0 stars if I could. I won't be visiting this establishment EVER again. I been here a few times and each time I've felt a little shade. At first, I didn't want to see it, but this time it was apparent. The establishment is RACIST!!!!
My niece and I pulled up at the exact same time as a Caucasian woman who I assume was with her mom and dad. We all walk in together. As I walk in, I noticed a new server, in which she directed us to have a seat. I knew she was new, so I made sure we took our time with her. We placed our orders which consisted of one bubble tea, an alcoholic drink, vegetarian spring rolls (appetizer), crispy beef (appetizer), and two small bowls of pho. The bubble tea and spring rolls came out, but no alcoholic drink for about 20 minutes. I asked the server for my drink and she stated she forgot to put my drink in. She is new, so it was completely understandable. As time goes by I see the family we walked in with eating their meals, the people in front of us eating their meals, and the people behind us eating their meals. Mind you both the people in front and the back of us came at least 10-15 minutes after us. All were Caucasian by the way. Our server along with the manager continue to walk past our empty table to check on everyone else and to deliver food to everyone but us. I sat there and watched for close to an hour while we didn't get our second appetizer or our bowls of phó. At this point I tell the manager that I need to speak to him and I let him know that we have been sitting down for close to an hour without our food. He mentioned that the server was new and she didn't put the order in. I calmly told him that it wasn't an excuse because they both had walked past our empty table checking on everyone else and personally delivering food to the others without once asking if we were okay or what we had ordered. My niece and I were basically invisible. I also pointed out that the server took everyone else's order and they all got served promptly. The owner then tells me that he will give me an appetizer for free and I told him that's not acceptable. He then begins yelling at my niece and I saying that he's offering us a free appetizer. The manager berated me in front of everyone and I knew that if I lost my cool as an African American woman, it would have been another issue. I then calmly proceeded to tell him no worries we will just pay for our drinks and happily leave. We left and went someplace where we were wanted and appreciated. There is no way that we should be sitting at an empty table for close to an hour waiting for two small bowls of pho. This was a major lesson to my niece and it taught her to spend her money where she is wanted and appreciated.
I will NEVER EVER visit this RACIST establishment AGAIN!!! read more