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    The Subie Doctor

    4.8 (18 reviews)
    Closed Closed

    Services - The Subie Doctor

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    18 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

    The Subie Doctor Photos

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    Tv and snack/coffee while we wait
    cara H.

    Friendly, fair, clean, and knowledgeable. Thanks fir taking care of our Subaru! Snack, tv, and coffee while we waited in sanitized area.

    Mariana A.

    This past week has been a whirlwind while on vacation heading to Denver from Phoenix for the week, a few miles outside the city the clutch on my boyfriend's 2014 WRX completely went out and left us stranded on the side of the freeway luckily we found a shop that specializes in Subies online that was both highly rated with 4.9 star reviews and has shining reviews on trust we got towed over to the Subie Doctor and they were sooo nice and helpful even though it was close to closing time they saw that we were in a bind being on vacation and needing to get home at the end of the week and did us the biggest solid ever! the team pulled some strings and were able to diagnose Subie the day of even though it was close to closing time. Turns out the clutch had exploded on itself and we needed a new one. We got a call from the manager the same day and walked us through options in replacing the clutch. Subie Doctor has very fair prices, amazing service, and they definitely know their way around a Subie. You can trust Subie Doctor with any of your subie needs!! They were able to get us Subie back by the very next morning they did great work and the clutch is sooo smooth like butter thanks Subie Doctor!! You have 2 very happy customers (both Subie drivers)and thanks for getting us back on the road in record timeCome check em out! You'll definitely be Imprezed

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    Ask the Community - The Subie Doctor

    Review Highlights - The Subie Doctor

    What can I say, Todd, Alex, and the whole team at The Subie Doctor have been nothing short of perfect.

    Mentioned in 5 reviews

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    CarMax

    CarMax

    (154 reviews)

    Unfortunately, the worst car shopping experience I have ever had due to customer service. To make a…read morelong & drawn out story short, I've bullet pointed the prominent contributions to my experience: Ordered a Mazda CX-30 to be shipped from Texas. January 15: Spoke with German, who said the vehicle was flagged for repair before shipping (later stated it was a title transfer issue). January 16: Informed reservation would expire the next day; told to schedule an appointment immediately. January 17: Asked about "express pick-up" before seeing or test driving the vehicle (declined). Met Aaron, who became primary salesperson. Test drove vehicle; decided to return Monday to finalize decision. Had to reschedule Monday appointment; Aaron said Saturday would be fine. January 20: Received message that vehicle hold was at 6 of 7 days and an appointment must be scheduled immediately to avoid losing reservation. Scheduled Saturday, 1/24/26 at 3 PM; received confirmation text. January 21 (6:29 PM): Cristiona (Sales Manager) stated appointment was scheduled in error and vehicle would be released unless customer came in that evening. Expressed frustration about lack of clarity regarding 7-day hold policy. Felt pressured to provide documentation to create buyer's order before second appointment. Declined to move forward without planned visit. Saturday Appointment: Noticed full tank showing only "170 miles until empty." Low key fob battery warning. Requested battery replacement and service check for gas gauge. Aaron agreed to replace batteries. Aaron and Cristiona refused service check on gas gauge; stated vehicle would self-adjust and referenced 10-day return policy. Felt pressured to complete purchase. Asked to leave vehicle on lot until partner could pick it up; felt unheard as Cristiona repeatedly focused on reservation expiring. Aaron commented, "I could never do her job," after interaction. Waited for finance processing while Aaron assisted other customers. Completed purchase; vehicle left on lot for later pickup. Vehicle Pickup: Full tank now read "160 miles until empty." Approximately 9 miles into drive home, "Engine Oil Level Low" warning appeared. Researched warning; advised to stop vehicle immediately due to potential low oil pressure. Upon parking at home: oil warning, tire pressure light, and low key fob battery warning all active. Contacted Dean (Sales Manager). Arranged for vehicle to be towed next morning. Service findings: Oil filter and drain plug seal leaking (required replacement). Battery disconnected and instrument cluster reset to correct gas gauge. All tires underinflated. Key fob batteries needed replacement. Frustrated because gas gauge and key battery issues were raised before purchase but not addressed. Requested dealership keep vehicle; planned to return it within return window. Attempted to contact Aaron regarding title assistance; message left on read. January 31: Called twice requesting Aaron; told messages would be relayed. No return call that evening or following business day. February 2: Returned to dealership to complete return agreement. Assisted by Casey. Casey acknowledged experience was not typical but stated he may have responded similarly regarding gas gauge concern. Aaron approached, asked what was wrong. Expressed dissatisfaction and lack of follow-up. Aaron stated he was busy until 9:30 PM Saturday; did not acknowledge lack of Monday follow-up. Observed unprofessional behavior (frustrated gestures, walked back to his desk and frustratingly pushed a chair, walked out of the office for 10 minutes). Overall experience included: Confusion and pressure regarding reservation/hold policy. Dismissal of mechanical concerns prior to purchase. Multiple preventable mechanical issues immediately after purchase. Lack of communication and follow-up from sales staff. Unprofessional conduct from management and sales representative. Result: Returned vehicle and lost trust in dealership due to poor communication, pressure tactics, unresolved mechanical concerns, and lack of accountability.

    Went here to look at cars, spent an hour on the lot narrowing down what we wanted to test drive, so…read morethen we went in to ask about a test drive. The guy at the desk put our name in and told us no one was ahead and it would be 5-10 minute wait. We left after 30 minutes of no one coming to assist us. I've had much better customer service at small, local lots.

    The Subie Doctor - autorepair - Updated May 2026

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