Searching and locating a vehicle was a great experience. Carvana provides many updates and alerts on the searches that I saved. Then once I actually purchased the car, they went dark. Based on all the email and text alerts I was receiving to make a purchase, I was surprised by how few updates were providing while I was waiting for the vehicle. I tried searching for any information but it was very limited. I was given a 3 hour window for delivery and was instructed that the driver would call me with updates. I received zero communication from Carvana or the driver 26 minutes before the end of the 3 hour delivery window. The driver then called 7 times in 4 minutes (I had to take a work call) and when I was not able to answer the call immediately, they threatened to move the delivery window to the next day. This all occurred within a 5 minute window even though they had left me waiting for 2.5 hours without any updates. The driver arrived 22 minutes after the window and took a while to unload and park the vehicle. The driving backed into my driveway, which I did not ask them to do. They parked poorly, ending on the grass adjacent to the driveway and hit a sprinkler head on my lawn. After signing all the paperwork and the driver commenting in the app that I was happy with the vehicle, I still had not been inside the car or received the keys. They told me to fill out a survey to get floor mats because they were excluded in the delivery. After they left, I sat in the vehicle for the first time and was shocked by how dirty the interior was on delivery. The vehicle also smells terrible inside (like cigarette smoke) and none of the systems were reset to factory so I had to take time to clear out all the previous driver information. read more

The customer service is great...and that's about it. After ordering my car and deciding to finance it, my parents offered to buy it for me so I didn't have to pay the ridiculously high APR. A few days later they called me to let me know I still had some documents to download to the website. I didn't answer because I thought they were a telemarketer and I was at my grandfather's funeral. The next day they completely cancelled my order. They didn't email me, call me again, text me, nothing. The worst part is that I literally had 5 days to download the extra documents they wanted (at least according to their website). I had to reorder and my car didn't get delivered for a month. Every time I called, everyone was super helpful and friendly, so that is their saving grace. My suspicion is Carvana behaves a little differently when you switch from financing to purchasing a vehicle... read more

Be prepared to be read a script over and over from different customer service reps about why your car is delayed. They will apologize profusely and tell you that they don't anticipate any other delays only for your delivery date to be pushed back multiple times. They will be polite but will not offer any sort of compensation or resolution to your issue. They could also never tell me where my car was during the transportation phase. After multiple delays, I was ready to fly to wherever it was just to be done with the mess. When it finally came time for me to get my car, they reported they were understaffed and got me an Uber to their office to get my car. The Uber was paid for, but they made sure to make it just that much more inconvenient to get my car. By the time I finally got the car I was just relived to be done with the experience. They sucked all the joy out of getting a car. The rep at the office was friendly but he to could only apologize. It's almost like my experience was the norm and he was ready for an unsatisfied customer. I would not be surprised if the place shuttered in the near future. The office was full of open desks and not many employees. The car itself seems to be as promised. The deal on the car was good and I am satisfied with my purchase. Just don't expect them to care at all about getting you the car in a timely manner. The majority of the people I dealt with were polite, but that's about all I can say positive of this car purchase. Platitudes about how sorry they were for the delays got old very quickly. I can't say I would recommend using this service unless you don't care how long it takes to get your car. read more

these people told my mom that she could leave her old car until she came and got it and it hadn't even been anything long only like a day and they towed it blatantly lied to my mom's face made her pay 400 bucks out-of-pocket that she did not this made me very upset Carvana and you're lucky you're not open I will be calling you first thing in the morning read more

The fully online selling process was simple (upload docs to website - title, ID) and then on the scheduled day it took less than 20 minutes to complete their vehicle check and give us a check. Stress free, would recommend and will use them again! read more

Having never sold a car this way, I was suspicious of the process. My trepidation was unfounded. Another Big Denver car dealer told me Carvana was dishonest and lied about the way in which their employees were paid. The BIG fancy dealer lied, not Carvana! I input the data describing my vehicle accurately and completely, including the wear and tear and paint oxidation and everything, and the offer they made online stood up when I took the Jeep in for inspection and sale. They paid me 30% more than the bigshot dealer offered through the old online rating company, so beware of tales told by Denver's bigshot fancy dealers. Carvana was the best experience I've ever had in a vehicle transaction, so I won't use hotshot car dealers ever again. read more

We chose to return the vehicle within the 5 day period due to two very expensive ppossible repair items.

I must admit that buying a car this way was a bit nerve-wrecking, but once the process was completed I was happy. I stumbled upon my dream car and on a whim decided to sell the car I had and buy the car I saw. The online process was surprisingly straightforward. For selling my 2017 car with 31K miles I added some info and the offer that came back was slightly better than the Kelley Blue Book value and much more than what I owed on the car, so that was nice. Interestingly, when I found my car for sale on the site, it was listed for $3,000 more than I paid for it originally. I guess the market really has gone nuts. Buying the new car was equally as straightforward. Shared some info, was approved and car was going to be delivered in 7 days. I did have some questions I could not find answers to online, and the chat feature on the website did not seem to work, so I called them. After about a 30 minute wait I got to speak with a rep in Arizona who was informed and pretty friendly. Got all my questions answered. Delivery was scheduled for 12:30 p.m. on Saturday (3 weeks ago). Person delivering the car texted that she'd let me know that she was on her way. Didn't get that text, but she showed up fairly close to the scheduled time. She was super friendly and helpful. We got to test drive the car we ordered and kept it. She took the car we sold around the lot and it was loaded up. Only issue was that the temporary title was on the wrong address not the address on the account. Based on chat the new CO title should be on the right address, although we haven't received the new plates yet. We decided to keep the car after the 7 day trial and it took them 11 days to pay off the car they bought from us. So if you have a payment due on the car you sold within that period you may need to make it as to not incur late fees. In our case the loan payoff amount quoted was more than we owed and the company still hasn't send us that refund back. But that is a different 0 star review. Oh, I LOVE the new car! read more

I bought a car in 2019 from these guys. I know it's a late post but I had no clue they had a yelp, anyway they delayed my delivery and paid for an Uber to get to their site due to a problem with the belt. That should have been my first sign that they don't inspect the vehicle. They replaced the belt but missed a massive oil leak, the VW dealership had to tell me about the leak. And their warranty company refuses to fix leaks. I am not asking them to repay me the 3k I had to do in repairs after 7 months of ownership. I am simply putting a review up so others can be aware of how terrible the bumper the bumper inspection is. read more

My delivery was delayed and I got a call to tell me super last min. make sure you double check vehicle Details listed out because even though you search by keywords your car may not still have it. (which I don't understand the point of the search) and I received my car a bit dirty. That is all read more

The Carvana website worked quickly to provide an offer for my BMW i3 after filling in basic details on my car. Their offer was substantially higher than another dealer's trade in offer. The turn-in was seamless and the offer money was used by Carvana to payoff my lien with the balance sent to my bank account. My only complaint is that I had just installed new tires on my car and I had no way to provide this information in the offer details. There is no negotiation when turning in your car. read more

Lots of little problems with the car that Carvana should have found and fixed. The warranty help, but I am still $1600 out of pocket and the car was in the shop for the first 5 days. Hassle-free? No. If you buy from Cavana, be sure to have your own mechanic check it out immediately. read more

After selling me a broken car and having to go through the effort of trying to exchange the car, the rescheduled the pick up. This has cost me hundreds in rental fees and lost wages with them saying they will not offer ANY compensation. In addition, the representative hung up on me and the next person only "submitted a complaint" with not so much as an apology. I would not recommend them in any circumstance after the customer service I have received. read more

Delivery experience: Awesome (The pickup at the Vending Machine was a cool experience, had to record it :) ), Customer Service: Awesome. Customer Avocates: Awesome. Post purchase issue support: Awesome. The 7 day return policy is a nice option. I had a slight electrical issue. They gave me a 2 day courtesy extention to handle the issue or grant me an exchange. The 14-day period is related to their CarvanaCare extended warranty coverage and the waiver of deductibles for in-network repair claims is a game changer. The In-Network (Big Brand Tire & Service) service facility was, you got it, they were "Awesome". A lot of dealship force you sign an "As Is Sale" waiver. Any problems you have to come out pocket to cover. Carvana covered everything. Vey satisfied with my 2015 Honda Pilot. And definitely satisfied with Carvana. Are they perfect, no. But they will work hard to make sure you are satisfied. read more

GPS Issues after purchase, black screen then error message to take to the dealer. I bought all the extended warranties from Carvana and they don't have a repair facility within 100 miles of me. I took it to the local dealership and found out an after market high performance GPS was installed at one time and the regular isn't loadable now. Carvana didn't cover the bill and I was out of pocket over $200. Don't buy from them and if you do don't buy any of their extended warranties. read more

I bought a replacement vehicle for one that was totaled in an accident. Delivery to this location went great. The car was in awesome condition. (Note to carvanna team) If you put new tires on an all wheel drive vehicle please warn the person you didn't balance them on pickup, I had an incredible amount of shaking at 55mph that went away at 75mph. It was so bad it disabled my "eyesight" safety features. Quick tire balance fixed that. Other than that I've had a good experience. Best car buying experience I've had in years. read more

Selling a car could not be any easier than this. Their online offer was about what I would have expected to get for my car by selling it outright, they paid exactly what they offered online, and I had the money in 48 hours. read more

I generally had a good experience, however when it came down to fix my A/C within my seven days silver rock only covered the bare minimum when I was told they would cover all of it. So really a complaint on silver rock! In the matter of getting this car it was very fast and was shocked because this was my first time buying through a dealer. I would recommend but if you need repairs after you checked out the car I wouldn't rely on silver rock to cover everything. read more

Awesome service. Friendly staff. Accommodating and reliable with their customers. Everything was very easy and smooth.

Sold my vehicle with Carvana. I had some leftover after they paid off my loan. The process was so easy, I was expecting a hiccup somewhere or some problem and it was literally as simple as inputting some info about my car, uploading some camera pics of my ID and registration and schedules like 2 days later and they showed up, signed a few papers and towed it off. I got my ACH deposit in 2 days. So easy. read more

Lifesavers. Easy and convenient, payment was fast. Zero complaints. I love Carvana so much I wanna take it behind a college and get it pregnant read more

I'm had great experience with buying the car. The staff was friendly, responsive, and explained everything in the process.

I was skeptical to buy a car from carvana. Surprisingly the process was smooth. The car I choose passed a 120 point inspection with flying colors. I'm very happy with my purchase and the customer service was immaculate. ​ read more

My experience was half and half with Carvana. The first half which was the online portion went really smooth; was easy to submit paperwork and get approved and all that but the pick up and end result was not great. When I arrived at the Carvana lot for pick up I waited quite a bit for someone to help me (which is totally fine, it was busy and they didn't have many staff). Once I finally chatted with an associate there and things got moving and I was waiting for my car to come down and get finishing touches, the associate came back out and said there was an issue with my delivery and my car was in Colorado Springs. He went back into the back and remerged saying just kidding, my car is here but was labeled wrong, and hadn't been washed but the inside was clean. I said this was fine as I was already late to get back to work at this point. The associate drove the car up for me to take and on my way out I noticed two very noticeable chips in the windshield that this associate missed. As I was already late I drove away and called Carvana to see if they would fix the windshield as this was not something that was listed on the imperfections on the car before I bought it. Since the associated didn't catch the windshield damage I was told that this was no longer on them and I needed to pay to get the windshield fixed, which I then had Safelite come out and when they tried to fix the two chips the windshield cracked further so now I am paying for an entire new windshield on a car I bought without any windshield damage reported. The keys I was given for my vehicle are both very loose so you have to be very careful using them. I feel as Carvana did not disclose all of the things that were issues with this car and pretty much told me "now that it's in your possession you are S.O.L.". I wish I was given a little more help during this process. Thankfully a windshield fix and a trip to the dealership about the keys is really the only issue with the car and an easy fix but bummed either way with the way my pickup of the car went and things not being inspected correctly. read more

I am a big fan of this company. I've used them twice now and both times it's been seamless and very easy to pick up my trade-in and then drop off the new car. I can't really imagine ever going back to a dealer and dealing with him again. read more

The process of getting the car and the car itself were super easy. I love not having to spend hours in the dealership. I was only sad the car didn't fit in the vending machine. The part I don't love is the financing. They wouldn't work with my credit union, so I had to accept their crappy financing and then will have to refi with my bank. And Carvana's financing was an absolute nightmare. Despite me having one of the best credit scores you can have, and owning a Carvana financed car previously (that had a normal interest rate and I payed every month religiously without fail) they gave me the highest interest rate allowable by law. I called and asked them if this rate was real or if they hadn't hard pulled my credit yet, and they said yep, that's my rate. 21% interest when my bank would give me 6%. That's an ungodly rip off. The audacity of charging someone with nearly perfect credit that much interest, nonetheless any other human being is an absolute scam. Use Carvana for the process, but make sure your bank works with them before you obtain your loan, and do not use their awful and predatory financing. read more

They messed up processing my downpayment and made me overnight a check which was inconvenient. I also continued to get emails asking for a downpayment after this had been resolved and has been a frustrating thing to deal with especially after calling in multiple times and being told it was resolved. When the car was dropped off they had power washed off a section of paint on the back of the car right before delivery. read more

Never ever buy a car from these shady people. Their contract that you sign says that you cannot sue them for discriminatory vehicles that have been sold claiming 150 point inspections and that have been 'cleared' to sell. That's funny because If you do a little research in Denver on these shady people, they just sold a STOLEN vehicle to a gentleman here in Denver that has been inspected by a REAL inspector and he says that it's even unsafe to drive! So not only did they sell a stolen vehicle to a man they clearly passed it every though they KNEW it was a wrecked car and was unsafe to drive. You guys are NOT going to continue to get away with your despicable practices!! Glad I didn't get my car from you because I almost did. I spent 15,000 on a great vehicle from Echo Park!! read more

I've sold /purchased 3 vehicles through Carvana in the past 5 years. Both experiences were super easy and painless. traded a 2015 camaro for a 2016 challenger, traded that for a 2011 camaro. It was so easy I was skeptical throughout the process each time. Buying a car without driving it first is a pretty scary thing especially a hotrod. All and all it was 100 times better than sitting at a dealership for hours playing their haggle game. I have better things to do with my time. I have had great luck with them. absolutley 0 issues. read more

Super easy and convenient. I went online, put my car's information in, and scheduled an appointment time convenient for me. At my appointment time a carvana representative came to my home, inspected my car then cut me a check. I signed a couple of papers and the transaction was compete. All in all the appointment took maybe 15-20 minutes. read more

It was convenient, secure and fair. I do wish they would tell you up front what the pick fee would be though. The representative at the location we dropped off at was very friendly, professional and helpful. I really enjoyed working with her. Overall experience was good, would utilize again. read more

Buying a car sight unseen is just as horrible as you would expect. I had the car delivered, and made an appointment with the dealer to have it inspected first thing in the morning the next day. I got a call from the dealer a couple hours later with the bad news. The car had unchecked engine codes, failing front control arms, and a failing transmission. I immediately engaged Carvana to rememdy the problems. I spent a nightmare of the next 9 days with the warranty company dragging their feet to run to clock out, and Carvana telling me that Silver Rock was a separate entity and to deal with them. It took 3 days for the Silver Rock inspector to get around to looking at the car (they are supposed to do this before you buy it), and another 2 days for the company to actually process the report. I was able to get two additional days added to the 7 day return policy by demanding they come get the car now. At this point it will be at the dealer being repaired for the next 3 weeks, and I have only driven it the 8 miles to the dealership, and Carvana wants a review on "How I am enjoying my ride". My review is RUN away from Carvana, do not do business with them, and have any car you buy from anyone inspected before purchasing it. I paid $2500 above JD powers / Bluebook value, and had every reasonable expectation that the car was in good working order. The inspection Carvana does is a joke. I have no pictures, as I am on day 9, and I still cannot drive the car. read more

It's my first time selling my car and did a lot of research for a best deal offer.Only carvana stays with their offer and it's the best one too.The whole process was smooth and fast. I'll probably buy my next car there too! read more

absolutely awful, vehicle was damaged during shipping. it was also delivered in the dark and was dirty. I reported issues as soon as I found them and they refused to correct the issues read more

Look at the reviews on the Carvana Facebook page, that will give you a great idea of what you're in for. Yeah, I scored a Honda Pilot at a great price. I consider myself a winner because they documented the mileage incorrectly by 40,000. Yes, FORTY THOUSAND MILES. The car was priced for 85k miles, but in fact there are only 45k miles on it. Everything else about them sucks, so don't buy from them. They're hard to get a hold of, long long wait times. Yet they use automated calls to get your money. But no one will answer when you press 1 to process your payment. My car delivery was delayed 9 days and I was told by Amanda that they do not provide reimbursement for rental cars during that time. So it cost me several hundred dollars. When I got my car, it was delivered 1 hour late with a nail in tire, an empty gas tank, and had not been detailed. I called Carvana AGAIN. This time I talked to Dominic. He told me the would reimburse for my rental car, and they would send me checks for my inconvenience, and that they would correct the mileage discrepancy. I had to call 3 or 4 more times to sort all of this out. DO NOT BUY FROM CARVANA read more

Fantastic service from beginning to end. Easiest vehicle purchase I have ever made. I will never go to a car lot again. Thanks Carvana! read more

Does anyone's car ever show up on time? I get it, shipping things is not easy, not during these times but.... c'mon. You didn't know the day before it was scheduled to be delivered that the car was 3 states away? Build better processes, better technology. Better communication with your customers (like you say you have *eyeroll*) would go so much farther than the process I am currently in. I took time out of my work schedule and I assume I will have to do it again in order to get this vehicle. It's amazing seeing how many bad experiences people are having and then for that exact experience to happen to me. That is on me. I should have known better than to waste my time with Carvana. It's like they don't even care. I ask, that if you respond to this tell us what is Carvana doing to make this process better? Your words mean nothing if they are not followed by actions. If you work for this company I would find work elsewhere, somewhere where your "family" like atmosphere is actually true, where your not listening to people yell at you all day for not receiving their car, and all the other issues I see listed in all these reviews. Carvana is a total mess. I was told they can't even locate my car and the 13 others on the truck.... we will see if they ever actually show up, call me back, get me my car. I have a lot of doubts at this point and I will update my review if I ever get my car. I called customer support and got the run-around and only expect that to continue. 10/9 Car arrived in Denver, was supposed to be delivered today. Again another call 2 hours before delivery they said they didn't feel comfortable delivering me this car and would need to order parts which would take another week or so. At this point, my trust in Carvana is out the window. DO NOT ORDER FROM THEM. The exact situation from all the reviews happened and I should have known better. I am going to just work on finding something locally. read more

Undoubtedly the WORSE way to buy a car. Unresponsive via telephone Car that was delivered had damage. Delivery driver (manager of Denver location Terry) told us to accept delivery and get estimates. Damage would be deducted off price. Lies, lies ,lies. Car did not even have oil change or air filter change. Company is a ripoff. RUN AWAY FROM THIS CRIMINAL ENTERPRISE. LIES, false promises, repeated promises for return phone calls. read more

Car was detailed and very clean, and the experience went smooth. I had to go pick-up my car, I was scheduled to have it delivered, but the guy who was to deliver the car didn't show up to work, so there was that issue. But, helping me get car insurance and keeping me informed on what I needed to do was very good. read more

Summary: SilverRock sucks, Carvana's advertised 150 point inspection is a joke (as verified by people who have actually worked there - just look up Carvana review groups on fb), have the car inspected by your own mechanic, hold Carvana to their 150 point inspection, and be prepared to detail your own car. Carvana customer service is ok, but warranty customer service is argumentative and terrible (more like no service - their objective isn't to help you, it's to mitigate cost for the company), and quality control requires improvement. This is my second time buying a car with Carvana. It was an ok experience, but I will say that their quality control has suffered since the first time I purchased from them in 2018. The car I received was mostly as advertised, but had a bit of body damage that they said happened after pics were taken, so I have to take time out of my day to take it to their repair facility and leave it for 3-4 days with no rental replacement offered. Also, the tires were unevenly worn upon inspection, so I had to deal with SilverRock after taking it to one of their repair facilities who inspected it and agreed with me. SilverRock wanted to put the absolute cheapest tires on the car that they could, which were not original fitment, so instead of arguing with them even more, I just paid the difference to have recommended tires put on it. I also used my seven day return period to have my mechanic inspect the car. Everything was great, except the front rotors had a ring of rust on the inside requiring replacement of both pads and rotors, the brake fluid was dirty, and the rear brakes were worn to 2mm. The 150 point inspection said that all brake pads must be at least 4mm, tires are not unevenly worn, no abnormal noises are present, and the braking system is functioning normally. I held them to their inspection. I did take the car to four shops, finally ending up at the dealer. Carvana customer service wanted me to speak to their warranty company, SilverRock, but I had no desire to speak with them again after the tires incident. I ended up submitting receipts to Carvana for the rear brake job as well as a nav system update, which they accepted, and will reimburse. Carvana customer service extended my 7 day return when I threatened to take the car to their local hub and drop it off due to all the problems I experienced and time I wasted. They also opened a claim with SilverRock for the front brakes and the dealer talked to them directly. I also had to detail the car after I received it as it was still dirty inside and out, which was kinda disappointing. I even found a used bandaid at the base of the windshield (ewwww). All of this should have been addressed by their quality control before my car was delivered. I almost wonder if this could be a false advertising situation too, since their advertised 150 point inspection obviously wasn't performed. All in all, I deducted two stars for poor quality control, stress, and time wasted, but I did mostly get the car they advertised for a good price, and any issues are easily resolved, even if they were time consuming. I am working with Carvana customer service for compensation for my time that was wasted. read more