My experience working with Planet Honda was spectacular. I was searching diligently for many automobile options online. I saw the listing for a vehicle that matched my stringent criteria and made an inquiry. It was at Planet Honda. The whole experience was first rate. The usual auto responses arrived in my inbox and then I was contacted by a real person. Oty was beyond helpful throughout the whole process. She sent me a video tour of the car. I immediately scheduled a test drive for the next day. Upon arrival at the dealership, I was greeted with a smile. All of my questions were answered. I was allowed to take photos of the vehicle and test drove it. Upon my decision to purchase it, with details of my bank auto loan in hand, the steps to come were easy and forthcoming. Oty is an excellent and kindly Sales Consultant. I got cookies and bottled H2o while I waited for the paperwork and final detailing. The whole process took a total of about three hours. I drove off the lot with an extended 48 month premium warranty to boot, and it all fell within my budget. There was no pressure at any time. Mr. Dobrosi, the Business Director, was kind and knowledgeable. He was efficient and even commented on my wicked cool style. Service with a personal touch. The dealership was clean and the staff were all friendly. I highly recommend Planet Honda in Golden, Colorado for all your car needs. Try them out. You'll be glad you did. read more

Planet Honda - Car Dealers Near Me - Golden, Colorado

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They're one to stay away from, especially if you're a woman. They have a lot of "recommendations" and their prices have increased far too much over the yrs. After many yrs taking our car there, with impeccable service records, they offered a fraction of the value of the car and refused to budge (even after being serviced). We took it to where we purchased the vehicle (much further away) and they bought it for 4x what Planet Honda offered. Photo below shows how they returned our vehicle knowing it was our last visit before selling. They only care about $$, not their customers or doing good, honest business. Won't return. read more

Planet Honda - How they left our air filter on our last visit. Dirty, on the seat. This is after they drove it up to me picking up my car. - Car Dealers Near Me - Golden, Colorado

We live in Douglas County and had free oil changes for life on our Honda Accord at Planet Honda. While waiting for an oil change, the environment is nice. Snacks and drinks for guests. We wandered up to the showroom. Three hours later, we walked out with papers to the new electric Honda Prologue. Great car! Our sales person Chad promised things that never happened or that our car didn't come with: 1) Free driver interior door replacement because ours came with a 2" ink mark they couldn't get out 2) Free adapter to use at Tesla chargers 3) Retractible cargo cover 4) All-weather cargo trunk liner Regarding #1 the pen mark - we bought the brand new car sight unseen. Planet Honda didn't have the interior we wanted but could get it from another dealership. When it came in, it had the 2" ink mark. He promised to make it right. The car is a lease so having an ink mark matters!! We drove out there twice for the Detailers to work on it to no avail. Chad promised to order and replace the door interior. We called and emailed numerous times to follow up on the replacement part and he would always promise to find out the status but never called or emailed us back. Turns out it was NEVER ORDERED!!! We spoke with the service dept regarding the status to learn there is no interior door part on order in their system. So Chad lied to us for 6 months! If you go to Planet Honda, maybe find a sales person who cares more about your satisfaction rather than making a sale. At this point, after having bought 4 cars from Planet Honda, we will not be making the long drive out there to give them our business. If these items get resolved, I will let you know by updating this review. read more

Planet Honda - The ink pen mark they promised to remove or replace - Car Dealers Near Me - Golden, Colorado

UNPROFESSIONAL is just the beginning! After not returning my phone calls, SO-CALLED Manager jim kurtz, finally texts me that a vehicle being offered "for sale" online was not available because it was being sold to somebody "local". I come to find out the "buyer(s)" only had an appointment and had not even driven the vehicle. I know I filed the necessary paperwork to purchase the vehicle BEFORE these "appointments" were made because WHY else would salesperson Oty send me a video of the availability of the vehicle?! Don't be fooled by the good reviews! These liars will go to any length to scam you out of a deal if you're not "local". Word of advice, if @planethonda wants to sell "local" as jimmy put it, don't put cars for sale online! Stick to CRAIGSLIST or the Golden Transcript where you BELONG! read more

My service technician Noah was absolutely fantastic! I felt comfortable and relaxed and was very happy with the service overall. Great job planet Honda!!!! read more

I would like to take this opportunity to express my thanks and appreciation, and to recognize your employee Josh Costa of Planet Honda in Golden Colorado. This was my very first time to this dealership and I was blown away with Josh's true dedication, respect and outstanding customer service. He was impressive and showed exceptional critical thinking skills and a true dedication to this company. In the short time that I spoke with him I could already tell that he works cohesively and functions effectively to successfully reach his goals. He took his time and explained everything that was going to be done with my car, and gave me an approximate time when it would be done. He went out of his way to show me where the lounge was, the restrooms were, and where I could get some coffee and snacks. Meeting with Josh was a total breath of fresh air. His 'second to none' attitude, knowledge, and professionalism is contagious, and in my humble opinion he is a true asset to Planet Honda! Jim Merrill MSgt, USAF, Retired read more

Their online system is useless. I booked a time for a diagnostics and indicated I would wait. When I got there, they told me it would take 24 to 48 hours. Then they said they're sorry but they have 10 cars in front of me and I should've called first. Don't have a reservation system if you're not going to use it. read more

Do not take your car to this dealer for maintenance. Took it in for a routine oil change and brake fluid refresh. Walked out with several more items they recommended. One was clean the fuel injectors, which I agreed to. After the maintenance, the vehicle would stall every time I was descending a steep hill. Took it back. They then told me the fuel injectors need to be replaced. $2000 more dollars on top of the crazy charges for the first maintenance. Of course it was not their fault. They had the supervisor look at it. Great analysis. Don't buy a car there or for sure don't do any maintenance there. read more

Just fine . . nothing terrible, but nothing extraordinary. If I could give a 3.5 I would - but not sure as low as 3 so . . you got a bonus half star. Went in for service (first time) - went in because of the high ratings and distance to get (relatively close) and although everyone was nice, it was more expensive than it would have been at other dealerships (I asked about coupons for service - they only had a couple online, and later compared to other dealerships I've had service at). Service was done quick, and the advisor was nice enough. They also did attempt to upsell me on service, that I later checked with another dealership, that I did not need (had this service done already less than a year ago). Would have also been nice to have a quick wash for spending over $150 - just a nice touch. Unless I get a coupon for some screaming deal, I don't think I'll be back. read more

I wanted to make an appointment. As always I was put on permanent hold. They had an voice mail requesting to go to the sight and book an appointment that way. When I wouldnt do that they had a live person pretend to be a machine and ask for my phone number to call me back to make an appointment. Explain to me why they couldn't just make an appointment then. They then called me about 5 minutes later and proceed to tell me how I should act on the phone. Sooo rude. I used to go there all the time even though they cost more. Needless to say I will not ever go back there. read more

In the past Ive had great experiences with this dealership/service advisor Olena replacing my Amber LED daytime running lights under warranty and other here and there maintenance. This most recent experience was different. About 3 months ago, I had a crank no start issue with my 2017 Honda Accord. It kept turning off after driving it for two hours, and would eventually turn back on after multiple attempts to start the car 30 minutes later. I brought the car in on 3 separate occasions to this dealership and each time they were unable to recreate the issue unlike (AutoNation 104 Honda in Westminister, click on my profile to see my review of their services). Communication was limited with my advisor Merlye who advised me my car was ready for pickup 15 minutes before they closed that day. I had to pay around $25 round trip for an uber to take me from and to the dealership service center from my house. I paid $350.05 on 11/01/2024 for "Gas Injection Service or Fuel Injector Cleane 1-Part KF65" to which I thought would have solved the issue and drove the car for a few more days. The issue was not solved, and based on the limited communication with my previous advisor Merlye I requested a different service advisor with the over the phone agent. When I arrived at the service department I was told I would be paired with Merlye again to which I was confused as I had requested someone different. I was eventually paired with Brandon, and the communication was a little better, however the issue with my vehicle was never able to be recreated. I took possession of my vehicle a third time and on the same day I took possession of it, the issue occured again. I brought my vehicle into the service department and Brandon and his team "looked at it" again with a Master Tech to which I received a call yet again stating that they could not replicate this issue. Thankfully I have another vehicle and was able to still make it to and from work during this month of not having my second car. I spent close to $80 going to and from my house to the dealership with this issue. I filed a complaint with the dealership over the phone, and have yet to receive a call back with any kind of apology or refund for the time and money wasted. This dealership is also not even listed on BBB. Would never go here again for service of a honda, purchase another honda, or support any kind of business operation Mr. Jaime Payne the COO has now or in the future. I myself run a local business in Colorado and have had years of customer experience and this was one of the lowest if not worst things Ive ever had to deal with, from a vehicle of a brand such as Honda. I expect to purchase a vehicle and preform regularly scheduled maintenance on it and also weld the hood shut after the fact. American Honda has yet to resolve this issue as well as Im being told to file another complaint with this dealership. Because that went so well the first time, and there is no one exactly calling me back to make things right. read more

Nothing went well this time. I called to make an appointment to have my radiator hoses replaced and my external drive belt. I wanted to schedule the appointment 10 days out. Once I set the time the receptionist said that I would have to leave the car there for 1 to 2 days. I had previously taken the car in for an oil change on the previous Saturday. If I wanted the maintenance completed then, they said it might be 15 to 20 minutes longer. First of all why do they schedule you, and can't do the work. I have never waited in an operating room like this. Secondly can't Planet Honda figure a schedule out 10 days in advance. And, thirdly I would be without a car. Very disappointing !!!!! read more

Making a major purchase can be stressful, even more so in a pandemic. I found Planet after one of the other guys ( rhymes with chomp) majorly mislead me on a vehicle. I called one morning and Frank Buonacore answered the phone, I explained what the situation was, what I was looking for and after just a few moments of his checking he was able to tell me he could get what I wanted, but it would take a little bit of time. To make things a little easier on my he would take a deposit over the phone to hold the vehicle when it eventually came in ( 3 months later) . I decided to take a drive up to Golden from Aurora to talk things over later that afternoon. Met Frank and he gave me as much information as he could on a car that wasn't even manufactured yet. I have never bought a car site unseen. The deposit was made and I was assured that it wasn't a promise to buy, it was to hold the vehicle for me for first right of refusal when it arrived. I had one small issue that I needed to resolve. In 12 years the size of a CRV has changed and I needed to make sure it fit into my garage before I could seriously get excited at this thought of buying a new car. Frank was able to set up for me to come get an older model that was the same size and do a 24 hour test drive so I could get not only a feel for the upgrades but see if it fit into my garage. Being able to do this would lower my anxiety level considerably. This was probably the best day to have a test drive. Our Colorado weather can go from 60 degrees to a blizzard in a matter of hours as it did that day . I got to see how it would handle in pretty much all our weather conditions in 1 day and it fit in my garage. The wait was now officially on. Frank did his best to keep me in the loop on things, sent me some great information on the features of the car so I could become familiar with the massive upgrades I was getting. He humored me when I was send him notes like... Is it time yet? Then about a week ago, out of the blue he called me. It's here this week. What?!?!?!!? Yes, it was a month early. So everything went from zero to 100 mph. Frank was with me every step of the way meeting me with patience and humor which I completely appreciated. I made a few trips there because I wanted to deal in person as well as electronically. Every time I walked in I was welcome and not a bother no matter how odd my questions seemed to me. I was handed off them to Cameron to do the final paperwork. He was patience, explained things from top to bottom and didn't rush me with making decisions about the additions I wanted or didn't want. Working in customer service for many years I have come to expect maybe a bit more then most but also understand that things happen people have no control over, not matter how much they personally want to fix them they can't. There was never a moment when I got less than I expected from Planet, or Frank. I would highly recommend him to anyone.. and as a matter of fact I DID. When my vehicle was being delivered yesterday morning a friend I have in the area randomly showed up to look at a few things. Thank you Frank, Cameron and the rest of the team at Planet for making things easy and fun. read more

Planet Honda - Enjoying a cup of tea in a real cup while waiting for accessories to be installed - Car Dealers Near Me - Golden, Colorado

I have been servicing my '21 CR-V here for about a year. Yes, there have been a few hiccups. No one is perfect - it is how one recovers from shortfalls that reveals character. Noah Karsten has been great to work with. He is thorough, listens and respects what I want done or not, and hears what little things I think will result in our working together in the best way. He didn't sell me something I thought I needed, but did not. That is foundational to trust. He is very personable and professional. The work I approve is done on time and exactly to estimate. read more

Dealerships are nicknamed Stealerships because of places like Planet Honda and their rude and aggressive sales managers - particularly Zach Hoy. This is the place to go for hidden fees and aggressive sales tactics. My salesperson Ashley was wonderful and over a few visits and an appraisal ended up putting a deposit down. Once they got my money, Zach Hoy came over to try to take advantage of us by saying they "mandatorily install clear bras on all cars". It was literally dropped on us the moment they got my money. The clear bras they use look like they come from Advance Auto Parts and installed by high schoolers. I explained I don't like the look of the bras and wouldn't buy a car if they added it. They weren't willing to swap the bra for something else and said they "do this for everyone" and "it's our decision what we do with your car". Scumbag Zack cost his very talented and professional salesperson Ashley a deal over his ego and insistence to install an unwanted, low quality, and ugly aftermarket part. They wasted multiple hours over two visits. I will never buy a vehicle from this group and hope you don't either. read more

This was by far the best experience I've ever had with a dealership. The appointment scheduling was seamless. I brought my car in for an issue with the brake booster caused by another repair shop. The technician was extremely thorough, and the service representative communicated about every step along the process. While the cost appear to be higher than average, I felt comfortable with the quality of work they dead. I did not complete all the recommended repairs, but I am considering going back when the funds allow. They also provide you with a full inspection that includes videos, pictures and notes from the technician that is sent to your phone after the inspection is completed. The waiting room is fully stocked with coffee, tea and snacks. There is great internet connection in case you need to work remotely. I was very impressed by the professionalism and reliability pretty much every employee there. Thank you for making a stressful experience less stressful. read more

We had a great experience purchasing our car from Planet Honda! Jeff was super friendly and worked really hard to make sure we had everything we needed and wanted (including our mugs!). He really talked us through every part of the process, even teaching us all the tech doodads on our new car. Cam worked with us on the financial end, and very patiently answered a ton of emails with questions too. Dess helped us finish the paperwork when we picked up the car, and was also patient as we reviewed every aspect of the contracts. We had a really smooth transition from the trade in to the new car, and it was all due to the wonderful staff at the dealership. Highly highly recommend Planet Honda if you're looking for a new car. read more

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We had a great experience buying a 2024 CR-V from Chad Hicken and Dess Dobrosi at Planet Honda. They were both so knowledgeable, honest, patient and helpful. They gave us a great price and then helped us to find several additional discounts that we were not even aware of. We will definitely be back to purchase our next Honda! read more

Planet Honda - Love our new 2024 CR-V E-XL from Planet Honda! - Car Dealers Near Me - Golden, Colorado

Matt and Mitch were awesome. So were the two gentlemen who gave me a ride to and from the nearby mall during my wait. I came in for an airbag recall, quick inspection and to check a tire. Everything was complimentary, the staff was so attentive and professional. One of the best car shop experiences I've ever had. I think the best way to go is to a dealer for your needs. This location especially was memorable. I was even waiting a bit long by myself for my car and they checked on me. Some places just ignore you. I have respect for this place and will only come here. Thank you! read more

Planet Honda - Car Dealers Near Me - Golden, Colorado

Planet Honda's response to my review was that my service advisor told me about the 3 diagnostic charges when I brought my car in. Uhh, yeah? That's part of the problem! When I called and described all 3 problems, I was quoted 1 $200 diagnostic. When I bring it in, it jumps to 3. I bring this up to the service advisor, who then gets the manager to drop it back down to a single diagnostic charge. In other words, these guys tried to triple my bill, and then acted like they were doing me a favor by honoring what I was quoted. What a joke of a business. read more

Brad in the service department is unbelievably outstanding in that he's so incredibly intelligent and professional that it just blows me away. I had a nightmare of an issue with the alignment of my civic. Multiple trips to the other alignment shop and discount tire to have my new tires rebalanced and rotated thinking that it was a tire issue when in fact it was the poor workmanship of the alignment shop. Brad and Josh which was the tech that worked on my car are so impressively talented that they diagnosed the issue right away and my car drives perfect!! I couldn't be more happy and satisfied with the incredible experience that I had with them and most of all with one trip and a couple of hours my car is perfect!! Thank you so much Brad and Josh and planet Honda for the ridiculously off the chart excellent service and experience!! Great job!!! Thank you thank you thank you!! read more

I bought a car from Planet Honda, and the entire experience was excellent from start to finish. The car-buying process normally fills me with a lot of anxiety, but I can genuinely say that this was stress-free. Ethan Knowles was both friendly and extremely helpful in explaining the features of a couple of different car models. There were *no* weird, high-pressure sales tactics that car dealers are notorious for. Ethan answered all of my questions, took me for a test drive, and sent me on my way with all the info I needed to make a final decision. I experienced this same kind of customer service when I actually bought the car. Right out of the gate, I was offered a deal that was exactly what I was looking for (and, in some ways, better than I thought I'd be able to argue for). Both Ethan and Nikolas in finance took the time to explain all available warranties, making sure I got something that would actually be useful to me since I live further away from this dealership. There was no exhausting negotiation - I signed a fair deal, had a lovely chat while they finished cleaning snow off my car, and drove away with a new CRV. I've never been in a situation where I'd recommend a car dealership to anyone. But here we are. If you need a new car, buy a Honda and get it here. You won't regret it. read more

Wanted a CRV, was told to wait, wait, then the shipment was cancelled. Told to wait longer, etc. Communication was not consistent, and seemed dishonest, stringing us along. Very disappointed, given the high ratings. I understand delivery is not within your control, but don't lie. read more

John O, the GM of Planet Honda, believes my original review is humorous. I, the customer, believe I wasn't treated well and properly taken care of; which is Not funny. I love how people never take accountability and just sweep things under the rug like nothing's wrong. I also have never received a complimentary car wash here. I am a dedicated Honda fan. I have 374,000 miles on my '05 3.0 v6 Accord. Is a magnificent engine.. I just wish management mirrored my engine. I would rate this dealership a pinto engine. Buyer beware. read more

Planet Honda - My last review which is relevant to this review. - Car Dealers Near Me - Golden, Colorado

Planet Automotive has always impressed our family from service to sales! The showroom has these large windows that allows so much natural light into the showroom when visiting and an amazing view of the foothills. With their no-hassle, non-negotiation sales approach, our last purchase was a breeze. If you are looking for a dealership that doesn't feel like pond scum - look no further and give them a try. You won't regret it! read more

Planet Honda - Best rainbows in the state! - Car Dealers Near Me - Golden, Colorado

Called ahead to test drive a car. Drove 45 minutes in traffic (while gas is over $5/gallon) to the dealership. Got there only to be told that they weren't allowing test drives on that particular car...even though it was five years old and had 25,000 miles on it, because I quote, "they didn't want to put more miles on it." It would have been really nice to know that before driving there. I get that the car market is skewed heavily in favor of dealers right now, but I have a hard time seeing how they could be any more blatant how little they care about my business than that. read more

I came in to look at an used F-150, and took it for a drive which went well, except that even though it has documentation saying it was checked over thoroughly, was in desperate need for an alignment, and had not yet been given a detail. I told the salesperson about the alignment and detail and said they would take care of it prior to purchase. I had a unique tax situation, which i returned the next day to resolve. The second visit the next day, salesperson informed me with the dealers's title office about the situation, which resulted in a positive solution. After this, she asked me if I was "ready to buy", which I responded that yes I'd like to buy; but I'd like the alignment and detail completed prior to purchase. I was given a positive response, and knowing she had my information, I left awaiting confirmation that the vehicle was going to be ready to go once those services were completed. I then received a call today saying that the vehicle had sold to someone else, even though I had been ready to buy, navigated the title process, and was under the impression that the vehicle was not yet ready due to it's condition. I was told at this third visit today that at the time of the second visit, I simply had to sign the quote to lock-in the vehicle and could pick up once fixed, which the salesperson did not ask me to do, but I would have been happy to. Turns out that Planet Honda and Planet Hyundai are separate businesses that share inventory, yet have separate sales departments. Had the Planet Honda employee told me that this was a "Planet Hyundai" vehicle, I'd have no problem purchasing the vehicle at Planet Hyundai. But due to the disconnection, the information from Planet Honda was not related to Planet Hyundai. Apparently there is also a free 24-hour test drive, which I would have happily taken but was not offered. Be very careful shopping at either dealer, as they are only related when it benefits their independent sales departments. (Below are my pictures from the test drive of the truck I was ready to buy.) read more

Planet Honda - Car Dealers Near Me - Golden, Colorado

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I will never buy another car from Planet Honda again. The service is awful. I have a six month old CRV and it's been in twice for service already. The worst thing is that if you make an appointment they may not even get to your vehicle that day. My advice is to find a different dealership. read more

Bought a new vehicle from this dealership, experience was standard and purchased a luxcare coverage package that covers the intelligent windshield. Been attempting to get the windshield replaced for about a week and half. Service managers kept giving me hollow promises of when work would be done they ordered the incorrect part and didn't bother to verify. On top of that sometimes it's taken them nearly half the day to call me back with any update. Go ahead and buy a new car here. Just service it else where trust me. There seems to be major systematic issues with this dealership and they basically blow you off if you're not satisfied with your experience. Ohhh and not to mention but the vehicle in question is a Honda Civic should be straight forward job for Honda. read more

When visiting my sister, and I had an issue with my tire right in front of the Planet Honda. I pulled into service to see if they would be willing to help even through I wasn't driving a Honda. I was greeted immediately and I explained what had happened with my tire. I asked them if it was possible for them to get tires for my vehicle? Although I was thinking I should just run a donut spare to a tire shop so i could be on my way rather than waiting a couple days for a Honda store to get tires for my vehicle. I was surprised when I found out they could get them and get them quickly. I agreed and ran down the street to get something to eat while they took care of everything. It's great when a bad situation turns out to be way easier than you were expecting. If I lived in the area, this is where I would service my vehicle. read more

Nicolas was very friendly and informative. The deal went very smoothly. He is a straight shooter and I got a decent price. Best experience we ever had for purchasing a new vehicle. read more

I use this dealership for matinee services on my Honda. I have specifically worked with Orlena twice and she is wonderful! They are responsive and transparent, though the services can sometimes take longer than they anticipate. I always have the option to approve or deny services on my vehicle. read more

Very painless experience. Came up from Colorado Springs to check out a Honda Pilot Elite in a specific color and everything was ready for us when we got there. Friendly and understanding staff. Would definitely recommend for future purchases. read more

Oty was great! Pretty seamless and quick car buying experience. She confirmed the cars were still available and ready to go before I got to the location. She was transparent and honest. Thanks! read more

I'm on my third car from Planet Honda! I have had excellent service with them each time I've made a purchase. This recent time I had Ashley as my sales person and she was awesome. Super laid back and easy to communicate with. She was patient with my many questions I had about the process of exchanging my lease! I also want to shout out John Distel of financing. I've worked with him the last time I leased and he truly makes signing the paperwork more enjoyable. He makes sure you understand what you're signing, and is super helpful with explaining anything I was confused on. John is just an all around funny, knowledgeable employee, and a pleasure to do business with! He deserves a shout out for sure. read more

Planet Honda - Car Dealers Near Me - Golden, Colorado

Had my 2009 Honda in to Plantet Honda for a check engine light in January 2024. When they checked out the car, they also found that the left rear driveshaft boot was leaking. They replaced the driveshaft. They also replaced my brakes - whole thing was around $2,300.00 dollars. After driving around 2000 miles, on April 28th, 2024, I was driving on I-25 south just on the southside of Castle Rock when there was a horrendously loud bang. I thought my tire blew only it was louder. I was able thankfully to pull off the highway and found my tires were fine. Not knowing what happened, I got off the exit at Plum Creek and the car drove ok until I got up to around 40 mph. There was a great clunking. My brother drove down and found the left rear driveshaft was totally loose. I parked it in the Midas parking lot and called Planet Honday Monday morning. They are very hard to get in touch with. I finally connected with Connor, the Service Manager. He wasn't very interested but said if I towed it in, they would look at it. He said even if it was their fault, they don't cover tows - I even went down to the dealership Monday morning because he hadn't called me back. I also made a call to the General Manager of Planet Honda and he never returned my call either. I finally found someone and had it towed. When it got there, Noah, the service advisor, called to see why it was there. Connor obviously just blew me off. I explained the problem, and he said they would check it out. They found that not only the left rear driveshaft had broken but the right rear driveshaft (axle) was broken, Both rear stabilizer bar links were broken. Not their fault. Even though they had just replaced the left rear driveshaft and should have inspected the right one and all the other rear end parts - This was a catastrophic event and has ruined my car. They said even though it wasn't their fault, the left rear driveshaft would be covered under warranty - This is a very expensive repair and it wasn't my fault. I only drive highways and neighborhood roads. NO offroading. I feel very lucky this didn't cause an awful accident. I'm pretty sure that the left rear driveshaft breaking caused the whole back end to break. How could after only 2000 miles, the left rear driveshaft break off??? Going 65 mph on the highway at the time caused the whole rear end to break. I wouldn't recommend the Planet Honda service department ever. I can't afford to make this repair so I've lost my car. I don't know anyone who would buy it now. I still owe 4800 on it. I'm so screwed. read more

Brought my vehicle is for SRS Airbag light and advised to be notified if not under warranty. The found the Buckle failed (warranty), I waited for the parts to arrive for a few weeks. It arrived and was installed but then was told there was another problem with the seatbelt tensioner (warranty) and was told that part was on backorder and had no ETA but was surely going to be produced. I was instructed to open a case with Honda to get the ball rolling, I did. Fast forward two months, I was called and notified that the USED part they put in my car didn't fix the SRS light and that I needed a body harness in the amount of $1800. I explained they they must have called the wrong person. The service advisor (Brian) tells me the buckle wasn't the problem but they're charging Honda anyway and there was a code for the seatbelt tensioner (warranty) but that was on a galactic backorder with no ETA. So, they ordered a used SRS Airbag part from a junk yard and installed it, then determined that the part must have been good and it is no longer warranty and that the harness is the issue. I NEVER authorized a used part be installed in my vehicle. I had been currently awaiting the NEW part from Honda. This way I had to by a $500 harness and diagnostics. I picked up the vehicle today after having it there since June 17th. I wanted the language in the Repair Order (which is a legal document) noted that I never authorized a used part to be installed in my vehicle. Ever. Maybe the junk yard part damaged my harness. Why was it in the Junk yard? The advisor Brian was nice but was instructed by Orlena Lutz there is no budging and she would not add he language to the LEGAL DOCUMENT of their lack of authorization for installing a USED part in my vehicle. Now I don't even know which part is in my vehicle. Orlena was too much of a coward to talk with my when I picked up my vehicle, she made the service advisor Brian answer my questions even though it was ORLENA'S INSTRUCTIONS TO INSTALL THE USED PART. Way to leave your employees hanging while you hide. Despicable. read more

Fun?!? Since when is car buying fun? Car buying is intimidating, stressful, confusing. You feel pressured. Unsure. Unprepared. Possibly even unhappy ... I can honestly say, from the moment I arrived at Planet Honda, I didn't experience any of this things; or any other negatives for that matter of fact. I was able to walk around the lot without being accosted by pushy sales people. I was warmly welcomed by everyone around. The show room was gorgeous. I immediately wanted every beautiful vehicle. I was lucky to end up with Derek as my guide. I told him my budget, the things that were most important to me and my "wish list". Derek made an effort to get to know me, and together we decided on a car that best suits me and my lifestyle. We came in far below my budget. Financing was easy. The entire process - under two hours! I apologize in advance to all my friends and family. I will be calling and texting this week to tell you about my new ride, and more importantly- my great experience so that the people I care about can also go see Derek @ Planet Honda! read more

Worst customer service ! Their attitude is I don't care I don't make commission . Ashley undermined and backstabbed my daughter as we signed paperwork the day or so before and talked that morning confirming that we were getting cashier check and insurance . When my daughter arrived Ashley had someone with her and said I'm selling your car to someone. How evil! Beware! read more

A lot of miscommunication by the salesperson. Never said the vehicle had a cracked windshield before driving 1.5 hours to inspect and potentially purchase the car. Stated the rear side covers didn't require drilling, and they do. Provided the incorrect trunk mat. Requiring another 1.5 hour trip to get the correct trunk mat and return the side rear covers. Very poor customer service!! read more