I utilize this branch of Chick fil A often because it's in the middle of my commute and right off the freeway. There is plenty of parking. There is a drive thru. But just a heads up the entrance/exit to the plaza gets a little crazy around meal times because of In N Out's drive thru line. The staff here is always super friendly and eager to help. And I like that the bathrooms are clean and don't require a code. read more

We usually love this location but unfortunately last night (Friday) really missed the mark. My 4 year old was really excited to have a milkshake but their ice cream machine was broken. After I calmed her down (anyone who has a 4 year old understands ) I convinced her to get a juice. When the guy at the window handed me the juice it felt as if it had just come out of an ice chest and was slightly wet so I placed it in my cup holder. When I was getting everything out of the car I placed the juice box on top of my salad in the "cold" bad and not with the hot food. It wasn't until I started plating everyone's food that I realized the juice box had a huge cut on the side and it had leaked all over my salad and my cup holder. I'm not exactly sure what happened but it looks like it may have been cut by a box cutter. My salad was ruined and my daughter still didn't get the drink she wanted. Overall just a disappointing experience and it may have just been an off night as we've never had issues here before read more

Chick-fil-A - Cut open juice box - Fast Food Near Me - Orange, California

I eat enough that some employees actually know my name! I'm not sure if that's a good thing or not, but I just prefer chicken over hamburgers most of the time. Sometimes I get a craving for In and Out, but that tends to be on Sundays. I couple of hints if you've never been here before or only come occasionally. If you want to use the drive-thru, enter on Helm and not Tustin Ave. If there's a line, you might feel like you're blocking cars not wanting the drive thru. If the line for In and Out isn't bad, enter the parking lot from Tustin Ave to go inside. There are also times when the drive thru is really backed up, it's quicker to use the mobile app and go inside and pick it up. A little Chick-fil-e hack that works at most locations. With any many times as I've been here, my order has been messed up maybe a couple times. Nobody is perfect. But I would challenge the USPS messes up my mail more than this Chick-fil-e messes up my order. The people who work here are usually very friendly. read more

Chick-fil-A - Fast Food Near Me - Orange, California

Food is yummy of course, service is quick at this location, although it can get very busy around dinner time, surprisingly, food still gets served pretty fast. Tables are usually clean and everything looks nice. read more

Chick-fil-A - Fast Food Near Me - Orange, California

A pleasure, as always! Chick-fil-A always meets my expectations, and this location is no exception. The menu is the same as all their other places, and the food is just as good. * Chick-n-Strips: 10/10 - perfectly cooked and crispy * Waffle Potato Fries: 10/10 - so delicious and fresh * Hash Browns: 10/10 - our favorite item on the menu! The workers were very friendly and welcoming when you first came in. We didn't have to wait at all to order, and the interior was very spacious. The parking is a bit tight, with limited spots, so finding a parking spot can be difficult during peak times. We can't wait to come back! read more

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Chick fil A is located off of Tustin Avenue near Heim. It is easy to locate, however it shares a parking lot with In & Out, so there are times when entrance to the parking lot gets backed up into the street. Parking is decent, but drive thru seems to be the preferred choice for both of these popular eateries. I, too, am a fan of the drive thru. This Chick fil A's drive thru configuration has recently been redone and is much more efficient than before. It now has 2 ordering lanes that converge into a single line as you approach the window. It is clean and well maintained. Orders are taken at the menu board by a live person. The menu board is up to date and straight forward. My family's favorite items for breakfast are the chicken minis and the hashbrowns. Chicken minis are basically a chicken chunk tucked into a mini, fluffy, buttery biscuit which can be dipped into the sauce of your choice. The hashbrowns are little circles that have the perfect texture balance of crunch and fluffy potato. Our favorite lunch items are the Deluxe Spicy Chicken sandwich with a side of their mac & cheese. The sandwich has just enough heat and is finished off with your choice of dipping sauce. The mac & cheese is decadent without being "heavy" and it's always a bonus when we get some the toasty cheese in our serving! Service 9 times out of 10 is great and you VERY RARELY get away without hearing "it's my pleasure" read more

I've been to this location twice, the first time I went they couldn't even close the lid right for my soup and the second time I wouldn't I didn't even make it out of the parking lot, a guy came over demanding me not to park where I was because the truck was too big and I was "for sure" going to get hit after I became irritated I I asked him for his name and all he said was that he was the owner he didn't know how to ask only demand he then saw I was becoming irritated and said he would lead me towards the middle so that I could park at that point it was too late I no longer wanted to eat there, there was a lack of good customer service that was the issue he didn't know how to start the conversation and how to treat a customer that was the issue read more

We have been coming to this location for YEARS the staff that has been here that long have seen my boys grow. It is such a friendly calm ambiance. Staff always has a smile and so helpful. Food never disappoints. Fresh and tasty! Never have had stale fries! My son's favorite is coming for breakfast for the mini biscuits! He would eat them all day but we try our best to get here Saturday mornings to make sure he fills that's satisfaction taste bud. Nancy is always such a delight and attentive! read more

Awesome tasty food for a day of work to make it easy to make a delicious breakfast with your favorite meal or meal and a great lunch for the family of your choice and a wonderful dinner that will make your life a little more fun for the year. read more

I've been coming here consistently each week for almost three years before now leaving a review. There's a few people like Miss Kitano who have been consistently there and know how to keep the operation, especially at lunch, moving efficiently. Meanwhile, the turnover is rapid. This location needs to take notes from Woodbury. The ones up front and especially those who bag the final sauces and drinks to call them out ... they walk through molasses and don't have have much awareness about flow. Food Bags sit there getting cold before someone realizes there's drinks to add to them.. if you call out the name and then place on the shelf where no one but employees can see it, then more people come in and we are waiting, go back to call those orders immediately instead of standing around for the next food bag! The app isn't always accurate. You know the waffle fries do not taste good lukewarm! The parking lot is definitely hard to navigate with In n Out next door and Wells Fargo in same side of lot. I get that you're literally training a newbie or three every time I'm there. But be aware of your customers! Don't just look down at your bags and reach for sauces in slo-mo. Or joke around while we are all watching you while the bags back up waiting for drinks. So frustrating. Just want to snatch my bag sometimes and after years, I've firmly but politely verbalized after many silent simmering. I hope the interviewing and training standards cross-reference successful locations that keep the order flow humming and every cog in the operation knows their position. read more

I had an excellent experience at Chick-fil-A thanks to Nancy! From the moment I walked in, she greeted me with a warm smile and an upbeat attitude. Her customer service was truly outstanding friendly, attentive, and genuinely caring. She made sure my order was perfect and checked in to make sure I had everything I needed. It's clear she takes pride in her work and enjoys helping people. Nancy is a wonderful example of what great customer service should look like. She absolutely made my visit memorable. Chick-fil-A is lucky to have her! Will be definitely coming back to this location in Orange! read more

Ordered a large sprite got a 4$ large carbonated water thanks guys it's little things like this that your team should be up on before hand so your customers don't get this treatment and this isn't the first time this has happened at this location!!!!!! Not happy with you guys at all this location is one of the most incompetent ones that I've been to and it's spot getting to the point where I rather drive out further and just give my money to another location that doesn't mess my orders up as much as this place does!!! DO BETTER CHIC FIL A!!!!!!this is same location that split a strip in two and put it in with my nuggets when they were short on nuggets!!!! read more

Chick-fil-A - Fast Food Near Me - Orange, California

My DoorDash driver had to wait over 20 minutes for a chicken sandwich and fries. I was ordering here because it's so close and thought I would get it quick. Never DoorDash from Chick-fil-A again. read more

The food is of high quality, and I think the prices are fair, given the consistent freshness of the chicken. The ambiance conveys a positive work environment, resulting in an enjoyable experience, even when drive-thru lines are lengthy and wait times can be somewhat long. The service is friendly, and orders are generally accurate. read more

Chick-fil-A - Fast Food Near Me - Orange, California

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Love my chicken sandwich! This place just got a great up grade to their drive thru, nice two lanes and nice shaded area for the employees with heaters and fans for all seasons! Always had great customer service at the location Always a pleasure to visit read more

I've always loved Chi Fil A but lately they have made some changes to their once amazing salads that has made us go else where or salads. Its something with the lettuce they changed to. Its bitter and all the pieces are way too big. The sandwiches are still very good, but we are a family split with half salads and half sandwiches so Chik Fil A isn't our choice anymore. read more

They don't clean their lettuce I guess. Make sure to check your burgers before you eat dirt. I felt a strange crunchy feeling and it was dirt.... read more

Chick-fil-A - Grilled Chicken Sandwich with dirt - Fast Food Near Me - Orange, California

This is our favorite Chic-fil-a to come to! We are always greeted with a smile! The Manager STUART is always here and every time we dine in, he comes by our table and we feel very welcome here! We love their lemonade here is very refreshing! We have a location closer to our house but always make the further drive to come to this one! We come regularly and are very happy with consistent and great service! read more

Drive thru is usually pretty long, but it moves along quickly. Once you order, you pay right there. Their chicken nuggets and spicy chicken sandwich are to die for! A little pricey, but what's not these days?! There are lots of sauces to choose from as well. Their milkshakes are very good too! This location is kind of hard to get in and out of especially because it's right next to a very busy In N Out. Staff members are friendly, casual atmosphere. read more

Super small sandwiches ridiculous for the price Not what you expect very disappointed and was still hungry because of the super puny sandwiches..my son picked up food yesterday Friday april 4th.. usually we love the food and food often read more

Chick-fil-A - Chicken - Fast Food Near Me - Orange, California

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One job. Literally one job to do and this is get the order right. We stopped coming here for over a year because they couldn't get our order right. We started going to Raising Canes and never had an issue. We decided to go back today and guess what? They messed up order! I went back and told him to make my salad right and then I wanted a fresh order and right in front of me they had them just placed the chicken nuggets in my salad in the same order I had. read more

I placed a decent size MOBILE- Drive thru order (3) orders of 30 count nuggets (2) orders of the 30 count grilled nuggets knowing very well it would take time because of the amount of nuggets. Only to be parked because "they don't start it until we get here" what is the point of having mobile orders as an option if you still have to wait anyways? This didn't save me anytime like I intended. read more

I just left your place with a warm heart. I came to pick up an order for a small private school. Rachel greeted me and made me feel so special. It's a cold, dreary day and she was a ray of sunshine. When I dropped off the order to my daughter I was still smiling. Thank you Rachel for making so many people want to come back. Thank you! read more

Came in and it was busy as it would be at 12pm. Extremely hectic. My brain was exhausted and I had 5 people to order for. Jessica at the register was soooo polite, funny, and patient as I confused myself with the orders and at one point her haha. Thank you Jessica for being so patient with me even through the hustle and bustle of the afternoon rush. One other thing, she wasn't just patient with me she was so sweet to everyone that came through her register. Not enough people like her. read more

Chick-fil-A - Jessica giving great customer service ina crazy busy Chik Fil A. Thank you! - Fast Food Near Me - Orange, California

First day open. Staff was flustered - but in a good way! service was great - friendly crew - order filled properly. Food all hot Fries are Soooooo goooooood! Chicken was crispy and not oily or soggy (sorry KFC - your reign in orange is over!) Sides are good - but I go for the chicken. Biscuits are very dense. Might have been overcooked. Drive thru is long so it should keep traffic off the street! read more

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Every time I come and Victoria is here she completely brightens my day. She's such a beam of light and so incredibly inviting, also she's very sweet and funny. I just had to give her a shout out! Also food is delicious! read more

I love that I get no delivery fee added on top of the other fees. I personally hate fast food because it upsets my stomach and always makes me feel incredibly awful however Chick-fil-A does not. The service is quick and they are always friendly. I would definitely order for delivery again. read more

The good is great. Their chicken tastes fresh and they have an array of sauces. The service is friendly when taking your order but when you pick it up they just say your name, hand you your bag and turn away. Expect to wait as it's very slow. The area is clean with a decent amount of seating. read more

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This chick-fil-a is nice after the redesign, but the management is completely overwhelmed and inefficient. There's maybe 8 vehicles in drive thru and there's currently 6 people waiting inside, but you would think it was jumping at lunch time. It is chaotic and a lot of employees are standing around confused about what to do and who to serve. I've never seen a CFA function like this. Worse... I only ordered a strawberry milkshake and I've been waiting for almost 25 minutes to get my order. It's awful. AND my milkshake sat on the counter for almost 10 min and no one knew it was mine. Then they gave me the one pictured that belonged to someone else and it is messy. read more

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Really great service Melina at the register was so helpful and thoughtful! The food was made fast and the ambiance is calm and well cleaned.

I'm currently sitting in this Chick-fil-A, I ordered my food from the counter, and went to sit down, when the food came to our table, we noticed a large fry was missing, I went to the counter, receipt in hand, and asked for the large fry from a worker behind the counter who promptly went and told someone else. That person came out and said, "hi, I personally packed that tray for you and know I didn't miss anything from that order." I said, "are you saying I'm lying or trying to steal a fry? Come look at the tray, we haven't touched the food, we're missing a fry." He came over to verify he was right, he saw the tray of food and said, "oh, yeah, I meant to put the fry on a different tray because it wasn't all going to fit on one." He returned to our table with a large fry. Then I went to go ask for more sauce, apparently the policy is two sauces per item, but we had large fries and 4 count chicken strips. The person at the counter said, "you can't get any more, you're at the limit." I asked if I can buy more, she said that I couldn't and would need to buy the sauce bottles. I've been coming to this location since 2009, when Larry would come out and talk to the guests and the workers were nice. now it's completely changed. I will not return to this Chick-fil-A. read more

Have been to this location before. Service here now is very slow. The two employees, the guy and the girl, directing traffic don't know how to direct traffic. 5 cars passed me, they were behind me. It took 15 minutes to take my order. Food was good. Don't go through the drive thru if you need to be out in under 15 minutes. Took me 25 minutes from when I entered the drive thru line to when I left with my food. read more

5/4/24 8pm Received the wrong items, grilled nuggets instead of crispy. My bad for not checking. Got home and had to turn around and drive all the way back. They interrogated me like I was trying to pull a fast one or something. Asked me over and over where my receipt was (I paid cash and didn't get one) the food I brought back was still super hot. Asked me several times the exact time I came, order name, and contents of the order and total cost.....Girl seemed super anoyyed, and nobody ever once apologized. Waited a super long time just to get the correct nuggets, they spent a bunch of time grilling me about my order and where the receipt was. (Paid cash I didn't get one and the guy who was taking payments was still there and remembered me) Not a single apology, acted kinda rude like I did something wrong. I remember back in the day even if they make you pull forward because food wasn't ready they would apologize and give you a little card that said "free meal on us". The old chick fil a ways are pretty much gone. read more

This Chikfila location is the worst I've been to. I hoped being newly remodeled it would be better run but that clearly isn't the case. Instead of things missing from my order now they're adding unexpected things. Today I found an extra type of protein in my salad... one that also has wings but six legs unfortunately. Calling the store number led me to Chikfila cares which is a misnomer because they really couldn't care less saying this location is independently owned and operated. Thanks for caring. So took my salad back and asked for manager and clearly all the hospitality and "how may I serve you?" training they give staff doesn't apply to managers because I got zero apologies or sympathy for the bug in my salad. Instead he asks if I want another Cobb salad. Yes I totally want to spend my dinner picking through another salad to make sure it doesn't contain live bugs. The lack of awareness is astounding. Tl;Dr: Found a live bug in my salad and was offered a replacement first before a refund on the salad and nothing else not even an apology Changed my rating to a 3 after talking to the actual manager Larry who was very apologetic about what happened. Still hard to completely overlook the how badly whoever I talked to initially handled the situation and the fact there was a live bug in the food. read more

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Wow the customer service is amazing. I had a great experience. I will make sure to place my orders from now on here. Thanks team Chick-fil-A. read more

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Last night we had the worse customer service by one of the employees. We asked for sauce and we're told se we're given a lot. Lack of customer service skills on behalf of this organization, fighting us and not wanting to give us sauce even after we spent a lot of money on our meals. I am so disappointed with this store. read more

Food felt so heavy must be there lil oil and the chicken made us feel heavy, you can definitely tell they stop using the good quality chicken, it didn't even look like chicken read more

Guy who took my order on Monday at 7pm messed up my order. I told him I'd like pickles on my chicken sandwich and bro proceeds to order No pickles. Come on man pay attention to what the customer's saying read more

What's not to like about Chick-fil-A? This is the first time I've ordered a breakfast sandwich. The biscuit was flaky and the chicken tasty. The staff are ALWAYS friendly. Excuse the bite in the pic. I couldn't resist myself. Delicious. read more

Chick-fil-A - Fast Food Near Me - Orange, California

Negative rating if possible option...... Purely DISGUSTING and an absolute DISAPPOINTMENT - a friend and myself went into Chick-fil-A yesterday (7/31 @ 4:30 pm) for our first-time visit since their reopening. Prior to the remodeling closure, this location was always such a nice sit-down, dine-in treat, but yesterday's (7/31) experience truly blew me clear out of the water and has me reconsidering whether or not this should be a desirable place to return with my friends and family. Before, the hospitality and overall approach had an inviting appeal, knowing the cleanliness and staff were always top-notch. The lobby always had at least one employee ensuring the face and the brand of the company was up to "my pleasure" standards, always welcoming (at times opening the door) customers at the front entrance, consistently cleaning booths and floors, and even checking in on each customer after their first bite. Even removing trays from tables when noticing the meal was finished. Seriously, at the time, this store went above and beyond for each customer. What in the world went wrong? After plenty of glances looking to the counter, it was apparent the staff was neglecting the dine-in customers and prioritizing the drive-through orders instead. Our meals took far longer than the passing vehicles and especially delivered cold. What was even more off-putting was how FILTHY and DISGUSTING the dining area remained from the moment we stepped foot inside the restaurant till we left. It was shocking how many staff members were sitting and taking a break or staff clumping together and visiting among themselves beside the front entrance. No employee surveyed the area to collect the stack full of trays by the trash can that was overfilled, not cleaning off the crumbs and grease across ALL booths and tables, not sweeping the fries, napkins, and straw wrappers from the floor. Nothing in comparison to what it was like before. There WASN'T a single seat that was decent or clean for dine-in customers to enjoy their meals. Nearly every table had leftover sauce packets or some remnant of customer visitation and never an attempt at cleanliness afterward. This experience would have never passed before the closure. What surprised me was a trainer had taken a break with a new employee in the backside (apparent they were on lunch) and, when returning from break, she (the trainer) chose to grab the order table tent from a table but didn't bother grabbing an empty soda cup right beside it. Had she done so, she would have noticed how packed the trash can was, the trail of fries on the floor, and the long stack of trays in the waste area, which a saw a customer have to "push the trash" to provide space to dump his waste in the bin. Not to see the low stock of condiments; note they were scattered throughout the restaurant. And yet, this was a trainer training a new employee (Deana) demonstrating the expectations of how to maintain this particular store (#01892) dine-in customer experience. I've worked in the food industry, and this doesn't pass. Seeing plenty of behind-the-counter and no front presence to maintain that face value shows the decline in company/customer relations. The only staff member who perceived customer dine-in was Donna, who was generous enough to refill our drinks before leaving. I love Chick-fil-A and hope to push for a second dine-in. But having gotten sick later on, we'll see. read more

Chick-fil-A - The "Operator" and his core values as posted on the wall. - Fast Food Near Me - Orange, California