This is a top dealership, with the largest inventory of Black Label Lincolns in the country. I especially want to recommend Greg Bernave in sales, who was super helpful to me in finding exactly the vehicle I wanted over the internet. He went out to the lot with his phone camera twice, first to find the car I wanted, and then to show me answers to specific questions. Greg made it very easy and fun to buy the car over the internet. He also went above and beyond to get all the paperwork handled smoothly and quickly. He was available by text and email through the whole process. He is truly committed to customer satisfaction, not like some people who just say the words. Call Greg when you want to shop for a new car. read more

Do not lease or buy from this dealership. When you return a vehicle you are compelled to buy or lease another Lincoln or PAY A $425.00 FEE !!! We returned our Lincoln 3 months early, ONLY had 9000 miles on it BUT it is a real lemon. Had many serious computer issues and quite a few other issues. DO YOURSELF A FAVOR AND GO ELSEWHERE. read more

When shopping for used auto I spoke with Bill Beaudry at the dealership. What a positive experience! He listened to when I told him what I needed. One new trade-in auto was perfect however after close inspection he advised me of mechanical concerns and "saved" me from making a bad decision. He will continue to keep looking, I trust his integrity! Thanks Bill. read more

Wow. Don't bother talking about the financing and leasing offers on the Lincoln website. The Lincoln website that is linked directly to Sanderson Lincoln's site when you go to finance and lease options is apparently not real and not to be trusted. The finance manager will tell you it's wrong and then deny it exists. Thanks for the craptastic experience. Strange, that the finance guy can't read and understand what his own company has out in the site. Makes you scratch your head and wonder how he functions in life. This clown had the nerve to raise his voice on the phone to a potential buyer about their website being wrong. Wow. Guess he's good on sales because my money will go somewhere else. read more

I have edited my original review of one star to five stars. After my first review, I was contacted by the GM Mr. Cox. I was asked what was the issue and could we still come to an agreement. After hearing our side to the event, and I believe reviewing it with his sales team, he did everything he could to make the deal happen with my senior parents. A change of salesmen moving forward, and Mr. Hampton was wonderful in handling of the finalization of the paperwork. A situation that could have ended very poorly, instead Sanderson Lincoln did all they could to make this auto deal and my senior parents very happy. A big thank you to GM Adam Cox, and Client Advisor Carlton Hampton. read more

I purchased a 2018 Ford Explorer about 1 month ago. Randy (sales agent) was very polite and easy to work with. Very clean sale. No run around a with the price. I highly recommend this dealership! read more

I called service department for a oil change. They didn't have any immediate openings but offered a home service to change the oil in my driveway. I said ok but started thinking about it they always offered a car wash with oil change. So i called them back. Asked if they offered a voucher for a free cash. Said no. I could come in and get one whenever. I was told when I purchased my Lincoln that a free car wash was complimentary with service. Well i guess it isn't. read more

Chris Garzaran is a very professional, enthusiastic, fun person and helps me a lot. I am very satisfied with the service here. Highly recomand! read more

Excellent dealership, professional clean and trustworthy. They helped us get into our new acura without any hassle. I love seeing a dealership that still values family and gives their employees Sundays off. read more

Great experience buying a car and the trade of my existing vehicle. DeVarrio went above and beyond to make the numbers work and was very helpful in arranging financing. Most everything was done via email and online - it only took 45 mins of signing papers in the dealership. Would gladly come back again if I need another vehicle. read more

This dealership was fantastic! After going to several other dealerships, my mom was worn out and disappointed by the treatment and disrespect. Nick took my such good care of my mom, was extremely knowledgeable about the vehicle, patient, and gave us the piece of mind that everything was taken care of. Marques, the business manager went through all the paperwork with ease. Car buying was never easier. read more

Went in for my oil change and it was in the fast lane so needless to say I truly wasn't in there long, I'm sure it would have been longer if I took the car wash but chose not to have car washed. The guys that work in the oil change department are very nice and friendly. It's a great place to go. read more

We bought our Navigator here and Eddie K. was great. We consistently have excellent service. Tom, our advisor, is always helpful. They get us in when we need it and provide a loaner that fits our family. We'll continue coming back because of the excellent service. read more

Just purchased a beautiful MKZ that I have been eyeing for some time. My experience was extremely pleasant and I received such wonderful customer service from this team. Bill was so patient and friendly. We had been communicating for a week before I could even come in. He did an excellent job answering my questions, sending me updates and pictures before I made my visit. When I finally made it in I felt so comfortable with the process and with him. He is genuinely an amazing person! Definitely a reason why I decided to visit this dealership. During the the process I also met Devario (Cool socks and sour patch kids). He was also very pleasant and got the numbers crunched right at close time! Thanks for making it happen. If anyone is heading that way he loves candy!!! Our Sales Manager, forgive me because I don't remember your name but I do know he is a Cowboys fan (I still Appreciate you). He was super friendly, very informative and most important not pushy. Much appreciated. Shout out to the young and older gentlemen that was running keys, checking on cars and working in the guard shack. They both displayed great customer service and were very friendly. All of you contribute to this wonderful experience. This team runs as smooth as my new car! Bill a great big thank you for everything. I appreciate you all. read more

Very unprofessional! I wouldn't even give this dealership one star. They don't want your business and are not afraid to say it to your face! I was in love with the new 2022 Aviator. My sales rep was inexperienced and I even overheard an experienced sales rep coaching him on what he did wrong. The GM is very unprofessional and will speak to you in a cocky manner, has poor body language when speaking to you and is all together rude! I expect more out of a luxury dealership that people are spending nearly $100K at. The GM bluntly said to me that he would not discount his vehicles because he knows he'll have another buyer tomorrow. It didn't matter that I was there then to buy a car, right in front of his face! Overly cocky! TRUST ME! Take your business elsewhere! STOP BUYING CARS HERE! read more

After setting an appointment and waiting two weeks to get my car fixed I get up early and drive 15miles to be told they can't do the work, after being told that it wasn't a problem. wasted time and money , will never see me again. read more

Love Sanderson Lincoln service :) Since my Navigator is on the extended service plan......Anything major went wrong and they gave me a loaner car, usually a new towncar for the day or two. They also have a quick lube area for the simple service: oil changes, brakes, tires....They took care of my tires here since they wore out way before the mileage warranty. I always get taken care of here and even though the Lincoln needs more service then my other cars it gets fixed right and on time here. I never had to go back and get the same thing fixed a second time. The techs here know what they are doing and even caught problems with my Navigator before it became a major issue. read more

Being from a family of Lincoln drivers, I have had cars there on more than one occasion over the years. Recently, I have been doing business with Bell Ford, but the last encounter became the last straw with questionable charges and unnecessary recommendations for services. I was back at Sanderson a week ago and could not be more pleased with the level of service. Thorough, precise and honest are 3 words to best describe my transaction. Moving forward, all of my Lincoln business will be with Sanderson Lincoln on Bell. Props to my service advisor, David Buhler, for the smooth transaction and quick turn around. A special "Thanks" to Joe Doucette, a repair technician who takes the time to know his product and executes his job in a thorough and meticulous manner. These two guys KNOW what customer service is and delivered it! Thank You read more

The staff at Sanderson Lincoln made buying my new car painless and quick. Working with their internet sales group I got an incredible price on the exact car I wanted. There were no real challenges that the team didn't overcome and I couldn't be happier with my purchase or the experience. I got in later in the evening and everyone stayed late to complete my purchase and send me home in my brand new lincoln. A couple of years ago my friend purchased a car from Sanderson Lincoln and I was with him, I saw how great his experience was which encouraged this experience. The staff remembered my friend and I from his purchase and were extremely warm. I can't wait for my continued experiences with their service department and I have every confidence they will take great care of me. read more

Dealing with Sanderson Lincoln over the past few years has been a pleasure. The salesman I dealt with worked very hard to find the exact car my wife was looking for with only the options she wanted, all at the right price. He made the buying experience the best I've ever had - no high-pressure selling or tricks. It was almost too easy. He was very upfront and accommodating. Since then, I have had the car in for regular maintenance and service. Travis does a GREAT job. They are always on time, offer me a loaner car, and clean/wash the car when done. If you are in the market for a Lincoln in the Phoenix area, I HIGHLY recommend them!! read more

First, let me say that buying a car is a very emotional process. It's hard enough to go through it in person. The system is designed to promote a very fast-forming and solid relationship between buyer and seller using the dealer facility as a "gathering place" to promote the bond. It only adds layers of complexity when we eschew that convection and execute the deal having never set foot in the showroom. I'm an advanced car buyer and a former car salesperson which makes me just smart enough to drive everyone crazy, including myself. Suffice to say, it takes a very patient, honest and diligent salesperson to sell me a car. Add in the fact that we're transacting the entire deal over text, email and FedEx and things can get very complicated. I have to say that, despite some bumps in the road caused by developments beyond anyone's control, Eddie K (Internet Sales Manager) was the consummate professional throughout the process. We finalize a purchase of a preowned 2013 Lincoln MkT the likes of which we simply couldn't locate in state. I searched for several weeks and most of the units we liked were in the North East making the shipping cost prohibitive. But we found a jewel at Sanderson and we were able to get everything processed over just a few days. I highly recommend this dealership. They took very good care of us, despite having never met us. I really appreciate their calm demeanor even in the face of some of my less-than-savory moments. I will gladly do business with them again without reflection! read more

Just bought & financed a used car for the first time from this dealership - I highly recommend them! Everyone warned me to be careful and told me horror stories about their experiences with dealerships. But Bill Beaudry from Sanderson Lincoln was truly amazing! No games, no pressure, and plenty of patience as I asked LOTS of questions, lol! Bill made the process easy, and I feel like I got a great car with great financing terms and a decent trade-in price for my old car. Not only that, but when I picked up the car, it was super - clean and they even ordered me all new car mats! Thanks, Bill! Totally worth the drive! read more

I had my navigator towed to Sanderson on a Sunday after blowing out two tires (bird 2 me 0). 24 hours later Jake in service had it back to me with two new tires, oil changed, washed and delivered to my home. One of the best service experiences I have had with a dealership! Thank you! read more

I had a really good experience. I called in and Jake gave me a quote and when everything was finished the amount was exactly how much he said it would be. I got an oil change, tire rotation, wash and inspection in under and hour. It wasn't super pricey either. I have no complaints. Thankyou Jake!! read more

Okay, so maybe I was wrong. I just had it in for warranty work and every aspect of the customer service was nothing short of amazing. So, let's go with 5 stars and chock up the initial problem as a remote occurrence. Everyone can make a mistake. How one goes forward from their mistakes speaks volumes!! read more

Really enjoyed our experience with Sanderson. We came in late on a Saturday, we thought they were open till 9, but they stayed and worked with us and got the car ready and detailed before we left. I will look at Sanderson again for future purchases, and would recommend them to friends. read more

Having been in the Phoenix area for nearly 30 years, I'd heard about Sanderson Ford many times and all the great things they do. I never really saw myself owning a Ford product, however, until the last couple of years. When time came to update my vehicle I chose Sanderson Lincoln based on knowing salesman Clay Kling personally but not closely. Like many people, for me the thought of going car shopping is on par with getting a root canal, but the Sanderson dealerships are different. I went in not knowing what to expect but they exceeded my expectations. Clay was very patient with me as a customer who couldn't make up his mind for about two weeks. However, Clay did everything he could to make me want to purchase a car from him and the dealership he represented. He and they were never pushy, but did help guide my decision with just the right amount of follow-up. I've had my car just under a month and love it. I still feel like a "hot prospect" customer with their dedicated service after the sale. Had my first service call today for some minor issues that needed attention. All was done right, on time and done well. Sanderson Lincoln has a loyal customer in me. read more

I just recently purchased a vehicle for my wife at this dealership and it was one of the most pleasurable car buying experiences I've had. They even got me a way better deal than the initial bank pre-approval offer I walked in with. They could've sold me the vehicle with the financing I secured on my own, and I would've walked away paying a higher interest rate. But they didn't let me do that. This tells me they did not want me as a one-time customer; they wanted to earn my business again and again. And they will. The level of service they provided is extremely rare to see today especially in the auto industry. From start to finish, Jerry and Andy treated me courteously and fairly. Zero pressure. Zero BS. Zero back and forth games. This dealership and the way it's managed is far different from other lots. It was refreshing. Big thank you and and see you guys for my next vehicle! read more

I recently purchased a 2017 Lincoln MKX from Sanderson Lincoln. I had the pleasure of working with Steve Jaronik, a true professional and never did I feel any pressure to close the deal. He let me spend my time and he was prepared to work up numbers on several vehicles. I finally settled on Ingot Silver with Ebony Interior, and couldn't be more pleased. The attention to detail by everyone there was outstanding and their concern that I was getting the car I wanted made me feel confident that Sanderson was the right choice. Next week the Tech Specialist will be at the house to link up some things which is a very nice feature. So, if you're in the market for an awesome Lincoln, I recommend the MKX, and Sanderson, and you definitely should meet and work with Steve Jaronik. Bill T. Phoenix read more

My friend and I went with her mom to Sanderson to purchase a new MKC. Nick was so helpful, polite and knowledgeable. The experience was fun and informative. Nick explained things to all of us and made sure my friends mom was comfortable with the function of the car. There was no "sales pitch" or pressure whatsoever. Sanderson is a very nice family owned business. read more

Classic bate and switch and uninformed or scamming sales person. Randy and I went back and forth with emails on a car. We then spoke on the phone about the car and price. We made a appointment to purchase the car. When we got there he switched cars. After I caught it he upped the price. Then I said ok and then he had to check on something and he said he could not do it. DO NOT SHOP AT THIS DEALERSHIP RUN RUN FAST. THEY NEVER TRIED TO MAKE IT RIGHT read more

Sanderson Ford and Sanderson Lincoln are the only dealerships I trust to be honest and ethical in their sales and service practices. Would not go anywhere else!!! We have been taking our Ford Fusion here for 9 years. They have been around long enough that almost all locals know about their stellar reputation. read more

Top notch service department. I have never experienced such outstanding service. I took my Ford here after vowing to never use Bell Ford's service department again. The team (Randy, David and Travis) were outstanding, keeping me informed on the work status and explaining in detail what they did to the car. The car was returned washed and vacuumed with armour all on the tires. I have never had such a positive service experience. Nice job Team Sanderson. read more

That my friend is the biggest pile of Lies I've ever heard as a rebuttal. I was told that I was banned from your dealership and to never bring either one of my Lincoln to your store again and you would never ever sell me another car so I will never step foot in a Sanderson property ever again and I recommend that anybody that wants truly wonderful service with a smile and true effort to take your car to Camelback Lincoln and talk to Rodger or Tiffany. read more

I just want to say that I have had the best sales and service experience at Sanderson Lincoln. The service is always excellent -- I highly recommend Charles and the rest of the service team. And I must say that Patrick and the sales team are outstanding as well. I have never felt pressured to buy something -- the sales team takes their time and finds the right vehicle for you. It's really the first time in my life that I enjoy going to a car dealership! read more

Hard to imagine that I would be so motivated to actually go on Yelp, sign up for the first time, and write a review about a car dealership. However, as a long time customer of a variety of luxury (German & Japanese) luxury cars in the past, I found that Sanderson Lincoln has surpassed my expectations. Their 'Black Label' program has truly leapfrogged over the kind of after sales treatment that I have been accustomed to at other luxury car dealers - and - it is an organization of our own country! America is becoming great again! My wife and I purchased an MKX for her - with Clayton being our consummate sales person - never any pressure - but always an excellent educator and advocate for us. We were so impressed with this transaction, that we landed up trading in my car for a Continental 1 week later! The pampering that we have already received as 'Black Label' customers has been outstanding. Thank you , Sanderson Lincoln, for making American cars great again! read more

Best car buying experience! We almost bought a Charger at another dealership that ended up with some ethical issues. Sanderson Lincoln however was a completely different dealership. We felt welcome even before we stepped into the showroom. We called ahead and after our hour drive to the dealership we were greeted with the car parked in a "deal pending" parking spot for us upon arrival. Randy and Stephen were top notch! And the service didn't end with us driving the car of the lot. The Sanderson stores are reputable but experiencing it puts the dealership in a whole other category. So worth buying your next car from them. read more

I recently took my car into Sanderson Lincoln due to a strange noise coming from somewhere under the hood. I had taken my dad with me, and he was being one of those customers- one that was super frustrated and one you probably had to bite your tongue with if you were talking to him because let me tell ya, pops was not happy. So, I conveniently let him do all the talking as I waited inside the lobby and watched from the window. I was originally upset because the day I was supposed to get my car back kept getting pushed back, making it difficult to do my daily activities; however, it turned out they found a few other things wrong and had to fix them when they took my car apart, which was totally fine. For the duration of this process, we worked with Travis, and let me tell you, Travis was amazing! Not only did he put up with grumpy pops, he went above and beyond all expectations making sure to be in constant communication with what was going on, making adjustments if we were unhappy about something, and making sure we left nothing but satisfied with our experience. There's a reason why Sanderson Lincoln's dealership has won the President's Award for Customer Service, which says a lot about what they do based on this prestigious accomplishment. Also, while waiting inside the lobby showroom, I saw on a wallboard that Travis G. won the award for Top Service Advisor! It all made sense. Thank you, Sanderson Lincoln, for your wonderful service and for doing an impeccable job. read more

My wife and I purchased a used high end SUV from Sanderson last month and I can't tell you how seamless the process was. We got in touch with Andrew, the internet sales manager, and he handled all of our requests and inquiries with such grace and professionalism. He helped us arrange a pre-purchase inspection at an outside shop, did the major repair needed, changed the oil, detailed the vehicle all with zero shenanigans or stressful negotiations. No hidden costs or misleading dealer fees. He was easy to reach, communicated thoroughly and you can tell he truly cares about customer satisfaction and takes pride in his work. So much so, my wife started looking at Lincolns for later on down the line. Thank you Andrew, it was refreshing and enjoyable working with you. Highly recommend. read more

My husband and I had a very nice experience at Sanderson Lincoln. They certainly live up to their good reviews. We test drove a Lincoln MKX and ultimately ended up going with another luxury crossover at a different dealership but at no fault of the dealership. Don, our sales rep, was very pleasant, not pushy and really knew the car well. If we ever decide to purchase a Lincoln we will choose this location. We appreciate the professionalism. read more