I used to come here on occasion for a decade. They did a major engine repair: took five weeks, inclusive of head shop, partial rebuild, and timing belt. Within a week of pickup , car performed perhaps better than before (except fan buzz/vibration). They'd suggested a new check-engine light was due to failed NOx sensor, sure it would be covered by VW's emission warranty. This turned out to not be the case, and although they had a way to verify that (VIN + phone), they winged it, telling me it would be free with dealer, or "about $500" with Euro-Tech. I appreciated that until I learned, after hours on the phone with 3 dealers and VW USA twice, that this replacement would not be covered (VIN settles this).
Euro-Tech front office rep Becky, who seemed to gate-keep against talking with owner or mechanics during the main job, took a tense, ominous tone to calls about every 10 days, such that it made me nervous (I felt there was something they weren't telling me). I eventually got to speak with owner's son, who thankfully knows how to speak with a customer well.
When it was time to go pick up the car after work near the end of their 5pm close, office rep Becky was curt, hustling me to inform me that "we don't have a bunch of time to stand around and chat." Quite a thing to shovel at a customer who was paying nearly $5k and waiting over 5 weeks for the job to finish.
Days later, problems related to the check-engine light and apparently-related AdBlue warning came to a head: NOx sensor they assured me would be warranty-covered (which if they weren't sure about, shouldn't have asserted covered) led to a warning the engine would not start within 200 miles. I'd updated Euro-Tech's front office rep a few times as I learned more between dealerships and VW USA directly, and landing at a dealership that instead treated me with complete professionalism at each step there forward.
This Euro-Tech office rep Becky said she called some other dealership, concluding they said that this repair would be "covered" (without diagnosis, and apparently without VIN check: manual transmission model mattered, which VW cut out of the warranty Euro-Tech was so sure would provide coverage, which basic/reasonable due diligence would have revealed), but this was likely made up.
I asked her to instead call the dealership I chose (McDonald), which would be bound by terms all other dealerships have to obey. In her alleged conversation with McDonald VW's service lead, there was apparent confusion about whether I had accepted any sort of "payment," which I had not, but she asserted "you took the money" (was not even offered, as has been confirmed, but she oddly chose to assert this).
VW dealer service manager then quickly/shortly verified everything with VW, learning what a basic and proper investigation trail would have discovered (manual model not covered). Oops (confirmed Becky was making stuff up).
Not a problem that she was mistaken, but her generally defensive and brutal attitude towards a customer that was actually still considering them for another job was a problem.
I chose dealership to fix that for a similar out-the-door price, and I concluded, as long as office rep Becky is at Euro Tech, I'll not return. Had they preferred to get it right, they'd have $700+ more, and 5 stars instead of 1 (would be a 2 for the engine job, but this office problem is big enough to justify this reprise at 1).. Material facts above are all verifiable, and a few years later, I'm happy I've kept my European cars away from this shop. They may try to make snotty retaliatory comments again here too, but I know readers who've been burned by shops here and elsewhere will know to weigh this comment soberly among others like it and positive ones just the same. read more
