It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

This dealership put my faith back into car dealers. I have been shopping around for a vehicle for…read morea little while. I went to Bob Penkhus Mazda at Powers and had to deal with creepy car salesman who put my car key in their office so that I would have to ask for them before they would let me leave. After I finally got my keys they ran to my car as I was trying to leave the parking lot...trying to get me to sign a contract that I told them I wanted to give it a day to think about. That was such a horrible experience with the worst sales staff. Colorado Auto Brokers has a great team that is not pushy and does not try to force you to do anything. Thank you Colorado Auto Broker for making my car shopping experience great.

I have had to decrease my original review from 5 stars to 1. I worked with Kyle back in 2021 and…read morethe experience was great. I mean you can read my last review. I have been working with Kyle to purchase our second vehicle through Colorado Auto Brokers and I haven't heard back in about a month. We got right up to the point of a test drive and Kyle fell off the face of the earth. I am really disappointed in how the customer service has plummeted. I know how to research other brokers because Kyle has left us in the dust when I was ready to purchase. Cash in hand. Really disappointing.

With my son on hand, I stopped by the dealership hoping to find a RAV4, but inventory was limited…read moreto two older models, a 2019 and a 2015. If you're in the market for a truck, there is plenty to choose from with their selection of Tundras and Tacomas (definitely the guy-truck crowd!). Autonation has/had a nice selection of gold certified, 2025 4Runners and there was one TRD Premium with only 1,500 miles on it. It was an absolute dream to test drive (everything is nowadays compared to 15yr old "Brady"). Of course, the sticker shock set in once the taxes and fees were added, so I'm still debating any commitment. #ServiceStarShoutOut to Cornell, who was by far the best sales associate to approach us. He took the time to talk with us about the vehicle's features and warranty options without ever making us feel pressured. I totally appreciated his honesty when discussing add-ons, advising us that things like appearance protection (a sticker spotted on many vehicles) aren't always necessary. If you're shopping for a Toyota, I would absolutely recommend asking for Cornell.

One star, and that's being generous…read more I walked in ready to buy a car. I left feeling belittled, yelled at, and chastised, all for the crime of trying to give this dealership my business. The salesman, Nicholas, is the worst I have ever dealt with. Instead of answering my questions, he talked down to me, raised his voice, and treated me like I was wasting his time. I was the customer. I was there to spend real money on a real car. Buying a car is already stressful enough. Nobody should have to put up with being disrespected on top of it. If this is how they treat someone who is actively trying to purchase, I can only imagine how they treat you after they have your money. Take your business elsewhere. There are plenty of dealers who will sell you the same car without the attitude. I'll be buying mine from one of them.

Max is amazing! Definitely recommend buying or selling a car with him! Very good experience with…read morethis dealership.

I traded in my 2025 Ford Explorer ST to AutoNation Buick GMC Park Meadows on May 18 and purchased a…read more2017 Audi Q7. The transaction left approximately $21,000 in trade equity owed back to me. I was told by the finance person, Tyler Murphy, that it would take "two weeks conservatively" to receive the equity check. Instead, AutoNation delayed the equity payment for weeks, citing internal policy and title-processing issues. During that time, the new loan on the Audi was funded, the payoff on my trade was completed, and the credit union that held the trade loan confirmed that the payoff/title issue had been cleared on its end. Despite this, AutoNation refused to release my equity check in a timely manner. I repeatedly followed up with the dealership, including J. Kramer, sales manager, and Nick Sandberg, finance manager. I also escalated the issue to AutoNation corporate and received two replies from a corporate representative named Bridgett, but those replies did not provide concrete information, and promised follow-up timelines were not met. AutoNation eventually issued the check, but by that point the delay had already caused significant financial harm. Chase then placed a mandatory hold on the large dealership check until June 23, and I was told the hold was due to NSF/check reversal issues involving AutoNation checks. As a result, from the May 18 transaction date until June 23 at the earliest, I was left without usable access to approximately $21,000 owed to me from a completed vehicle transaction -- a 36-day delay, assuming the check clears and is not returned. In my opinion, this is an unacceptable way to treat a customer. A large national dealership should not require a customer to bear all of the financial risk and delay for weeks after a vehicle transaction is complete.

We have had to come back a few times regarding our 2018 CTS-V and we are so grateful to have had…read moreEric as our service provider. He has exceptionally surpassed customer service on a different type of level, and I cannot express that enough. Not once; not twice, but each and every time. We have never experienced such a professional and helpful employee to exceed expectations- EACH AND EVERY TIME WE ARE THERE! We do not want to deal w/ anyone else! I really hope this review reaches management because he really deserves to be noticed with the hard work and dedication he provides, and how well he portrays Cadillac. We have always bought from Mercedes, BMW, etc, yet now he makes me not want to even buy a Mercedes or BMW. That's how amazing he is. Would highly recommend Eric!!!

We were interested in a vehicle at this dealership and had several conversations with a salesperson…read morenamed Ephi about our trade-in. We couldn't reach a deal, so we politely walked away. A week later, Ephi texted saying the vehicle was still available and that the dealership was now ready to compromise. She sent pricing details and service paperwork at 11:58 a.m. Because I was at work in back-to-back meetings, I was trying to coordinate with my husband during the day. We decided he would stop by after work to finally see the vehicle in person since we had only seen online photos and videos. He drove 25 minutes out of his way, only to be told by another salesperson that the vehicle had sold at noon. The frustrating part is that Ephi never bothered to let us know the vehicle had already sold, even though she had just sent us paperwork minutes earlier. That means she was actively discussing the vehicle with us while it was apparently being sold to someone else. I understand dealerships want to make a sale, but basic communication and respect for customers' time should be expected. We were actively working our jobs while trying to coordinate this purchase, and those jobs are what bring in the money allowing us to buy a vehicle. Also, my husband wasted a significant amount of time driving to see a vehicle that was no longer available. In the beginning they promised to change our opinion of the car buying process after being burned previously and they failed miserably at that.

I just purchased a new (to me) vehicle from Carmax this week. I spent the last couple months doing…read moremy own research, then all of December in negotiations with Mike High Acura just to have the WORST experience and they sold the car from under me. The first car I bought was through Carmax and it lasted me 10 years with no problems and I was ready to go back to Carmax and upgrade to something a bit bigger, better in the snow and a more luxe driving experience. Munir helped me with my first couple test drives, made sure to ask me what I was looking for and for why so maybe he could bring some options to me. I had Munir then transfer a vehicle from a neighboring Carmax for a test drive (that I was 90% sure I was going to love and purchase). This transferred vehicle only took two days to ship in and be ready for a test drive. Unfortunately I wasn't able to continue working with Munir since he was not scheduled that day and Chris Sioros took over the last half of my shopping experience. Chris was fantastic and super attentive to any questions I had and even helped me arrange a Lyft from work to Carmax so I could finish my purchase and leave in the car. I absolutely love my new car and the helpful experience that Munir and Chris gave me. I'd say that the only small downside to my experience was that, I had come back from the test drive and was approached by a completely new employee (sales or management, I'm not sure) and was a bit aggressively questioning which choice I would make, stressing that I should purchase now and that they wouldn't hold the vehicle for me (3-5 standard holding time) and that the bank took 3-5 days to process so I was urged to finance through Carmax and then come back with a check. I was trying to explain that I had already communicated with my bank and that the funds would be available and I would be bringing a check but it felt like I was just being pressured to purchase the car and finance it so I "wouldn't lose the car". The whole point of me shopping at carmax was to NOT be pressured by an aggressive salesman when I know exactly what I'm looking for and for what price is in my budget. This employee almost ruined a sale for the salesmen that were fantastic in helping me because even though I wanted a new car, I didn't need it and I certainly didn't need to feel pressured into it when I'm spending $40k. All that to say, you catch more flies with honey and I don't need to be approached by anymore employees unless they were working with me directly. Anyways, my pick up last night was very easy. I did most of my paperwork online, final walk through and a few more signatures when I got there and handing the check over and I got the keys! THANK YOU CHRIS AND MUNIR for getting me in my new car!

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

Bottom line pricing and non-pressuring sales team was a real positive. I will be a returning…read morecustomer.

I almost purchased a 2021 Audi Q3 from EchoPark, and I'm really glad I paid for an independent…read morepre-purchase inspection. EchoPark advertises a 190-point inspection and states on its website that vehicles have no fluid leaks and that brake pads under 4 mm are replaced before sale. My independent Audi specialist found: * An upper timing cover oil leak. * A lower oil pan gasket leak. * Rear brake pads measuring approximately 2 mm. When I brought these findings to EchoPark, they acknowledged the oil leaks but dismissed them as "minor seeps" that met their standards and said they would not repair them. Their explanation was essentially that because oil wasn't dripping onto the ground, they didn't consider it a problem. The brake pads were even more concerning. EchoPark's own published standard says pads below 4 mm should be replaced, yet this vehicle was being sold with approximately 2 mm remaining. Only after I pointed this out did they say they would "look into" replacing them. This wasn't a cheap vehicle either. It was priced above the average market value for comparable Q3s, yet would have required nearly $3,000 in immediate repairs according to my mechanic. The most disappointing part wasn't even the condition of the car. It was the response. Rather than standing behind their inspection process or working toward a reasonable resolution, they simply dismissed legitimate concerns identified by an independent German automotive specialist. If I had trusted EchoPark's inspection instead of paying for my own, I would have driven home in a vehicle with multiple oil leaks and brake pads at the end of their service life. If you're considering buying from EchoPark, spend the money on an independent pre-purchase inspection. It may save you thousands.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

I bought my 2018 BMW X4 last month here. The people here really helped me out a lot. Ralph…read moreespecially was very patient and customer oriented. I knew I wanted a BMW but I wasn't exactly sure what to get. He helped me decide on what I wanted to get. When he showed me this car I fell in love with it. This place is reliable offering quality cars clearly if they have such luxury cars. My car runs perfectly and smooth. My car is also still under factory warranty which saves me service fees for the future, which is always a bonus. My brother will soon be looking into purchasing a car and I will definitely be sending more customers here, they have earned me as a customer for life.

Ralph literally goes above and beyond for the customer. Our buying experience was flawless and we…read morelove our MINI. If you want the best customer service and extensive knowledge of the vehicles he sells, you have to contact Ralph. Best experience buying a car ever.

Beautiful dealership and straightforward staff…read more I came to test drive one of the cars on the lot and the staff members were very helpful and professional. The dealership itself is one of the best! The amenities are top notch, including a pool table, a theatre, snacks and drinks, and even a barista! All to make you comfortable while you wait for your car to get serviced or as your friends/family test drive cars or finish their sales paperwork. When inquiring about the car's pricing and monthly payments, everything was super straightforward and the monthly rates were estimated from the average credit score of the purchasers from the previous 30days. Perfect to get me an estimate without running a credit check! While I didn't ultimately purchase the car (found a car that was a better fit elsewhere), the experience was top notch! Would highly recommend!

One of the worst dealership experiences I've had especially from a luxury brand…read more I went to Lexus of Greenwood Village genuinely prepared to purchase a vehicle. I was told to go upstairs and that someone would be with us in 10-15 minutes. We waited. 30 minutes. 40 minutes. Eventually, an entire hour. Not one salesperson came over. When I finally went back to the receptionist and asked if anyone was available, I was essentially told, "We're really busy with current customers--you'll have to come back." So apparently after sitting in your dealership for an hour, I still wasn't considered a "current customer." Despite that experience, I gave them another opportunity. I submitted an online inquiry and immediately started receiving texts. I responded asking for someone to call me. Nothing. I finally called the dealership myself. I explained exactly what I was looking for, and the salesperson quickly informed me that the vehicle had an additional $5,000 markup through dealer-installed options. I said okay and simply asked what happens if I don't want those options. His response was essentially, "We have plenty of people who will buy from us with the markup." That response told me everything I needed to know. There was no attempt to understand what I wanted, discuss alternatives, earn my business, or even have a professional conversation. The attitude was basically: Someone else will buy it, so we don't need you. I subsequently emailed the dealership about my experience and the $5,000 dealer add-ons. Again, no response. Here's the part Lexus of Greenwood Village completely misread: I wasn't casually shopping. I was looking to purchase two vehicles. Instead, I took my business to another dealership that was actually willing to listen and treat me like a customer. Maybe Lexus of Greenwood Village is currently selling enough vehicles that customer service doesn't feel particularly important. Markets change, though, and customers remember how businesses treat them when inventory is in demand. I expect more from Lexus. And I certainly expect more from a dealership selling $80,000-$120,000 vehicles. You had multiple opportunities to earn my business, in person, online, over the phone, and through email. You managed to lose it every single time.