I've now been to Planet Hyundai's Service Department twice, and both visits have been exactly what you hope for but rarely get - no pressure, efficient, and genuinely pleasant. I actually drive down from Loveland to avoid the dealership I purchased from (Crossroads Hyundai), where the sales experience was the usual drawn-out back-and-forth barf barf bs and Planet Hyundai has so far been a refreshing shift from reverse to first. Granted I haven't had to deal with their sales team, but the vibe in that department doesn't smell off or feel icky either. Both service visits were quick, seamless and included the usual oil change, tire rotation, fluid checks... all handled without any friction. They do suggest manufacturer-recommended services (like alignments), but it's presented in a no-pressure way. Easy to say yes or no, and no weird energy either way. Big shoutout to my advisor, Riley Potter! She's been thorough, friendly, and refreshingly normal in the best way - thanks Ri! Everything so far has been covered under the new car care plan, and each time I've left feeling taken care of without a second thought. So, back in the road, and happy as a... yeah, I'll go with toad. read more

We didn't purchase our Santa Cruz from this dealership, but we needed it diagnosed and an appointment was available and we scheduled it. The appointment was a sham. Took it in on Saturday and it's now Friday and I doubt it's being looked at. Crappy communication. The dealer who sold me my car will get any business in the future- even if it is 30 miles away. If you are looking for this make - McDonald Hyundai should be your choice. read more

Worst service department. This is the 2nd time this has happened. I was told they had availability for me to drop off my car Saturday morning. I dropped off after hours and got a call from them Saturday saying they would not have time to look at it. I did not hear from them until 2pm Monday stating they had not looked at my car yet and it was 3rd in line. I did not hear back from them so I reached out and was told they still had not looked at my car. It is now Tuesday 3pm and have not heard from them. When I called they said my adviser was off and no one knows what's going on with my car. I have to miss work with out a car and they did not have any loaners. read more

1. Purchased a 2026 Kona SEL Sport and found out the speed limit display did not work properly so took it in for service. They came back and said that was the way it should work (camera reads the posted speed limit correctly and displays it and then after 20 seconds the display is cleared to "---" and stays that way until the next speed limit sign is encountered. Completely useless. 2. They also told me there is no software upgrade (navigation) available for the SEL Sport model and the only way to get a functioning speed limit display is to purchase a premium Kona Model (minimum $2.5K more than SEL Sport model). 3. Salesman never made us aware of this deficiency otherwise I would not have bought it. 4. Talked with manager on duty that day and all I got was "I'm sorry". 5. Contacted Hyundai corporate and no positive response. I requested that a software update for SEL Sport Model to allow the speed limit value to remain displayed and not cleared to "---" after 20 seconds. They said they would take it into consideration (I don't expect anything to happen). 6. Regret not buying a Toyota or Honda instead of Kona. Bad dealer sales approach (not telling about deficiency) and bad Hyundai engineering to leave Kona SEL Select with non operating speed limit display and no means to upgrade. read more

Like a lot of other reviews stated, very poor customer service. The service manager, Drew was not the friendliest, and even though we had real issues and requested to speak to GM multiple times, he wouldn't honor our request. I usually don't like leaving 1 stars, but this was definitely not the best experience after having issues with a car we liked. Had a guy overall buying process, Liam made that process feel good, but once the issues started, just wasn't a fan. read more

The service was terrible! No follow up. The service writers deflected any criticism. No positive relationships with customers. If I had to buy a new car it wouldn't be here. First class service would make more car sales! read more

Amy Bozsik Local Guide·42 reviews·9 photos 2 minutes ago New UPDATE to review 15 hours after GM responded (see his response below) I have made several calls to the service department, left voicemails, sent emails to Riley Potter, AND texted the number they said will get the fastest response! GUESS WHAT!! CRICKETS, SILENCE NO RESPONSE!! Its crazy to me- the lack of communication is atrocious! GM HOAN BOI: You claim you accepted fault? You definitely did not say anything close to that to me!! AND actions speak louder than words! Have I heard from anyone since BEFORE I spoke with you? NO!! Has my money been refunded? NO Has my retal car expense been reimbursed? NO! Do I have a loaner? NO!! I have now been without my car for 10 days!! The car I bought because of the warranty!! And this is the service planet hyundai provides! SPEND YOUR MONEY AT ANOTHER DEALERSHIP! Do not know how they have 4.6 stars! Read all the 1 star reviews on their service department! WORST EXPERIENCE EVER!! If you have a Hyundai that is under warranty DO NOT take it to this dealership. They have had my car for 10 days already. I had my car towed there last Wednesday for an issue that is covered under the 100,000 mile warranty! (confirmed by Hyundai) I wasted almost $500 on a rental car over $100 on ubers- the service manager told me he would get me in a loaner car on Tuesday. It's Friday no loaner car still!! I paid them the $400 to clean my throttle actuator they claimed was the issue. I picked up my car drove it less than 5 miles and it lost power. Had to have it towed back to the dealership!! Its the same issue!! However they still have not diagnosed it. Riley Potter the service advisor has provided the worst customer service i have EVER experienced!! If you end up there and can pick an advisor DO NOT pick Riley Potter! The dishonesty and complete lies is unbelievable. I have opened a case with BBB autoline. $1000 in to a repair that is covered under warranty is absolutely ridiculous!! DO NOT RECOMMEND THEIR SERVICE DEPARTMENT. I went down to the dealership and spoke to the general Manager Hoan Bui. I felt completely dismissed by him as well. Planet Hyundai (Owner) 14 hours ago Amy, we spoke earlier today and I let you how we would make this situation right. I also let you know that we did not have any loaner cars at this time, once we have a car ready you will be the first to be notified. I do not feel that we were dismissal towards your concerns, we admitted fault and provided a solution aside from having a loaner for you today. We will be in touch as soon as your vehicle is repaired or once a loaner is available. Hoan Bui Planet Hyundai General Manager 303-407-0760 read more

Planet Hyundai - Auto Repair Near Me - Golden, Colorado

I have been a customer at Planet Hyundai for many years and regularly have my oil changed as well as other maintenance done there. However, the last few visits have left me feeling gouged and this last one took the cake. I went in for a regular oil change, for which they graciously sent me a $20 coupon. I also needed a brake fluid flush, which I was told last time might be needed, so I was okay with that, although given when happened this time, I am not sure it was ACTUALLY needed. When I checked in she asked about a wheel rotation and alignment. I told her that I had recently gotten a new tire and did not believe that I needed either, but if they checked it and thought I did, please let me know. I was not notified about either, but was told that they did not need to be rotated, but they did do the alignment. As I got a sheet at checkout showing the "before" and "after" numbers, I SERIOUSLY question whether this was needed at all and I told them I didn't think it was needed. But I was charged $189. While I waited, I also got a text saying that my battery had "failed" the testing and they would be more than happy to install a new battery for almost $600. Since I know I can get that done for much less, I declined that offer. Today I took my car to get the battery replaced, for $250, but I asked them to double check that it was needed. The mechanic who checked my battery came and asked if I had been having any issues, which I hadn't. He said he was confused because my battery was showing 85% charge/performance. My battery was fine. And will be fine for quite some time. So, obviously, I am questioning everything done by Planet Hyundai. The alignment seems very much like something that was done when it was not needed. I don't know about the brake flush. When I questioned the service writer about the alignment, she said not to worry that she would "give me a discount." My "oil change" ended up costing me $590.97. I know that getting service at the dealership is usually more expensive, but I had a long standing relationship with them and I was stuck in comfortable. Needless to say, I will not be going back. read more

I have dealt with many Used/New car salesmen over the past few years and I must say without a doubt that through the years and I have to say, without a doubt, that BRETT HERBAUGH is one, if not, the best that we've come across in the most recent years. His customer service, courtesy and knowledge about the Hyundai Tucson that we were interested in was extraordinary and truly impressed us. We were planning on test driving the 2026 Honda CRV (we have one and know they handle) and the 2026 Mazda CX-5 (which we once owned) but why waste our time when this car met all of our expectations and more. We test drove the gas version then the hybrid version. There was no doubt that we were going to purchase the hybrid (what a difference). I was amazed the knowledge Brett had about this vehicle - very impressive. We weren't planning on trading our vehicle in (2021 Honda CRV) but we really only need 1 car, so we decided to do so. We were offered a reasonable price on our trade-in, so we went with it. After all that was said and done, off we went to Finance to meet with Liam Bruno (very courteous). This turned out to be an easy and smooth process compared to our past history with finance dealings with other cars. I must add, if not for Brett, his knowledge, customer service, and caring for the customer we would have never purchased this car from Planet Hyundai. Brett is an asset to Planet Hyundai!! Thank you Brett and Planet Hyundai for making our experience smooth and easy. Brett, in my opinion, is 'SECOND TO NONE'. read more

Will not use this Service department again. It was an epic fail from the time we set the appointment and I mentioned I had just purchase the car 6 weeks prior and had some problems that needed to be addressed (which should be under the 6 month warranty). Appointment was on a Monday, dropped off the night before. Then barely any communication, no calls back when I reached out. Finally on the Thursday they say they need a part that won't arrive until the following Tuesday and would cost $650 (this part costs about $50). Then on Tuesday they tell me they misdiagnosed the problem and need another day to do the correct fix. Then they stop reaching out to me and text my partner that it's done. 9 days later for what I thought would be a 1 day appointment. Avoid these folks. read more

We went in expecting to buy and drive away in a new Palisade Calligraphy. Sadly, your sales rep lost you what should have been an easy sale. The most uneducated, clueless and flat out lazy sales rep I've ever met. She couldn't even explain how the key fob worked. She seemed to want to spend our entire visit incessantly tapping her nails on her iPad, which she couldn't even navigate. Apparently the car we came in to look at was on a different lot a few blocks away and she made no effort to get it for us or even point us in the right direction to go find it ourselves. Almost the entire visit was spent watching her trying to figure out her iPad and showing us various payment options when she hadn't even found us the car we wanted to look at. She ended us grabbing us a car to test drive even though we explicitly told her it wasn't the one we were interested in. Had she took time to look away from her precious iPad, and talk to us, she may have learned we could have been cash buyers. You need to do a better job hiring and training your sales team. This girl seemed like she stoned and unable to even form a coherent sentence. read more

Sales was great when I leased my Hyundai Ioniq 5, but my service experience has been very disappointing. I made an appointment for a loud noise, dropped my car off early, and was told it would be looked at Friday. Now I'm being told it may not be seen until Monday or Tuesday. When I asked why they keep vehicles for days before even diagnosing them, I was told that's their "business model." Based on other Yelp reviews, this doesn't seem uncommon. We were planning to lease another Ioniq when our lease ends, but this experience has us reconsidering. I understand being short staffed but I don't understand why they have to keep the car for numerous days before even looking at it. read more

Worst customer service and communication Dealing with will in service he tell you he will call you or you can call him but he never pick up or call back i had to go to the store several times to ask one question every-time for an update read more

The service advisors were good at what they do and they had my car in and out fast for an oil change. I briefly talked to the salesman and they were nice and willing to talk and have a conversation. read more

Victoria Carnell and Tessa Stratton were both incredibly good at calling me 10 times a week, leaving voicemails, emailing me, and texting me at odd hours. I never returned any correspondence and even tried to opt out of communication. I really only wanted to check their inventory for the Hyundai Santa Fe model and trim I was looking for. After reading the horrible reviews for their sales and service departments on Yelp and other resources, I decided to contact Mountain Hyundai instead. Mountain Hyundai was responsive, set me up with a test drive and sent one follow up message. I politely notified them that I was more interested in another make of car and they thanked me and removed me from their 'lead' solicitation. Wish Planet Hyundai had respected my time and privacy. read more

I just leased a new vehicle from Planet Hyundai and I can't recommend them enough, especially relative to the experience I had at other dealerships I tried first. Mick, the sales guy I worked with was outstanding and worked with me to find exactly what I wanted without all the BS I got at other dealerships. Friendly, helpful, knowledgeable and not a hint of sleazy car sales guy attitude. Other dealerships all very clearly played games with me on pricing- I had to fight and go back and forth with managers for them to give me their "best deal" only to call me later after I'd left with a new offer that still wasn't great. Again, Planet Hyundai was totally different; I worked with Jon as a sales manager and he was just as good as Mick. I signed in-store, same day without all the games. Everything about my experience was straightforward and transparent. Bottom line I ended up getting a much better vehicle and deal than anything other dealerships had been able to offer. read more

After having a horrible experience at a different Hyundai dealership, this was a breath of fresh air. Wu John provided great customer service! I really appreciate how welcoming and kind he was when I came in to get my vehicle serviced. read more

I would make this a 4 1/2 star review if I could. My car was stolen (don't get a base model/non-push start Hyundai Tucson right now. One of the most stolen cars in the now #1 state in country for vehicles getting stolen) last month, and when it was finally released to go to a body shop, I requested it go to Planet Hyundai. This is where I go for all my maintenance needs, since my vehicle is leased. When Autonation Hyundai closed, this was my go to. I actually wish I had gone to Planet Hyundai when I was looking for a new vehicle. It will definitely be my go to dealer next year when my lease comes up! Despite the initial confusion and stress of them not being able to locate my vehicle after it was towed there, Planet Hyundai has been nothing but extremely helpful during the whole repair process. Levi McClinton, the Lead Service Advisor, was integral in the entire process. he kept me updated, and saw to it that all of my repair needs were met. I can't sing his praises enough! He's even letting me come back in to see what they can do about cleaning the stains off the passenger seat, since the detail job wasn't able to remove them quite enough. My mother's vehicle (same year, model, color as mine) got stolen as well. Hers was totaled in the process, and when she went to find a new vehicle, the sales associate Dean Debuhr was excellent. Extremely helpful, not only to my mom, but to my boyfriend as well. Either we've just had good luck with this whole ordeal, or the employees at Planet Hyundai are just well picked. Keep up the wonderful work, and I'll be back to see you guys in a year for a new vehicle... Promise! read more

I came here in July for an oil change and tire rotation. About a week after service, my car started making a noise. Then my husband drove it from Denver to Grand Junction for work and took my car and when he returned the noise was alot louder, so I took it to a local mechanic to diagnosis the issue. During the test drive with the mechanic, he determined it was either an axle or wheel bearing issue, but wouldn't know which it was until he took the tire off to repair. As he was taking the tire off, he noticed the lug nuts were only finger tight, so he torqued the lug nuts and did another test drive and the noise was gone. He told me that we were extremely lucky that the tire didn't come off the car when we were driving. I emailed the service manager at Planet Hyundai to make him aware of the issue, but he failed to respond. I will not be returning to Planet Hyundai for service. read more

I recently sold my leased Hyundai Kona back to Planet Hyundai and leased a new Genesis G80. All I can say right now is... what a MISTAKE!! The first problem I had is that their finance group under paid the lease amount off and then the finance group charged me another month payment. Now three months later and I still haven't been fully reimbursed for the over payment. The next issue is there is supposed to be a concierge program with Genesis, but this dealership doesn't have the staff to support it. I have been having some major tech issues with the G80, including what appears to be a major safety issue, and when I tried to schedule an appointment to get it checked out, they are backed up a whole month before they can even get it in. Their staff are really friendly, but when you try to call them, they rarely call you back, including their general manager who I called but didn't hear back from. My recommendation is, if you are buying a luxury car, stick with luxury brands like Mercedes, Audi, etc. read more

There was a hiccup with a recall service, they didn't have any parts to do the replacement and they hadn't told me up front. Eventually they made everything right and I'm back in business. read more

I went to or called every Hyundai dealer within 100 miles looking for an Ioniq 5. Even though these cars are hard to get, Aidan Bettis was there for me all the way. I got regular and timely updates. Pricing was transparent and very fair. The actual purchase process was easy and smooth. Aiden was a pleasure to work with and I am extremely happy with my choice of Planet Hyundai. read more

Planet Hyundai - Auto Repair Near Me - Golden, Colorado

I don't even know how this place has even 1 star. I took my car in they had it for 8 months I finally got it back they never even fixed the stuff they were supposed to. I leave it there for another 6 months and they "dropped a brand new engine" I drove it for 2 weeks and the head gasket goes bad and is messed up from 3 cylinders. NO COMMUNICATION SKILLS. TERRIBLE MECHANICS. DO NOT GO HERE FOR ANYTHING. ‼‼‼ read more

My second visit to Planet Hyundai and just as bad as the first. I ordered a part for my vehicle & went to pick it up. I'm not quite sure if the people that work here are racist or just a$$holes. Grown a$$ men walking around, being rude and condescending to customers. I have not dealt with a female employee but I picture them being just as rude. Just a " Good ole boy" group of jerk offs. The manager sucks too. Don't bother complaining. Just don't go there. read more

Would not work with them again and would caution anyone from doing so. TLDR: Hidden markups, Gaslighting, Threats, and Lies. Firstly, they tout that they don't have "dealer handling fees", which is technically true but they will increase your interest rate on the back end. You can say you don't have upfront fees, but hidden markups make you shady and not transparent. Secondly, we reserved a vehicle in transit, after it arrived we started talking final numbers. The numbers they were quoting weren't adding up so I asked to speak to a manager. The manager continued to quote numbers that didn't make sense and I told him that I didn't feel comfortable moving forward and I would like my deposit refunded and his response was basically "too bad, your deposit is non-refundable, take what we are telling you or we are keeping your deposit". At this point, I attempt to contact Shawn by phone, leaving him a voicemail expressing my concerns. No response. I respond by emailing and texting to cancel my appointment for the next day. No response until the next day in the late morning. To which the only reply is if I am moving forward with the vehicle. A blatant move to only collect my non-refundable deposit and move onto the next sucker. At this point, not wanting to lose my deposit and seeing that Shawn, manager Jon, and Planet Hyundai having no interest in hearing my concerns and only wish to gaslight and collect non-refundable deposits, I tell them to reschedule my appointment for 3 weeks into the future, at the end of February. Which their only response was, if I was planning to finalize the purchase on the new appointment, not to address my concerns. And trying to tell me that he doesn't know if they can hold the vehicle for that long, against the terms of my reservation agreement, which they so graciously reminded me of it's non-refund-ability previously. They eventually relented and agreed to a new appointment in 3 weeks. Over the next few days I continued to attempt to get correct numbers from them and also tell them I am considering outside financing, to which they tell me that by doing so I will forfeit some state tax incentives if I don't go through HMF (Hyundai Motor Finance), which is just a blatant lie. After a long back and forth, they give me numbers that I know are technically wrong and HMF won't fund, but appear acceptable and they also agreed that I would still qualify for the State Incentives with outside financing, it would just go through the state, not through them. Three weeks pass and our appointment is coming up. I give the information they request for the meeting and everything is moving forward. I am LITERALLY driving to the dealership and 15 MINUTES before our appointment they send me text saying that I was right about the math being wrong 3 weeks ago and that the numbers he sent me were wrong.(Shocker, I know) So instead of actually looking into my concerns 3 weeks ago they IMMEDIATELY resorted to gaslighting and threats. I went forward with purchasing the vehicle I wanted, not because I trusted any of them but because the vehicle was hard to find and they finally agreed to somewhat acceptable terms, which still included their scummy hidden markup in the interest rate. I look forward to my opportunity to give feedback to Hyundai USA about them. read more

I had to reach out to the technician multiple times before hearing back after getting a message about the diagnostic report saying to call with any questions. I also left a message that was never responded to and when I came to pick up my car they couldn't locate the paperwork and the reason was because the paperwork wasn't done. They seemed rather unorganized which I can understand due to the large amount of construction improvements happening. When I took it to another mechanic they said that some of the information on the report didn't make sense. When I asked for a rental car they also couldn't provide one because they were all being used. I would not recommend servicing your vehicle here unless you have no other choice. I will say they waived the fee of the diagnosis though I'm not sure if it was to say sorry for the confusion or if it was just covered under warranty. read more

I would not recommend this service department to anyone. They are condescending and accusatory. There was absolutely no attempt to understand the problem or communicate efficiently with even an ounce of professionalism. They "discovered" the issue with the car even though that was the exact problem we reported to them several times and to several different people. Then when we were finally able to speak directly to our service rep, he claimed he could not comment on the problem as he had not even looked at the vehicle yet. I understand that he is not the technician, however if he has not even looked at the car, how can he assist us? This was an exterior, very easy to identify problem and would not have taken him more than a minute or two to walk to the car and look. He then said he would take a look at the car and call us right back. Over 24 hours later he called back... Through out the phone calls and voicemails he continually placed blame saying that we had obviously hit a curb and constantly retorting with other condescending remarks such as, "you know, plastic doesn't just break magically." We also brought the car in due to the parking sensors randomly going off, which they said since their techs could not pull an error code from the car's system there was nothing they could do. They did not attempt to offer any guidance or any kind proactive step to figure out a solution and just shrugged it off. Any kind of help or insight would have been well received. Ultimately, they wanted $2500 to fix the body issue. We walked away to find a different Hyundai service provider to avoid giving them any money. We would gladly pay $3000 to a different service provider due to this establishment's lack of professionalism. The only positive was a single interaction with John Wu (who was unfortunately not our service rep) but he actively listened without judgement or condescension and attempted to help us but was limited in what he could do as he was not our rep. read more

Very unhappy with this service department. Bad communication, multiple instances mis-diagnosing issues, and possibly dishonest although I can't be sure there. Full recap of issues below. Most recent issue: car was stolen. Brought it in for a full review, asking for it to be brought back to full working order. Issues: 1. They said the battery was bad and that's why the car wouldn't start and why there were electrical issues. We swapped out the battery for $460 - 2 days later, car isn't starting again. Seems to not be the issue. 2. They said there weren't any other issues besides the battery. I got the car home and found that the drivers side door won't lock and is jammed. Can't imagine why the tech wouldn't check if the doors would lock when I told them it was stolen. 3. I called back with these two followup issues after initial service. I was told I was responsible for getting the car back to them for a re service. They declined to send a tow at my request. 4. I text my advisor that "OK I'd take the car in, but needed a guarantee that I wouldn't be billed for diagnostics and that if the battery turns out to not be the issue with the car, that I wanted a refund on the battery". I called my service advisor after getting no reply for four hours. Then I called and left a VM with the manager. No reply from either party, now 30 hours later. I brought my car in to be fixed. They mis-diagnosed the issue, it seems, and missed an obvious issue with the doors not locking. Now, trying to get them to follow up, I have no communication coming from them, which has been a recurring issue throughout the relationship over the years. I feel scammed into buying a $460 battery at this time and also feel I can't trust them to do a good job with my car. Two other past issues, smaller but worth mentioning: 1. Two windows wouldn't roll down. They said that replacing the master switch should fix both, which didn't really make sense to me, which I said, but they said "we are 80% sure it will work". Lo and behold, the master switch only fixed one. Now they wanted another $200 to finish the job. 2. Had an issue with my car a few months back and Planet Hyundai couldn't get me in for a month and a half due to construction. Had to go to a local shop. read more

I am 6 months into working with this dealership and so far everything has gone smoothly, from purchasing a brand new Elantra (which I love) with William's help, to getting a bulging tire replaced with Zach and John. it seemed like the tire was hard to get ahold of but they went above and beyond to get me one, and the same day at that. At the same time they squeezed in my regular maintenance. Thank you! read more

I was in contact with three different people from the dealership about a car I had my eye on and the day I had an appointment scheduled to come in to see the vehicle as I'm on my way to the dealership I get a call saying they just sold the car. Not only did I find it extremely disrespectful but it baffles me how three people including a branch manager who personally reached out all failed to mention there was another appointment made for that car already given this information I would have made my way down asap. Overall I am more than unsatisfied and it's clear there is no good communication about anything going on in the dealership and the sales team is clearly only interested in getting their commission. read more

I called in for a few questions on my vehicle and to schedule a diagnostic appointment. The person I talked to was so condescending that I ended up scheduling with a different dealership entirely. From the beginning of the call, he spoke to me as if I was an idiot and made it seem like I was wasting his time. I was disappointed because they were the closest one to me, but I'd rather drive 45 minutes than work with such a jerk-off again. read more

They are horrible. From Jayme Payne their absolute joke of a Gm to their joke of a service department. I wish I could leave zero stars. Maybe Leo Payne needs to watch how is son and 'team' are running...I mean ruining his business. Waiting for un doctored and complete service records for my car and they've altered them and refused to give me any records except the dummy ones they changed. I've been asking for two months now and they broke the trim and wheel liner and refuse to replace the trim they broke in October. They have offered to send me the parts to fix myself. They've also offered a video of my broken car that they took...wait for it...in December. It's broken because y'all broke it in October when the first wheel liner flew outta my car and I hit it on the highway nearly causing a major wreck. Maybe your dealership should raise the bar instead of lowering the standard any further. I mean really, y'all can't go much lower as a dealership morally or in business. Y'all do shady $hit and target women and the disabled. Classy place Leo let's Jayme Payne run like a daycare. And don't get me started on that smarta$$ Levi in service or Byn who replies to Yelp with only what could be considered a marketing failure. read more

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The sales team is great, but this is my 5th time dealing with service and are very unresponsive.. the first two times I had appointments they lost them and told me I did not have an appointment and they could not help me even though I had the confirmation. They only did the work after I asked for a manager. Then, they did not install the update correctly so I had to come back and do it all again. Less than a month later I am having another issue so I made an appointment for service which took a week and a half to get, now they have had my car for a week and have yet to begin looking at it or do anything. Apparently when you wait two weeks for a service appointment, that is just to get you in line to continue waiting for as long as it takes them to get to it . The service team has also made claims that they are working on the car but they seemed to forget that there is an app that tells me every time my car is unlocked or moved. It is not been moved in seven days. read more

I'm extremely frustrated with the service dept reps! I've taken my Santa Fe in twice since mid may to have pictures taken of my front windshield crack in order to get a new windshield ordered. That's as far as it gets, apparently both times the pictures were taken and the windshield not ordered. Same rep both times, he has dropped the ball repeatedly. My first 2 reps, Mitch and Anthony were fantastic , now for some reason I have a new one. When I call and leave him a message to please call me back (3 times now) he doesn't. I've been told multiple times that he is the only person that can view my records and help me. I paid for the Lux Care package and would like to be able to use it!!! I'm also told to diagnose any dash light alerts they need my car for a minimum of 24 hrs. I went to McDonald Hyundai out of desperation last week to get my oil changed and the required maintenence completed after not getting any help from Planet, won't be going back to Planet !! McDonald had my car ready in 2 hrs, despite the "refill invertor coolant" light being on , great communication via their app/texting with straightforward estimate being text to me. They also told me I don't need to bring the car to them to get the windshield replaced, just call Safelight glass and give them my Lux care info to get the windshield replaced. I've had one problem after another with my 2022 new Santa Fe Hybrid, going to work with McDonald to get into a different vehicle. So thankful I found them !! read more

I purchased a used Buick Enclave from Planet in May. In August the power steering pump went out along with what I now know was a raft of other issues that there is no way this dealership did not know about. Warped front discs, rear shocks leaking, loose and torn front control arm bushings which caused unacceptable tyre ware. Full mechanical report here https://completeautorepair.autotext.me/Admin/customerdvi/index.php?inspec_id=WThoem9ieWQyL0xkMld5VEozNEhvUzdaZk00YU4xclE5S0ZpSGVoWDE0OD0= Just the power steering and control arms cost $2800 to fix. Add the $600 for front discs, $400 for rear shocks and finally new tyres. I would love for this to be reimbursed. read more

I worked with Troy and he was great! Very informative and helpful. I trusted his advice and would go back to this location because of the transparency and fair pricing. read more

what an interesting experience I had today when I visited this dealership. walked in to look at the Palisade and was informed that if I did not give them my personal information and do a profile they will not show me the vehicle. i thanked the arrogant car salesmen drove down to there competitor in Littleton and had no problem going over the SUV and even taking a test drive Go figure the reviews were correct and they will lose a sale on a new SUV... They are the quintessential car dealer, read more

I leased a Hyundai Kona Ultimate in June of 2021. A brand new car, I was the first to put any milage on the car. I had a great deal with three years FREE maintenance on a three year lease. 8 months later I received an alert that there was something wrong with the car. I remotely contacted Hyundai through the alert system, but they weren't able to diagnose or even tell me if the car was safe to drive. Understandable. There wasn't an appointment available for three weeks within 200 miles. When I called Planet, they fortunately had a cancellation the next day. I told them I needed a ride home to pick up my mom's car and get to work. The ride wasn't even called until AFTER we completed the preliminaries. I was late to work. Five days later I had not hear anything. I called and was told they had to call corporate because they didn't know what the diag. code was. It was the pcv valve. Even I had heard of that. Three weeks later, I was able to pick the car up. Almost exactly one year later, after a severe cold snap discharged my battery. I called the dealership and could get in (for a jump?!) in a week. My mom had sold her car, so I had no alternative transport. The woman who answered the phone asked if I could borrow a friends car. WHAT? My friends also need to work. I asked about a loaner and was told, if there was one available, it would cost $40/day. Since when are loaners so much? They shouldn't cost at all. I jumped my own car, and went to a store that provided complimentary battery checks. All is fine. Meanwhile, I can't even schedule an oil change or factory maintenance at the Planet's service center. I love this car, but can't see myself ever doing business with them again. They treat you well when trying to seal the deal and get your money, but they lose your business on the back end. I can't express how disappointed I am. read more

They aren't even worth a one star rating. They are thieves and will get you for everything they can. When I complained about my car's transmission and how it gets stuck during shifting and I was told that's normal. These cars are cheap, but not inexpensive. I will never do business here again. What a rip off. read more

I have been trying to get a hold of them to have them fix my brand new lemon. A 2023 Hyundai Elantra 12,000 miles electrical issues, tires that don't hold air, transmission went out, air conditioning went out now my car is over heatin! I left voice mails for managers and now the gm! Hoan Bu! I just left a voicemail with my return number. read more