Overall, I had a great experience buying my 2010 Ford Escape Hybrid here. Tim Michel was my sales person and he was very professional. No games, just straightforward cash transaction. It was apparent that the service dept went through the vehicle pretty thoroughly. They had replaced brakes, machined rotors, replaced a bad window regulator and did an oil change and full inspection. In my experience, most car dealers will take in a vehicle, change the oil and put it on the lot. The only reason for a one star deduct was because the car did have some mild hail damage that was not disclosed on the ad and I had to point it out to Tim. Damage was very mild and only noticeable on the hood. I had a mobile paintless dent repair guy take out the light damage for $50. Would buy here again without reservation. Steve Gilbert read more

DON'T COME TO THIS DEALERSHIP! Service department is the worst I have ever dealt with. I left my pickup with them all day and they failed to diagnose and fix a problem with the button that allows the transmission to shifted into higher/lower gears. They told me to bring it again and leave it for 3 days to allow them to diagnose the problem. I asked them how long will it take to diagnose the problem, as was told "about 3 hours". Then I asked why do they need if for 3 days, and was told that's just the way it is for these kind of issues. Then they said I would probably have to bring the truck again after they order and receive the parts, and it would probably take another 2 days. What a horrible service department- STAY AWAY FROM THIS DEALERSHIP! read more

Not a great experience with service. Made appointment a week in advanced for snow tire swap, oil change and recall issue. Was first to arrive at 7:00 am. Informed the rep that I would need the truck back by noon or so. Was told not a problem. Came back at 12:30 and the work had not even been started. Came back at 2:00. Rep saw me and immediately went to get the truck. Was told the recall issue couldn't be done because of a software issue. Not sure that was true and just not done because of time limitation. My truck has been in two previous times for the same recall. Rep could not explain why although he could see that on the service history. No service manager around to talk with about it. Later that afternoon I receive a text about how well they did - 10 being excellent. Responded with a 1 and asked to be contacted by the service manager. No response from him - Mark S. Avoid the AutoNation in Golden, CO. They just don't care. Scott D. read more

I took my 2024 Sierra 1500 in for an oil change. In the service department, they were advertising an oil change with tire rotation for $94.79 so I asked for that. I was charged $149 and can't get anyone to call me back. read more

AutoNation Buick GMC West - TV in service department waiting area - Car Dealers Near Me - Golden, Colorado

I baught a alignment here for $185.72. When I left Denver to return home, two hours away, I noticed the vehicle was pulling to the left. I called the service dept. the next business day and asked for a refund from the service advisor Joseph Finall. He refused to refund the amount paid, and said the only thing they could do, is try again. This would cost ME four hours of drive time, miles on my truck, and gas money. DO NOT WAST YOUR TIME WITH THIS SERVICE DEPT.! They are only out for your money, and do not care about you or your vehicle. read more

(If you don't get a car today. I won't be able to pay my rent) I went in for a new vehicle since mine crapped out on me, Carly was the person trying to help me but she kept being very pushy and throwing so much information at me being my first time getting a car. She kept pushing more expensive cars in my face without listening to my needs. She kept telling me she wanted to get me in a car that day so she would be able to pay her rent. I was supper stressed out to the point where she made me cry. I ended up leaving empty handed without a vehicle. If you come here please do not work with Carly Owen. read more

Not about customer service - all about getting every dollar from you - the manager even admitted it proudly. We were paying cash for a car. Test drove and said we would be in the morning to buy it because needed to get a check. Salesperson said they would detail it, fill it with gas, and have it ready when they opened in the morning. We arrived 15 minutes after they opened and started the paperwork. They stopped the transaction saying someone was test driving the car. Why would they do that? Because the other party was financing and they would make more money off off the other party. This dealership is not trustworthy and not customer service focused. A huge waste of time and will not be back. Look at other reviews here. Many talk about poor service and focus only on taking your money. read more

AutoNation Buick GMC West - Do not visit AutoNation - Car Dealers Near Me - Golden, Colorado

This was a terrible experience. Unfriendly check in for an appointment. Did not honor coupon or prices quoted. Made me wait 40 minutes without telling me my car was ready. I just happened to notice it was in the parking lot. They may have let me sit there all day. Was hoping for a good local dealer but never going back. read more

The stole $400 from me. Said they did a regen and the filter was sooty. I looked at the filter immediately after. Bugs and leaves told me they didn't replace the filter. Beware of this company! read more

Do not buy or do any services on your cars here. They are lazy and only want your money. Got my second routine service and oil change and my oil change light was still on when I got my car back. When I called them about it they told me that their was nothing they could do and I needed to go to a Toyota dealer instead. Completely incompetent and unable to fix simple issues if it seems like too much of a hassle for them to figure out. read more

AutoNation Buick GMC West - Maintenance required soon light after getting my oil change - Car Dealers Near Me - Golden, Colorado

I recommend that you avoid doing business with Auto Nation GMC West. I have purchased two vehicles from Auto Nation GMC West and I have had about 90% of my vehicle service completed with them going back to 2019. Unfortunately, I recently needed service for a part that typically lasts the life of a vehicle. Their repair failed and stranded my family out of state. I was mostly surprised by GMC West management team, General Manager and Service Manager, not displaying any concern or competent customer service. They were certainly not interested in maintaining my future business. I recommend that you do not give them yours, you will likely eventually be disappointed. If you are reading this review, you are probably looking for service or a car purchase. I recommend you continue looking. Don't do it here. I don't normally write bad reviews I would rather speak to the folks involved personally, which I did. I received no display of interest, concern, help, or satisfaction. And am moving on.... read more

This is a review I never wanted to write but something I wish I had known prior to purchasing a vehicle from this dealership. In my opinion, this dealership did not live up to its mission statement. For a year and a half, I have done everything possible to allow Autonation to earn a good review, instead we are headed toward litigation. We purchased a low mileage used vehicle from Autonation Buick GMC West in March 2023. The vehicle had not been at the dealership long and had not yet had its presale inspection/service completed. We informed the sales manager that we would only purchase the vehicle at that time if the 5 day / 250 mile buy back guarantee would start once the presale service had been completed and we had taken possession of the vehicle. After the service was complete and we had the opportunity to drive the vehicle for a couple of days, we discovered that there was an issue with the steering wheel occasionally getting stuck when cornering at highway speeds. We attempted to return the vehicle but were told that the buyback would not be honored because the sales manager that sold us the vehicle was not authorized to make those concessions. However, after speaking to the lead sales manager about the steering malfunction, he assured us that AutoNation would fix the steering issue or purchase the vehicle back and provided a written statement detailing this. To their credit, Autonation did attempt to diagnose the problem and had a local Genesis tech evaluate the vehicle as well. However, both were unable to figure out the problem at that time. As a result, I was stuck with the seven-month long burden of working directly with Genesis to get the vehicle correctly diagnosed and repaired. In all, the vehicle was in the shop five times and it took a total of six and a half weeks of in shop diagnostics and service to fix the vehicle. In the end, the vehicle needed the entire steering system replaced. As of this review, Autonation has not paid for or fixed any of the issues with the vehicle, nor have they offered to purchase the vehicle back. It was a very frustrating time during those seven months as I did not even feel comfortable driving my children in the vehicle. The substantial amount of time spent trying to get the vehicle diagnosed and repaired was financially and psychologically taxing. We have all experienced frustrations with companies before, but my experience with this dealership was negative on a whole new level. read more

This Dealer ship is completely unprofessional, disorganized, and commit tax fraud. I have emailed Arie Friel and Jeremy Kramer repeatedly and they will not respond the me regarding the overpayment in sales tax that the county said they refunded to the dealership directly. This is my money. I paid it to Auto Nation. Stay away from this shady unprofessional dealer. read more

Service department is absolutely atrocious. I dropped my truck off and they had it for a week. Heard absolutely nothing unless I called them im which case they just kept telling me that they are still diagnosing it. How's it take a week to diagnose an issue? They offer no type of loaner vehicle or anything like that and charged me $200 For the painful experience. Do yourself a favor and use one of the other GMC dealerships around town. This one is a joke. read more

Absolutely the worst service. I purchased an $80,000 Yukon one year ago, and paid extra for extended warranty. Recently it keeps giving me the "service safety restraint system" message. Service tech tells me that it is a wiring issue and that it does not always read when someone is in the seat so that the airbags will not work properly. However, they will not cover the repair because the code says "service". He admitted that this is a broken system, but can't do anything about it because it is a "service code". Seems like they should probably stand behind the safety of their vehicles. read more

Bought a 2022 Acadia in May, built it, ordered it, waited for it to come. Had the car 8 weeks when the engine light came on, power slowed down to 30mph. It is not safe to drive on the highway, or any where really, we called the dealer, and was told they had a three week wait to look at it and no loaners. Then I was told to call around to other GMC dealers and see if they could help me. I asked to speak to the manager, was promised a call back. Never happened. The sales person that sold us the car said she would also call us back. Did not happen. Lessson learned not to ever purchase a vehicle from this dealer again. We now own a new $60,000. vehicle that we can not drive and are on our own to fix. read more

Dont waste your time here. Bought 2 cars. Received ZERO paperwork. Got 2 keys and a car payment. Getting ahold of anyone for anything requires 20+ minutes on a 1800 number. Warranty work is shoddy. 3x my vehicle has been in for the same thing and not fixed. I get the run around for warranty work. The extended care plans are a joke dont buy them either they fight tooth and nail to not fix anything or fix the LEAST possible IF they do. Bought these in Feb. Sales lady Carly was nice. Took 2 months to get parts for a break job. They were asked to address door card fixes. 3x its been in and 3x door cards still not fixed to date. Everything aside from purchase has been a complete nightmare. I will NEVER purchase another vehicle from any autonation dealer again. And further I will NEVER recommend this or any sister dealership. Stay away. They are great selling you everything. They are an absolite horrible company to assist with warranty work. It can take months. I am STILL WAITING for my warranty paperwork. For ANY paperwork for that matter. WORST VEHICLE TRANSACTION IN MY LIFE. read more

Wow. Seems GMC dealerships can't get out of their own way. I think one reason people buy Tesla cars is so they don't have to deal with service team. Service slow. Using processes from 1980. Staff in happy and complaining in front of customers. Wow. Big disappointment. read more

My son purchased a vehicle from Auto Nation, since this was his first purchase of a car his father went with him. He made it very clear that he was looking for a three year payment schedule and wanted to put $6,000 down. After hours of going through the back and forth that happens when purchasing a vehicle, it was time to sign the final paperwork. This is when it was brought up about purchasing a warranty, it was explained that this would add only $10/month to the payment. It was never made clear what exactly this would cover, although there was a glossy brochure to look at with no details provided. He figured at $10/month, it was worth it. The paperwork of course is abundant and there were actually two papers that were turned over and the finance manager said those were "just duplicates." My son signed the paperwork electronically. Upon going to his credit union he discovered that the loan was now a 5 year loan because the $6,000 he directed for a down payment was not used for that but was misappropriated for purchasing a warranty. Completely and totally misrepresented and put into a warranty that he was told, and his father was told would be $10/month. Why would anyone purchase a $6,000 warranty for a car that cost $21,000 ? When he went back to the dealership he talked again with the finance manager and asked him how this could have happened? His loan that was going to be $15,000 was now $27,000 because the down payment wasn't made, instead a warranty was added to the price of the car Also, very unusual that the warranty happens to cost the exact amount as what his down payment was. The finance manager got defensive and said "well you didn't ask to see that paperwork" most likely those were the two papers he turned over that were "duplicates." Very long story short, it took 12 weeks to have the money returned, upon visiting the dealership to find out how the return processing was coming along it was found out that this finance manager no longer worked there. It was a very unfortunate interaction with this dealership, which left a very bad taste. Please be sure to get a hard copy of what you sign electronically, have them explain EXACTLY what you're getting if you do purchase a warranty, if they keep you there for hours and you're getting tired, take a break! My husband went along with my son because he's purchased many cars before, he thought he was covering all the bases on what to ask and what my son was signing. They were not upfront at all with this, perhaps that is why this employee is gone. Unfortunately, we will never be doing business with them again. read more

If I could give zero stars i would. Just want to thank the whole team at Autonation Buick GMC West for selling me a car on the 28th of December that needs 3,000 dollars of repairs on the 21st of February. Buy a warranty. I highly recommend you do if you plan to shop at Autonation. read more

I am disappointed with my experience at Autonation Buick GMC West particularly with the finance manager. He tried to upsell additional protection and I told him I wasn't interested in anything but the gap insurance. I walked away with gap insurance plus three others that I wasn't interested in. He stated that I had sixty days to cancel, however, it only applies to the gap insurance- the other plans cannot be canceled. Completely misleading. I recommend working with a dealer that will respect your requests which is NOT Autonation Buick GMC West. read more

If you're in the dealership run run don't buy a car here ! Update February 1 my transmission is now slipping this car we just bought we have to take it back to the dealership for the fifth time for repairs it's only been one month since our last repairs Don't buy a car here if you go to consumer affairs rate a one as company as a whole . response back from the GMC dealership at the bottom half of this post is an automatic reply . It's not a real person. problems we've had and find a car there . water pump leak transmission leak computer problems Broken strut More Transmission probably $900 broken heated seat warmer It's in the passenger side mirror are broken And more ( nothing says horrible experience like sitting on a snowy icy dark road waiting for your car to turn back on with oncoming traffic) So now we have to go back in. The last time we took our car in the service g read more

AutoNation Buick GMC West - Was happy the day we bought are car. Now full of stress and payed over $1000 in repairs. - Car Dealers Near Me - Golden, Colorado

We bought a 2016 Toyota Tundra SR5 from AutoNation in Golden. Our salesperson (Travis) was fantastic. I fully admit that I'm not always the easiest person to work with and I put Travis through it a little bit. He handled it well and bent over backwards to help us get what we needed. While I generally have a kneejerk reaction to sales, I'd happily buy again from Travis. AutoNation itself was pretty decent. Nice facility, large selection, with the ability to pull quickly from 16 (17?) other dealerships, they can probably get what it is you're looking for. My only negative feedback has to do with the app and AutoNation practices. I reserved the vehicle online and had an appointment to meet with sales, yet when I got there it was in the process of being sold out from under us. This is no reflection on Travis (he was relatively new and a more senior salesperson was literally stealing his sale - though Travis didn't let let on, we could plainly see this is what was happening). I almost walked out right then and only did not because Travis had worked so hard for us. Luckily, the would-be buyer walked away and Travis saves the day by selling it to us (who should have been in line to buy it in the first place). I would have deducted some stars from this review because of that other salesperson, but Travis was awesome enough to win it back. And we LOVE our new truck! Robert & Amber read more

AutoNation Buick GMC West - 2016 Toyota Tundra SR5 - Car Dealers Near Me - Golden, Colorado

The service department is totally incompetent when it comes to customer service. I scheduled an oil change, fuel filter change and brake work more than to weeks ago. I took my 2500 HD Denali truck in and dropped it off at 7:00 am. I tried to call at 6:00 only to find they were closed. I called at 9:00 am Saturday to find out that they had the oil changed but not the fuel filter or the brakes. They told me the rear brakes did not need to be replaced at this time and the fuel filter still had 3%. My response was to get the brakes done and the fuel filter. I drove over there at 1:00 to be told the brakes were still not done and the fuel filter still had 3%. By this time I was a little upset and told them i knew when I brought it in that there was only 3% left on the fuel filter but I didn't want to wait for another two weeks for a second appointment. They told me they would have it done by 5:00. I drove back at 4:30 only to be told it wouldn't be ready till after 5:15. It was not ready till 7:30. I lost a whole days work Saturday because they didn't call Friday to say it would be delayed. I am a business owner and figure I missed out on about $800 in company income. I was charged over $900 for an oil change, fuel filter and front breaks. I have dealt with Auto Nation for years and have never experience this level of customer service incompetence. read more

I've been here a couple of times. The first time I wanted to get my tires checked because they kept getting flat after putting air in it. It took them HOURS just to do that on a weekend. Then they said they have less technicians on the weekend. What?! It's the weekend, when other weekday 9-5 people have time to get this shit done! Have more than just one technician!! Ugh Second time I go for an oil change. First of all it takes them 2 hrs (other places around were 45min tops). I'm thinking no more than $60 for a full synthetic. But of course they come back with more problems that "need" to be fixed. Adding onto the bill...and then adding on their labor and parts fees!!! It ended up being $140!!! For one oil change and one filter change. That's outrageous!! I'm never coming back. Twisted Wrench down the road is quicker, reliable and more affordable! read more

This place was like pulling teeth, I had a decent experience with Kevin but was passed off on to Tim. Tim was interesting, he took photos on his phone of print outs that he highlighted and he would then text them to my cell. After repeated attempts at laying out the truck that I wanted, he would then send me spread sheets (via text again) of trucks that did not meet my requirements. After nearly 12 rounds of texts he began sending emails, again the emails were scattered and broken with bad grammar, simply put they were hard to read and difficult to understand. I finally asked one last time, after an additional 10 rounds of emails, for my criteria in basic bullet points. He replied that they didn't have the truck, but that they did when I was in on Saturday and that I "missed my chance". I laughed, thought there is no F-in way this should be this difficult to give a company $40K and decided to go with Chevy. I wouldve liked to buy a GMC, unfortunately this particular company does not seem to provide their employees with the necessary tools to help find what you are looking for (unless its on their lot and in plain sight). This was hands down one of the more aggravating experiences I have had in quite some time, it honestly should not have been this difficult. For crying out loud, I used bullet points and Tim still couldnt connect the dots on it. read more

Do not take your car to be serviced here! They aligned my car 3 weeks after a different shop had aligned it when we brought it in for an oil change. When we called them out on it they ignored our attempts to connect but finally gave me a very technical answer which turned out to be untrue about alignment in general which I later verified. $120 wasted and they stopped returning our calls. They've also said things were checked and fixed which weren't in the past. It's a list too long to mention. We only went for oil changes because I was under warranty. I'd rather pay and not deal with them. read more

To say we are frustrated with this auto nation is an understatement. We bought a vehicle in February 22. The temp tags expired in April and I called to get a new set since I still hadn't received my registration post card from the DMV. I was told this is normal right now and the DMV is just a bit behind. Fast forward to June 22 and my 2nd set of temp tags are set to expire again. I called the DMV and they said they had sent back paperwork to the dealership that had been filled out incorrectly (by the title guy) back in MARCH! I called the dealership and they said they didn't know what I was talking about and had nothing from the DMV. They said they would look into it and get out figured out. It is now July 22 and my one month grace period on my temp tags are up and the dealership says they can not give out more than 2 sets of temp tags. So even though this was not my fault by any means, I now need to get paperwork together and spend my free time sitting at the DMV to get new temp tags. I also called the DMV again today and the dealership has yet to send over correct paperwork. It has been 6 months since purchasing the car and I am just trying to be a responsible citizen and register my vehicle. Highly recommend not shopping for a vehicle here unless you like spending your free time calling and going to the DMV and calling auto nation to find someone to do their job. read more

I just recently purchased a 2020 GMC Sierra 1500 AT4 at this dealership. This will make it my 4th car purchase from a dealership where Laura Casselli is the General Manager. Laura became the GM here just 4 months ago. My sales contact, Christine Gee, was by far one of the most personable, authentic humans I've ever had the pleasure of buying a car from. Laura, Christine and the rest of the team here went above and beyond to help me get into this truck. They have incredible follow up protocols and I even just received a phone call from the Service Department welcoming me , and letting me know that they pre scheduled my 1st service appointment in 6months (How's that for service!!!???) Highly recommend this team if you're looking to get into a GMC or BUICK read more

If you need help looking for a vehicle from an honest friendly always focused on the customer guy..... Kenneth Reed at Auto Nation is your guy. He found me a better ride then what I initially wanted saving me money. Ask for Kenneth Reed! read more

Auto Nation West Buick GMC in Golden Co is AMAZING!!! The customer service is the friendliest and will do anything that they can to make sure you are completely satisfied with your purchase. We have bought other vehicles there in the past so when my son needed a car and we wanted to buy another vehicle, that is the first place we went. My son purchased a used car and is really happy with his certified preowned car. I also purchased a 2017 Honda CRV. Worst mistake of my car buying experience. Don't ever buy this car. Check car reports on this vehicle. I went back to the dealership and explained everything. Carly was our salesperson and Joe the Used car supervisor are super. They bent over backwards to get me the most for the Honda and an amazing deal in a brand new car for only a few thousand dollars. Joe the used car manager is the best and will continue to only buy any cars in the future from this dealership. Thank you so much Joe and carly. Go see them for your next vehicle. read more

Purchased a vehicle with a severely cracked windshield. Was told service would contact me to schedule it to be replaced. Took 4 days to get a call from them. They ended up telling safelit the wrong windshield. Safelit only had the OEM version of the correct part. I left work early to get this done and now Auto nation wouldn't approve the increase in cost. So now I've wasted two hours of my time plus have to wait another week and a half with a giant crack across my windshield. To top it off even more there is a bolt broken off in the license plate holder hole so I have to spend money getting that drilled out just to put a plate on the car. read more

i purchased a saab 9-7 certified pre owned car from them on January 7, 2019. Here it is almost 3 weeks later, 1-25-2019 and i do not have one stitch of paperwork to prove i purchased or own this car. they took my toyota rav4 in trade, and took my title to my car, and do not give me the title to this car. is this theft or what? i cannot register the car, sell it, and am afraid to drive it. what would i tell the police if they pulled me over? i call the dealership about 2-3 times a week, and they just keep promising me that they are sending it. wish i never heard of these people. thieves! read more

I bought my used car from AutoNation back in November 2019. Then in the first week of June I noticed a sever noise coming from my transmission. No problem I thought as I have an extended warranty that will cover this. Well, I had to wait 2 weeks to get it in the shop. Then 3 weeks of constant calls, arguing, pleading, begging, etc just to get the warranty people to AGREE to fixing my car. Guess what, it has been over 2 months and I still don't have my car! The service dept. gave me a detailed invoice of what was wrong,along with the cost. I took the invoice to another transmission shop and they laughed at the prices that were quoted. WAAAY to high. No wonder the warranty company balked. If you buy from AutoNation, Don't get the extended warranty as it is nearly useless. And Don't take your vehicle to them to repair it! Buyer beware! read more

Chauvinistic, Insolent, Unprofessional. I had never deal with any of the Auto Nation dealerships prior to two weeks ago. I was sent to this company via a corporate "T___ Car" Referral as I was looking for specific vehicles. Based on the actions one of their Auto Nation Direct Personal Auto Consultant (PAC) and one of the sales persons at this place - I never will again. I scheduled an appointment to see the vehicle, took time off work, drove over an hour to get to dealership and was told that the vehicle was sold the night before. So much for having a "personal auto consultant" who had all my contact information and a sales person working for you. When I questioned the PAC, I was told he was doing too many other deals and did not communicate. Are you kidding me??? No offer to make it right (i.e. reimburse my gas or my time) or even show me another vehicle. read more

If I could give this location zero stars, I absolutely would.  Their customer service is absolutely reprehensible after they have your money, and they cannot be trusted to take care of your car.  They took three days to service the car's suspension and replace some window molding that had popped off just days after purchasing.  While they had the car, they MASSIVELY SCRAPED AND DAMAGED the door underneath the window that needed work. All they said was that no one could prove they did it  and they weren't going to fix it.  That damage was definitely not there when the car was left with them.  To top it off, we were promised a check as reimbursement for information that was grossly misrepresented during the purchasing process.  Almost two weeks later, and Josh, the individual who made this promise, has completely disappeared.  He hasn't issued the check nor will he return any phone calls.  If you want to be ignored, lied to, and have your car damaged, this is definitely the place to go! Update: Dennis (GM) called and we talked about the issue under the window. He's willing to help and fix it. Thank you so much Dennis. As far as Josh he's still unwilling to keep his word and is unwilling to help read more

I bought an brand new truck here on the 31st Dec 2018. Sales guy Andrew was great to work with - what I did not realize is that Josh the finance guy is a fraud. I had pre-approved financing from the Credit Union of Denver. They took my financing and my sales contract says CU Denver. Fine right - well apparently not. 2 weeks later I get a letter from SunTrust bank in Baltimore that I apparently owe them for my car loan. They switched my finance on my illegally, illegaly applied for finance in my name with another bank and they think it is all fine. read more

AutoNation Buick GMC West - Car Dealers Near Me - Golden, Colorado

Left the dealership feeling very unappreciated. We bought a car and paid in full and were told that everywhere else "cash is King", but they make their money from financing the cars. No one thanked us for choosing their store to buy the car or even acknowledged that we had many choices in the Denver Metro area and choose them! There was a minor problem and had to go back the next day to pick up the car. We were promised by the salesman that they would wash the car because it had been on the lot and had lots of water stains, it wasn't washed so we left for about an hour and went back to find it even dirtier than it was. Dirt on the floor mat and dirty water stains! WTF. read more

I don't know where to start. The sales personnel were polite and helpful. I am honestly appreciative of Tyler for how he acted throughout the sale. I even like the truck I "purchased" from them. The problem is this: I gave them all the information they asked for and it was 100% accurate. We based a deal off of that framework and signed all the paperwork. A week later I receive a call saying I needed to find a co-signer or put an extra 5K down because they are having difficulty securing the financing. In my opinion they were simply not capable of holding up their end of the deal. Weather their practices are sloppy or predatory I don't know, but this is completely unacceptable and the only person harmed in the process is me, the buyer. They have already sold my trade (at a nice profit by the way)so cancelling the deal and not jumping through these hoops just leaves me owing money that I was upside down on the trade and without a vehicle and that is not an option. I would not have made the deal or given up the trade at that deal in a million years. Their customers would be better served if they would make agreements and promises based around what was real and not just around one sided benefits. You would be better making a deal that you are sure the the dealer can honor or at least will express what is uncertain. Buick GMC west did not do this for me. I would suggest looking elsewhere. read more

If I could put zero stars I would. Not only did they sell me a vehicle that had multiple faults and problems the paper work was in complete and the dmv could not accept it. Trying to rectify the issue at the dealer they didn't have anyone who could fix it at the time. No mention of making it right, or an apology. Shit Customer service. read more