I don't know what happened to you Ruby's but the last two times we've eaten here it's been a real disappointment. The service is terrible, I'd give negative stars if I could. The food was ok, it's Ruby's it's pretty basic. We typically eat breakfast here on the weekends when we sleep in because there is never a wait - can't really say I'm surprised. On both of our last visits our drinks were never refilled and there was an obnoxious fly that would not leave our table. After reading a few other review it looks like this is a common occurrence, with refills and those pesky flies. If I knew I'd sit drink less for 30 minutes while I ate French toast I would have rationed my ice tea. You need to be better. read more

Was walking around around and was really hungry so stopped by to get something to eat with 1 person. That total charge was nearly 30 dollars for a regular burger and bacon cheeseburger. That includes only fries and the burgers. So I'm thinking it's pricey, but hey at least the food must be good. It was mediocre at best. Plus serving size was really small. Don't know why they charge to much when other local burger joints have way more for half the price and from what I've seen taste dramatically better. Don't recommend this place due to quality of food, the price of it, and how much you actually get. No bang for your buck. read more

Really, folks what do you expect from a place like Ruby's? It is a chain restaurant that is very kid friendly. Any place that has a theme is going to have your standard chain fare. There is a train that runs along an elevated platform to the delight of children. The menu is predictable -- nothing daring here. If you like hamburgers, grilled chicken sandwiches, cobb salads, you know what you are going to get. They do innovate on ice cream shake flavors. They also offer a "lite" menu and choice of veggie or turkey burgers and "protein" style as a healthier alternative. Note: They will try to upsell you at every turn. "How about some onion rings to start?" "Can I offer you a chocolate chake with your meal?" "Have room for a banana split?" Quick and easy, average to good food. read more

Amazing food and great service way to go Ruby's. Love the food and every time we come in we are treated like part of the family

For the most part you know what you are going to get when you come here. Pretty good all American diner food. Our last visit we had a really nice waiter who was very attentive. It is always a good choice when we don't know where else to go. read more

I wanted to give them a shout out because we order from them via Postmates and Uber Eats and walk here often to eat. They are one of our faves. However, today we received our order from them via Postmates with these 2 mini shakes. We are well aware of their normal to-go sizes so I was upset since their shakes are not cheap and we received such tiny shakes. Postmates charged me full price for normal shakes and my bill closed out on Postmatesand I knew the sizes weren't right. I called Rubys to let them know my disappointment and they acknowledged it was their error. They had me speak to the manager and so he offered to drive over himself to deliver 2 regular shakes to us free of charge for the inconvenience. Due to general COVID-19 precautions I did not meet him when he delivered but I wanted to say thank you since I didn't get to do so in person and do you a solid and recommend Rubys here, for going way above and beyond and driving to our house personally to drop off the shakes. THAT is customer service that is not forgotten. This location was one of our favorites already for the fresh and tasty food but now it is even more so. Thanks again read more

Sometimes you just need some comfort food. A hamburger, fries and a shake just might do the trick, and nobody does those better than Ruby's. The Ruby's in Tustin is as good as any of the others I've eaten at, and there have been a few. Go for the Garden Burger if you are a vegetarian like I am. It's plenty tasty on it's own, but I like to add pepper Jack cheese and/or avocado. Also consider the onion rings instead of the fries. They're greasy but good, especially if you ask for Bar-b-q sauce in lieu of the ketchup. I normally like a pineapple shake, but the pineapple in Ruby's shakes is a little too chunky and keeps blocking the straw. Try a 50/50 orange shake as a citrusy alternative. You won't be disappointed. Ruby's is on the SE corner of Newport and Irvine. It's a little tricky to get into by car from Irvine going east; go to the second drive past past Newport and make a couple of rights. Coming from the east, turn into the Ralph's parking lot, go to the west end an make a left and a right. From the north on Newport, make a left on Irvine, go to the second drive and make two rights. Coming from the south on Newport, just turn into the parking lot. If you don't want to hassle the car, the OCTA 60 and 79 both stop closeby. read more

Banana Carmel Pecan hot cakes = YES! Great service during the rush hour. Alberto, my waiter, was the BEST! read more

Now usually I am a BIG fan of Ruby's Diner... but I had the unfortunate experience of going to this one in Tustin the other night with some friends, & I truly wish that we had just gone through a drive through or stayed in & saved our time & money. The first offense was where we were seated... Right smack where the sun would shine directly in my friends' faces. I was a bit luckier as I was on the opposite side of our booth. We closed the blinds on our own, something I really do think they should have done before seating us, but whatever, moving on... I ordered a Chinese Chicken Salad, while my friends ordered a sandwich (don't remember which one, I THINK it was supposed to be some kind of a melt?) & the Apple, Pecan, & Blue Cheese Salad... Our waitress, Nadia brought me a Mediterranean Salad by mistake, & when I was finally able to flag her down, she rolled her eyes & took my plate away. However, my salad was replaced rather promptly, which was nice. On to the food... My salad was whatever, the leaves were giant, & I almost felt like I needed to cut/slice it up with my knife just to get a decent bite. The same went for my friend's salad, as she got large clumps of the "spring greens" throughout her plate. It was like whomever the salad maker was had decided to just toss the greens whole onto our plates. As for my other friend's sandwich, it was a greasy unappealing mess & he didn't even eat more than two bites of it. It really wasn't very busy in the restaurant, yet Nadia was nowhere to be found... Maybe she had gone on break or something while we were there? Whatever the reason, she CLEARLY did not care about our table or our needs what-so-ever. Not once did she refill any of our drinks (which were supposed to be "bottomless" according to the menu), or ask how our food was, or if we needed anything. After asking for a box & the check, she promptly walked away, & I assumed it was to get them for us... Ten minutes passed & still no check or box. We finally waved down the manager as he was walking by & asked for the check & a box AGAIN. Nadia finally returned with said items a few minutes later. I was charged for a Mediterranean Salad with added chicken, instead of my Chinese Chicken Salad (which is quite different in prices, might I add). My friend flagged down Nadia this time because I was so fed up at this point & she had the nerve to roll her eyes AGAIN as he pointed out her mistake. She took the check & came back a few minutes later with the correct bill & mumbled a quick & insincere apology. We promptly paid & left as quickly as possible, leaving a mediocre tip for such a HORRIBLE service. Sucks for her cause I'm usually a big tipper. I don't know what we did to receive such HORRIBLE service that day, but needless to say I will not be returning to the Ruby's Diner in Tustin EVER again. Quite a shame because I am usually a fan. Anyway, if you're feeling like some Ruby's, please take my advice & go to the one in Costa Mesa, or make the drive & go to the one in Fullerton. They're ALWAYS very efficient & friendly there! :) read more

Overpriced mediocre diner food. Not a fan. Can't really recommend for adults. Ok for families with little kids and people without tastebuds. Kitchey chain decor. The staff is well trained and helpful so a second star is bestowed for effort. Shakes are good. read more

I haven't been to Ruby's in forever so my husband and I actually tried this location twice this week. The food is good and the servers were very sweet. My only concern is the way the manager spoke to his employees. It makes your customers uncomfortable when you seem frustrated at your employees who are just doing their job. read more

I never leave reviews, but just ordered a BOWL of soup to-go and it came in an 8 oz cup that was only 3/4. What a rip off. read more

Ruby's Diner - Bowl of soup - Diners Near Me - Tustin, California

Been to Rubys several times, don't get me wrong with the 2 stars rating. Let me explain. Was greeted upon arrival and was seated right after. Hostess was nice and friendly. Got our drinks out quick and took our order. Good service for sure. I excuse myself to go to the restroom to wash my and my sons hands. Well the restroom was a mess. Paper towels everywhere, which made it messy. Ok fine some kid must have gone in and made a mess. Fine! I take my son back to the booth so I can use the restroom. Well, no toilet paper in either stall! Thats not the bad part! Ready!? One of the toilet seat was smeared with feces!! Disgusting! The other was ok in which I used and used paper towels. (A little rough I might say) after I was kinda disgusted. I mentioned it to staff in which kinda got upset. It was a Saturday night, I wouldn't say it was too busy, there were some empty booths. But I don't know what busy is for them. After dinner, I had to use the restroom again. I was hoping for a little better appearance but No. same. Didn't use the restroom. I left and waited till We got home. That is why I gave this Rubys a 2star rating. Other than that service was good! read more

We've been going to this Ruby's for about 18 months. Previously the waitstaff and cooks appeared to struggle with their organization and service. Now however... The staff is working together so well, the customer service is outstanding, and the food comes quickly. Clearly there has been training and proper staffing levels. Thank you Ruby's! read more

I have eaten here many times over the years. The last two times I have had to send the check back for correction of an overcharge... $2.57 yesterday...$17.42 for a CheeseBurger and side OnionRings was a tip-off! Do the math,,,,,and don't get ripped-off! BTW, food is always top quality there. read more

These guys are great. It's like a picnic with the outdoor tables. To go is great to. Never disappointed!!!!

My wife and I hadn't been to Ruby's in years and we couldn't remember why we stopped going there. We had initially wanted to go to Claim Jumper, but in spite of loving their food, I didn't want to deal with the wait and mid range prices. *Spoiler Alert* We found out why we stopped going to Ruby's years ago. After being told the wait would be 5 minutes, my wife, 4 year old child, and I were finally seated 20 minutes later. The staff was nice and apologetic, but it was still a 20 minute wait...much more than the 10 minute lunchtime wait at Claim Jumper. When we got to our booth, it wasn't dirty...but it wasn't clean either. The best way to describe is that it was worn out. The table and metal trim was heavily scratched and dented, and the pleather seat had a 6 inch gash that had been covered with packaging tape, and the surfaces were mildly sticky. I ordered the Bacon Burger because the menu states it is "Piled High" with savory bacon, but the actual burger only had two skinny bacon slices on a dry thin meat patty, with cheese and a clump of lettuce. I questioned the server and he assured me that the burger was assembled correctly, but he also brought me more bacon. Though the prices were listed on the menu, the prices didn't really hit home till I saw almost $40 for nothing more than $20 cafeteria food. The one better parts of the experience was the staff. The hostess was nice and apologetic and the waiter was attentive. So what was my take-away? If you want a family lunch for around $40 bucks and don't mind waiting 20 minutes to be seated...and you want good food...go to Claim Jumper! You'll get it faster, the place is cleaner, and you will eat what you pay for. read more

Ruby's Diner - The menu says this burger is supposed to be "Piled High" with bacon? Skimpy Bacon, small dry patty, dry bun, and lots of lettuce - Diners Near Me - Tustin, California

The wife became addicted to the Kobe Burgers and sliders when she was in Palm Springs. When she came home she drug me out to try them and I am a fan! Overall this place has great taste and good value. You can even drink a beer with your food. Burgers + beer = smile. The only downside is that lots of people bring their kids. Not that there is anything wrong with that but I remember what happened to Fudruckers many years ago -- a gourmet burger joint turned into a place to let your kids run amok while you killed your brain cells with beer. Extra points for a shake made correctly and giving me an ice cream headache. read more

Really like the 50s classic dinner atmosphere and the waitresses trademark uniforms. The food is great, love the Ruby Club sandwich. There are calories posted next to every item, even the milkshakes -___- (so good) Attentive & friendly service. No wait when I went on Tuesday around 4pm. read more

DELICIOUS Breakfast!!! I always thought of Ruby's for burgers and shakes. The portions were perfect. A MUST try if you haven't been.

I eat here everytime I'm in town, which is at least twice a month. The retro-feel is great, the food is great and consistent, the service is warm. They offer healthy fare, turkey sausage, egg white dishes, whole wheat pancakes...all are SO yummy!!! It never matters what you're hungry for, you'll find something here!!! read more

Thank you for the double cheeseburger, which worked like exlax. I'm feeling lighter now.

Disappointed with the shakes. I had banana chocolate and it had micro pieces of banana (not many) and very watered down (melting). My boyfriend had the double dark chocolate and it was regular chocolate with a small amount of chips. :( read more

Ruby's Diner - Dark chocolate chip shake - Diners Near Me - Tustin, California

Horrible horrible service. Saw our server maaaaybe twice. Wanted to order shakes for our party of four after our burgers but no one ever came back to our table so we left. Horrible guy server read more

I've been going to Ruby's Diner's all my life and typically it is enjoyable but this place was HORRIBLE!!! I took my wife and 2 little sisters (age 8/10) there on a Friday night for some weekend fun. The person who sat us did so in silence... no "how's it going" or "have a good meal". We soon realized after meeting our waitress that our previous encounter with the host was actually a pleasure when compared to her! She had an awful attitude. She wasn't helpful or friendly... it was really off putting. We had to almost reach out and grab her to ask for refills to our drinks. When our food arrived it was bland and uninspired (which come to think of it is usually typical of Ruby's). All in all we couldn't wait to get out of there. The topper to the whole ordeal was after we paid our bill (our waitress rang us up and was STILL giving attitude), both my little sisters wanted to get a gumball from the venting machine in the lobby. To our surprise, my littlest sister received a red gumball which entitled her to a free milkshake. We were all excited and when we went to redeem it, the waitress managed to further ruin our experience by handing my 8 year old sister a coupon for a milkshake and saying nothing more than "Here you go..." to congratulate her. All in all, I guess this is more a cautionary tale about the service at Ruby's than the food itself. To be fair, the food is really boring and it isn't anything you couldn't find at a dive diner. Do yourself a favor and save your money for restaurant that deserves your time! read more

Had the best onion rings ever. The Cobb salad was good and the service was excellent. Highly recommend

Came here with a friend a few days ago while visiting the area, and I must say I was quite pleased. Not only could I order an interesting burger with jalapenos, but could also have cajun fries and a chocolate shake! I wish I had looked at my placemat, because they had at least ten different flavors for the shake... The beverages and food came quickly, too, and the service was excellent. Pretty much the only things keeping me from giving a full 5 stars were 1) the sturdiness of the napkin holders, which my friend and I kept having to stand back up because behind it was where the menus were stored, and 2) it's a diner! Unless a diner is complete wah poosh kick ass, which this one wasn't (though it still was excellent), it won't get 5 stars. However, we later discovered another Ruby's Diner that was at the end of a pier, and people could eat on the roof! THAT could possibly be worthy of 5 stars. read more

well my friend Alex works here, so normally I just pay him a visit. ive gone here plenty of times, but really enjoyed my time last night. I ordered the kobe beef sliders adn garlic fries. now Im SUPER picky when it come to garlic fries..and I love my garlic, but they got it just right. and of course the oreo cookie fantasy. I was in love, and my broke friend niki came with me so i let her have my salad. the waitress was really great considering I was being a pain with all the substitutions and the stuff I wanted on the side :) read more

I really enjoy rubys! My only real complaint is that I don't think that shakes should be THAT expensive! My bf and I ate here today and we got the hickory bbq sliders. It was't on the menu anymore but they still made it for us. I really enjoy those mini burgers with bbq sause, bacon, and crispy onion rings. I especially like the fact that you can share a meal here really easily with the refillable fries. :D I'll keep coming to ruby's every once in a while when i'm craving some sliders or maybe if there is another retro pricing deal day again! read more

I was really disappointed. I haven't been to Ruby's in forever and just remember the cute nostalgic feel and was looking forward to it. I remember they used to have all these guidelines about their servers and specifically their nail polish, it had to be clear or red, our waitress had ugly chipped nail polish, It wasn't busy at all and during our lunch hour, I was surprised, I was even more surprised that the service was soo slow. I love fish and chips and was excited to see that on their menu. It was described as: PACIFIC HALIBUT FISH & CHIPS Batter-dipped, golden-fried Pacific Halibut fillets. Served with our own coleslaw, "Refillable" Fries, cocktail sauce and tartar sauce. It should have read "Van de Kamps" It was gross!! My co-worker had the Buffalo Ranch Chicken Sandwich, the words he used was a flavorless chicken breast with too much sauce. What was great was their Chili, didn't expect that. I could have spent the $36 on SUSHI! Won't be back! read more

I've been waiting to review this Ruby's, hoping they would do a better job... But the other day was my 3rd visit in a row with lousy service, so now you guys get the hammer! -The host did not seem very happy to see us when we walked in the door, and the waiter was not very happy either. -While waiting for my food, eventually I could see 6 plates sitting by the cooks, waiting to be picked up by the wait staff. I watched for not less than 5 minutes as my plate (and 5 other guests' they were not happy to see) sat there getting cold. I was tempted to get up and grab it myself, as I could see two waiters (one mine) standing around not doing much. Finally my waiter noticed me obviously staring at the plates sitting up there, and he casually made his way over to pick them up and serve me. My grilled cheese is a very time sensitive item, and so are the chili cheese fries.. By the time they arrived to my table both looked very sub-par for Ruby's, and both were just mildly warm. Now, maybe I am a little biased, because I eat at a Ruby's usually about once a week... But, usually I eat at the Anaheim or Orange location, and they have their $h!t together. The Tustin one is worth avoiding. I would eat in the Coco's down the street instead. read more

For a chain restaurant, this place is pretty good. Sometimes, though, the service can leave a little to be desired. Unless your server is Carlos, Alfredo or Manuel! These guys ROCK! If you have any of these three guys taking care of your table, you're gonna be taken care of with no worries and no hassles. They help you with your order, they make sure your drinks are always filled, they make sure your food isn't left sitting at the cook's counter under the lamps waiting to get to you... You'll have no problems whatsoever with these guys! If it's anyone else, it's a crapshoot. The food is good and the portions are good... But really... If those three guys leave, I won't have a reason to return. read more

First time at the Tustin Ruby`s and we were very pleased with the look of the dining room. The Coca-Cola® theme with the little Coca-Cola® electric train was delightful. Same good quality food as other Ruby`s Diners. Best of all, the service was excellent -- Amanda deserves special praise for being genuinely friendly and efficient. Her winning personality made our meal all the better. We will be back. read more

During these tough times, I have had more time on my hands than I ever needed. I found a meal that I really loved at Ruby's and have ordered it quite a few times. I typically order through a delivery service and the website doesn't always offer the sides or special orders I like. So I normally call the restaurant about 5-10 min after I placed the order. Today, I didn't have a chance to do that, the staff must have recognized my order and sent my normal variations. I didn't ask for it and it came with more than expected! Thank you to the crew working, they truly do their best to make their guests happy! read more

Francisco was an excellent waiter & sever ! I asked for HOT fries & I got them! I order a Ruby's Club & it was great! The shakes are no joke. It's the real deal! Not like in out shakes ,we're their full of air & sugar! They use real ice cream! Which taste amazing! I always come for a great sandwich & great service! I will be back next month! read more

Ruby's Diner - Sandwich menu - Diners Near Me - Tustin, California

Great Service from Francisco! Fast & our order was hot! Love the sandwiches, shakes, crispy Onion rings. Defenitely coming back read more

Ruby's Diner - Fresh roasted turkey breast sandwhich - Diners Near Me - Tustin, California

Pretty good! We eat here quite often because it is close to the house! Ate there today and service was a bit off. The waitress repeated everything we said to her. Our order did come out right but the ordering process took forever for 3 kids and 2 adults due to the constant repeating. And we had to continue to ask for refills on our sodas and water. Cant' go wrong with their food - something for everyone. Glad they expanded their menu with more taco options as well as a healthier section too! The kids do love those fold out cars to play with while waiting! Wish they would bring in some other options though like trains, planes, etc. read more

Came here on a Tuesday around 5:30pm and it was pretty busy. I've been to other Ruby's Diners but not this one-it's close to my house and right next to the bowling alley I was planning on going to (until we walked in and were told it would be an hour and a half wait). My boyfriend ordered a coke and a cheeseburger and I ordered a water and a Bacon cheeseburger. We ate both ate our whole meal and shared an "Itsy Bitsy Sundae." The sundae was a perfect size (we chose hot choc. sauce-hershey, no doubt) and it was topped with whipped cream, almonds, and a cherry. YUM! It was enjoyable and I would probably go back. Weird thing was that it was pretty cold outside (storm had come in) but inside the restaurant it was very warm. Too many people and no ventilation I think. read more

This is a frequent spot for us, but not one of our favorites. The issue I have with Ruby's is that their prices have gone way up. The cheapest meal on the menu is close to $10, and that is for a hot sandwich (burger, tuna melt, etc.) and fries. Even the prepared salads dishes are $12-$13. If you want a malt or shake that is another $5.00+. The value just isn't what it used to be. In their defense the place is always immaculately clean and the shakes and malts are as good as anywhere in town. The service is pretty good, but can be at times a bit slow. If you go early you can have no wait, but if you hit rush hour the line can be 15 minutes. Good place for kids and seniors (special prices) but so-so for adults. read more

One of our family favs and a go to for my kids to find multiple items they like. I like they're great mix of consistent favorites and regular new items. I need for them to open a location in North Dallas. Only Texas location is the Houston/Bush Airport read more

Ruby's Diner - Charlotte with a "big girl" hamburger - Diners Near Me - Tustin, California