We were terribly disappointed to have a text at 7:10 am the delivery was on schedule, then received…read morea text at 9:30 it was delayed by 3 days. This would not have been a real problem had the delay been revealed 12 hours earlier. We dropped insurance on the trade so without the car to drive for 3 days! Delivery process was great and Dominic was very professional.​

The whole process was super fast and easy to follow. We had a very good experience over all and we…read morewould use Carvana again.

Tito would not honor his original price and kept decreasing the price when negotiating his already…read morelow offer. Would not recommend

Called him up he paid what he promised. They even go there in 30 mins. Top notch customer serviceread more

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

I came in to sell my vehicle and waited over an hour and a half, and that's with an appointment…read more They kept going back and forth taking my keys to other people, coming back to me asking if I wanted to sell my vehicle, obviously that's why I'm here. Just left here really annoyed because I thought this process was supposed to be quick and easy, also it was not busy at all 1:30pm on a Tuesday afternoon c'mon. The people in the office just seemed to be standing around not doing much.

About three weeks after purchasing the truck, and with only about 700 miles of driving, we…read moreexperienced a serious battery connection problem while towing our camper on Father's Day weekend. The issue caused significant damage and could have become a much larger safety concern. It was an incredibly frustrating experience, and while there may be differing opinions about whether something like this could have been identified during the Blue Certified inspection, I appreciate that Freeway Ford took the time to review everything carefully and hear our concerns. What really stood out to me was how Freeway Ford handled the situation. Even though they weren't required to do so, they agreed to cover half of the repair costs as a gesture of goodwill. That willingness to work with us and help reach a fair resolution says a lot about how they value their customers. I especially want to recognize Dustin, our sales manager. He has been fantastic from the day we purchased the truck through the resolution of this issue. He has been responsive, honest, accommodating, and consistently kept us informed throughout the entire process. It's clear he genuinely cares about his customers and wants to do the right thing. I also want to thank Joe, the service manager, for taking great care of us. He thoroughly inspected the truck, addressed our concerns, and made sure everything was corrected so we could leave feeling confident the issue had been resolved and wouldn't happen again. His professionalism and attention to detail were greatly appreciated. While no one hopes to experience an unexpected repair so soon after purchasing a vehicle, what matters most is how a dealership responds when something does happen. Dustin, Joe, and the entire team at Freeway Ford handled a difficult situation professionally and fairly, and for that, we're grateful. Thank you for standing behind your customers.

My experience with Freeway Ford went from pushy to genuinely disturbing…read more I initially requested information about a used 2025 Ford Explorer ST. Before anyone from the dealership contacted me, I looked up the CARFAX report myself and saw that the vehicle had been listed as a manufacturer buyback/lemon-law vehicle. The dealership began contacting me through phone calls and text messages, although I had not consented to receiving texts. I explained that I had reviewed the vehicle's history, was no longer interested, and would be passing. That should have ended the conversation. Instead, after I said I was not interested by text, dealership employee Michael Holguin called me three times within a single minute. I was in the middle of my workday and repeatedly declined the calls, yet he immediately called again each time. A manager identifying himself as Joe also placed me into a three-way text conversation with Michael, turning a simple "no" into a two-against-one sales pitch. They repeatedly pressured me to speak with them by phone so they could "explain" why I should reconsider. I said I wasn't interested. I asked them to stop calling. I asked them to stop messaging me. Joe then contacted me again through a separate message thread. In that message, he dismissed the vehicle's history as being the result of a "dumb law" and continued trying to change my mind--even though I had already explicitly told him to leave me alone. My phone was then bombarded with eight No Caller ID calls in approximately four minutes, along with an unwanted FaceTime attempt. It appeared that my number had been placed into a robocaller. Every time I pressed "ignore," another call followed. I told Joe directly that his behavior was creepy and embarrassing, but the unwanted contact continued despite my repeated requests that it stop. This behavior was invasive, intimidating, and completely disrespectful of my privacy. I owed this dealership no explanation for declining the vehicle, yet I gave them one anyway. They simply would not take no for an answer. Not only will I not buy this vehicle, I will never buy another vehicle from this dealership--no matter what. I have screenshots documenting the messages and call history, and I strongly recommend taking your business and personal information somewhere else.

Before I jump into my disappointment, I want to give kudos to Alexis, who was super professional…read moreand very transparent about the process and what to expect. She was the best part of this experience. I have an older car (2000 w/ 147k miles) that has mechanical issues that aren't worth the cost of fixing, which is why I'm selling it. it's also not cosmetically the best and honestly, its value is in the parts. I had originally considered selling this vehicle earlier this year and got an initial offer that was around $600, then got an increased offer for $800 within a couple of days. I decided not to sell it at that time, so I was surprised when I redid my estimate a couple months later, the offer came back at $800 again. After reading all of these amazing reviews, I felt like I could trust this place and get a decent price for my car. Because of the mechanical problems, I went in expecting that the offer might come down a little bit, but not more than a couple hundred bucks. After Alexis did her complete inspection, she walked me through what she found and showed me a screen where they were estimating that about $7500 would need to be put in to refurbish this vehicle. And then offered me $100 for it. There is no way this vehicle is worth refurbishing, so it felt like a clear bait and switch so they could make a profit on selling it for parts. When I said I would accept no less than $600, they upped the offer to $300 so I thanked Alexis for her time and left. I don't think anybody should realistically expect to get an offer almost 90% lower, even though the platform doesn't allow you to put in enough detail to get a realistic offer to begin with. I would've much rather preferred to have a low estimate and walked in and got a better offer. I sold my car to a competitor and got the price I was looking for. *Adding to this review following the below response from the owner. The intake form on the website does not allow for much detail in disclosing things that are wrong with the vehicle that would impact the overall valuation. Additionally, the mechanical issues were disclosed to Stuart on the phone when confirming the appointment and he did confirm that the inspection could change the overall offer, which again, I was expecting. The website does not make clear that they are really only looking for vehicles that have a resale value. Even so, I have to reiterate that they would not buy my car for $100, put $7500 into it, only to be able to sell it for roughly $2500 (top value on KBB if they did all the work they claim they would do). That would be a ridiculously stupid business decision. They essentially offered me a disposal fee. Most people that are looking to sell their vehicles through a service like this are looking to sell because the resale value is low. But thanks for gaslighting me, Kevin!

Nice sales reps who try, just be sure to read their legal agreement, there is not one phrase that…read moreprotects the seller, their agreements are not fair or right. When I pointed this out, they refused to change anything, so I sold my car to carmax who has a very fair agreement!

These guys made the process easier than expected and there was great customer service every step of…read morethe way .

This company was so helpful and more generous than I expected. The specialist who came was very…read moreknowledgeable and even offered to look at my other car for diagnosis free of charge. Kind and trustworthy. It's companies like this that give me hope in this world. Great service.

Terrell was such a helpful and kind man to work with! My husband and I finally had to say goodbye…read moreto our 1994 Subaru Legacy and I was amazed at how quickly and efficiently Terrell came and took care of everything. Highly recommended. Great person to work with.

Quick appointments and good communication. Helped make sure I had my plates and my possessions out…read moreas well. Overall good experience.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Extremely disappointing experience with HM Brown Automotive…read more I was purchasing a vehicle through another dealership that had confirmed the vehicle was available in HM Brown's inventory. HM Brown was aware that the other dealership had a buyer for the vehicle and was proceeding with the sale. The next day, when the dealership contacted HM Brown to arrange transportation, they were told that HM Brown had sold the vehicle to someone else. To be clear, this wasn't simply a situation where a vehicle happened to sell before we could buy it. HM Brown knew there was an active transaction involving the vehicle and another dealership, yet chose to sell it out from under that transaction. I understand that dealerships want to sell vehicles, but I also expect businesses to operate with integrity and honor their commitments. This experience made it very clear that I could not trust HM Brown Automotive to do so. I would not recommend this dealership, and based on this experience, I would be very hesitant to do business with them in the future.

I would recommend having your vehicle serviced at this location. Roberto is amazing and very…read morefriendly. He is an asset to the business as the first point of contact for customers. I only had an oil change at this location but they were fast and the value was worth it.

These guys are great. They're one of the few shops open on Sunday. They took a pair of old tires at…read moreno cost. Very friendly and helpful.

These are untrustworthy people.} I paid the asking price for a car plus a $400 "dealer fee" and…read morereceived a firm promise from AJ that it would be detailed before pickup four days later.} When I arrived to pick up the car, it had not even been washed. Omar, the owner, was dealing with two other customers, and another customer was waiting for Adian for paperwork, so I said I'd be back. I suspect Carmart is perpetually understaffed.} When I returned and pointed out the dirty windows, filthy climate controls, fingerprints on the woodwork, roughness in the paint, and more, Omar offered to wipe the controls. When I declined and again requested the promised detail, he began cursing, insisting the car did not need detailing even though his brother AJ had promised it.} Omar's next move was to start calling the police before even asking me to leave.} Listening to him, I knew the obscene speech was well practiced and that he had treated many like this before. Look carefully at the dates on the reviews. These are bad folks.

They want over $21,000 for a Lexus that has nearly 80k miles AND frame damage/salvage title. Nope.read more