I have a new mechanic. What a really pleasant experience I had with my local Big O in Golden, when I recently got a leak in one of my tires. I needed a quick fix, and Costco was not able to help me quickly, so I thought--patch a tire? Big O! When I called them, a pleasant man answered the phone and set me up with an appointment that afternoon to see what was going on with my tire. It was not able to be patched, so they explained it all to me, and showed me why, temporarily patched it for no cost, and helped me check the price of a replacement tire (my other tires are basically new, so luckily only had to replace the one). I wanted to compare with Costco, which they very willingly and helpfully did, right down to the terms of their tire warranty. I decided to go ahead and purchase the tire from Big O. While all this was going on, I was waiting in their store, and witnessed several interactions with customers in-person and on the phone. One elderly person was waiting for a ride home, and the mechanic took a break and drove him home himself. I witnessed other explanations to customers, like they had done with me; helpful phone calls; people picking up their cars after having work done on them. All their interactions impressed me. I didn't realize that Big O' does more than tires, but it became clear to me that they do. I asked about it, and they told me they do all the things--oil changes, brakes, regular car maintenance. At this point, they had, perhaps unknowingly, built a lot of trust in me, and believe me when I say that next time I need work done on my car, I will head straight to them. I would have given 5 stars, except it seems that when my tire arrived, nobody called me :(. I did have a time estimate, so I called in and my tire was there. They got me in right away, installed the tire in no time, and were apologetic. Normally, this would have been an unacceptable annoyance to me, but they did not try to argue or hide from what had happened. They were very up front and told me that the tire had come in, and they forgot to call me. I appreciate that. read more

Found a screw in my tire earlier today. I stopped in, and even though they were very busy and short staffed they were able to repair my tire get me in and out quickly. Very much appreciated! Thanks Guys! read more

I frequent Big Oba lot for my tire needs. This location really gave the best service I've ever experienced. I needed a quick tire rotation tho I did not have an appointment. Vitaliy, one of their front desk representatives gave top notch service. Had me in and out as soon as he could, knowing I'm a busy person and use my car for work. Fantastic service. In and out in less than an hour. Great value as well! Highly recommended this location to anyone needing tire servicing in Golden! read more

I've gone here a few times with different vehicles and had great work each time. Today, Russell S patched up my tire for free and we were out in under an hour. All good results so far! read more

Suspected leak in tire, drove in without apt. and they fixed in 30 minutes and didn't charge me. So nice to have that level of customer service:) read more

Came in for a quick tire rotation, was in an out in 15 minutes, they also informed me on some other issues that were soon to be looked at, and did this all free of charge. Great service and great team here! read more

Terrible quality of work. Left parts, including a tie rod nut and front wheel, completely loose following alignment. If you care about a vehicle, do not take it here. A bunch of guys who get stuff done fast, not correctly. read more

Big O Scam! don't get their warranties SCAM. Sales guys up front it's also the same attitude in Lakewood. Nothing they can't do after you pay for 1 year warranty. Minimal trend you need a new tire it's all UPSALE FROM a mechanics view. Install takes hours/ days/and appointments. but your more than getting your money worths at a llantera a tire is a tire unless you want brand new. Thank Lana vitaly and Joseph said the same thing looked up my phone number too but they didn't find it when I pulled out that yellow paper they gave me an attitude because they had to reach deeper it's cool.and oh it was in Golden next to o Riley and across the mcds I did my research scam. Upsale BS Be real. read more

They fit us in right away to fix a flat. Thank you! They have done a lot of work for us and are always friendly. They are BUSY a lot of the time so be sure to make an appointment! read more

Terrible service. Had called and made appointment for alignment on my 69 El Camino . . . but when I showed up they suddenly "don't know how" to work on an older model car. They wanted $180/hr with a 3 hr minimum to "give it a try". Went to Goodyear across the street--they were awesome! Those guys at Goodyear were glad for the business, the experience and reasonably priced without an appointment! This Big O was clueless! read more

Great service! My tire sensor ran out of power and they got me in within a few days and fixed it up. Vitaliy was extremely helpful and knowledgeable. He let me bring in my own parts and had them installed with no issue. read more

Been coming to them since I've got my Jeep in 2020 and they are great! Highly recommend, nothing negative whatsoever. Thanks guy!

There is so much room for improvement. I only have went here for convenience sake. No longer. Missing parts from 2 years ago during a tire change. Alignment was awful and they tried to fix and did a little better, but not much. Took it elsewhere. Then need another alignment and they botched it 2 more times. They forgot to rotate tires when it was on the list and I caught it. The alignment then loosened in all the joints of the control arms. Instead of fixing it they said there is nothing they can do for my truck. I'm a mechanic with a broken arm. So I needed help. I went home and did it all myself with one arm and tightened all the bolts. Even with new parts they said the bushings were worn out. They were installed 5 weeks ago, to Icon's. High end stuff. They still wouldn't just tighten the bolts. So my review...go elsewhere. They take no pride in their work. So sad these days. Even after multiple attempts. They need lessons in good business. read more

Such a great experience at Big O Tires Golden location! The employees there took such great care of me and my car. Especially a huge shoutout to Vitaliy, he was so helpful and made my experience a good one! I will definitely take my car back to this location. Thanks guys!! read more

All I can say is Trevor deserves a raise! I was trapped all the way up in Frisco. The only place that could get my tires that same day was Big O golden and Trevor organized getting them the same day (Saturday) and then even ended up going the extra mile to bring them up to the Frisco Big O. Without him I would've been stuck in the snow till Monday at least! Now that is quality customer service! read more

I had tried my usual service shop and they didn't have time for my tire. I tried Discount tire, but they were backed up and would have taken hours. So I stopped in at Big O this morning with my new tire in the trunk and my current tire with a screw embedded in it. I asked them to mount and balance the tire and they were able to do it in about 30 minutes. With a great attitude. It was a pleasure. I was only 3 minutes late to work! Thank you, I appreciate being able to write about a wonderful experience! read more

Big O Tires - The screw in my tire (!!!!) - Tires Near Me - Golden, Colorado

Excellent service. Quick and reliable from everyone at this business. Would recommend anyone for tire repairs or new tires. Great prices too!! read more

Twice now I have had poor service and I will not return. The first time, they did not put all 4 of the tires taken off into the car and I had to return to retrieve it. The second time I specifically asked the front person to personally check to make sure all the tires were put in the car as well as the lock wrench. When the car was done, I inspected and the locking wrench was missing. The front person went to the service area and I could see her and the tech. looking for the wrench. So she had lied to me that she had checked it all out and not even an apology was given. Additionally, there was about 20 minutes where two technicians were talking, having lunch and not finishing my car. read more

Amazing service! They patched a hole in my tire and filled all my tires free of charge! Super fast and such nice people. I'll definitely be back in the future! read more

Don't take chances, go to a real mechanic. I had my oil done and tires rotated last October of 2023. A few weeks later my tire almost fell off. I had to tow it to my mechanic and the tire wasn't secured properly and I had to buy new struts. Not only did the manager avoid calling me back after I let him know. . . he pretended to check into it and said he would get back to me. Well, after about 8 phone calls later no one EVER got back to me as promised. Not only did they not care they made a mistake they refused to even acknowledge that they made it. My tire almost fell off and thank goodness, I got home okay and that I got it towed so it didn't. That's the last service they will ever do for me. Mistakes happen, but to ignore me and avoid getting back to me is another. read more

I was shopping for new tires and wheels. The website said the store had the tires and wheels in stock and we were good to go for installation on my scheduled day off. They took a deposit of $100 since i ordered over the phone. They promised that my wheels and tires were ready to go. The day before installation, they called me and said they didnt have the wheels in stock and we couldnt get them installed on my original appointment. I live out in the mountains, and coming down into denver is not an easy task for me to get the free time, and i explained im currently on a spare tire that is not full size I drive far for work over passes and through high weather areas. They promised me things they could not deliver on and then they tried to upsell me (almost $1000 more than the original ticket) to be able to get it done in my time frame. This is a store that lied, tried to bait and switch, and then try to gouge me for money because I am in a time crunch. When they tried to offer the more expensive wheels they werent willing to discout to the original package price they had offered me. They claimed they were putting a discount on it but when i compared to another website, it was the exact same price they were offering claiming a discount. Im in sales and know many people who play the price gouging game. This doesnt surprise me that this store has a 3 star avg review and so many 1 stat reviews. This store should be re-staffed and im tempted to call the corporate office and speak to the highest person i can reach. Keep up the horrible work and I hope Big O shuts down your location! read more

I experienced a defective big o tire and this store said they were booked until December. This is not my choice of customer service. Rich

Had a complete tire blow out on highway 93 while navigating the construction there. We managed to get to the shoulder and get the tire off where we found the hole that needed a plug. We called ahead here asking if we could get the tire in asap. They were pleasant on the phone and said they could for sure help. We got there and everyone was so amazing to deal with. They got it in right away and fixed it quickly. I would use them for sure when it comes time to buy tires again. What a nice bunch of people. read more

Trevor got my situation figured along with his techs extremely quick and made time to take care of my old truck in a timely manner when I thought it was just a small pinhole leak. Appreciate the work. read more

I bought a set of all season tires from Big O a year ago, they were super helpful and got me set up all right. Not only was the team very nice but the tires are awesome. When I popped one, they replaced it quick and cheap! Now I get lots of maintenance done for free or cheap since I purchased my tires from them. Every time I go to make an appointment they always fit my schedule, are prompt and nice. Being a woman I feel like a lot of auto body places try and run me for everything I have, but these guys freaking rock. read more

Came in with a flat and they helped me out by patching it up for free. Super friendly and helpful. read more

Well Lana, not was long and winded! So eventually we ended up at Big O on Bowles. Where they said Big O Colfax sold us the wrong tires. That would be about $600 more for new tires for that Toyota. Kathy does a ride share for kids and wants her vehicle top notch. We agree to the new tires and when paying talk with Briant and he says Jeremy said Kathy wasn't happy with the tires we got from Colfax Big O and thats why we're going with paying more for brand new F'ing tires we just bought 4 months ago!! So as far as I can see all 3 Big 0 experiences seem to be Horrible and very Untrustworthy. Will never recommend Big O to anyone!! Big NO to Big O! Tell Curtis Dave will be sending more bad reviews read more

Extremely unprofessional, poor quality workmanship... they do not adhere to the CDC guidelines.. no mask!! read more

Aaron Kurtis and Jordan provided The best service in an emergency situation. I had a flat in an area I'm not from and they had me in and out while I took a walk with my infant son. life savers. read more

What a joke. This stupid place. Don't ever go. Had tires less than 6 months and two tires (opposite side) are bowing/ belts break inside and they said since we didn't get the road hazard (ment for nails, ect) they won't help. 400 down the drain. Unprofessional and rude as hell. read more

I have only written 2 reviews in my life and hardly make a complaint ever, as I believe in giving the opportunity to make things right before resulting to a bad review. But I am writing this to inform others to NOT give your business to Big O Tires. After spending almost $1000 with them, I called them in regard to an alignment I had done and paid for through them. After just 4 months of giving them all of my business on maintenance for my car, my alignment is completely messed up. When I had it done originally, they had me wait an extra 2 hours after telling me that my car was ready, due to them "struggling with adjusting the alignment". When I called in to see if they could pull the reading measurements report, the guy on the phone claimed they do not keep those on file. We all know that everything is kept on file or documented these days. So I then asked if there would be a free corrected re-adjustment or refund if I were able to find the report and it was off.. that was immediately declined. When I asked how he could help me go about this after spending so much money, he was not only rude, but told me that he could offer me a free alignment check, however I would have to pay for anything else. The alignment check is already listed online as free regardless lol. I work for a home service company, and we guarantee our work, but at the very least, if someone spent almost $1,000 with us, we always help them out somehow. Especially given this was a HORRIBLE alignment (worse than when I took it in) and was done less than 6 months ago. And after reading other reviews, I should also mention how the one thing they said after the service was "your breaks look good, you should be okay for a while". And now of course my breaks are screeching when I did not ever have that issue before. I will not be giving this company my business ever again. I will take it elsewhere where it is appreciated, valued, and a concern when the work was never done correctly. So shoutout to you Big O, you have lost a paying customer over a simple $100 correction over a service that was done incorrectly on your end to begin with! read more

These guys have been amazing! Thought my tire had a leak but turned out the wheel was damaged. They helped me find an affordable option to fix this. They didn't even charge to put the new wheel on. I would highly recommend. It was fast and easy! Will definitely be going back to them. read more

One of my tires had a leak and they fixed it at no charge. I am thinking this is going to be my new tire shop.

My tire light had been going off on in my car for a month and I finally gave in and brought it to Big O Tires where Gaboric was so helpful and nice to fix my tires and fill them up for me! Great customer service and will return for any tire needs read more

Had a sudden death in the family and had to pack up and drive to California! I went in at 7 am and they didn't even have all their employees in yet still were so helpful got new tires and and oil change in less than an hour so I could get on the road! So appreciative for their service and kindness! They could have just turned me away but instead had the whole team there work on my vehicle to get me on the road! I will never forget their kindness and fast work! read more

I just purchased tires here for over 1,200.00 w a waranty. I showed up here 2 weeks later in a tow truck cause I had flat tire and Chris the owner was so unprofessional, not a care in the world being understanding. He told me it would be a minimum of a week to 10 days to even get on the schedule to get car looked at and that it would have to sit there. I called Big O tires in Lakewood and spoke to Jose. He was very professional and understands customer service. He told me to bring in there and he would have it placed on the list for today under the circumstances. I will never go back to BiG O location in Golden and I'll start going to Lakewood Big O on Colfax in the future. read more

I came in the other day during a heavy snow store and Jaden Philip checked the air in my tires and topped them off. He was courteous, quick, and efficient even during a very cold and snowy day. Thanks read more

We own two high-end cars which require high-end tires. Big-O has always done an excellent job on time and on budget. We will continue to use Big-O for our tire needs. read more

Big O tires 17503 South Golden Road, Golden Colorado Manager Kurtis Roushall, Sat 2/11 about 2pm I noticed a screw in my tread, went to another tire store but they were about to close and couldn't get to my tire repair so , Big O was down the street and went there to get tire fixed,This idiot said 1- 11/2 hours to look at it and no I had to wait, so I waited 1/2 later told me the tire was not able to be repaired had to be replaced and since I had all wheel drive I needed 4 new tires, and of course, filters, fluids and brakes! Told him my light never came on for low tire pressure, he said I had a leak , asked again no light must be a very slow leake. rudly said your tire is leaking. Told him to put my spare on and I went home, next day- took my tire to my 1st choice and he said no new tire, not even a leak! screw in tread and didnt go through enough to leak. I have had my tire on for a week and its still hold air. NEVER GOT O BIG O TIRES! read more

The crew at this Big O Tire's is the BEST!!! Amazing customer service! They also went all out helping us fix our float for an amazing raft day! Thanks guys.. for all you do for the community! read more

Big O Tires - Big O Crew going above and beyond ... helping with tires and all things air related! Thanks guys!!! - Tires Near Me - Golden, Colorado