Ordered online at Tustin Ruby's (4.5 miles away on side streets). Made the mistake of not checking my order at pickup. They did not include the first item on my order (basket of fries) that was read to me when I picked it up. 3 people where just standing around when I drove all the way back from Irvine. They quickly request some fries from the cook and said here you go. $4.99 for a tiny bag of fries, which should have been a "basket" of fries. I was in shock, so I asked "This is the basket of fries?" The girl said "yes". When I got home and poured them out, the fries that came with each of our burgers were much more than the "basket" of fries that I had gone back to get. No compensation for messing up my order and I felt cheated on my "basket" of fries. I will not be returning to this Ruby's ever again. Way overpriced! Beware... read more

service and food was great but the place was LITERALLY infested with flies... every two seconds i had to fight off a fly and there were multiple !! read more

Old style diner (counter or booth seating), Good friendly service, Delicious burgers, Desserts (shakes, malts, and sundaes) can't be beat!

The restaurant and staff were nice, and it was clean. That's the two stars. So, I ordered a burger, as it seems to be the main focus of what they serve. The burger was so overcooked, dry as a bone, and charred. I've had many better burgers at fast food places. The fries were good, but it is difficult to ruin those. I couldn't finish the burger and took it with me. My daughter asked if she could finish it took one bite, and said, "it's burnt" and wouldn't eat anymore. My husband also ordered a burger with the same charred,, burnt result. For almost $15, it should have been way better. Save some cash and go to Wendy's. We will next time. read more

I always bring my mom to Ruby's! She loves it here...the food is always so tasty. Classic ruby burger is our favorite as well as the calamari! The atmosphere is always clean and the staff is very polite and attentive. read more

I would like to start off saying the staff here are sweet and really worked hard despite seemingly being understaffed. Our server was wonderful. I can not say the same for the manager running the show. He threw fries down at our table without saying a word and walked off as if we were taking up space (we felt a twinge of racism). We will not be back at this location again because of his bad attitude. We saw him annoyingly reprimand to his employee for running into him, but when your staff is trying to take care of others this is bound to happen. Do better Mr. Marriott. Respect the customers and your employees. You don't have to be rude or pompous just because you manage a Ruby's Diner. read more

Excellent breakfast! I rarely write reviews, but when I do, I either had a really bad experience or a really good one. This one deserves a 5-star. I ordered two takeout breakfast entrees and was very happy with the food overall. The waffle breakfast was delicious. My son also thoroughly enjoyed his corned beef hash meal. Please keep up the good work. I will definitely go back for more. read more

I get it. You're busy. Naw, you weren't that busy because the people hat was seated 10 minutes after me you went and took their order The axiom of you pay what you get for us still true; in this case, I didn't pay anything because you didn't think about taking my order so I walked out and now writing this stupid review because I hate it when you don't care about supporting your business properly with people that actually want to work for terrible wages. Serves me right right for wanting crappy food read more

I haven't went to Ruby's diner in ages and this is the first time I went for breakfast. Hubby and I enjoyed every last bit of our breakfast. I saw that there was just one guy cooking in the back and he deserves a raise, the food was beyond excellent and I think we just found our new breakfast spot. Thanks mr cook. You guys should put a tip jar for the cooks honestly so we can tip both parties. Anyways two thumbs up for the breakfast and the cook. We will definitely be back. P.S. those beignets are to die for, I recommend you try those with a nice cup of Joe's. See you guys next time! :) read more

Ruby's Diner - Diners Near Me - Tustin, California

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Bad experience today with our server Carlos. First off this gentlemen Carlos had a attitude and was a bit rude my family sat down outside to dine he immediately assumed that we didn't check in the be seated. Told me next time I have to wait to be seated which explained that someone in the front asked how many in my party n to have a seat. Next I had asked if he or someone could please clean the table which we chose he then grabbed a rag n wiped the crumbs off and onto my wife's lap. I then kept me kool thought he must be having a bad day. Then more people sat down without checking in which he gave me a hard time about. We then notice his attitude changed and had a better out look. We then realized the attitude was towards the color of our skin. I do not appreciate this type of behavior coming from another minority. This is Racial discrimination. We've been customers for years and never experience this type of brown on brown discrimination. We will not be returning to this location. read more

Ruby's diner such a fun Diner experience! Ambiance is fun service is great. Food is delicious!! Cobb burger was a fav. Garlic fries and Cajun fries are a wonderful flavor add on. Milkshakes are a must any flavor can't go wrong. Absolutely delicious and so kid fun friendly a must go. read more

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This place is amazing ---- from the time you walk in, you go back in time. The seating is 50's, the food is what we loved as kids. The malted/shakes are out of this world and you get all of it (glasses filled and the shaker still with drink) like we got at the soda fountains of yesteryear. The burgers are awesome read more

Really liked the turkey bacon, California Benedict and Cinnamon Roll French Toast. Would've been way too pricey without our BOGO though. read more

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Food is consistent and decent. Love that they have the Impossible Burger (last I checked). Kids meals have apples or applesauce as options along with fries. The service is always excellent. I come here once a month or so with my seven year old daughter - usually after seeing the dentist or orthodontist. read more

Ruby's Diner - Diners Near Me - Tustin, California

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We were sat for breakfast at 9:15am on a Saturday morning. We didn't leave until after 11. The service was like molasses- slow. But the service was pleasant. It may have been the extraordinary long time to get our food, or it was good because the waffles and pancakes hit the spot! The food was warm, buttery and delicious! read more

Sad to say goodbye to an old friend. This is the second time in a row where service was intolerably slow and the food either over cooked or cold. We came after lunch so the place wasn't really that busy. We actually got up to ask for refills and extra lemme for the seafood combo (the fish was way over cooked - like rubber). I peeled the rock hard breeding off the shrimp. The fries still cold on the inside. One hour and fifteen minutes to eat lunch. He sirrachi (?) burger fell apart when picked up with pieces falling on the counter and the plate. I guess if you are coming here stick to the basic hamburger and a milkshake. Worth $16 a head? Maybe if you didn't have to wait all day. And the train was separated and not running. Bummer. The Gkids used to like it. read more

Worst experience ever!!! Went to pick up an order the guy in cashier (who happens to be the manager on site) checks my order tell me it's not ready and tells me to wait. So about 20min into the wait I go the same guy and ask for the status of my order, then he looks at the bag front of the counter and says that's mine. That bag has been sitting up there for last 15min. I said to him "I thought you were gonna call me when it was ready?" Because I was sitting right front of the counter. He replies back and says "do you not see me running around?" So I said "You told me to wait and I waited while food was getting cold". Then he says "get outta of here and don't come back to my restaurant!" I couldn't believe what I was hearing. While my daughter's food getting cold, this guy is giving me an attitude. I didn't want problems so I turned around and said to myself "what a fuc-ing service". Then this guy chases after me to the parking lot and says "did you say fuc_king asshole?" So angry. So I told him "now you're acting like fuc-king asshole". He yells "don't fuc-king come back" and turned around and wen back in. I come home and my daughter who placed an order online says "where is my shake?" This dumb ass didn't even give me the right order. What kind of service is this? I never felt so humiliated in a restaurant. In my mind I'm thinking is this guy acting like this because I'm Asian?? Whatever reason, this is NO way to treat a customer. This was on 9/3/2021 around 1:15pm at Tustin, CA location. Since he didn't reveal his name even though I asked him, I hope his boss see this and something gets done about this. I'm a Tustin resident and my kids and I enjoy dine out at local restaurants. This guy telling me not comeback to "his place" after he screwed up my order is just wrong!!! read more

I've been bringing my kiddos to this location since my son was three, (he's nine now), when he LOVED Thomas the Train and all things train-related. I still enjoy coming here, and the service is generally friendly. There are sometimes "hiccups"... my last visit they actually didn't put the bottom of the bun on my burger... lol... I mean, who does that?! I didn't say anything about it while I was eating my burger because it just so happened I was looking to save as many calories as possible and there was plenty of lettuce to secure the burger, but I DID mention it at the end of the meal just because I thought it was funny... I didn't mention it to get anything but we were given a discount. I appreciated that, and I've generally found they are more than willing to correct anything like that but it does seem like it wouldn't take much effort to make this place exceptional. read more

I ordered a bacon burger it was good but in my opinion yellow cheddar cheese would have worked out better instead it was white cheese other then that I feel it was really good the fries were ok too thin for my taste I'm a fan of crinkle cut and steak fries and another thing this location doesn't have tater tots the other ruby's I been to is the location in orange in that location they offer tater tots. As far as the service it was good the man that attended us was helpful and everything went smoothly. read more

The food was great, the service was even better. I came here by myself to reset my day as it was around the holidays and I just needed to pause. I am also pregnant and when I made my requests for certain sizes of portions of foods, a mix of sauces and to try one of the shakes the manager (Sheena) was so polite and accommodating. The fries came out hot and the popcorn shrimp I ordered. It was delicious and as I sat there I observed the servers and other customers just being friendly with each other. That was my experience and in this day and age its rare to find a place that you can find that. I asked for recommendations and Sheena took her time to review most ordered items and her personal favorites. I just really appreciate the service (and of course the hot fresh food for me and the baby) The bathrooms were clean and stocked. I look forward to stopping here again with the family soon. I felt like could have stayed there all night. read more

Worst waitress service.. Our server took our order and never came back. I understand busy or understaffed but when you have 4 servers standing around talking and laughing they could help out even if is not your area, that's called customer service.. It wasn't until I complained that the other started helping out bring my plates in sections food cold .. This is the last time I eat here.. Thanks for the free meal...that's why I give it a 2 star instead of a negative... read more

Highly recommended for take out during these times. Excellent food and great service. With a limited staff they are still doing their best to serve the community. Open at 8am in Saturday's and Sunday's. Give it a try! read more

I've been going to this Ruby's for years and it's one of my favorite places in the world to eat. One of the best parts of the experience of eating here is the decor. It's so all-American and straight out of the 50s. Adorable. The food is solid as long as you don't order anything healthy. I love their BLTA and their burgers are great too. But the star of the menu is the milkshakes. They are ALL delicious and there are many options. Brunch is awful so definitely don't go to Ruby's in the morning. The service is okay at this Ruby's. Not amazing, but better than some of the other Ruby's I've been to. The place is rarely empty but there's not usually a wait unless a crowd comes over from the high school. Overall, I highly recommend this particular Ruby's. read more

Food was terrible. Potatoes that my friend ordered were dried up and tasted like its been sitting in their freezer for a while. Muffin was the same, tasted old and was hard. My potatoes weren't as bad, maybe came from a different package, but the ketchup on the table that i put on the potatoes had a funny taste to it. I suspect this place does not change their ketchup in their containers everyday and this container must have been sitting out for a week on the table!! Yikes!! Would NOT go back there again and would NOT recommend to my friends or family. I recommend changing the manager! read more

Ruby's Diner - Dried up and old potatoes and hard muffin for breakfast!!! Oh no!!!! - Diners Near Me - Tustin, California

Great place for breakfast, lunch or dinner. Cute diner with a good menu. We enjoy their breakfasts. One of the only local restaurants with delicious turkey sausage. We like ordering things on the menu and adding our own twist. They're very accommodating on special ordering. You won't be disappointed with Ruby's Diner! read more

What a disappointment. We're big fans of restaurants in the Ruby's chain, including the one near us in Laguna Hills/Lake Forest. So pulling into the one in Tustin today for Sunday breakfast/lunch was an easy choice. It was also a mistake. For the record, the staff was friendly: big smiles and nice greetings. But that's where the good part of the visit started and ended. Throughout our time at Ruby's, we barely saw our server...and we actually had to get out of our seats - several times - to get help, condiments, etc. And when we did get our food, it was sub par...and then some. I don't know what the cooks were using to fry their fries with but it was "funky," to say the least. Having worked in several kitchens in our earlier lives, my girlfriend and I thought the taste reminded us of dirty (fryer) oil or an adulterated ingredient. And the BLT (with avocado) might have been the worst-tasting sandwich I've ever experienced. The avocado wasn't spoiled but it tasted like it was; the bacon was sparse; and the lettuce overwhelmed the sandwich. To make matters worse, the bread had been thrown on the flat grill, which left a residue that wasn't just greasy but also left it tasting like the grill hadn't been properly cleaned. In other words, the bread was left with a greasy-burnt taste. Needless to say, we won't be returning to that Ruby's. read more

We ordered out due to the coronavirus. I called in and went through the order two times with the young man who was taking the order. I even had him repeat the entire order to me. In spite of all that, both of the placed orders were not filled correctly. The orders were so botched up and missing items that I am very displeased with this restaurant. Don't order out from Ruby's, Tustin. read more

My daughter and I came to this Ruby's today, we've haven't been to this location before. I was so happy that they are open for take out orders. The gentleman that helped me today was so kind. He has great customer service skills. His name is Carlos Rosales. He gave us service with a smile. I used to wait tables and am very picky about my service. He went above and beyond to help us. Where are you all at??? This restaurant has excellent food and great service. Try it out you'll love it!! Thank you Carlos R for your great service. I also want to say thank you to Alfredo he was very kind too!! You both represent your company well. We'll be back. Thank you read more

We just ordered a delivery meal from Ruby's, with the delivery from Postmates...I ordered the 2 egg meal with bacon, Ruby's Spuds and English Muffin and my boyfriend ordered fish and chips. When our ordered arrived, my order did not have the bacon with it. I specifically ordered it because of the bacon so it was disappointing that the bacon was left off. We have called Ruby's to let them know and the manager is trying to tell us that there are different items On different menus when you order through Postmates. I know I looked at the meal and read through it at least twice because I was looking for a comments section where I could note that I wanted the bacon crispy...I could not find comments but I know that I saw the bacon was included. This is the 3rd time we have had an issue with food not being delivered correctly through one of the delivery services! read more

Just picked up food to go. Live only a few blocks away. Got home food was cold. BLT. BACON WAS COLD. TOASTED BREAD COLD N FF COLD. Sad to say. Burger wasn't that great either. That's the last time we eat there. read more

First time at a Ruby's diner. Fiancé wanted burgers and shakes after a long week. She ordered the classic and I got the the 1/2 lb hickory burger. I think I like the steak fries at Red Robin better plus I think they have better burgers in general. Still I like the theme here, kinda has that old diner feel. Next time we go, I should stop at Costco to pick up a gift card. read more

I love Ruby's because whenever I come here, I know what to expect, and there are no surprises. But all in a good way. Burgers, fries, and milkshakes or flavored Cokes are the way to go here. Can't go wrong with that. Deviate from it by ordering tacos or a salad, etc... then I can see where room for errors can happen. A Ruby's classic cheeseburger, garlic or chili cheese fries, and a diet Cherry Coke always makes me happy and it's easy on the wallet, too! read more

In regards to "To Go" Orders.. This has got to be THE WORST Ruby's. We frequently order takeout for our lunch meetings and not once have they gotten our order right. We've told them they mess up, yet they still never get it right. Literally, don't order if you have ANY modifications. If you ask for no mayo, you get Extra. They write it correctly on our to go boxes, but then you look at the food and can SEE that it is clearly wrong. I know mistakes happen, but every time we place an order we Expect it to be wrong somehow. It doesn't shock us anymore. Yet we still order.... read more

AWFUL! The clam chowder tasted like it came out of a can. It was a nasty clumpy consistency and super duper salty. They probably forgot to add milk to the can of Progresso they were using. I ate about a third and left the rest for the rats to eat. Actually, scratch that. Even they wouldn't eat that crap. Mama P got the seafood combo, which was recommended by our server. It wasn't too bad, but it did taste like frozen fish sticks. It's okay, I like frozen fish sticks. My highlight of the night was the King's Hawaiian roll our server so kindly graced me with. Slab some of that strawberry jelly on top and yum-o, something I can actually eat! Nam got the Hickory Burger with "premium beef" (which we later found out costs $2.50 extra...WOW MOM, that's crazy) and he loved it. Said it was very flavorful and delicious. If he was writing this review, he'd give it 3.5 stars. read more

This Ruby's is sort of the go to breakfast place for my family. It is close. We always get seated right away. The food is consistent. Service is okay. We come here once or twice a month. My boys will eat Ruby's pancakes and bacon, so it is worthwhile to come just to get them to eat. The boys also behave fairly well because they are putting food in their mouthse instead of encouraging one another to to do things they know will raise daddy's blood pressure. We will be back. read more

Ambience 1 (cleanliness is atrocious) Food 1 (I would love to do a Gordon Ramsey on this place) simple rule of thumb, if you wouldn't eat it don't serve it. If you would serve this, go work on car engines. Service 1 (Much closer to DMV than restaurant) It's pretty obvious that management doesn't really care about the guest experience here. Twice cooked fries, dirty cups, tables... It shows that nobody cares here. I realize that I was in a hurry, and we were literally across the street, but lesson learned. I was still expecting clean, palatable food, and an inkling of service. Bott line; Avoid this place if at all possible. read more

My favorite Ruby's location which is odd because there are so many great locations with epic views at the end of piers, etc...still this mellow location just does it for me. Size-wise it's the same as every other Ruby's...lots of parking, excellent service always and they are FAST. I have an hour-long lunch and they get us in and out of there in 45 minutes every time. This location also has a special place for me because they have an electric train running on a track around the entire restaurant...spectacular. Ruby's now has gluten-free buns which I appreciated and it was actually a really good bun! Could hardly tell the difference. I will always be back here. read more

The fact that you can get anything made with low carb tortillas will keep me bringing me back here. Try the low carb chicken soft tacos. I've been eating it 3 times a week here for months. read more

Ruby's Diner - Very clean, nice place. - Diners Near Me - Tustin, California

So sad to see how different the menu is. It used to have so many good choices. And now it's almost all about burgers. Not a choice for my family anymore. I guess we will go to islands. Very disappointed about the menu changes my family of six won't go anymore. read more

I ate here last night. The food was really unhealthy and gave me a stomach ache Fries were ok. Prices are really high for what you really get. read more