Selling my vehicle to Carvana was incredibly easy and stress-free…read more The initial offer was exactly what I was hoping for. They did reduce it by $300 after inspecting the hail damage (fair enough), but even then it still met my goal and what I realistically expected for the car. The pickup agent was kind, professional, and very organized. He called 30 minutes before arriving, showed up exactly when he said he would, completed the inspection using the Carvana survey, presented the updated offer, and had me sign the revised paperwork on the spot. The bank wire was sent immediately, and I received confirmation from both Carvana and my bank that the money was on its way. The entire process took about 30 minutes total and required maybe two minutes of my actual time. No dealership, no waiting around, no pressure. After the pickup, I asked if I had needed to clean the car beforehand. Turns out I didn't. I had spent three hours cleaning it for no reason -- so learn from me and don't stress about needing to clean it.. The convenience and peace of mind were amazing. I'd absolutely use Carvana again. Thanks Carvana

Smooth process, easy document uploading, great service, simple process at the drop off. I even got…read morea Hot Wheel on my way out. No complaints, selling to Carvana was simple.

Tito would not honor his original price and kept decreasing the price when negotiating his already…read morelow offer. Would not recommend

Called him up he paid what he promised. They even go there in 30 mins. Top notch customer serviceread more

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

CarMax Misrepresented the Vehicle and Refused Accountability…read more UPDATE - 10/3/25: A representative from corporate reached out and after conflicting information and excuses from what I was told by the dealership they are still unwilling to take any accountability or make any offer of compensation. --- I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets "peace of mind" and "transparency," but my experience shows those claims are hollow. If their employees can misrepresent a car's history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they're told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware--you could be left with a car worth thousands less than you were led to believe.

This is by far the best dealership I have ever worked with. Dustin leads with genuine integrity and…read moreconsistently went above and beyond to make sure I was informed and cared for every step of the way. This is not your typical dealership focused on making a sale -- the kindness, compassion, and professionalism from every person I interacted with was truly outstanding. Thank you to Dustin, Brent, and Joe for taking such great care of me and my Raptor R. These guys have set a new standard for what sales and service should look like. I've worked with many dealerships over the years, and Freedway Ford is the place to go if you want to be treated right.

I have been buying from Dustin at Freeway Ford for over 18 years. He is always engaging, enjoyable,…read moreremembers the details of my personal life. He is the best sales representative at the company in my humble opinion. Great company with an easy buying process.

Before I jump into my disappointment, I want to give kudos to Alexis, who was super professional…read moreand very transparent about the process and what to expect. She was the best part of this experience. I have an older car (2000 w/ 147k miles) that has mechanical issues that aren't worth the cost of fixing, which is why I'm selling it. it's also not cosmetically the best and honestly, its value is in the parts. I had originally considered selling this vehicle earlier this year and got an initial offer that was around $600, then got an increased offer for $800 within a couple of days. I decided not to sell it at that time, so I was surprised when I redid my estimate a couple months later, the offer came back at $800 again. After reading all of these amazing reviews, I felt like I could trust this place and get a decent price for my car. Because of the mechanical problems, I went in expecting that the offer might come down a little bit, but not more than a couple hundred bucks. After Alexis did her complete inspection, she walked me through what she found and showed me a screen where they were estimating that about $7500 would need to be put in to refurbish this vehicle. And then offered me $100 for it. There is no way this vehicle is worth refurbishing, so it felt like a clear bait and switch so they could make a profit on selling it for parts. When I said I would accept no less than $600, they upped the offer to $300 so I thanked Alexis for her time and left. I don't think anybody should realistically expect to get an offer almost 90% lower, even though the platform doesn't allow you to put in enough detail to get a realistic offer to begin with. I would've much rather preferred to have a low estimate and walked in and got a better offer. I sold my car to a competitor and got the price I was looking for. *Adding to this review following the below response from the owner. The intake form on the website does not allow for much detail in disclosing things that are wrong with the vehicle that would impact the overall valuation. Additionally, the mechanical issues were disclosed to Stuart on the phone when confirming the appointment and he did confirm that the inspection could change the overall offer, which again, I was expecting. The website does not make clear that they are really only looking for vehicles that have a resale value. Even so, I have to reiterate that they would not buy my car for $100, put $7500 into it, only to be able to sell it for roughly $2500 (top value on KBB if they did all the work they claim they would do). That would be a ridiculously stupid business decision. They essentially offered me a disposal fee. Most people that are looking to sell their vehicles through a service like this are looking to sell because the resale value is low. But thanks for gaslighting me, Kevin!

Nice sales reps who try, just be sure to read their legal agreement, there is not one phrase that…read moreprotects the seller, their agreements are not fair or right. When I pointed this out, they refused to change anything, so I sold my car to carmax who has a very fair agreement!

They buy junk unwanted cars in any condition Process is…read moreeasy and hassle free and payment is very fair. Andy did a great job for me!

This company was so helpful and more generous than I expected. The specialist who came was very…read moreknowledgeable and even offered to look at my other car for diagnosis free of charge. Kind and trustworthy. It's companies like this that give me hope in this world. Great service.

Terrell was such a helpful and kind man to work with! My husband and I finally had to say goodbye…read moreto our 1994 Subaru Legacy and I was amazed at how quickly and efficiently Terrell came and took care of everything. Highly recommended. Great person to work with.

Quick appointments and good communication. Helped make sure I had my plates and my possessions out…read moreas well. Overall good experience.

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

Amazing customer service, great work. Went in for a wheel alignment, had to reschedule on the fly…read morethey were so easy to work with...They had me in and out in about a couple hours. They offer a host of vehicle maintenance services, free service checks, and fair prices! Definitely my new go to shop!

Edit: The situation…read morewas taken care of and warrantied out in a timely manner. I have the displeasure of writing this review after trying to get my issue resolved with multiple people. My family and I had been going to Elder Auto for at least a decade before they sold to Big Brand, which is where a majority of the good reviews came from. We stopped going when we noticed things going down hill, as they usually do when corporate gets involved. The last time I took my car in, I got my front brakes done. The first thing I noticed was that my brakes were squeaky immediately after being changed. I don't put very many miles on my car because I typically live close to where I work. This service was done back in October of 2023. Normally, I would never complain about something from that long ago but I had some unfortunate news today. Upon inspection from another mechanic at South Birch Automotive (they're great), I discovered the brakes were installed with, "the wrong size rotor, the shims on the brake pads were improperly installed, and brake lines were twisted up." I don't know much about cars and trusted the mechanics at Big Brand when they assuaged my initial concerns with their work. It was explained to me that the way these were installed put me in great danger for the last 2.5 years they were installed. Great. BECAUSE of the damage and extra work created by Big Brand, I will have to pay to get everything installed like-new which will be much more expensive than just replacing pads (which weren't worn at all due to the brakes being installed wrong). I called this morning to inform Big Brand of their mistake and they told me they would see what they can do to resolve the issue and call me back. I waited for 2 hours and still hadn't received a call (my car is still at South Birch Automotive) so I decided to call them back and see what the resolution can be. I requested a refund or for them to pay for the repairs for the damage they did to the vehicle. Their response? That it had been 2.5 years and the mechanic that messed it up no longer works there. Awesome! I'm not a car-person and didn't know I had to personally inspect the job they did after what was supposed to be a safe and correctly done. Also, I'm sorry but you're a corporation, and you're culpable for the damage done by your employees. Not to mention that my life was in danger that whole time. My request was denied and I was told that I would have to bring my car to them so they can inspect it themselves. I explained I don't feel super comfortable bringing my car back to the same place that caused such a major issue. After pressing it they told me that was the only option. So now I did not get the repair I needed today and will have to not have my car do another entire day or more. This place used to be great. I expected better. Think twice before taking your car to a place that just sees you as a number in their system. I will keep this update posted when I am able to achieve a satisfactory resumption but unfortunately I can not get my time back.

They want over $21,000 for a Lexus that has nearly 80k miles AND frame damage/salvage title. Nope.read more

Salesman took advantage of me knowing that I didn't speak or understand English. Sold me a car that…read morehad a salvage title with a total loss from an insurance auction. It was not explained to me clearly what a Carfax was nor did i understand the stack of papers. The salesman said it was my fault for not bringing someone who understood purchasing cars. This is one of the worse experiences by this unprofessional and insensitive staff at the dealership.