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Golden, CO

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Planet Honda

3.1 (448 reviews)
Open • 8:30 am - 8:00 pm

Services - Planet Honda

Auto steering and suspension repair

Auto transmission repair

Planet Honda Photos

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Recommended Reviews - Planet Honda

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The ink pen mark they promised to remove or replace

We live in Douglas County and had free oil changes for life on our Honda Accord at Planet Honda. While waiting for an oil change, the environment is nice. Snacks and drinks for guests. We wandered up to the showroom. Three hours later, we walked out with papers to the new electric Honda Prologue. Great car! Our sales person Chad promised things that never happened or that our car didn't come with: 1) Free driver interior door replacement because ours came with a 2" ink mark they couldn't get out 2) Free adapter to use at Tesla chargers 3) Retractible cargo cover 4) All-weather cargo trunk liner Regarding #1 the pen mark - we bought the brand new car sight unseen. Planet Honda didn't have the interior we wanted but could get it from another dealership. When it came in, it had the 2" ink mark. He promised to make it right. The car is a lease so having an ink mark matters!! We drove out there twice for the Detailers to work on it to no avail. Chad promised to order and replace the door interior. We called and emailed numerous times to follow up on the replacement part and he would always promise to find out the status but never called or emailed us back. Turns out it was NEVER ORDERED!!! We spoke with the service dept regarding the status to learn there is no interior door part on order in their system. So Chad lied to us for 6 months! If you go to Planet Honda, maybe find a sales person who cares more about your satisfaction rather than making a sale. At this point, after having bought 4 cars from Planet Honda, we will not be making the long drive out there to give them our business. If these items get resolved, I will let you know by updating this review.

Enjoying a cup of tea in a real cup while waiting for accessories to be installed
Jese S.

Making a major purchase can be stressful, even more so in a pandemic. I found Planet after one of the other guys ( rhymes with chomp) majorly mislead me on a vehicle. I called one morning and Frank Buonacore answered the phone, I explained what the situation was, what I was looking for and after just a few moments of his checking he was able to tell me he could get what I wanted, but it would take a little bit of time. To make things a little easier on my he would take a deposit over the phone to hold the vehicle when it eventually came in ( 3 months later) . I decided to take a drive up to Golden from Aurora to talk things over later that afternoon. Met Frank and he gave me as much information as he could on a car that wasn't even manufactured yet. I have never bought a car site unseen. The deposit was made and I was assured that it wasn't a promise to buy, it was to hold the vehicle for me for first right of refusal when it arrived. I had one small issue that I needed to resolve. In 12 years the size of a CRV has changed and I needed to make sure it fit into my garage before I could seriously get excited at this thought of buying a new car. Frank was able to set up for me to come get an older model that was the same size and do a 24 hour test drive so I could get not only a feel for the upgrades but see if it fit into my garage. Being able to do this would lower my anxiety level considerably. This was probably the best day to have a test drive. Our Colorado weather can go from 60 degrees to a blizzard in a matter of hours as it did that day . I got to see how it would handle in pretty much all our weather conditions in 1 day and it fit in my garage. The wait was now officially on. Frank did his best to keep me in the loop on things, sent me some great information on the features of the car so I could become familiar with the massive upgrades I was getting. He humored me when I was send him notes like... Is it time yet? Then about a week ago, out of the blue he called me. It's here this week. What?!?!?!!? Yes, it was a month early. So everything went from zero to 100 mph. Frank was with me every step of the way meeting me with patience and humor which I completely appreciated. I made a few trips there because I wanted to deal in person as well as electronically. Every time I walked in I was welcome and not a bother no matter how odd my questions seemed to me. I was handed off them to Cameron to do the final paperwork. He was patience, explained things from top to bottom and didn't rush me with making decisions about the additions I wanted or didn't want. Working in customer service for many years I have come to expect maybe a bit more then most but also understand that things happen people have no control over, not matter how much they personally want to fix them they can't. There was never a moment when I got less than I expected from Planet, or Frank. I would highly recommend him to anyone.. and as a matter of fact I DID. When my vehicle was being delivered yesterday morning a friend I have in the area randomly showed up to look at a few things. Thank you Frank, Cameron and the rest of the team at Planet for making things easy and fun.

Kara H.

We had a great experience purchasing our car from Planet Honda! Jeff was super friendly and worked really hard to make sure we had everything we needed and wanted (including our mugs!). He really talked us through every part of the process, even teaching us all the tech doodads on our new car. Cam worked with us on the financial end, and very patiently answered a ton of emails with questions too. Dess helped us finish the paperwork when we picked up the car, and was also patient as we reviewed every aspect of the contracts. We had a really smooth transition from the trade in to the new car, and it was all due to the wonderful staff at the dealership. Highly highly recommend Planet Honda if you're looking for a new car.

Danni R.

Matt and Mitch were awesome. So were the two gentlemen who gave me a ride to and from the nearby mall during my wait. I came in for an airbag recall, quick inspection and to check a tire. Everything was complimentary, the staff was so attentive and professional. One of the best car shop experiences I've ever had. I think the best way to go is to a dealer for your needs. This location especially was memorable. I was even waiting a bit long by myself for my car and they checked on me. Some places just ignore you. I have respect for this place and will only come here. Thank you!

Love our new 2024 CR-V E-XL from Planet Honda!

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They took a crazy long time to fix my car and also charged me over a thousand more than the quote I got when I called.

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Review Highlights - Planet Honda

“I want to commend Ed Mueller for his excellent customer service, courtesy and attention to detail.”

Mentioned in 5 reviews

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Big O Tires

Big O Tires

(109 reviews)

I have a new mechanic. What a really pleasant experience I had with my local Big O in Golden, when…read moreI recently got a leak in one of my tires. I needed a quick fix, and Costco was not able to help me quickly, so I thought--patch a tire? Big O! When I called them, a pleasant man answered the phone and set me up with an appointment that afternoon to see what was going on with my tire. It was not able to be patched, so they explained it all to me, and showed me why, temporarily patched it for no cost, and helped me check the price of a replacement tire (my other tires are basically new, so luckily only had to replace the one). I wanted to compare with Costco, which they very willingly and helpfully did, right down to the terms of their tire warranty. I decided to go ahead and purchase the tire from Big O. While all this was going on, I was waiting in their store, and witnessed several interactions with customers in-person and on the phone. One elderly person was waiting for a ride home, and the mechanic took a break and drove him home himself. I witnessed other explanations to customers, like they had done with me; helpful phone calls; people picking up their cars after having work done on them. All their interactions impressed me. I didn't realize that Big O' does more than tires, but it became clear to me that they do. I asked about it, and they told me they do all the things--oil changes, brakes, regular car maintenance. At this point, they had, perhaps unknowingly, built a lot of trust in me, and believe me when I say that next time I need work done on my car, I will head straight to them. I would have given 5 starts, except it seems that when my tire arrived, nobody called me :(. I did have a time estimate, so I called in and my tire was there. They got me in right away, installed the tire in no time, and were apologetic. Normally, this would have been an unacceptable annoyance to me, but they did not try to argue or hide from what had happened. They were very up front and told me that the tire had come in, and they forgot to call me. I appreciate that.

Found a screw in my tire earlier today. I stopped in, and even though they were very busy and short…read morestaffed they were able to repair my tire get me in and out quickly. Very much appreciated! Thanks Guys!

Planet Honda - car_dealers - Updated October 2026

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