I first had a few good experiences with Marcy's but then had one that will cause me to never go back again. To try and boil it down into a few bullets:
- quoted me a price to do a job and then changed it dramatically. I understand that, but when I told them to put it back together and I would pick it up and pay for the work already done, minus that piece, they got VERY nasty. Their "Jeep Expert" got on the phone, told me he was in control now, threatened me to throw the gas tank in the back and I could tow it off or show up with cash and pay for everything they had done, including the work on the part they changed dramatically. He then hung up the phone on me. Nice. Too bad he didn't tell me by law that one of my options was to have them put it back together and by law they had to do so at no additional cost since the quote had changed.
- put in another used tank and didn't even tell me. put in another used fuel pump and when it didn't work, told me that it was too bad that it was a used part, not warrantied and if I wanted it fixed, I would have to pay for all the work again.
- when I asked the owner if he could work with me on pricing, he asked me if I wanted to "see his paycheck". One of his guys asked me if I wanted to work on his car for "free". Super professional.
In the end I had to let them finish the work and pay for it and then when it didn't work, take it to the Jeep dealer and get it fixed for another $700.00. There is something to be said about the dealer. At least when they give you a price, they fix it right and stick to that price. I wanted to give my business to the local guys, but they are so unprofessional and expect you to overpay and then don't stand behind their work. Mr. Marcy and one of the guys are very nice, the "Jeep" guy was the worst I have ever dealt with and candidly made both my wife and son nervous about even going in to pick up the vehicle. Something I won't stand for. . They have been in business long enough that I'm sure they must do some things right but for a few hundred dollars and the way the treated us they lost a customer with 3 vehicles that would have probably been a customer for the next 20 years, not to mention everyone I have told about how awful they were, vs. the opportunity to tell people the opposite.
If you go there, I wish you good luck. read more