This was going to be a five star review until I looked up the parts pricing on Google versus what I was charged on their invoice and that I specified I wanted aftermarket parts, not OEM. Basically feel like I was taken for at least $180 and up to $400 bucks. Quite the bummer as everything else about my experience was so good, I didn't even mind the $130/hr service rate. A shame.
Something in my 2009 Nissan Versa blew up and ALL the warning and error lights lit up on the dash. Car would crank but not start. I thought it was probably the fuel pump but beyond my current ability to diagnose and repair. Had it towed to ATR.
They were prompt in diagnosing and David called me to discuss the necessary part. I asked for aftermarket but by the price listed on the invoice they charged me OEM MSRP $486, which leaves me very disappointed.
I found the same part for $355 on the NISSAN WEBSITE, $330 via simple Google search at local autoparts stores, and other aftermarket on Amazon and ebay for $50-$60.
So, I could have literally walked or taken the bus two miles away to the auto parts store and saved $150, or ordered online and saved $400 bucks. Again, quite disappointed with this markup, especially given $130/hr service rate.
They also found my one of my axles was leaking. He quoted me a full replacement of the axle but it turned out they could just replace the boot so it was quite a bit less than the quote when I got there to pay and pickup my vehicle. Sadly, overcharged for this part as well - paid $79, found on Nissan's website for $46, ebay for $36.
Turnaround time was quick. Labor is $130 an hr as I mentioned, they have all the tools and knowledge to diagnose and repair so I don't have a problem with that rate, but the parts pricing thing is disappointing. (Oil change was $35 including oil and filter. Tire rotation for $16, reasonable.)
The office is very clean and minimal. read more