My experience working with Planet Honda was spectacular. I was searching diligently for many…read moreautomobile options online. I saw the listing for a vehicle that matched my stringent criteria and made an inquiry. It was at Planet Honda. The whole experience was first rate. The usual auto responses arrived in my inbox and then I was contacted by a real person. Oty was beyond helpful throughout the whole process. She sent me a video tour of the car. I immediately scheduled a test drive for the next day. Upon arrival at the dealership, I was greeted with a smile. All of my questions were answered. I was allowed to take photos of the vehicle and test drove it. Upon my decision to purchase it, with details of my bank auto loan in hand, the steps to come were easy and forthcoming. Oty is an excellent and kindly Sales Consultant. I got cookies and bottled H2o while I waited for the paperwork and final detailing. The whole process took a total of about three hours. I drove off the lot with an extended 48 month premium warranty to boot, and it all fell within my budget. There was no pressure at any time. Mr. Dobrosi, the Business Director, was kind and knowledgeable. He was efficient and even commented on my wicked cool style. Service with a personal touch. The dealership was clean and the staff were all friendly. I highly recommend Planet Honda in Golden, Colorado for all your car needs. Try them out. You'll be glad you did.

They're one to stay away from, especially if you're a woman. They have a lot of "recommendations"…read moreand their prices have increased far too much over the yrs. After many yrs taking our car there, with impeccable service records, they offered a fraction of the value of the car and refused to budge (even after being serviced). We took it to where we purchased the vehicle (much further away) and they bought it for 4x what Planet Honda offered. Photo below shows how they returned our vehicle knowing it was our last visit before selling. They only care about $$, not their customers or doing good, honest business. Won't return.

My Outback was totaled in an accident. I called Subaru Auto Nation West to see if they had the car…read moreI wanted based upon an exceptional Consumer Reports score. They had 1 left. We were ~ 300 miles away. They took a $500 deposit to hold it for me. 2 days later, we purchased a 2025 Forrester. All of the staff we worked with were knowledgeable, helpful and none-threatening. It was a surprisingly enjoyable experience, I LOVE my new car!

Bought a brand new car with full warranty and it had strut issues when it shouldn't have and wanted…read moreto charge me over $3k. Traded car in and was pushed into a car that the Sales person, Jay forced me into and he lied and deceived me so much over many things. Had nothing but issues since I got the second car. Took it in numerous times (over 10 times) to this AutoNation I bought it from as well as other Subaru AutoNations. Also have bumper yo bumper warranty on it and they won't repair it. Claim they can't find the cause of the issue. Even though they see there is an issue. I have numerous photos and videos and yet they won't figure out the exact issue and repair it. Looked into a third car for trade in and used this time. Took it to another mechanic to have inspected and it has a seeping issues and the sales manager said that's not an issue to be concerned about that all used cars on their lot have seeping issues. This is not normal. Decided not to move forward with the car and the demeanor of the sales rep changed. Nothing but issues! Do not buy or have service done here!

I bought my vehicle from them in 2019, good experience. I've taken my vehicle to their service…read moredepartment several times over the last 7 years, and no issues. Not this last time. This last experience was the worst experience I've ever had with an automotive service center in my life. Dropped off on a Wednesday for recall work, and diagnostic on a problem with the AC system. No word until Friday, no discussion, just an emailed automated diagnosis and approval system. They identified the problem with the AC system, and the estimate was pretty high for such a minor repair. They said the parts were in stock, and I assumed the work would be done before close of business. I approved it. Come 4:30 I hadn't received word, and decided to reach out to see if they could give me a timeframe. The part was not actually in stock, and they couldn't get the work done until Monday. I needed it for pre-arranged plans for Saturday and was able to arrange to pick it up and would return the following week to finish. In the meantime, I researched the parts needed and found I could do the work for much less elsewhere. After no notification the next week, and nothing the following week, I assumed they really weren't hurting for my business. The Service Rep finally called this morning (two weeks later) to schedule the work, and I informed him that I had decided to have another shop do the repairs. Apparently this was not news he was excited to hear, and decided to make that very well known to me in a very disrespectful and discourteous manner. Telling me that he just wasted his time, and was very dismissive. I wasted HIS time? What about my time when I drop off on a Wednesday with the expectation of the work being done by COB on Thursday and not hearing a single word for two whole days? Absolutely uncalled for behavior and atrocious customer service. I will not be returning to this service department, and I will make it very clear to anyone I know that they should avoid this dealership as well. I guess being a long-time, loyal customer means nothing anymore. Horrible customer service, would not recommend. Too bad they didn't send out the FCA survey, as I would have put all very low marks on that, too. Edit: After conversing with the Service Manager, Jason, the conversation was surprisingly pleasant and I was informed that the treatment I had received was unacceptable and he wanted to rectify the situation. He went out of his way to ensure that everything was completed in a timely, and efficient manner, and even provided a rental car for me so that I wasn't too inconvenienced by the vehicle being in their service department. The work was completed that day, to my satisfaction, and there was open and timely communication which met my original expectations. Moving forward, due to Jason's sincere regret and willingness to correct the situation, I will be giving them another chance.

Zach and Joe are AMAZING!!! Great place to buy a car. They made the process smooth and easy.read more

I had the absolute pleasure of working with Caidan, and I can't recommend her highly enough! From…read morethe moment I walked onto the lot to the moment I drove off in my car, she made the entire process smooth, stress-free, and even enjoyable. Caidan took the time to really understand what I was looking for, answered all my questions with patience and honesty, and never once made me feel pressured. She and her sales manager Tyler went above and beyond with every step of the process. If you're in the market for a car and want to work with someone who's knowledgeable, genuine, and truly cares, go see Caidan. I'm so happy with my purchase and grateful for such a great experience!

If you want to pay dealership prices and still get terrible service, this is your place. I came in…read morefor a warrantied windshield repair for my Jeep (gorilla glass). Danny takes my info, plugs me for the 2500 dollar maintenance but that he will take care of the paperwork. Nearly 3 months later, even after he speaks with the glass dealer I gave him, still no word. Finally tells me the part number doesn't match up and he can't help me. 5 star service for sure. Or maybe not worth a star,,,

Overall, I had a great experience buying my 2010 Ford Escape Hybrid here. Tim Michel was my sales…read moreperson and he was very professional. No games, just straightforward cash transaction. It was apparent that the service dept went through the vehicle pretty thoroughly. They had replaced brakes, machined rotors, replaced a bad window regulator and did an oil change and full inspection. In my experience, most car dealers will take in a vehicle, change the oil and put it on the lot. The only reason for a one star deduct was because the car did have some mild hail damage that was not disclosed on the ad and I had to point it out to Tim. Damage was very mild and only noticeable on the hood. I had a mobile paintless dent repair guy take out the light damage for $50. Would buy here again without reservation. Steve Gilbert

DON'T COME TO THIS DEALERSHIP!…read more Service department is the worst I have ever dealt with. I left my pickup with them all day and they failed to diagnose and fix a problem with the button that allows the transmission to shifted into higher/lower gears. They told me to bring it again and leave it for 3 days to allow them to diagnose the problem. I asked them how long will it take to diagnose the problem, as was told "about 3 hours". Then I asked why do they need if for 3 days, and was told that's just the way it is for these kind of issues. Then they said I would probably have to bring the truck again after they order and receive the parts, and it would probably take another 2 days. What a horrible service department- STAY AWAY FROM THIS DEALERSHIP!

Very pleased with my new Frontier Pro 4X. Derek made the process very straightforward. Would…read morerecommend anyone go here if you're in the market for a Nissan.

We bought a Nissan Leaf on NYE! We originally went in for a quote then we were told that the tax…read moreincentives were expiring that night since it was going to be a new year. We got numbers and went home to discuss our plan. We ended up back at the dealership in the evening. Martin was our sales guy and he was pretty chill and helpful. He wasn't pushy at all. And knew that we wanted a leaf for a commuter. We had a good experience so no complaints from us.

Best place to buy a vehicle. I purchased my Crosstrek from…read morethere and Cody was my sales rep. The process was fast and easy. They let you look at the car fax amd test drive immediately as well. I definitely recommend ... When I purchased another vehicle, it will definitely be from there, once again. Thanks CMM and Cody

Test drove SUV to my mechanic he found oil leak-coolant leak-needed rear brakes.Purchased -had…read morethese items fixed. Drove home bad smoke from exhaust and back to mechanic.Replaced valve cover gasket-PCV valve-drilled out clogged valve cover drain holes.Driving home stopped for hamburger and in the parking lot the engine threw a rod and had to have it towed away.Never even really drove the car but back and forth to the shop. Over $11,000 gone and the salesmen said he was sorry for my misfortune.

I was experiencing random losses of power from my 2023 Genesis GV70 2.5T Sport Prestige. Upon…read morefurther research and reading the engine code, I came across a warranty service bulletin to replace the water pump. I took my vehicle in for service and was very pleased with the help from Jovan Sisneros. Unfortunately, the problem I was experiencing turned out to be a punctured radiator behind an area of the bottom front grill which was completely unshielded and exposed. I was informed that my problem was due to a road hazard (not a poorly designed grill) and the work would not be covered under warranty. I expressed my concern about this and also highlighted some price discrepancies in the invoice that was sent to me. I requested to talk to the Service Manager, Ryan Melnick, and he was completely unsympathetic and would not provide any sort of discount or explanation for this repair. He even stated that he had seen this problem before in other GV70s but said that all vehicles (like his BMW) have design flaws that are unaddressed. In the end, I was billed almost $3000 for an oil change, new water pump and new radiator for a car with 20,000 miles and which is less than 3 years old! I think that Genesis should address the design flaw and that this dealership should be more understanding of the huge out of pocket expense that customers are being subject to. Ryan was especially unhelpful in this situation and so I am sorry to have to write this poor review. I love this car but this issue has made me have second thoughts about keeping it.

Ben was great. Showed us all of the option available and never felt pushy. He knew what he talking…read moreabout and I would def recommend doing a test drive with him.

First, I will state that the staff here is so friendly and they don't pressure you. These…read morequalities are appreciated. However, I can't justify a higher rating due to the fact that there was no follow through after an initial visit to test drive a vehicle and also have mine appraised. And that's a shame. Their loss was someone else's gain.

I purchased my Subaru from here in 2016 and have been getting car serviced here ever since! They…read moreare super nice, honest and very reliable. I usually get the synthetic oil change special which runs about $80 plus tax. The special includes tire rotation and a 36 point safety inspection! This time around they found a nail in one of my tires and were able to remove it and patch it up. I would have not known that I had a nail in my tire until it was too late! Thanks Automotive Avenues for always being awesome!!

Chance is wonderful here, at this location. He's helped me multiple times, fix/sort out issues from…read moreother dealerships, before I had the right relationships in-place at the location closer to my house, thanks to Chance solving. 1. Chance identified a miscommunication from Toyota Corporate Communications, sent incorrectly, to my house, while I handled my dad's estate, which informed me of an alleged paint chip recall. However, this was sent to me well after my dad died in 2021, so obviously I assumed it was for my dad's, now my, Corolla, which my dad got in spring 2021, after - per USAA General Counsel - his Prius, was totaled in a November 2020 5-car pile-up, caused by a woman in a Geico Jeep Liberty. Not so. The communication was for the Prius! Chance figured this out, after the location near my house pawned me off, saying they don't do body shop work, and to come to this location. I wasted an entire vacation day, listening to the other location, wasting my valuable/limited time, only to be told that this location also doesn't do body shop work, and furthermore, Chance identified - using the VIN number - that the communication, which failed to list make/model of said vehicle, was regarding a paint chip recall for the Prius! Unbelievable & so annoying / inefficient / disrespectful, proving the importance of proof-reading corporate communications to allegedly valued and allegedly respected customers, such as myself. 2. The location near my house failed to do a proper alignment on my Corolla, when installing snow tires in December 2025, so I brought my Corolla to Chance, for a second opinion, and he solved everything. Highly recommend!

Sales experience was still great, but the service department is a nightmare. 4 hour oil changes…read morewhile you wait, even with an appointment. Then you have the audacity to try to charge my wife $60.99 for an engine air filter when you're very own parts counter sells them for $16.50. I've been trying for a while to get her to take her car somewhere else and you have finally helped me. Thank you for your consistent carelessness of customers time!