If raises were based on service alone, Marco at NORMS Restaurant would already be promoted to CEO of Pancakes and Hospitality. Marco was friendly, fast, and attentive, somehow showing up exactly when we needed something without hovering. He made great menu suggestions, kept drinks filled, and made the whole experience feel effortless and fun. The food was great, the ambiance was warm and welcoming, and the music was honestly on point... it set such a good vibe for the whole meal. Marco's positive energy matched that atmosphere perfectly and elevated the entire visit. Great food brings people in, but service like Marco's, plus that great vibe, is what keeps people coming back. Management, please keep this gem happy because he is doing an amazing job representing your restaurant! read more

Norms is always so nostalgic to me, as I used to come here when I was a kid too. And to this day, it still has its old school diner vibes. Came here today for breakfast and their food is as I remembered it to be - hot, yummy, and homey vibes. I had their special of the day which was an omelette, pancakes, and hashbrowns, which as a perfect portion to split if you're not too hungry 9/10. Our server, Jackie, was top notch. She served us with a smile, which added to the homelike vibes I like about this place. She was proactive, and made sure our coffee cups were always refilled so 10/10 on service. read more

NORMS Restaurant - Diners Near Me - Orange, California

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Excellent service provided by Marco at this Norms Location, quick efficient and friendly service. read more

I've been to the plaza that this restaurant is situated in multiple times but never actually went in. After receiving some advertisement for it in the mail, I figured this was God's way of placing His hand on my shoulder, nodding, and saying "now's the time." So of course I went on a Sunday! The place was sparse and felt like I just walked in as it opened (it was in the afternoon), but that also meant we got seated right away. It's decorated like every other major diner-like franchise you've ever known, so it needs no more description. Our servers were pleasant and was more than accommodating to my requests to remove bacon from my Bigger Better Breakfast Burrito combo. I also shared the Strawberry Hotcake. Order came out very quickly. The burrito itself was decent, though not necessarily memorable. It came with a small side of chips and salsa. Not sure if I'd order it again as their breakfast menu is extensive enough for me to get something else entirely different. Hotcake was good, though! Very sweet and soft. I packed some of it for leftovers and it was still solid. The advertisement came with a 20% keep and reuse coupon until it expired, but I realized too late the person at the register didn't give it back. I guess that's God's way of telling me that I've had enough discounts for the meantime. Oh well. read more

NORMS Restaurant - BBBB & Hotcakes. - Diners Near Me - Orange, California

Norms never disappoints. Ordered a club sandwich with fries and a side salad. Everyone was fresh and perfectly cooked. The bacon, tomato and mayonnaise were the right amount and the bread the right amount of crunch. My husband loved his chicken fried steak. Norms is always a diner vibe and plays old music. Our service was excellent and our glasses were never empty. It was a nice treat. Would recommend! read more

Alma is the new manager, and wow, there's been significant positive changes to this Norms location! Our waitress Jacqueline, is very attentive toward each table. There were a few hiccups, but overall a pleasant meal. Would like to note that there were stains or dried food on my silverware. (See Pic) In addition, when the other customers, in the booth next to us got up, we noticed an unpleasant odor. Yay, the food finally arrives and it looks delicious ! Friend says the food is tasting wicked good. (See Vid.) Best Part: Only 14 dollars and 99 cents baby back ribs, half rack of tender meat. The meal went beyond my expectations, quite good surprisingly ! (and it passed my how does it taste the next day reheated test too) Would also like to mention that they make very good sauces themselves too. - As well as the dressings for the salad. In conclusion, definitely gonna come back, Norms is especially great when you're on a budget! Considering going back and getting these meals to go ! read more

NORMS Restaurant - Maple bacon pancakes! - Diners Near Me - Orange, California

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Had a great meal here at norms. Jenny was fantastic at helping us suggest some things that other family members wanted to go. All in all Norms is always good for some pancakes when your craving them later in the day. read more

NORMS Restaurant - So reality vs what is advertised is very different. - Diners Near Me - Orange, California

This restaurant was clean. It is a great place of nostalgia for me. Classic American food options some things were bland was I could not give 5 stars. The prices are unbeatable and the portions are generous. You will need some salt and pepper nearby but food is worth it! The waiter was friendly and accommodating. read more

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We had a great lunch here and our server Marcos was great and went above and beyond. He was friendly and checked often to refill drinks, bring extra napkins, etc. We love Norms for the variety of menu items and specials that come with soup and salad and always have to end it with an ice cream Sunday!! read more

Located on E. Katella Ave near N. Tustin St. with plenty of parking. We stopped here on Saturday afternoon for a late breakfast. We were seated immediately by a friendly hostess. I had their 'Lumberjack Breakfast', which consists of 3 eggs, 3 bacon strips, 3 sausage links, hashbrowns, and 3 pancakes. I topped my pancakes with strawberries. Food tasted delicious and fresh. The service was great. Shout out to our server, Marco who was extremely attentive, making sure we were well taken care of throughout the meal. The restaurant was clean and organized during our visit. Overall, we had a great experience at this location and will definitely return. read more

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Norms is always a great place to eat, sometimes the food is so-so, sometimes it hits: it usually depends on what you're ordering. My last visit to Norms on Katella in Orange was great though, the Bigger Better Breakfast was good, as always, and my server, Marco, was fantastic. I had a couple of special requests and he wrote them down and brought them the first time. Coffee refills were always spot on. He helped clear plates as I was finished, something not every server does. He handled multiple tables just as well; I was in a spot where I could observe as I ate. As a former server, I recognize good ones, and Marco was fantastic. Five stars for this trip. (I gave Norms a 4 star rating because of their awful marinara and inability to make steak or a baked potato correctly, in my experience.) Still a great place to go though! read more

Our overall experience was amazing! Our server, Marco, was phenomenal. He provided excellent customer experience & made our experience very enjoyable. The food was very fresh, delicious & came out quickly. This is one of our favorite spots! read more

Went here for the nostalgia of going with friends late at night ordering breakfast for dinner. Ah, the memories! Old school diner vibes, this restaurant kept up on the cleanliness too. THE FOOD. - Sirloin Steak & Eggs | Notably, the sirloin steak was juicy and flavorful; much more than expected. Hashbrowns were crisp and buttery and the over easy eggs were cooked right. Recommend trying this dish out. - Pancakes | Fluffy and buttery. THE DRINK. - Iced Tea | Your standard, run of the mill iced tea. Nothing fancy. THE PARKING. Free parking available, no issues finding an open spot. COMING BACK? Yes! I loved the dish I got and would go back for that exact thing. Oh, and the staff was prompt with getting all our food out so we didn't have to sit there being hangry. read more

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We came to Norms after a long day at Disneyland and were sat immediately. We were lucky enough to be placed in Marcos's section, and he truly made our visit exceptional. His service was beyond wonderful--warm, attentive, and genuine from start to finish. He checked on us at the perfect times without ever feeling intrusive, and his recommendations were spot on. You could tell he really knows the menu and takes pride in making sure his guests have a great experience. Marcos had such a friendly, welcoming energy that made us feel right at home. Even though we used to live in Orange and have since moved away, he made our visit feel like we never left. Coming back for the night and returning to our favorite restaurant was nostalgic, and Norms was exactly how we remembered it--awesome! Thank you so much, Marcos, for going above and beyond. You were truly wonderful, and we will definitely be back! read more

NORMS Restaurant - Diners Near Me - Orange, California

Jenny was a great host!!! 10/10 Jenny was an absolutely amazing host! From the moment we arrived, she made us feel so welcomed and comfortable. Her attention to detail, kindness, and clear communication truly stood out. Everything was exactly as described (if not better!), and she went above and beyond to ensure we had a great experience. You can tell she genuinely cares about her guests and takes pride in what she does. I would highly recommend Jenny to anyone looking for a smooth, enjoyable stay. Thank you again for everything--we would definitely book with you again! read more

Norm's is a great place for a late night meal. Their new menu is a huge improvement over years past. It looks like their executive chef is really working hard. Had a late night breakfast and server Marco was great, very attentive and accommodating. We will definitely be back. read more

I stopped by with my daughter this afternoon for lunch at the Orange, CA location and I wasn't very impressed. I got the 1/2 pound ny steak medium rare, with over hard eggs and regular hashed browns and a side of mashed potatoes and gravy for my daughter. It was about noon time, and the steak was soso at best, was cooked medium well instead of medium rare, didn't seem like it was seasoned. The hashed browns were old, the eggs were more like scrambled than over hard. and the mashed potatoes and gravy tasted weird. almost like it was cooked in an old pot. the pancakes were kinda tasteless? The servers were awesome, service was quick and fairly attentive. All in all I won't be returning to this location. read more

One of my favorite places has mad a turn for the worst! Food was disgusting pancakes tasted completely gross. Waffle had chemical taste to it and was undercooked. My eggs were burned and onions and other weird things in it when I just ordered eggs. Extremely hot in here and uncomfortable. I don't think I'll be coming back to spend my money here! Come in on the 10/11/25 at 2:53 read more

NORMS Restaurant - Absolutely appalling bathroom Wonder how your kitchen looks - Diners Near Me - Orange, California

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This has to be a joke right? $15.99 and this is the amount of hash brown to get. Sure, doesn't look like the menu photo. I won't be coming back read more

NORMS Restaurant - Diners Near Me - Orange, California

My husband and I have been coming to norms for years but we just came back here over the weekend and had an absolutely horrible experience. We all ordered different things and everything was gross. My kids got a Belgium waffle and pancakes and the batter was old and tasted so gross. My husband got scrambled eggs and the eggs were cooked in the same pan as someone's omelette and it contained other food in his eggs. No one could even eat their food. On top of this the air conditioning was not on and it was so hot inside and miserable. This restaurant has gone downhill and we will not be coming back read more

Jenny is A wonderful servant We love to eat here she is so suit and fast ! She comes often to offer us if we need anything else I like her read more

The Atole Salmón was delicious and came with rice and vegetables. The steak and eggs were A delight. Nicole is a wonderful server who takes the time to care about her customers and has outstanding communication skills. The ambiance was clean and friendly and the facilites were clean as well as the restaurant as well. read more

NORMS Restaurant - Thanks Nicole - Diners Near Me - Orange, California

Norms is consistently good, but today the service was beyond expectation from our server Jenny. Thank you for everything :)

Marco , our server provided great service, and made our diner experience perfect, definitely will return

Went in the other night on Friday night to eat dinner with my friends! Our server was Baltazar! He is a cool, funny, amazing & great server! Between him & the other rude servers, we prefer Baltazar! He is very fast & pays attention & always brings drinks even tho we don't ask & brings food on time. He makes great conversations. He does his job great! Oh plus we don't see him 5 days week anymore! What happened? Put him 5 days like before! Especially wednesdays & thursdays & friday thru sunday because thats where the money is at! We only go to see him because is better than all the other servers! Not gonna lie but Baltazar should be a Manager or in corporate! All the other servers don't care. He is only the only one that does Care! read more

NORMS Restaurant - Diners Near Me - Orange, California

Came in on a Friday night around 10PM. It was busy inside. Restroom was clean, booth was clean, and the floors were clean. Service from the waitress was quick and she was on top of the refills. All of the food came out quick and just how we asked for it. I'm happy to see this place has improved and will return. read more

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service was great from beginning to end! food was great and came quick! our server jenny was excellent!!

Thank you Marco for being so attentive with us! Keep asking us if we were okay and if we need it any refills.

American diner food at a great price. The staff are trying to do their job and were very patient with a homeless guy that tried to dine and dash. They let me pay for the guys food and not make a big scene about it. People are just trying to get by at our jobs and we all contribute where we can. The burgers are great, brioche bigger Better breakfast sandwich and pancakes are great read more

Service from Acadio & Jackie was top notch. Food was amazing. Great place to enjoy a meal.

Having a good late night breakfast with family. Marco was our waiter he was so friendly and gave us great customer service. Thank you read more

It was a good experience for our first time at any Norms restaurants. We showed up on a Friday around 10 am. A few parking spots available, we thought the restaurant was really busy, but it really wasn't. The restaurant look clean and well lit, not too noisy inside, but the bathrooms could definitely use a bit more attention (a bit dirty, and it smelled really bad) We waited about 3 minutes before we were taken to our table. The restaurant was not too busy. Our food did take about 20 minutes to come out (maybe because it four of us, who knows). Our waitress was very kind, polite, and friendly. She took our orders quickly, and she was always attentive with our table. Our food came out great, it was accurate, it was tasty, and it was a good quantity for the price. We ordered the California Omelette x 2, and we an order of the chilaquiles. The three plates had very good flavor. Will try again in the future! read more

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Ordered vegi omelette because I don't eat pork and my wife ordered 2 eggs over hard meal We received our food after at least 20 minutes waiting the over hard eggs were flat and extremely dry the fruit that came with my order were not fresh as expected, the worst part is instead of the Vegi omelette it contains ham so whoever took the order or the cook or both did not care, and the server did not even care yes she offered to change it but it was late already and I could not put any bite in my mouth at that place. This is one of the worst experience I had in a restaurant. I will never go back or go to the chain either. read more

We don't come to Norms that often. Baltazar just changed that! His positive attitude and energy makes us want to come back just to see him! He recommended items, upsold us and even suggested me to try things I normally wouldn't. Helped us through the menu since we haven't been here in a while. Great guy!! Everything was clean and the restaurant looked nice as well :) Honestly, look at the food. LOOK AT IT!! It was delicious!! Thank you Norms and a very special thank you to Baltazar for his kindness from the moment we walked in!! read more

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Jenny is the nicest server I ever had in a restaurant.. makes me wanna come back .. thank you Jenny for your professional services god bless you.. read more

We were quite pleased with our dinner two weeks ago and the best part was truly server Vanessa! She went out of her way to make us happy and that is rare at many restaurants. Thank you Vanessa! read more

Norms staff feels like family! Love all of our waiters but Jenny was so great today!! 10/10

Fucken horrible waste of money should if went to Dennys, Just an small amount of turkey, Stuffing that was not cooked just bad read more

NORMS Restaurant - Diners Near Me - Orange, California

Service was great and our waiter Jennie was really nice and making sure we didn't need anything else.

I ordered food for a brunch holiday event. Everything was well made and seasoned. Ordering process was quick and easy online.