Cancel

Open app

Search

CarMax

2.6 (28 reviews)
Closed • 11:00 am - 8:00 pm
Updated over 3 months ago

Services - CarMax

Car buyers

CarMax Photos

You might also consider

Recommended Reviews - CarMax

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Igor R.
45
108
13

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Sold a beater truck to car max and it was easy! I recommend it. The staff was kind and helpful

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of j h.
0
9
0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Elijah H.
1367
29
4

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

You might also consider

AutoNation Buick GMC West - TV in service department waiting area

AutoNation Buick GMC West

(111 reviews)

Overall, I had a great experience buying my 2010 Ford Escape Hybrid here. Tim Michel was my sales…read moreperson and he was very professional. No games, just straightforward cash transaction. It was apparent that the service dept went through the vehicle pretty thoroughly. They had replaced brakes, machined rotors, replaced a bad window regulator and did an oil change and full inspection. In my experience, most car dealers will take in a vehicle, change the oil and put it on the lot. The only reason for a one star deduct was because the car did have some mild hail damage that was not disclosed on the ad and I had to point it out to Tim. Damage was very mild and only noticeable on the hood. I had a mobile paintless dent repair guy take out the light damage for $50. Would buy here again without reservation. Steve Gilbert

DON'T COME TO THIS DEALERSHIP!…read more Service department is the worst I have ever dealt with. I left my pickup with them all day and they failed to diagnose and fix a problem with the button that allows the transmission to shifted into higher/lower gears. They told me to bring it again and leave it for 3 days to allow them to diagnose the problem. I asked them how long will it take to diagnose the problem, as was told "about 3 hours". Then I asked why do they need if for 3 days, and was told that's just the way it is for these kind of issues. Then they said I would probably have to bring the truck again after they order and receive the parts, and it would probably take another 2 days. What a horrible service department- STAY AWAY FROM THIS DEALERSHIP!

AutoNation Subaru West

AutoNation Subaru West

(383 reviews)

My Outback was totaled in an accident. I called Subaru Auto Nation West to see if they had the car…read moreI wanted based upon an exceptional Consumer Reports score. They had 1 left. We were ~ 300 miles away. They took a $500 deposit to hold it for me. 2 days later, we purchased a 2025 Forrester. All of the staff we worked with were knowledgeable, helpful and none-threatening. It was a surprisingly enjoyable experience, I LOVE my new car!

Bought a brand new car with full warranty and it had strut issues when it shouldn't have and wanted…read moreto charge me over $3k. Traded car in and was pushed into a car that the Sales person, Jay forced me into and he lied and deceived me so much over many things. Had nothing but issues since I got the second car. Took it in numerous times (over 10 times) to this AutoNation I bought it from as well as other Subaru AutoNations. Also have bumper yo bumper warranty on it and they won't repair it. Claim they can't find the cause of the issue. Even though they see there is an issue. I have numerous photos and videos and yet they won't figure out the exact issue and repair it. Looked into a third car for trade in and used this time. Took it to another mechanic to have inspected and it has a seeping issues and the sales manager said that's not an issue to be concerned about that all used cars on their lot have seeping issues. This is not normal. Decided not to move forward with the car and the demeanor of the sales rep changed. Nothing but issues! Do not buy or have service done here!

Rocky Mountain Roos

Rocky Mountain Roos

(23 reviews)

Took my 1994 dodge ram van here to replace the radiator and what not. They did the work plus some…read moreother helpful fixes for about $300 less than what another local shop quoted me at. Drove my van cross country and it was beautiful, no issues. Thanks to Ace and his team!

If I could give this place a negative 5 star I would based on the way they conduct business for my…read morefirst time ever using them. Subaru EJ25 rebuilt engine for $1450 purchased on 4/18/17, engine died and knocking on 5/14/17 after only 80 miles put on this engine. Heads were rebuilt by Area Automotive & Machining 9/9/16 and ran fine, then developed a rod bearing going bad causing rod noise on start up only, no metal ever drained in 8 months I drove it prior to having enough to buy a rebuilt block from Rocky Mountain Roos. Upon draining oil there was a huge amount of shiny fine metal glitter clearly visible, and metal found in pan after they tore it down. They blamed my used heads, which would obviously ruin my heads and old block if the metal came from them, and never drained in oil changes. They claimed somehow that metal sat in heads for 8 months then all ran through the new block all of a sudden in 80 miles, so wouldn't refund or stick by his 1 year warranty and gave me 3 choices: *Pay them to put block together they said nothing was wrong with, but had metal in oil pan *Take $300 and a loss and leave them the engine *Pick up the disassembled block crank pistons rods bearings in a box It would've took them 1-2 hours to find the problem and put it back together, keep a lifetime Subaru owner as a customer, get good word of mouth spread about their work and warranties, instead they screwed me over for a quick $1450 and a whole lot of bad mouthing to every Subaru owner I know. Not a trustworthy shop at all. Also have a car lot, so i definitely wouldn't buy a used Subaru from this establishment. The tech they have named Aaron is super knowledgeable and friendly, he deserves to work for a better shop and owner who knows how to conduct business in this Subaru loving market here in Colorado!! So if anyone's looking for a awesome Subaru builder/mechanic you need to get ahold of Aaron there and make him a offer he can't refuse.

Planet Honda - Best rainbows in the state!

Planet Honda

(446 reviews)

My experience working with Planet Honda was spectacular. I was searching diligently for many…read moreautomobile options online. I saw the listing for a vehicle that matched my stringent criteria and made an inquiry. It was at Planet Honda. The whole experience was first rate. The usual auto responses arrived in my inbox and then I was contacted by a real person. Oty was beyond helpful throughout the whole process. She sent me a video tour of the car. I immediately scheduled a test drive for the next day. Upon arrival at the dealership, I was greeted with a smile. All of my questions were answered. I was allowed to take photos of the vehicle and test drove it. Upon my decision to purchase it, with details of my bank auto loan in hand, the steps to come were easy and forthcoming. Oty is an excellent and kindly Sales Consultant. I got cookies and bottled H2o while I waited for the paperwork and final detailing. The whole process took a total of about three hours. I drove off the lot with an extended 48 month premium warranty to boot, and it all fell within my budget. There was no pressure at any time. Mr. Dobrosi, the Business Director, was kind and knowledgeable. He was efficient and even commented on my wicked cool style. Service with a personal touch. The dealership was clean and the staff were all friendly. I highly recommend Planet Honda in Golden, Colorado for all your car needs. Try them out. You'll be glad you did.

They're one to stay away from, especially if you're a woman. They have a lot of "recommendations"…read moreand their prices have increased far too much over the yrs. After many yrs taking our car there, with impeccable service records, they offered a fraction of the value of the car and refused to budge (even after being serviced). We took it to where we purchased the vehicle (much further away) and they bought it for 4x what Planet Honda offered. Photo below shows how they returned our vehicle knowing it was our last visit before selling. They only care about $$, not their customers or doing good, honest business. Won't return.

Christopher's Dodge RAM - Chrysler 300

Christopher's Dodge RAM

(227 reviews)

I bought my vehicle from them in 2019, good experience. I've taken my vehicle to their service…read moredepartment several times over the last 7 years, and no issues. Not this last time. This last experience was the worst experience I've ever had with an automotive service center in my life. Dropped off on a Wednesday for recall work, and diagnostic on a problem with the AC system. No word until Friday, no discussion, just an emailed automated diagnosis and approval system. They identified the problem with the AC system, and the estimate was pretty high for such a minor repair. They said the parts were in stock, and I assumed the work would be done before close of business. I approved it. Come 4:30 I hadn't received word, and decided to reach out to see if they could give me a timeframe. The part was not actually in stock, and they couldn't get the work done until Monday. I needed it for pre-arranged plans for Saturday and was able to arrange to pick it up and would return the following week to finish. In the meantime, I researched the parts needed and found I could do the work for much less elsewhere. After no notification the next week, and nothing the following week, I assumed they really weren't hurting for my business. The Service Rep finally called this morning (two weeks later) to schedule the work, and I informed him that I had decided to have another shop do the repairs. Apparently this was not news he was excited to hear, and decided to make that very well known to me in a very disrespectful and discourteous manner. Telling me that he just wasted his time, and was very dismissive. I wasted HIS time? What about my time when I drop off on a Wednesday with the expectation of the work being done by COB on Thursday and not hearing a single word for two whole days? Absolutely uncalled for behavior and atrocious customer service. I will not be returning to this service department, and I will make it very clear to anyone I know that they should avoid this dealership as well. I guess being a long-time, loyal customer means nothing anymore. Horrible customer service, would not recommend. Too bad they didn't send out the FCA survey, as I would have put all very low marks on that, too. Edit: After conversing with the Service Manager, Jason, the conversation was surprisingly pleasant and I was informed that the treatment I had received was unacceptable and he wanted to rectify the situation. He went out of his way to ensure that everything was completed in a timely, and efficient manner, and even provided a rental car for me so that I wasn't too inconvenienced by the vehicle being in their service department. The work was completed that day, to my satisfaction, and there was open and timely communication which met my original expectations. Moving forward, due to Jason's sincere regret and willingness to correct the situation, I will be giving them another chance.

Zach and Joe are AMAZING!!! Great place to buy a car. They made the process smooth and easy.read more

CarMax - carbuyers - Updated May 2026

Loading...
Loading...
Loading...