Worst car experience ever. Bought the car had to take it back twice for issues. Told them it was…read moresqueaking and made a noise. Nothing done. My brake light comes on a week after I take it. Took it to a real mechanic they replaced my brakes. Don't waste your time or your money going here. Not worth it

Buying from a major retailer like CarMax is supposed to offer peace of mind regarding vehicle…read moreinspections and safety, but this was a terrifying and dangerous situation. I dealt with Austin, who made this entire process incredibly difficult and failed to provide the support or oversight expected when a customer's safety is at stake. I almost got into an accident with my family in the vehicle because my newly purchased vehicle stalled on the highway. I spoke to Austin multiple times about my issue, and he proved to be more of a roadblock for my safety than helpful. Because of the severe safety risks and the lack of professional accountability, I will be moving forward with formal complaints to the Better Business Bureau (BBB) and the State Department to ensure this location is held responsible. Avoid this location (CarMax Golden)--especially if you value your safety and don't want to deal with the headache I faced.

I-Car has become a cancer to our industry. I get that's its a business, and has to earn. Moving…read morethe welding cert from 5 years to 3 then adding a whole lot reasons to keep retesting and paying for the privilege its just good business, right? Just watch out for the tests when 2 goons show up, one is grading the other and they have a quota to meet.

Scam Artists. They are avoiding calls about this because they know they f*cked up…read more 2 weeks after purchase: The mechanic who inspected it said he'd never seen anything this horrible in 30+ years of being a mechanic. He was surprised we even got it home from the dealership, as it is in unsafe condition. The frame is rusted and was painted over so you couldn't tell. This was obviously not disclosed info. Here is the list of additional replacements that would need to be made: Rear shocks Rear brakes Rear differential rebuild Complete Rear driveshaft rebuild Transfer case rebuild Complete front driveshaft assembly rebuild Front springs Upper and lower ball joints Front hub bearing assemblies Front differential rebuild Front axle u-joints Track bar All tie rod ends Drag link Front shocks Steering gear box Rear leaf springs Up pipes and hardware Park brake shoes and cables Starter and starter relay Exhaust manifold, gaskets and hardware Headlight switch Transmission service Door hinges Rear hardware Reseal oil pan and oil cooler Manual locking hubs

Need a car? Want a Subaru? Does your Subaru need service?…read more This dealership has a great team in the service department that won't let you down! In 2025, I purchased a CROSSTREK Wilderness in GA. Then moved to Colorado and I have all the maintenance services for my vehicle taken care at this location. The staff in the service dept does a fantastic job! They have great communication skills and Shane took special care of my vehicle this wk went I went in for an oil change. A nail was found in the side wall of my tire and they replaced it free. Purchasing the extra warranty on my vehicle for things like tire issues or windshield cracks, car dents, has saved me a lot of money already. I appreciate being able to get an appointment same day and the comfortable waiting room.

I'm coming over to Subaru from AutoNation Toyota in Centennial, and always had good interactions…read morewith their service department. But i have had really awful interactions with both sales and parts here at AutoNation West Subaru. When I contacted sales, they just dropped the ball entirely. Literally did not respond to my email. It was very uncharacteristic compared to literally every other car dealer I've ever spoken to in my entire life. Needless to say, I bought my new car elsewhere. When i called parts to inquire about custom wheel covers, they couldn't tell me the part number of the wheel cover I wanted to buy and asked me, "Do you even know how big your tires are?" Isn't that something you should know when I give you the year, make, model, and trim of my vehicle? What's going on here, guys?

I had the absolute pleasure of working with Caidan, and I can't recommend her highly enough! From…read morethe moment I walked onto the lot to the moment I drove off in my car, she made the entire process smooth, stress-free, and even enjoyable. Caidan took the time to really understand what I was looking for, answered all my questions with patience and honesty, and never once made me feel pressured. She and her sales manager Tyler went above and beyond with every step of the process. If you're in the market for a car and want to work with someone who's knowledgeable, genuine, and truly cares, go see Caidan. I'm so happy with my purchase and grateful for such a great experience!

When we walked in the front door, the salesman Roberto didn't even turn around to greet us, he…read moreimmediately said the guy we were asking for wasn't here. That's when Ethan came to the rescue and scrambled and this was The only positive thing about my experience selling my truck to this place was Ethan. The rest of the experience while me and my 14 year old daughter sat here for an hour waiting for my husband to arrive was a joke. We weren't offered water, nobody asked if we needed anything, nothing. All we got to hear was vulgar comments amongst the car salesmen and the trash they talked either about customers who walked out the door or who they were on the phone with. Then walks in my husband and immediately Roberto comes over and says hey everything good man, you need anything and immediately offers him a water and asked if he preferred it to be cold or room temperature and then looked at me said oh do you need anything after I sat there by myself with my daughter for over an hour! Just based on lack of customer service and the fact they talked so vulgar with customers in the showroom is an automatic strike for me and I will never be back to purchase a future vehicle again.

DON'T COME TO THIS DEALERSHIP!…read more Service department is the worst I have ever dealt with. I left my pickup with them all day and they failed to diagnose and fix a problem with the button that allows the transmission to shifted into higher/lower gears. They told me to bring it again and leave it for 3 days to allow them to diagnose the problem. I asked them how long will it take to diagnose the problem, as was told "about 3 hours". Then I asked why do they need if for 3 days, and was told that's just the way it is for these kind of issues. Then they said I would probably have to bring the truck again after they order and receive the parts, and it would probably take another 2 days. What a horrible service department- STAY AWAY FROM THIS DEALERSHIP!

Not a great experience with service. Made appointment a week in advanced for snow tire swap, oil…read morechange and recall issue. Was first to arrive at 7:00 am. Informed the rep that I would need the truck back by noon or so. Was told not a problem. Came back at 12:30 and the work had not even been started. Came back at 2:00. Rep saw me and immediately went to get the truck. Was told the recall issue couldn't be done because of a software issue. Not sure that was true and just not done because of time limitation. My truck has been in two previous times for the same recall. Rep could not explain why although he could see that on the service history. No service manager around to talk with about it. Later that afternoon I receive a text about how well they did - 10 being excellent. Responded with a 1 and asked to be contacted by the service manager. No response from him - Mark S. Avoid the AutoNation in Golden, CO. They just don't care. Scott D.

I've now been to Planet Hyundai's Service Department twice, and both visits have been exactly what…read moreyou hope for but rarely get - no pressure, efficient, and genuinely pleasant. I actually drive down from Loveland to avoid the dealership I purchased from (Crossroads Hyundai), where the sales experience was the usual drawn-out back-and-forth barf barf bs and Planet Hyundai has so far been a refreshing shift from reverse to first. Granted I haven't had to deal with their sales team, but the vibe in that department doesn't smell off or feel icky either. Both service visits were quick, seamless and included the usual oil change, tire rotation, fluid checks... all handled without any friction. They do suggest manufacturer-recommended services (like alignments), but it's presented in a no-pressure way. Easy to say yes or no, and no weird energy either way. Big shoutout to my advisor, Riley Potter! She's been thorough, friendly, and refreshingly normal in the best way - thanks Ri! Everything so far has been covered under the new car care plan, and each time I've left feeling taken care of without a second thought. So, back in the road, and happy as a... yeah, I'll go with toad.

We didn't purchase our Santa Cruz from this dealership, but we needed it diagnosed and an…read moreappointment was available and we scheduled it. The appointment was a sham. Took it in on Saturday and it's now Friday and I doubt it's being looked at. Crappy communication. The dealer who sold me my car will get any business in the future- even if it is 30 miles away. If you are looking for this make - McDonald Hyundai should be your choice.

I don't typically leave reviews but am doing so in hopes that it saves someone else out there some…read moretime and money. I started working with Tim and his crew over a year ago to build our dream 4x4 Van. Tim spoke a good game but clearly over stated his companies ability to deliver a quality product. Things began to unravel when I went to pick up the van and less than an hour before we picked up the van the price was increased 7K without any future discussion when I was told the price was set just a few days before I left to pick it up. Not the way a reputable company does business! Then once I got the van home it leaked like swiss cheese. Every door, window, and multiple spots in the hightop leaked. Tim tried to get me to wait several months to bring it back and I refused. So I drove the 5hrs one way back to his shop and spent a late night allowing them to fix the issues. Tim assured me everything was fixed when I left that night. Only to get home and have a snow storm hit and the real issues showed their face. Not a single bolt in the high-top and roof rack had been sealed nor had any sealant been used on the max air fan. Several screws were just rain right into the hightop without a drop of sealant. The interor panles were soaked and are now warped from the moisture. So much for a brand new van build! So yet again I make the 5 hr one way trip to drop the van back off to address the issues. Tim blamed a single employee for all of these issues and said he fired the employee but he clearly never did any type of quality control on any portion of this build. We make the 5 hr one way drive yet again to pick up the van yet and everything seemed good. Then the rear end started acting up and developed a lot of chatter due to Tim's employees not adding the limited slip differential additive. During this time a leak in the front pinion seal was also noticed. At the same time silicone on edge of the top began to crack and peel and yet another leak developed along the windshield of the hightop. After a very heated conversation, Tim finally agreed to fix the rear end, pinion seal, and address the leaks again. Here we go again for another 5hr one way drive to drop the van off. We picked the van up yet again and Tim ensured me everything was good to go this time. Not so fast. After a little over 1,000 miles the pinion seal has started to leak again. I sent Tim a message about this and he has not responded for over a month. This last week we found several leaks still in the high top. After future inspection there is not a bit of sealant between the hightop and the van and the hightop is only held on by a handful of bolts. There a several places where the sealant on the outside of the hightop is almost 1/4 of an inch thick and you can see daylight between the hightop and the van. Again, clearly no one did any type of quality control on this build. I refuse to allow Tim or anyone on his staff to touch this van again, even if he would respond, and now am forced to find another company to fix all of the mistakes made by Tim and his crew. This was supposed to be a lifelong dream come true and has turned into months of frustration and thousands of dollars in fuel and time wasted. Buyer beware, Timberline Vans is not the quality van building company they will lead you to believe. One year later and Tim still refuses to return any phone call, text, or email. Now as another kick in the gut, the raptor liner that I paid him 5k to apply is pealing and chipping due to little to no prep work being done before applying.

I cannot say enough GREAT things about Tim and Timberline Vans. Their attention to detail, quality…read moreof work, and knowledge are unmatched. They worked with my schedule and produced the exact final product I had imagined. Timberline prides themselves in only producing vans they are proud of and this pride in their work truly shows and is passed on to the customer. Timberline Vans should be you first choice in 4x4 vans.