. I got "pre approved" online (a complete lie to get you in the door) and went through the whole process. I submitted my proof of income which includes a monthly living stipend that I receive from a Veteran's Affairs education benefit. They denied the loan, claiming that the benefit is specifically for school. Not only is that entirely wrong, the paperwork I submitted clearly states the allowance is for living expenses, there was even a specific section to submit VA educational awards as income. I was told it was "lender preference" that they can't accept my income. Their refusal to work with veterans in education tells me they clearly don't want the business of people who served in the military. 0/5 stars read more

Had the best experience here ! DriveTime made its very easy process to buy a car I was so shocked ! & for $600 down you can't beat that !! Amazing rates & they are willing to work within your budget! Would definitely recommend anyone looking to buy or trade in their car to look here!! read more

DriveTime - My new Kia Sorento, thanks DriveTime!! - Used Car Dealers Near Me - Denver, Colorado

I bought a used car from this dealership & loveloved my car... However, after just making my second car payment & putting just over 500 miles on it, the car is falling apart! The check engine light came on & after taking it it I found out that its the fuel injection system. Next the breaks are squealing! Then the driver's side window stopped working & got stuck "down", it's taped up & looks ghetto! I am a disabled, older female, when I bought the car, I was repeatedly assured that that this was a solid car that was in good shape & properly maintained. I do understand that things happen, but at the very least, I shouldn't be looking at putting on new brakes! That should have been done! When I called the dealership to let them know about the issue, the lady that answered refused to give me her name twice when I asked her for it directly. I finally asked for a supervisor. I told him (John) of my problems & he was very kind, but explained that I had not purchased the extended warrantywarranty, therefore, there was nothing that could be done. I explained that because I had only had the car for a short while & it was falling apart, I thought they should do better. Especially with the brakes issue!!! It should have been done before I bought it! He agreed but said the dealership couldn't do anything and advised me to call their Customer Relations division. To say the leastleast, I'm frustrated. I do NOT recommend Drive time. I feel like they took advantage of a disabled older lady on a fixed income, & thats just really crappy! read more

I wish you could rate the employees separately from the business. Shay was a delight to interact with. She was knowledgeable, efficient, had a positive attitude, and had a little spice all in 1. She is very attentive and does everything in her power to get you into a vehicle with not a lot of hassle. Thank you, Shay, for your dedication and hard work... That being said The first car we liked was a Kia Sportage. The battery needed replaced, so we couldn't test drive until the next day, when it was going to be brought up to the front the key fob battery needed replaced then when we got into the vehicle and drove for 5 min it had no AC. 3 strikes your out! We finally decided on a Kia Sorento LX, signed the documents, and took the car home. As I am driving, I notice the radio keeps getting loud and fading out, and then every couple of minutes, there is an error msg. on the dash cam saying my battery is losing power faster than it's charging..wth is happening with all batteries on cars and remotes? I highly recommend getting a mechanic to inspect your vehicle in those 5 days, so you can make a decision before that time dissappears and you are stuck. Needless to say, we returned the vehicle and won't be buying from DriveTime. Too bad their employees are great, their cars...not so much! read more

I guess should have looked at yelp reviews before even wasting my time did online approval and received a call sent over my info and 3 days later nothing I am going elsewhere tod. I want to update my review since I called them on the 4th of March was told I'd get a call back before the end of the day I posted 1st review on the 6th and they email me asking. Me to call them back which I did already only. To get told Armando is very busy and and he'll get back to me the 13th is when Armando returned my call like no I found a great car at hertz my advice check out a enterprise or hertz better deals better people BETTER JUST BETTER!!!! I can't believe the audacity of these people like who returns your call back after 10 days when your looking to buy a car read more

If I could put 0 stars I would. Since I've had my car I've spent more money on fixing it than the car is worth. This place does not make sure that the cars they are selling are taken care of. I do not recommend this place to anyone. read more

Bought a car from here. signed all of my paperwork and was approved for the loan. 2 weeks later I was notified that the lender needed more paperwork to verify my income. took everything to drivetime the same day. Another 2 weeks and the lender contacted me. they never received the paperwork that was supposed to be forwarded from Drivetime. because if this the loan was canceled and they took the car back. left me without a car and they won return my down payment and first car payment for 2 to 3 weeks. incredibly shady business practices. read more

DO NOT TRUST THIS COMPANY. Last year I purchased a '13 Nissan Sentra. One day I'm driving to work and the car stops working on the freeway, ON THE FREEWAY, I could have DIED (i live in LA). Luckily I get it to a mechanic and he says that the car needs an entire brake system, a brand new transmission and a new battery. Quoted me at $4500. My soul left my body. And then it returned to my body and I was LIVID. DriveTime would not take responsibility for any of it. They said that it is normal wear and tear.... I hadn't even had my car for a full year at this point. This was last December and now my check engine light comes on again. I took it to the mechanic and he says $450 for a new mass air flow meter. This company is full of dishonest and unsympathetic people that are out to make a dime. They will lie to your face, scam you, and sell you a lemon of a car and won't help you out when the entire car is falling apart and you can't afford to make your car payments and pay almost 5K for repairs. This company priced their cars at an 'excellent' condition Kelley Blue Book price but the car is a piece of shiet. This is my first financed car purchase and it is the worst and MOST EXPENSIVE MISTAKE OF MY LIFE. When this happened I called to speak to the store manager and I even called corporate and everyone was very rude to me. Everyone said the same thing to me, that it was "wear and tear." read more

DO NOT BUY A CAR HERE!!! One week in and the truck I purchased rear brake caliper bolts pop out as I'm driving on the BELTWAY!! I've only had my vehicle for a week and it's already in the shop and has been for 2 freaking days. Horrible company...I hate that I made this decision! read more

Took 3 hours to get the car purchased all because of my bank. They were denying my card when I was trying to make the downpayment they thought it was fraud. Spent all that time on the phone with the bank, well passed closing time, and the employees had no problem hanging out and waiting with me. Amazing management and employees ll the way through. Highly recommend. read more

Kris Garrand was a fantastic salesman to work with, he made the process quick, easy and painless and for me approved for just the car I wanted. He was polite, patient, honest informative and did not try to push me to buy anything that I did not need. Will be recommending him and Drive Time to my friends and family. read more

I purchased a car from Drivetime in California a few years back. Just a simple Front Wheel Drive Fusion that was just fine for California. Moved to Colorado 3 years ago, and the car was pretty worthless in the snow. I still owed about 5k on the Fusion. I worked with Jose who got me 0 down, forgiveness on my current loan, and a decent trade in value. Took a couple of weeks, but I finally spotted a 4WD Escape that suited my needs. Jose was patient, professional, and just a nice guy. I got the feeling that everyone there was pretty nice. I'm a few days into my new purchase, and couldn't be happier. read more

This dealership is horrible. Do not purchase a car from them EVER! We have had difficulty getting a title for the car we purchased months ago. The only way they will make any attempt to work with us requires us to take down all negative social media posts. They are not willing to do the right thing without this condition. This is wrong. read more

I bought a 2015 VW Jetta from DriveTime on Havana. The car buying process was very transparent, and besides taking on a substantial amount of debt (car payments), the process working with Takkie & Chris G. was quick and painless. I didn't have to spend endless hours finding out the loan terms and down payment. The vehicle I bought was priced higher than it should have been, but that's what you expect when buying from this type of dealership. The car I bought was a lease return, and was in pretty awesome shape..With the exception of the driver side heated seat not working, I am Pretty darn happy. To those buying a used car ANYWHERE- Unless you are very familiar with the car you're buying and have some mechanical knowledge ALWAYS get a pre purchase inspection somewhere oTher than the place you're buying the car from. Additionally, make sure you can afford the vehicle payments, maintenance, plates and insurance. If 6 months goes by and the car has a major failure, why is that the dealerships fault? Know what you are buying. Ask questions. read more

DriveTime - My new keys! - Used Car Dealers Near Me - Denver, Colorado

I saw a used vehicle on autotrader.com indicating it was located at DriveTime in St. Charles, MO. Specifically at the following address: 7952 Veterans Memorial Pkwy, St Peters, MO 63376. When I googled the address to see how far the drive would be, it said the location was permanently closed. Confused, I called the phone number listed on the advertisement and was told DriveTime did not have a location in St. Charles. Apparently they only have a location in South County. To Top it off, the vehicle advertised isn't even in the St. Louis, MSA. I feel completely mislead, talk about false advertising! I'm so glad I double checked before driving from Kirkwood to St. Charles. Don't waste your time with this place, the whole situation is shady. read more

Been working with Christopher G. for about a month to find my perfect car. He was very helpful, on the 30th of December I was able to go in. Christopher walked me through the process and I ended up with the car for me!! I couldn't be happier with the process of purchasing a new vehicle to me. This is by far the best experience I have had in purchasing a vehicle. Thank you to the entire team at Drive Time!! read more

DriveTime's salesperson was great. Problem is, I have put only 6000 miles on it and my 2017 vehicle already has a bad engine. Stopped in the middle of the highway. Now two and a half weeks later the warranty company they use, Silver Rock, is still dragging their feet while I spend either thousands on rental cars to get to work, of which I get reimbursed a whole $300, or I spend 3+ hours each way getting to work, and I still don't have an answer from them. I feel like I bought a lemon. Do not buy from these guys, if your car breaks you will not be able to trust your warranty. I right now have no idea when I will be driving again. read more

My Vehicle got totaled by a drunk driver while I was asleep in bed and it was parked on the street. I deliver pizza, and a vehicle is much needed. They are a bit pricey, but overall I got a decent vehicle with a not so good credit rating. The staff was very friendly and helpful, they disclosed everything and are honest. I would do business with them again. I wanted to post a good review, but when I tried to post my comment, it said error, try again later. I am downgrading my review from 3 to 2. I wanted to make a negative comment that car had issues; but their website must have a thing that catches certain words or phrases. Once I took out the negative comment, all of a sudden I could make my post. Original post had this in it: My one compl**** is, the vehicle did have some front-end iss***: front brakes, front axle, front struts, and left tie-rod. As a long time Jeep owner, it was not a surprise. read more

We went there in a few years ago. They charged us 400 a month for a old Pontiac Grand Am or Grand Prix dont recall. The sales statf were rude they called and harrassed all our friends and relatives.DO NOT NOT NOT go there. After a screaming match with the manager we voided the contract then they kept our 1000 down payment and we had no car. I HATE YOU DRIVESLIME!!!!!!!!!!!!!!!!!!!! YOU SUCK!!!!!!!!!!!!!!!!!!! read more

Went here and they pretty much approve anyone with a job. Not a bad thing because my credit is super low. I even could have managed the $1000 down b/c I knew my chances other dealers would have done much worse (even up to $4000 down). So I decided to give this place a chance. I was in a real bind to get a better working and newer car b/c my whole family lives in Colo Spgs and that is an hour drive from me and I was having a family emergency. The cars on the lot are generally newer vehicles and that is nice compared to other used car dealers who don't carry such an updated inventory. HOWEVER, the cars they have are not in very good condition (multiple scratches, tears, discoloration inside and outside the vehicles, high mileage) and as USED cars are being sold for prices way above their current market value. I did my research and found most of the vehicles are being sold anywhere from $3,000 to $10,000 over the KBB value or for what other dealers are offering. Aside from this; I setup an appointment, got their useless online approval, went there early with one car in mind, after WAITING AN HOUR spoke with an agent who was more concerned about getting my info before letting me see the car. After they wacked me upside the head with the $1000 down, I went out for a test drive and couldn't because after trying to turn the key in the ignition found that the battery was totally dead! Haha. I think this dealer is a joke. I eventually found the car I was looking for at a market branded dealer for $4,000 less than what they wanted and 30,000 less miles and they helped me with my really bad credit. Overall, I'd say if you have no choice and have been denied by literally every other dealer for the car you want, go here. The good thing is they will work with super bad credit and even the down payment and will do what they need too to get you in a car fast, but don't expect much from the vehicles or staff. You will probably want to have the car inspected right away and cleaned/touched up as soon as they give you the keys if you go with this dealer. Good luck. read more

First, let me start by saying that my negative review does not in any way relate to the customer service that I received while communicating with DriveTime. Your representative Damaris, was excellent at getting back to me, even reaching out to me when new vehicles arrived. My review is focused on your current corporate policy... I passed all of your pre-qualifications in order for me to be behind the wheel of the Lexus that I wanted. Credit passable? Check. Income eligible? Check. $1000 down? Check. So I come in, with the down payment & necessary paperwork, ready to make a deal. We sit at the table to finalize the deal, at this time your representative Linda takes one look at my PERMIT, and informs me that the deal absolutely can not be done with a PERMIT. What???? I have a document that PERMITS me to drive AND I have the financial means to honor my loan but I am still denied?? I knew that this was just Drivetime corporate nonsense, so I left and took my money to your competition down the block where I purchased an even better Lexus. When I left the dealership, my vehicle was financed, insured and will be registered all with my PERMIT, as it should have been. I think that it's time to seriously re-evaluate your current corporate policies... If you are in the business of making money, then you just lost a good, paying customer with zero chance of repeat business. In the end, I'm a satisfied customer. :-) read more

I bought a 2003 Mini Cooper from Drivetime and within a year and a half I already have major problems with this vehicle. I just took it in and found out: *My throw-out bearing is ruined in my clutch *My shifter cable went bad *My right front motor mount was cracked and leaking fluid *The power steering pump was leaking THE ONLY THING THEY ARE COVERING IS THE POWER STEERING PUMP...So now it's $1900 out of my pocket to get my car back!!! Warranty my A**.....What a lowsy lowsy "extended warranty"...I understand the clutch components are wearable items - Fine...But these drive axle parts like the motor mount?? Come on! Do not buy cars here...even horrible credit victims....STAY AWAY!!! read more

Purchased a vehicle thru this company bc my 26 yr old car died. The process was ok, being that everything was done on the web. Whatever reason Bridgecrest had a issues verifying who I was, for the loan application ‍ which was finally approved. My issue with D.T. is, (I know I purchased a car that was the top stolen car 2021/2022) they sold me a car that falls under the "Lifetime Free Engine" replacement settlement that Hyundai/Kia offers, without notice. I could have avoided the unforeseen headache of the issue with my car (being diagnosed and towed all over town: SilverRock (1 out of 5) likes to deny claims & approved repair facilities don't want to do the work) after 1.5 months of working on a resolution, got her to a garage that pinpointed the above info. A heads up would have been nice D.T. but I digress, note to self purchase a new car AND read the extended warranty info (extended warranty companies are bogus) read more

Wow they will approve anyone with any income then they sucker you in by telling you that you need at least $1000 down even to get in. They say they help people with bad or no credit but for people that don't have that kind of money laying around is crazy.. Sorry but will not go there... read more

Who are you people. I never applied for a loan from your company I get a call from this number every morning 602-308-0853. I have a late model car I DON'T NEED A CAR OR LOAN. STOP CALLING!!! ALSO YOU ALL PULLED A CREDIT REPORT FROM ME ( DT CREDIT obtained a copy of your EXPERIAN Credit Report. Alert Date 12/15/2015 Source EXPERIAN Phone (800) 863-7483 Address PO BOX 29018PHOENIX, AZ 85038-9018 Company DT CREDIT Corporate Headquarters: DriveTime Automotive Group, Inc. 1720 West Rio Salado Pkwy Tempe, AZ 85281 1-888-418-1212 ) read more

I would give a ZERO for Tallahassee as it is the worst place I have ever purchased a car. Was told my tags would be coming in the mail and still had not received them. I contacted Tallahassee and was told I would have to go to AL as they would have to do inspection before I got the tag. I took off work yet again today to get tags and when I contacted the tag office, they have still not received the paperwork from the dealership. I even asked the day I got my car because it was on empty if they would put gas in it and was told they no longer put gas in it as I am on my own. I took off work yet again for this with no pay and the risk of losing my job for their stupidity. The manager even stated the day I called that you have only 20 days to get tag in Alabama and over that time frame. I am probably going to have to obtain an attorney for their negligence. I asked for District or Regional managers name and number and was told I would have to deal with Tallahassee only. Customer service needs training and even added additional warranty without even discussing with me. Left me at computer and stated to just click button and sign. read more

My credit is not that bad at all. I put $1600 down on a $15,000 car and Drivetime did not even tell me what the APR of 19.329% was before I signed the paperwork - they had already printed the paperwork out without telling me what to expect. 2 years later the balance of the vehicle matches the selling price. The interest/finance charge of the car is $12,838. The principle/Selling price is $15,795. Making the total purchase cost $32,337. The banks are already rich; you're not. Don't make the mistake I did. That is probably the worst deal you can get when buying a car from anyone on planet earth. read more

Got us into another car when the other dealers wouldn't Alex was great and patient helped a lot ! read more

DriveTime - Used Car Dealers Near Me - Denver, Colorado

Good luck getting ANY respect here. Have been here twice & both times have been a mistake. If you're in the market & in desperate need, try the location in Lakewood or just an entirely different company. read more

I was approved online by Drivetime and was very excited. I even received numerous reassuring phone calls, emails and voice messages letting me know what to bring with me. During one phone call, I specifically asked the sales advisor, Please let me know exactly what I need to bring with me because the drive is 3 hours round-trip so I really want the process to be a successful one the first time around. Well, even with all the documents, info and the correct amount of my down payment, I was given THE absolute and total run-around. My confidence level went from to 0 very quickly! I believe that Drivetime should start being straightforward with everyone beforehand because it's much too time consuming and just plain sad to travel so far just to be toyed with!! read more

I don't know where to begin. Let's just say I regretted the day I knew about DriveTime. It all began in Orlando. I went to a DriveTime dealership and was offered a single digit interest. It wasn't a bad rate but on a second thought, I decided I wasn't going to proceed with the deal. I called it off and moved on. They wouldn't let me be, the sales rep continue to harass me with phone calls afterwards. He stated on one of the calls that I can still get a vehicle from them based on the interest rate that I was already given and he said I can get the same rate at any of their dealership across the country. I noted his offer and said thanks. Fast forward 7 months later, I moved to Fort Wayne, Indiana and left my truck in Florida. I decided to buy another car. When I checked the nearest DriveTime it was either South Bend or Indianapolis. I decided to go to the one in South Bend. I remember calling them before showing up at the dealership. After presenting all my identification and whatnot, they presented me with a new interest rate, I think about 16/17 percent or there about. I asked them what changed? They muttered some nonsense that I can't remember now. I was dumbfounded and didn't know what to do. I had driven two and a half hours to South Bend to pick up the car and now, I am faced with a high interest rate! Even though I was promised a much lower interest rate earlier. My credit wasn't that awful, I was in the low 600, so I told the sales person that I needed sometime to think of what my options are. As if I was bewitched, I reluctantly agreed to the deal. Dropped off the rental that I had with me and drove off in the used DriveTime vehicle. The car was a 2012 Ford Taurus and everything came to about 22, 000 dollars. Biweekly payment was set at 196 dollars. This was in February of 2016. I still have the car and I have always paid on time but every time I cast my mind back to that day, I wished I had walked away. I ended up paying twice as much for this Used car. Looking back now, the 2012 Ford Taurus couldn't have been more than 9000 dollars in 2016 but I was charged 15, 000 plus. The interest rate brought the total to close to 22, 000. Now, please note, the car was around 102, 000 miles when I bought it. Now, its just about 125, 000. Though, I haven't really driven it a lot and it is still in a good shape, I will be lucky to sell it for 6000 dollars. Again, I don't know if I was out of my mind, hypnotized or perhaps it was just plain old aggressive sales strategy that worked on me, I really cannot understand till this day - why I signed those **** papers. I consider it my life mission to tell everyone that I know to stay away from DriveTime. This company is a slave driver and is not out to help folks. Whenever you drive off with a vehicle from this company, just know that you have literally been taken for a ride. read more

I was skeptical about the bad reviews but they're 100% true. I had AN APPOINTMENT to look at a vehicle, when I arrived it wasn't even there. They told me they'd have it delivered WITHIN an HOUR. I waited around for two hours and just gave up. Should've listened to my gut feeling. read more

My son was approved with a $1200 per month income. Online app stated he needed $694 for a down payment. Went to the lot to pick out a car. He actually made $1725 per month and was told his down payment would be $2000. Don't be fooled by the know your down payment gimmick. My son's income was higher than he originally submitted and the down payment somehow tripled. read more