My Outback was totaled in an accident. I called Subaru Auto Nation West to see if they had the car I wanted based upon an exceptional Consumer Reports score. They had 1 left. We were ~ 300 miles away. They took a $500 deposit to hold it for me. 2 days later, we purchased a 2025 Forrester. All of the staff we worked with were knowledgeable, helpful and none-threatening. It was a surprisingly enjoyable experience, I LOVE my new car! read more

Bought a brand new car with full warranty and it had strut issues when it shouldn't have and wanted to charge me over $3k. Traded car in and was pushed into a car that the Sales person, Jay forced me into and he lied and deceived me so much over many things. Had nothing but issues since I got the second car. Took it in numerous times (over 10 times) to this AutoNation I bought it from as well as other Subaru AutoNations. Also have bumper yo bumper warranty on it and they won't repair it. Claim they can't find the cause of the issue. Even though they see there is an issue. I have numerous photos and videos and yet they won't figure out the exact issue and repair it. Looked into a third car for trade in and used this time. Took it to another mechanic to have inspected and it has a seeping issues and the sales manager said that's not an issue to be concerned about that all used cars on their lot have seeping issues. This is not normal. Decided not to move forward with the car and the demeanor of the sales rep changed. Nothing but issues! Do not buy or have service done here! read more

I'm coming over to Subaru from AutoNation Toyota in Centennial, and always had good interactions with their service department. But i have had really awful interactions with both sales and parts here at AutoNation West Subaru. When I contacted sales, they just dropped the ball entirely. Literally did not respond to my email. It was very uncharacteristic compared to literally every other car dealer I've ever spoken to in my entire life. Needless to say, I bought my new car elsewhere. When i called parts to inquire about custom wheel covers, they couldn't tell me the part number of the wheel cover I wanted to buy and asked me, "Do you even know how big your tires are?" Isn't that something you should know when I give you the year, make, model, and trim of my vehicle? What's going on here, guys? read more

All human interaction in person and on phone have been very helpful and honest. Today I tried to use their online system to modify a service appointment and after entering the verification code, it would go to a new screen that remained totally blank/white. After several unsuccessful attempts on the online system, I was able to modify the appointment by calling a human named Mia. She & Shane were both very helpful today by phone. Many thanks to them. read more

The people that work their lie to get you into a car. when you have problems the don't fix them. good luck getting someone to return calls or emails. I literally had to go in and ask for the person face to face to get them to talk to me. the service manager well good luck with that, she blows you off and the mechanics they have can't seem to find what is wrong with your car. hmmmmmm what kinda mechanics are they? then their way of fixing things is to put you into another lemon. after two new cars with problems each with a warranty they tried to push me off to another vehicle. Not going for it a third time. when I said no they became pushy and not very nice. also, what I think is crazy they have a lot of one star reviews on google and their response is "I'm sorry here is a number to call and let's see if we can resolve the issue" well, you should have resolved in the first place and anyone who has experienced autonation knows that is lie! If you purchase a car here be warned it could be a very horrible experience leaving you with a lemon car and frustrated that they won't return calls or fix the problem. read more

From the moment I walked through the door I was being helped with great patience by Gina Herring! She helped me select the car of my desires and then her manager Chris also stepped in to help work around some of the challenges I was having on my end. I'm really happy I chose this Subaru location, I'm looking forward to the long lasting relationship I have ahead with them read more

Recently had an inspection done to take a look at a vehicle I recently purchased. I was quoted $650 for a new battery and battery tray. I didnt realize this dealership was hurting for money so bad. At first I said yes to this, but then realized how much of a scam it was. On top of that I was charged an additional $100+ for a tray replacement(because they were not gentle with the tear off), but it looks as if they just used JB Weld to repair a crack where my battery was and not actually repair what they said they did. I also asked why my car failed emissions, to which my service advisor replied it was because of wrong gas(e85) put in the car. According to google and multiple other sources, e85 is fine to put in the car. Upon further research, I needed to reset my cars drive cycle by driving 55 mph for 5-7 miles on the highway before taking the emissions test. I wish my service advisor was more knowledgeable before telling me the wrong thing. read more

Don't waste your time--I pay $80 a month for AutoNation's Gold Warranty only to be told by this specific service center they charge $110 per issue that needs to be looked at w/my car. Just absolutely insane. Wasted 1.5 hours of my life to drive there & back home to find out this info. Not worth it. Not to mention the service advisor whom name was Jake has no idea how to interact w/customers. If you are looking to buy a car, just skip AutoNation entirely. I've never had so many headaches and hiccups with a dealership in my life, and I have purchased quite a few vehicles in my lifetime thus far. read more

Townsend helped us when we reached out from Texas to get a new Subaru Outback, he took care of all of the paperwork and picked us up at the airport. The car is exactly what we want, the price was better than other dealers and the customer service was great. Townsend went above and beyond to take care of us. read more

I wouldn't go to this dealership for any vehicles they lie about down payments and monthly notes

Great experience buying my 2025 Subaru! Ask for Brittany. Quick and easy purchase in this big and confusing economy

I've purchased two cars at this location and have been satisfied with the sales and service. HOWEVER, AutoNation continues to send trade-in and service offers to my deceased daughter, who passed away four years ago. I've asked them repeatedly to STOP ALL mailings to my daughter, as it UPSETS ME GREATLY!!!!!! It would be wonderful if their empty apologies could be replaced with action. As in KNOCK OFF THE MAILERS!!!!!!! read more

They completed all needed service in a timely manner. The facilities for customers was very comfortable while waiting. They provided donuts and coffee to their guests and a very comfortable sitting area with 2 large screen televisions. I plan to visit them in the future when my Subaru needs service. read more

Two bad experiences taking my Subaru here for service. The representatives just go through the motions and I was lied to about them having a loaner car available, even though I called ahead and confirmed that I could get one. read more

Went through the online scheduler for my cracked windshield and my horn being out. I received no confirmation of my appointment until 2 days prior, which also did not include the vital information that this dealership does not replace windshields. I did not learn that they would only complete one requested service until I got there day of. Additionally after the diagnostic, we were quoted multiple hundreds of dollars above what my go to shop quoted me last I was in. This is another reminder that dealerships are consistently more expensive, less friendly, less communicative than mom and pop shops. This location in particular is heavy on the bad customer service, worse than other Subaru dealers in the metro area. read more

I am consistently amazed at the great customer service at AutoNation Subaru West.My sales rep Brian Lee has personally helped me with questions about my new vehicle and gone above and beyond to assist me when I have needed help. Thank you so much! read more

I purchased a 2025 Outback here recently, and have been really happy with the product, the service provided, and the team here in general. There was a blip in my initial purchase process, but was very impressed with how the service team subsequently worked hard to make sure I was happy with my purchase in the end. In particular, Kristen, Austen, Paul, Liam and the manager Brian reached out to me several times and to make sure that I got the product and services I needed. They were all very personable and very willing to work with me. Our family has had Subarus for almost two decades, and we have been going here for our cars. This experience confirmed that we have been making the right choice. Thank you again to this team for working hard to make this purchase a great one for us! read more

I want to personally thank Noel for all of his help in the last couple of weeks we bought a used Jeep from this location and it ended up having a lot of electrical malfunctions and Noel towed our vehicle and got it fixed free of charge for us and has been the most helpful person during this process What could've been a very frustrating situation has been a very easy situation. He has answered every phone call, and every question we have had and kept us very informed on every single thing happening with our vehicle as well as providing us a courtesy vehicle to have until our vehicle got fixed Thanks to him and we will 100% return to buy our next vehicle due to the customer service from Noel. read more

I recently purchased a 21 Atlas from Ryan. A few days after we purchased it, there was a sound in the right front. I'm not a mechanic so I called made an appointment and had it the next morning at the dealership for them to repair it. I was told it was the new brake pad and that was it. I then drove my car home which is about 200 miles from the dealership, I unfortunately did not make it because the belt was shredded and left us stranded. We called and spoke with the manager, Les. He informed us that the only option was to have it towed back to the dealership over 200 miles away, leaving me with no car and no other option. I never heard back from him after that. I had to have a repair shop in my town fix the belt because no one from the dealership returned my phone calls. I then called and asked to speak with the general manager and left him a message. And that was two days ago and I'm still waiting for a callback or a resolution or any sort of customer service that they claim to have. If I can deter one person from purchasing a vehicle from them, then my review has done its job. Save yourself the trouble. They talk a big game, about their great customer service but they don't back it up. read more

AutoNation Subaru West - The belt is shredded - Car Dealers Near Me - Golden, Colorado

First new car buying experience and these guys set the bar high! I shopped around at a few other Subaru dealerships in Denver and felt the most comfortable / least pressured here. On top of that, Owen was incredibly helpful in working with me to get the best deal on my new 2025 Subaru Forester. They didn't have the exact color I was wanting and went the extra mile to get what I was looking for to the dealership overnight. Jacob from the finance team was very helpful in explaining all of the different warranties and add-ons available to me all while not being overly pushy like many other dealerships are. After taking delivery of my car, I noticed some scratches on the roof the next morning (likely from shipping). Yet again they went above and beyond and got me in that week to take a look and got it resolved for me quickly. They certainly didn't have to do this, but it says a lot that they did and I really appreciated it! Very glad I decided to go to Subaru West for my new car buying experience and strongly recommend them if you're in the market for a new car! While I hope my new Forester will last me many years, I fully intend to return here for my next new Subaru. read more

AutoNation Subaru West - Car Dealers Near Me - Golden, Colorado

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I bought a Buick Envision back in March. Nick the salesmen told me how great this warranty was that I did not want to buy. He assured me it was great and they would take care of any rock chips or scratches less than 4 inches. Still didn't want it, he told me it was worked into the cost so I couldn't drop it. I figured well at least it's great. 6 months later I decide I want to get a few rock chips repaired and a scratch on my wheel. After getting the run around from 3 different people at Auto Nation who have never heard of this warranty ... I find out it only covers water marks and bird poop! You made me spend $1500 on a cleaning warranty! They are all liars, no one will call me back. I have left messages for Matt the finance guy that said he would help if I needed anything, still no call back. Go anywhere else, they are a bunch of scammers who have no idea what customer service is! read more

Horrible experience. I purchased a car at the end of December. They apparently didn't even try to submit the request for a title until March, which they screwed up. They told me they submitted the paperwork again in April, but I was at the DMV three days after the alleged submission and they had no record of it. I finally had to involve a criminal investigator for the Department of Revenue to even verify they had title to the car and force them to submit the paperwork, three months late. I reached out to the GM several times and never received a response. If your customers have to file a complaint with a regulatory agency to get you to comply with the most basic of requirements, there's a problem in how you run your business. read more

Unacceptable. Had an appointment and they took 2 days before they even looked at my car. Upcharge and take advantage of customers. Left a clasp open under the hood. I made the tech tighten it before I left. read more

My fiance and I bought a car here today! Its her first car buying experience and the staff was very friendly and professional. Worked with our budget and didn't try and upsell us, gave us the knowledge and guidance to pick and choose what worked best for us and our family! Good people. read more

AutoNation Subaru West - Subaru Impreza - Car Dealers Near Me - Golden, Colorado

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What's difficult is that Subaru's are good cars, but this dealer is an Autonation dealer, which means it sucks. I didn't know why Autonation dealers were horrible until I went there to ask for some simple pricing and financing that Subaru corporate was advertising on their website. They fed me all sorts of lies to convince me out of what Subaru's own website was advertising. They are scam artists, but they get business because the cars are decent. Shame on them. Do yourself a favor and find a non-Autonation dealer for whatever car your are buying. read more

Believe what you read. The reviews are accurate and these people are a joke. Spoke to Dan in advance about the vehicle and price range I'm looking at. I spend 2.5 hours taking public transportation down there (intended to buy the car and drive it home) just to find out the car was heavily smoked in. Dan then proceeds to play dumb and offer all kinds of remedies. He even says "I can't know everything about every car!" Well you should know about the cars your potential clients are coming to see when they specifically tell you. After that, he pivots to a same year Forester with less miles. Very nice car but I reiterate my cap on price to which he says we can work on the numbers. Skip forward 60 min, a test drive, credit app just for him to pitch me a deal 7k above what I told him I would spend to which his response is "well we don't negotiate price." Well Dan, everybody else other than CarMax does so good luck with that business model! read more

should be no stars I was looking for a car in February I purchased a car from another dealer at the end of February. IN April I received several texts from Ron Oldham about buying a car. I told him it was too late I had already purchased a car. I asked him not to call me again he proceeded to be very rude and condescending. He continued to insist I had just reached out to him that day. I again asked him not to call me again and he thought it was a funny (LOL) request When I said I would speak to his manager if he didn't stop contacting me. I have had to block his number to prevent further harassment . read more

Nothing but good experiences working with this location. Shout out to Preston for not giving up on my wife and I. We definitely did not make it easy on him but he treated us with kindness and was patient the whole way. Thank you AutoNation West and Preston (highly recommend you ask for him) for turning what began as a difficult first car buying experience into an easy one. read more

AutoNation Subaru West - Car Dealers Near Me - Golden, Colorado

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I just bought a used car here a couple of weeks ago. The car is fine. But they lied about performing a 125 point certified inspection. The spare was flat (and it was marked as "meets standard"). The cabin air filter was clogged and torn. It's another bullet on their inspection. I wasn't getting any air flow in the car. I replaced the filter and now it works fine. Our sales agent, RJ Seidel was great. read more

Incompetent. Do yourself a favor and go to a dealer that knows what they are doing. Two separate visits and more than 8 hours of my time to make a simple transaction that could have been handled easily in a half hour. read more

Last weekend, after reading a positive Yelp review mentioning her name, we made an appointment with Sarah Foster to chat about Subaru models. We enjoyed meeting Sarah and decided to buy a CrossTrek, a Sport model with an additional safety package. The store had one in stock in a color we liked. We went home to think about how to put the deal together. Much snow fell. In the morning we thought we'd call Sarah and give her a deposit via a credit card because we are not brave snow drivers. Sarah offered to pick us up in Lakewood and bring us to the store in Golden. Everything went well there. It went well with Sarah and with Jake the finance manager, nice guy. We met the sales manager, who gave us his card and suggested we call him for any reason, another nice guy. The staff appeared to us to be informally dressed and not shark-like. I feel that there is nothing to fear at AutoNation Subaru West, no car business razzmatazz, no pressure. We were delighted with Sarah and we think you would be too. read more

Do not believe the hype/white these people are out of their god damn minds I was told I needed a co-signer of 750 credit with 4,000 down deposit on a old Subaru that's cost $8000 total. Now I'm not saying I'm the brightest star in the sky but the kid who helped me out didn't do much of a good job because after 30 years of living iv never seen math so horrible. That make zero since. Good credit score (750) and 4,000 deposit? For a 2011 Subaru Outback which was a second option to what I even came to see. This is really making me laugh more than mad I just had to share. I walked out with 2 grand still in pocket and will not ever recommend this company to any one. I want them to collect as much dust as possible. Oh and the salesman said some slick when I left. Where in a slick way. Just glad I didn't come in here with my jewelry on they might would have closed the doors :) And another thing I just notice. They so damn racist and slick that they ran my credit and not once looked at my pay stubs lol. I make more than everybody in that office by the way. Oh and I remember the kid name was Owen wright I knew from the first smile and eye contact he was not to be trusted. The car I came to see he told me it was just solld then turn around and say it's getting maintenance. Don't fall for the fleet of cars if you black stay out that place. I didn't see not one black employee should have been red flag for me read more

If I could give AutoNation Subaru West 100 stars I would. I purchased a SUV from them in April, and when I did I felt like a VIP but I didn't understand why. Paul was the most helpful, and genuinely caring car dealer I have ever met in my entire life. He took the time to help me, knowing I was just a regular person, with a regular income, rebuilding my credit. He didn't give up after the first, second, or even third no. In addition to Paul's diligence, the finance managers assisting in securing financing also worked hard with him to get me into a loan that worked for me, in the vehicle I wanted. It took the day, and my patience, but Paul was able to get me into the exact vehicle I wanted, at the exact payment amount I was budgeting. He stayed extra late to make sure I would get my car that day. He took time to get to know me as a person as well, which meant so much to me. The world is not a perfect place, and no one can avoid mistakes. My SUV ended up having an issue a couple weeks after purchase; once again they went above and beyond to ensure that I was taken care of. My car was at a different service center, but Paul was sure I would have a car to use while it was gone. Annsley in the service department is an angel and without her, I would've been without a car for a while. The service center my car was with didn't follow through with the quality service that was expected from them, but Paul and AutoNation Subaru West went above and beyond for me to make sure the situation would be made right, even though they did no wrong in it. I cannot say thank you enough to Paul, Noel, Annsley, Wes, Liam, and the rest of the AutoNation Subaru West team for what they have done for me since they came into my life. I bought a $11,000 car so don't think I am some big spender either. They are just genuinely good people who want to help. When the time comes for me to get a new SUV (about 4 years when my oldest begins to drive), I absolutely will be returning to AutoNation Subaru West and will refer anyone I can to them. If you have had a bad experience with an AutoNation, do not think all of them are that way. Give them a shot and you might find you have a dealer for life, I did! read more

service poor,did things on my engine that i did not order never again,subarus turbo 2917 have engines problems google them,dealer sucks

No pressure sales environment. Great sales staff - knowledgeable and patient. We were pleasantly surprised by getting a top dollar offer on our trade in. read more

The service here has gone down hill significantly. Jon Phillips was my service person and Subaru had my car for 5 months until they decided to fix it. I had to end up paying for the cost of the repairs to find out a day later that the check engine light came on. No one at the dealership wanted to take responsibility and didn't check whatever the problem was beforehand and I had to end up paying more money. This is very horrible service and unprofessional, just another way to gouge money out of customers. I will be taking my business elsewhere from here on out. If it was allowed, I would give this review a 0. read more

We had amazing service at AutoNation Subaru West and Sarah Foster was absolutely great to deal with. She found the exact car we were looking for, showed us how to use the new features, was quick and efficient in the sales process, and were on our way with our new car. This is exactly what car buying should be like - no nonsense, let's it done, make sure you're happy. Thank you Sarah and the AutoNation Subaru West team!" read more

Do not use to service your vehicle! Poor customer service and continually transferring you to wrong departments! I was only trying to verify my warranty for my tires I bought with them this past year! I bought my car with them and will no longer use them anymore! read more

Got a used car from here and the sales person lied to me about the grinding geon the second gear being fine. Results I have bought from them a car with a lot of issues and also lied to me about being the second buyer since came up Im the third one. I would not recommend buying any car from this dealer since they are not a Subaru dealer. ( Another thing I got lied about) read more

This review is specific to AutoNation Subaru West Service Department: I recently took my '06 WRX to ASW Service Department and can't say enough about service advisor Trent and technician Richard on their great work and customer service. I haven't had my rex sound this good in many years, and I am the original owner. Thank you for being an honest business and employing honest and good people. Thank you! I most definitely will be back for future service and eventually my new rex. More details follow: I determined after self analysis (visual inspection, lab tested oil analysis, lab tested coolant, and visual inspection of spark plugs), that another "unnamed" local dealership lied about the services I needed. Luckily I'm "slightly" mechanically inclined and was able to self access the issues. I'd also like to mention that the service center at AWS is kept very well and everyone remains masked up even though they don't have to. There are additional services items that AWS mentioned which I can also visually confirm need repair (and knew about some of these prior to them looking at it and did not mention these to AWS prior). Thank you again for being honest good people! read more

AutoNation Subaru West - Car Dealers Near Me - Golden, Colorado