Alexis was always smiling and attentive to all customers. I wish I would have had my business card on me because I want employees like that on my team. Food was also great. read more

I had a very disappointing experience at In-N-Out. Not only did they get our order wrong, but we also had to wait an extremely long time to receive our food. After waiting much longer than expected, we discovered that several items in our order were incorrect, which made the experience even more frustrating. (45 minute wait) The staff eventually corrected the mistake, but by then we had already spent far too much time waiting. In-N-Out is usually known for good service and accuracy, so this visit was a letdown. I understand mistakes happen, but the combination of a long wait and an incorrect order made for a poor customer experience. I hope they can improve their order accuracy and speed of service in the future. read more

Time for an update! If there's one thing about In and Out, it's consistency. Sure, there are little changes (except for pricing, that's a BIG change), but the food is always as I expect it to be. This location is still crazy busy at times, both inside the restaurant and in the drive-thru. In fact, this is one location going in to order because the drive-thru is so backed up, usually doesn't help. Even at 9 pm, it's busy, with a lot of kids in sports uniforms having dinner. Still, the employees here handle it well and are as efficient as possible. One change I appreciate is that they got rid of those touchless drink dispensers. They didn't work very well. I like pushing in a level when filling my drink; it seems like you have more control. I joke about prices skyrocketing, but if you're two people get two burgers, one in a meal, and don't mind sharing a drink, you can still get out of there for under $20. read more

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I love In-N-Out burger! I ordered Cheeseburger combo with 2 whole grill onions. Delicious! Ambiance is always clean. Great service. Friendly staff. read more

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We came here on a rainy weekday, and our kids got free hot cocoa with marshmallows. They loved it! They also received their little activity sheet to keep them busy until the food came. We ordered the Flying Dutchman's with grilled onions, hamburgers, and fries well-done. We made one of the fries animal-style. The whole ordering process was a breeze; the food came out on time, and the staff were friendly and helpful. We got a seat as soon as we ordered, and the food was great! I love the toasted buns on the burger. And a shout-out to the cleaning staff: she checked in on us as we enjoyed our meal, asked if we needed anything, promptly took our trays, and helped us clean our table when we finished. Thank you, In-N-Out staff! read more

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I love In-N-Out and come to this location pretty often. Luckily, on New Year's day, this location was pretty slow due to the holiday. We were craving a burger and knew this place would satisfy our tummies. All the staff here are pretty chill, especially outside in the drive-thru line. Impressive, because this location gets really busy. They are patient and pretty efficient so you go through the wait pretty quick. Be careful though, the line can get backed up and people get all flustered. Inside the dning area, it is pretty clean and staff makes sure to keep it clean and stocked well for everyone. There is plenty of seating but on busy days it can get packed. Luckily, there are tables outside to sit and enjoy your food. I highly recommend to either get here early, go through the drive thru, or park closer to the bank in the same plaza and walk into the burger joint. read more

It's still the cheapest, tastiest and quickest way to get a good meal that everyone can afford. My favorite is still the double cheeseburger with raw onions. It's worth the wait. read more

In-N-Out Burger - Menu - Fast Food Near Me - Orange, California

This is the first In-N-Out I've been to that had someone actively wiping down tables and when we sat down he asked what our number was (as well as tables around us) and brought us our food! Thanks Ethan! I don't mind standing there and getting my food, but it was super unexpected and nice of him to bring everyone's food to them. He also memorized everyone's number after hearing it once. When ordering the machine didn't work and the girl had to put my order in again on the computer terminal next to hers which was a little annoying, but oh well. It wasn't super busy so it was okay. Our food came pretty quickly and it was fresh and hot like In-N-Out is known for. The kids loved their grilled cheeses, fries and the Neapolitan shake we shared. read more

In-N-Out Burger - Hamburger with grilled onions, no spread - Fast Food Near Me - Orange, California

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I just wanna say the traffic here is crazy a Chick-fil-A in an In-N-Out. You got cars from every direction plan on waiting to get into the drive-through but I wanna give kudos to Henry. He's out there by himself in 90° weather with a smile on his face moving between two cues and taken every order with a smile and joy. I really appreciated him and we all know we're waiting in line at In-N-Out. I just have never done one right next to a Chick-fil-A trying to get into the queue was crazy go Henry. read more

You need proper signage where you get in the drive thru. I wanted to go to Chick-fil-a and ended up in your line. The worker in the drive thru said it happens about 25 times every 4 hour shift he has outside. A sign would do wonders! I wasted 20 mins in the wrong line due to this confusing drive thru lane set up! read more

What is there to say about In N Out besides that it's delicious? I came around 3pm and there was no line and was able to grab 2 tables side by side for my party of 6. They were calling for order number 6 and I was order number 18 but it didn't take too long for my food to come out. I didn't know but you can turn your drink into a float for an extra dollar! The bathrooms are clean. There were 2 stalls in the women's bathroom and there was a trashcan next to the door to throw out the paper towel after opening the door with it which is a little detail that I really appreciate as a germophobe. read more

The berger and fries are fantastic. The staff members are always friendly. The parking lot can be difficult. Overall, always a good experience. read more

Usually come here and have no complaints. Tuesday night, had an unpleasant experience with Andrea the cashier. She was extremely rude. Which caught me off guard. This was in the drive-through. She read my order back to me and it wasn't correct so she said she corrected it & seemed irritated. I gave her my card to pay & she grabbed it all rude and gave it back to me, didn't say anything about changing my order and didn't say thank you and walked away. She had an attitude. Maybe it was an off night for her but this definitely needs to brought to her attention. Needless to say, my order was wrong. read more

Very low quality in n out. This location is tough to access to too being right off of a freeway... lines can get close to 30-40min. They mess up orders half the time, maybe they are hiring newbies? Not sure. I would recommend NEXX Burger, no wait times, larger menu, THEY HAVE RANCH AND CHICKEN TENDERS!!! Oh and Nexx burger fries are so much better. In n out lost me as a customer once I found Nexx burger nearby.... Ambiance is like an other in n out, busy as hell, the worst part is this one is directly next to a chick fil a which also experiences crazy traffic's during peak times, not a bad restaurant obvi it's a burger and fries but this location makes it so hard to justify cheap prices and absurd wait times! Maybe it's also bc they don't do online ordering and they also receive lots of custom orders. In n out is typically consistent but this location,, idk! read more

The worst in n out I've ever been to. First off I always order the same thing no other order taker makes it so confusing. The lady that took my order gave me a headache I just asked for a double double combo protein style regular onions, she asked if I wanted them grilled I said no regular, she then asked me again if I wanted the onions grilled I said no. She said ok regular. Then they have some guy walking around cleaning tables while people are still eating. And I asked for yellow chiles, they said they're at the ketchup station. They're all brown and rotten. Then the lite pink lemonade was also really old and foul tasting. This in n out sucks. Go to McDonald's or something instead of here. Good thing I'm only passing by traveling back to losangeles. Avoid this in n out. read more

In-N-Out Burger - The food here is Trash - Fast Food Near Me - Orange, California

Usually good food here, usually really busy. French fries are hit or miss. Today, I was disappointed to see a pile of crunchy scraps under the cheese. Gross. read more

In-N-Out Burger - Fast Food Near Me - Orange, California

The drive thru line is always so long regardless of what time it is- - but so are the rest of any In-N-Out burger :D Staff are always courteous, friendly, and nice. This location always makes their burger the right way. One thing I did notice though, the patties are smaller, thinner, and not as juicy as it was back then. read more

It came to the one near the mall in late november, I just told them take the meat out and just put it cheese. It was very good because the onions at in and out make it a rather good burger. This 9/10. read more

This one is super slow!!! We went through drive through. They were not busy at all! They need to get their s.... together!!!

Make that 30 minutes as I'm still in line. Card reader doesn't work and we're all held hostage. While they discuss it amongst themselves. Where's my refund? read more

Been eating at in n out for like 25 years to have these dorks tell me they toast their buns nawww sir that isn't toasted that's burnt and the patties were over cooked to the point where they are dry & chewy like some beef jerky, worst visit I've had in years and now I'm literally giving this place a break for months congratulations in n out back to chic fil a for me and my money read more

Weak team tonight. Not very busy at all but I waited 10 minutes anyway and probably burned up almost a gallon of gas in idle. First window wasn't being utilized, Two guys at the second window. The guy who took my payment walked away from my food that was placed ready to go while I was paying. The guy filling up the drinks wasn't able to multi task And was aware of my food sitting there getting cold and aware of my irritation but did nothing to better the situation. The girls were doing the cooking and they were on point as I had noticed my order was in perfect time with my arrival but due to the ambivalence of the the two fellas the Food was luke warm and soggy. Should of gone to del taco next door read more

The food was excellent and of great quality, but the reason why it deserves two stars today is because I ordered a burger with only two ingredients on it and they got it incorrect. Not a big deal, but then the cashier thought it would be a good idea to place all of my food items in seven different boxes. It was very awkward and I won't be returning to this location. In-n-out, you're a great company, but this location needs improvement. read more

What's not to like about in-n-out? The food is good and consistent, the service always fast and the staffs are always friendly . We like in-n-out because their grilled cheese is on point- i usually get mine with extra lettuce, animal style with raw onions - and add pickles and chili-- I sometimes splurge my calorie with animal fries!! The best part... they offer pup-patties for our puppy! The restaurant is clean, and the drive through lines are always fast! read more

The workers here put their back and tears into their work. From the onions to the late night crew just trying to close on time. read more

In-N-Out Burger - Late night stop at the in out on Tustin, drove through just in time and was able to get the best looking animal Fri I've seen. - Fast Food Near Me - Orange, California

I've come a few times and always through the drive through. The service taking your order is always helpful and keeps the line moving. I am not a fan of their French fries. Their burgers are tasty but messy - keep napkins on hand. You can substitute items for no extra charge. Decent pricing. I like my burger protein style. read more

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Ordered extra well fries and got burnt fries! Napkins not provided. we ordered other places extra well fries and definitely not like this. read more

In-N-Out Burger - Burnt and oily fries - Fast Food Near Me - Orange, California

I been to In @ Out for many years. When they took pride in their burgers. When Rich Synder was in charge. In@Out had a name of great burgers. Fresh and hot. Not anymore. There don't run the same operation anymore . It's a money machine now . No longer holds the best anymore. If a business opened with old fashion great burgers, above good beef , great beef and fries . In and out would need to worry. I won't be back read more

Dam second time they forgot my cheese burger!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This in-n-out is the worst. I just moved to the area and the 3 visits I've made my orders have been incorrect. I've orders a plain hamburger from them and when received there's onions or grilled onions on the burgers. My daughter is allergic to onions and she isn't even able to eat the meal once home bc the drive thru windows fucked up. read more

Shame on me for not checking my order but I didn't think two burgers would be that difficult. It was very disappointing to get home and realize I didn't get what I ordered. read more

Now who doesn't LOVE In'N'Out, right? Well this is a review of the service at this location. Had to order almost 100 burgers and fries for my son's HS ASB event and the Manager at this location, Matt, made it easy. Great guy! Had everything ready on time, packed up and smelling tasty. Super friendly staff. Just wanted to say thanks and great job! read more

Food good. Nico was on top of everything and friendly. Felt bad for him, because he was doing everything at the front and Tanya was wondering around doing nothing/pretending to be busy the entire time I was there. I hope this isn't the case, but it almost seemed like there might have been something wrong with her unfortunately. She was like a deer in the headlights. read more

Back here again this location its always filthy and dirty! I can't believe they pay their employees so much money but they are never clean here. Every single table here is filthy and they have plenty of employees here standing there talking and chatting it up. I'd rather drive to Yorba Linda next Time. This place is just disgusting. read more

In-N-Out Burger - Fast Food Near Me - Orange, California

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Love this team! This location is the best Mamet is on top of their game and the rest of the crew seems like their family. My orders are usually complete without a hiccup. read more

Always impressed with in n out!! It is definitely my favorite fast food joint, i was in the drive thru for about 5 or so minutes, which is very convenient. Also it always tastes so fresh! I have been dying to try this location ad it just opened up, also a plus would be that it is located right next to the outlets!! Love it!!! read more

The reason for the 5 stars is because of one employee, and that was and is Savanah. She met us with a smile and perfectly helped place our order and repeated order amazingly. The over all starting to our experience was pleasant but then we sat down and watched the symphony of misdirected people wandering into each others work space left and right. I'm a Chef, and I understand kitchens that are choreographed and executed perfect....this was not it. The only perfect thing about this was 9:55pm when we finally got our food. Ordered at 9:30pm. 25 minutes later! Honestly the 5 stars goes to Savanah, not In & Outs performance. Food helped with the 5 stars but mostly Savannah. read more

Aila and Abel are great servers offering outstanding service. I appreciate how kind they are especially in such a busy environment. Amazing service and of course the best of the best burgers. Thank you and have a safe Halloween read more

In-N-Out Burger - ows the inside of the box - Fast Food Near Me - Orange, California

Normally good experience. Today watched three orders that came in 5-10 minutes after me same line go out. Asked if they lost my order? Filiberto gave me "No just cooking the burger ". Really man, each of those orders that were ordered after mine and went out first had burgers... don't lie to me. A sorry about that it will be out in a minute would have gone over way better. read more

Stopped in at about 5 o'clock. It was NOT busy, but it took 15 minutes to get my food. 10 of which I stood there and watched as my bag of burgers sat on the counter in a bag while my two orders of animal fries were not managing to get married. Two orders AFTER mine were doled out before mine, so it's not as though the whole system bogged down, just the ability to get me what I paid for... actually that's not quite true, I paid for hot and fresh burgers which I never got. When they FINALLY called my number and I said something about how long the burgers just sat there, SIX people just stared at me and said NOTHING. I said it again and basically got the proverbial "oh well" shrug. Not even a curt apology. No one else in my family will even come to this In and Out anymore; they drive much further to the Anaheim Hills location even though we live much closer to this one and some even work within walking distance. Now I know why. I'll drive further next time as well. read more