Before I jump into my disappointment, I want to give kudos to Alexis, who was super professional and very transparent about the process and what to expect. She was the best part of this experience.
I have an older car (2000 w/ 147k miles) that has mechanical issues that aren't worth the cost of fixing, which is why I'm selling it. it's also not cosmetically the best and honestly, its value is in the parts.
I had originally considered selling this vehicle earlier this year and got an initial offer that was around $600, then got an increased offer for $800 within a couple of days. I decided not to sell it at that time, so I was surprised when I redid my estimate a couple months later, the offer came back at $800 again.
After reading all of these amazing reviews, I felt like I could trust this place and get a decent price for my car. Because of the mechanical problems, I went in expecting that the offer might come down a little bit, but not more than a couple hundred bucks.
After Alexis did her complete inspection, she walked me through what she found and showed me a screen where they were estimating that about $7500 would need to be put in to refurbish this vehicle. And then offered me $100 for it.
There is no way this vehicle is worth refurbishing, so it felt like a clear bait and switch so they could make a profit on selling it for parts. When I said I would accept no less than $600, they upped the offer to $300 so I thanked Alexis for her time and left. I don't think anybody should realistically expect to get an offer almost 90% lower, even though the platform doesn't allow you to put in enough detail to get a realistic offer to begin with. I would've much rather preferred to have a low estimate and walked in and got a better offer. I sold my car to a competitor and got the price I was looking for.
*Adding to this review following the below response from the owner. The intake form on the website does not allow for much detail in disclosing things that are wrong with the vehicle that would impact the overall valuation. Additionally, the mechanical issues were disclosed to Stuart on the phone when confirming the appointment and he did confirm that the inspection could change the overall offer, which again, I was expecting. The website does not make clear that they are really only looking for vehicles that have a resale value. Even so, I have to reiterate that they would not buy my car for $100, put $7500 into it, only to be able to sell it for roughly $2500 (top value on KBB if they did all the work they claim they would do). That would be a ridiculously stupid business decision. They essentially offered me a disposal fee.
Most people that are looking to sell their vehicles through a service like this are looking to sell because the resale value is low. But thanks for gaslighting me, Kevin! read more
