The only real good thing about this place is that they have the arguably the cheapest rates…read more($139.99 per hour and no 2 hour minimum) in all of Phoenix, but like they say: you pay for what you get. Even though I agreed to a specific timeframe, they changed it until we finally agreed to a timeframe for them to come to my apartment. On the day of my move, I found out through the dispatcher that they put the wrong address so I had to correct that. The dispatcher assured me they would be on time but when they weren't, I called again. The dispatcher gave me the number to the trucker. The trucker told me he was working for a different company and then told me what time he would show up to my place. He never did. At that point, they were 2 hours and 30 minutes late. I was livid at all the lies and the incompetent behavior going on. It got to the point where I felt like my property would not be safe in their hands considering that the dispatcher and trucker were working for 2 different companies. It was extremely shady and I cancelled it. It made the entire day extremely stressful as I had to figure out a way to move my things after such a horrible experience here. Note that the owner even messaged me to ask me to write a good review about this place before the service even happened. I've written over 900 reviews on this site and I've never encountered an owner who personally tried to convince me to write a good review before they even complete their end of the bargain. Stay very far from this place if you value your time and property.

Horrible moving company. I made the huge mistake to go with the lesser quote, never again will I do…read morethat. They ruined several pieces of mine. I buy most of my furniture at good furniture stores and I take pride in my pieces. My walnut dinning table was carved into and ruined, my teak breakfast table had dents all over the place. Almost every piece of mine had something wrong with it. They showed up with no blankets or covers they dirtied my mattress because they didn't have covers in a rented uhaul. It seemed like they had just quit their "normal" jobs and just starting moving from one day to another. They were late, charged me by the hour and when I would check up on them they would be standing around just talking. I regret using them every day since I have to stare at the damage they caused.

When I booked services for hanging art, I was told the hourly charge was $165. The men who…read moreprovided the service were very professional and did an excellent job. They were here for 1.5 hours and my total was $495. When I contacted the company, I learned they have a minimum 2 hours charge, plus 1 hour travel. Therefore, if you use their services the minimum charge is $495. This should have been made clear up front!

I HIGHLY RECOMMEND STAYING AWAY from this company! They had great service until the moving day…read moreactually came and they broke my desk, left numerous scratches on my dryer, and broke a storage bin of mine. Prior to hiring them I asked them numerous times if they had insurance to take care of anything that was broken or damaged. They said yes. I expressed to them numerous times my bedroom furniture was fairly new and that some of the pieces were heavy to please take good care of it. They said no problem, we will wrap and secure every item very well and told me they basically have a white glove service. It has been since 4/29 that this has happened and NO ONE has resolved my issues with the broken desk. I have called numerous times and they just keep saying a manager will call back and he never does. I am very upset and want my desk replaced! I really need a desk for my office

Mikal canceled my interstate move the same day! I was all…read morepacked ready to go. Mikal called in the morning to tell me he will be late. Then, 1h later I received a text saying my interstate move is canceled, then stopped all communications. Quality Movers put me in a very bad situation.

Such a great company. We literally got abandoned by the moving company we hired. Another moving…read morecompany highly recommended them to us when they couldn't help us. The owner, Mickel, immediately offered to help us out of our tough situation. What integrity and kindness. He had his crew there at 7am the next morning. They easily got the couch through the door that the other company argued would not fit. I can not say enough good things about this moving company. I would highly recommend them.

Absolutely horrible. Not even a real company. Just a guy who tries to outsource to someone else and…read moreskim off the top. Tried to "reschedule" on me 15 minutes before our agreed upon start time and when that didn't work for me he disappeared with my deposit.

I needed movers for my mom and I went with this company, and sure enough they didn't disappoint…read more Everything was wrapped and handled with care which was one of my moms biggest worries. I'll definitely be recommending them to anyone who needs movers in the future!

I recently used Big Time Moving for a one room move. They showed up on time and got everything…read moremoved out and into my storage unit in a timely manner. I will use One Time Moving again when I'm ready to move into my new place.

Quoted two bedroom move for 4-5 hours with pack & move and I had 75% of packing done, but took 7…read morehours. If you value your property, do not use them! Instead of packing in boxes, all of which I provided, but asked them to bring more, which they didn't, they threw my things in black garbages bags so I couldn't even see what was in them. My furniture looks like it came from a scratch & dent store now. They ruined my television because they didn't put it in the TV box that I bought for it and I also bought three wardrobe boxes which they also didn't use! They wrapped my clothes in dirty moving blankets (which they should have used for my furniture) and threw them in the truck. Hung some of them at the new place, the rest are on the floor. I had my boxes labeled so I knew where to put them...they didn't read what was on the boxes. Now, I have to move boxes which I paid them to do. All around bad experience. Good value for the money, but you get what you pay for!

Very happy with their service. I called the day before my move and they came the next day on time…read morefully prepared. They were pretty quick to move all the furniture from my apartment and the entire process took about 2 hours. They also treated my furniture with care avoiding damages.

Loved that they showed up in a mask, as safety is number one right now. Jose and his team were on…read moretime efficient and took great care of all my items. Everything was properly protected and the guys worked hard till the end. I don't usually write reviews but this company went above and beyond to make sure I was happy and worry free my entire move. Highly recommend using them for any of your relocation needs.

Soft touch moving made our move easy. Jose and Scott showed up on time, they called ahead and…read morestated the time they would arrive.They moved everything with care, you can tell they didn't rush just to move items but did it with love like it was their own items. We will definitely use SoftTouch again.

I am writing as a repeat customer to express my strong dissatisfaction with Soft Touch Moving and…read moreto document a pattern of poor service, unexpected fees, and unprofessional behavior. Previous Moves: My first two moves with your company cost between $250 and $350 each. The most recent quoted move was significantly higher at a flat $500, with an additional $180 charged in 30-minute increments (rounded up) for any time over the agreed period via the Groupon deal. During the most recent interaction, I was charged unexpected extra fees. When I questioned them, the representative hung up on me. I called back to request assistance in recovering funds through Groupon. The representative again stated that Groupon is a third party and not their problem, then hung up on me a second time. Email from Lisa (for reference): "Thank you for sending this over. We have 6/12 arrival 630-7am. For the Groupon we will need the Groupon redemption code and I can send over our contract and payment link for the trip fee $100 + $40 mileage fee and $90 moving supplies that are required to properly protect and handle your belongings (stretch wrap, mattress bags and tape). On the day of service any additional hours are $180 prorated in 30 minute increments rounded up. Please let me know if you have any questions Thank you Lisa" You may verify yourself whether these additional charges are clearly disclosed in the original Groupon description. Edit after laughable response from owner: I have receipts from th bank showing I received a full refund. No need to lie. Service Issues: * First Move: The crew initially performed a walkthrough and appeared professional. However, after the move was completed, they had forgotten one of my televisions. Despite pointing it out, they offered no solution and simply left. I was forced to arrange separate transportation for the large TV myself. While the crew was polite, the lack of accountability after a walkthrough was unacceptable. * Second Move (No-Show): The movers failed to show up entirely. I filed a dispute with my credit card, which resulted in a full refund. Credit Card Refund Confirmation: "We are writing to inform you that a refund has been initiated in connection with your recent transaction with Soft Touch Moving. After reviewing your dispute and the details provided, we have processed a reversal of the applicable charge. The credited amount will be returned to your account ending in **** within 3-5 business days, depending on your financial institution's posting times. No further action is required from you at this time. If you do not see the refund reflected after the stated timeframe, please contact us so we can assist you further. We appreciate your patience while we completed our review." In summary, I would strongly advise others not to waste their time or money with Soft Touch Moving. The combination of surprise fees, poor communication, unprofessional hang-ups, forgotten items, and no-shows demonstrates a clear lack of reliability and customer service.

If I could give zero Stars I would. They completely ghosted us on moving day no call no show never…read moreheard from them ever again and I was a repeat customer! I would never recommend them or recommend anyone to use this company.

8 minutes ago I paid over $2600 for a move with in five…read moremiles. They told me they were bringing 5 guys, they brought 4. The fourth guy was very sick (during Covid) and couldn't do much of anything. I got stuck paying for the 4th guy and it took drastically longer than it should have because the guy was too sick to do anything. My biggest beef if that the guy dropped and broke my brand new mirror, not even out of the manufacture's packaging yet. I had just paid $315 dollars for it. The owner said he would take it and have it fixed and bring it back the following week. He has ignored all of my calls and messages. The mirror is a Christmas gift and I want the mirror back so I can fix it myself as it cannot be replaced. They also put tape on the front door threshold and I cannot get it off. It was a brand new construction and this is the first thing you see when you walk in my door now. He said he was going to come back and take care of it but again he has ignored all calls and messages for the last 3 weeks. I am extremely disappointed in their service and respectfulness. I treated them very well, tipped them very well, and have been very patient regarding this.