Have been to this location before. Service here now is very slow. The two employees, the guy and the girl, directing traffic don't know how to direct traffic. 5 cars passed me, they were behind me. It took 15 minutes to take my order. Food was good. Don't go through the drive thru if you need to be out in under 15 minutes. Took me 25 minutes from when I entered the drive thru line to when I left with my food. read more

Really great service Melina at the register was so helpful and thoughtful! The food was made fast and the ambiance is calm and well cleaned.

5/4/24 8pm Received the wrong items, grilled nuggets instead of crispy. My bad for not checking. Got home and had to turn around and drive all the way back. They interrogated me like I was trying to pull a fast one or something. Asked me over and over where my receipt was (I paid cash and didn't get one) the food I brought back was still super hot. Asked me several times the exact time I came, order name, and contents of the order and total cost.....Girl seemed super anoyyed, and nobody ever once apologized. Waited a super long time just to get the correct nuggets, they spent a bunch of time grilling me about my order and where the receipt was. (Paid cash I didn't get one and the guy who was taking payments was still there and remembered me) Not a single apology, acted kinda rude like I did something wrong. I remember back in the day even if they make you pull forward because food wasn't ready they would apologize and give you a little card that said "free meal on us". The old chick fil a ways are pretty much gone. read more

Wow the customer service is amazing. I had a great experience. I will make sure to place my orders from now on here. Thanks team Chick-fil-A. read more

See all

Last night we had the worse customer service by one of the employees. We asked for sauce and we're told se we're given a lot. Lack of customer service skills on behalf of this organization, fighting us and not wanting to give us sauce even after we spent a lot of money on our meals. I am so disappointed with this store. read more

What's not to like about Chick-fil-A? This is the first time I've ordered a breakfast sandwich. The biscuit was flaky and the chicken tasty. The staff are ALWAYS friendly. Excuse the bite in the pic. I couldn't resist myself. Delicious. read more

Chick-fil-A - Fast Food Near Me - Orange, California

This Chikfila location is the worst I've been to. I hoped being newly remodeled it would be better run but that clearly isn't the case. Instead of things missing from my order now they're adding unexpected things. Today I found an extra type of protein in my salad... one that also has wings but six legs unfortunately. Calling the store number led me to Chikfila cares which is a misnomer because they really couldn't care less saying this location is independently owned and operated. Thanks for caring. So took my salad back and asked for manager and clearly all the hospitality and "how may I serve you?" training they give staff doesn't apply to managers because I got zero apologies or sympathy for the bug in my salad. Instead he asks if I want another Cobb salad. Yes I totally want to spend my dinner picking through another salad to make sure it doesn't contain live bugs. The lack of awareness is astounding. Tl;Dr: Found a live bug in my salad and was offered a replacement first before a refund on the salad and nothing else not even an apology Changed my rating to a 3 after talking to the actual manager Larry who was very apologetic about what happened. Still hard to completely overlook the how badly whoever I talked to initially handled the situation and the fact there was a live bug in the food. read more

See all

Guy who took my order on Monday at 7pm messed up my order. I told him I'd like pickles on my chicken sandwich and bro proceeds to order No pickles. Come on man pay attention to what the customer's saying read more

I dropped by here to check it out. I was greeted upon entry by an employee as he exited. Then, I was again greeted by an employee who did not make any eye contact but just shouted out the welcome. The line was short and my order taken in a quick and efficient manner. I promptly received my beverage just as ordered. I did not wait long for my name to be quickly called so I could pick up my food. Here is where this establishment knocked it out of the park: The sandwich was exactly as ordered and piping hot. The fries were also piping hot. I love hot food and this establishment scored a home run on food. That gets them 5 Stars! Another good thing was I have their app but forgot to record the transaction at the counter. The app let me enter data and request "points." Once again, great job. Plus, for those concerned about illnesses, they were wearing masks and wiping down the tables. They even gave me a place mat to use! Definitely a place worth visiting. read more

See all

Negative rating if possible option...... Purely DISGUSTING and an absolute DISAPPOINTMENT - a friend and myself went into Chick-fil-A yesterday (7/31 @ 4:30 pm) for our first-time visit since their reopening. Prior to the remodeling closure, this location was always such a nice sit-down, dine-in treat, but yesterday's (7/31) experience truly blew me clear out of the water and has me reconsidering whether or not this should be a desirable place to return with my friends and family. Before, the hospitality and overall approach had an inviting appeal, knowing the cleanliness and staff were always top-notch. The lobby always had at least one employee ensuring the face and the brand of the company was up to "my pleasure" standards, always welcoming (at times opening the door) customers at the front entrance, consistently cleaning booths and floors, and even checking in on each customer after their first bite. Even removing trays from tables when noticing the meal was finished. Seriously, at the time, this store went above and beyond for each customer. What in the world went wrong? After plenty of glances looking to the counter, it was apparent the staff was neglecting the dine-in customers and prioritizing the drive-through orders instead. Our meals took far longer than the passing vehicles and especially delivered cold. What was even more off-putting was how FILTHY and DISGUSTING the dining area remained from the moment we stepped foot inside the restaurant till we left. It was shocking how many staff members were sitting and taking a break or staff clumping together and visiting among themselves beside the front entrance. No employee surveyed the area to collect the stack full of trays by the trash can that was overfilled, not cleaning off the crumbs and grease across ALL booths and tables, not sweeping the fries, napkins, and straw wrappers from the floor. Nothing in comparison to what it was like before. There WASN'T a single seat that was decent or clean for dine-in customers to enjoy their meals. Nearly every table had leftover sauce packets or some remnant of customer visitation and never an attempt at cleanliness afterward. This experience would have never passed before the closure. What surprised me was a trainer had taken a break with a new employee in the backside (apparent they were on lunch) and, when returning from break, she (the trainer) chose to grab the order table tent from a table but didn't bother grabbing an empty soda cup right beside it. Had she done so, she would have noticed how packed the trash can was, the trail of fries on the floor, and the long stack of trays in the waste area, which a saw a customer have to "push the trash" to provide space to dump his waste in the bin. Not to see the low stock of condiments; note they were scattered throughout the restaurant. And yet, this was a trainer training a new employee (Deana) demonstrating the expectations of how to maintain this particular store (#01892) dine-in customer experience. I've worked in the food industry, and this doesn't pass. Seeing plenty of behind-the-counter and no front presence to maintain that face value shows the decline in company/customer relations. The only staff member who perceived customer dine-in was Donna, who was generous enough to refill our drinks before leaving. I love Chick-fil-A and hope to push for a second dine-in. But having gotten sick later on, we'll see. read more

Chick-fil-A - The "Operator" and his core values as posted on the wall. - Fast Food Near Me - Orange, California

1 star due to inflated prices. 4 and 5 for the quality of the food and service. If prices keep going up, might not be coming back with other similar options costing a lot less. Sorry! read more

Chick-fil-A's staff always has the best customer service. The food was good here and came out super hot and fresh. The only thing was the fries were really inconsistent because the top was soggy, but the bottom fries were crunchier. read more

Food felt so heavy must be there lil oil and the chicken made us feel heavy, you can definitely tell they stop using the good quality chicken, it didn't even look like chicken read more

Very disappointed after getting the first drive through today after the lockdown and finding the nasty tomates lettuce and pickles in my sandwich This is disgusting I am not recommending this place how come your slogan is " Served Fresh Daily* How come you guys want us to support your business when you serve that quality ?? read more

See all

My visit at Chick Fil A was wonderful. I was kindly greeted by staff at the front register. My food was delivered shortly after by a gentleman by the name of Gus Chavez. Everything tasted fresh to order and the restaurant was clean and welcoming. Will be coming again soon. read more

Chick-fil-A - Number 7, medium Mac, Frosted Lemonade - Fast Food Near Me - Orange, California

Update: I kick myself every time I come back here! Wait in line for 35-49 minutes. Got a chick fil a deluxe and it came with bad/moldy lettuce, and the bun wasn't toasted at all - just soggy with the butter slathered on. Sandwich was totally cold. When you call, they don't get offer to do anything for you. I'm done throwing away my money at this location. Quality is completely lacking here. They always get our order wrong here for drive thru! I keep saying this is the last time I'm coming here but it really is this time! You wait in line for like half an hour to get the wrong food or something missing. Last time they didn't put cheese on my spicy chicken. This time, I bought a breakfast biscuit and instead of honey they put honey bbq sauce in the bag. Who would even eat that on a biscuit? Threw most of my sandwich away because it's too dry and didn't taste good the honey. read more

Chick-fil-A - Bad lettuce with my ice cold sandwich - Fast Food Near Me - Orange, California

Thanks for not listening to my order. You all need to slow down when taking orders. It's like you know what I want so your going to put it in regardless. It's not a race. Now I get to enjoy the wrong breakfast. Thank you. read more

you can never go wrong at this location. plenty of tables if wanting to dine-in, drive-thru is always fast even though you might see plenty of cars, it goes by fast. read more

Chick - fil- A has the best chicken sandwich and the best chicken nuggets the fries are really good to the Chick-Fil-A dipping sauce is great !! The staff is very fast and kind they always provide great service my order is always right the inside of this location is very clean and there are a lot of tables to sit at and enjoy your meal . read more

See all

Hair in my food!!! It was so nasty!!!! It glossed through my teeth when I took the first bite and pulled away!!!!! Sooo grossss read more

Chick-fil-A - Eeeeeewwwww this blonde hair just flossed through my teeth when I took the 1st bite!!!! This is so grosss!!!! - Fast Food Near Me - Orange, California

A girlfriend introduced me to Chick-FIL-A about 15 years ago when I was visiting Texas. Really yummy. This day, we had a coupon mailed out to locals which got us over there because it was just a tad further down Tustin than I go every week. Still within 2 miles from home. Because I had the coupon for their Chicken Nuggets, I opted for that. What's so cool and review-worthy about Chicken Nuggets? They have a Grilled Chicken option! Yay! A healthier choice. I opted for those. They were quite tasty. I would definitely order those again, and I would never have known about the Grilled Chicken Nuggets if there hadn't been a coupon. So, to Mgt, the coupon was worth it. The staff was very clean and polite. How delightful. Great company culture. Bravo! Definitely recommend. read more

Chick-fil-A - Fast Food Near Me - Orange, California

See all

This Chick-Fil-A is amazing! They always get my order right whether it's through UberEats, the drive-thru or when I'm eating inside. Every employee I've encountered has been so nice, and the food is top quality. I really only order either lunch/dinner menu items which are always great but I recently started ordering the "chicken minis" at breakfast time and those are just as brilliant!! Also, the fruit is super fresh which is always hard to find at fast food restaurants. Anyways, keep doing you CFA read more

Probably the best most beautiful CFA I've ever been in and seen! The manager was very accomodating and still had bfest left over that I could have at 10:37! He was so sweet! Great manager! And great food like always! Best experience! read more

Very unpleasant experience. Went to go ask for sauces and a lady working there looked at me and literally ignored me. Then to top it off when I was about to kill my sandwich and when I was done devouring it I noticed a hair. Never again will I be eating here, rather stay loyal to in n out, they care more about their customers and quality than chik fil a! read more

Chick-fil-A - Hair - Fast Food Near Me - Orange, California

I came to Chick-fil-A for the free chicken nuggets. Yep, ain't no shame in my game. Lol! I had to download the app to get the free nuggets. I went through the drive thru. I was able to place my order, swipe my app, and pay for my french fries with one person with a headset. I mention this because this is revolutionary!!! No longer do you have to go to 3 sections of a drive thru. You place your order and pay for your order at the same time and you just drive to the last window to pick up your food. Very quick process. I noticed that the process moved cars along quickly. read more

Chick-fil-A - Drive Thru is always packed!! - Fast Food Near Me - Orange, California

See all

This is one busy ass center!! Sorry, but so had to say it! This Chick-fil-A is located in the same center as In-N-Out! Enough said, right??!! Two of the busiest fast food restaurants, ever! I will say that upon construction, they did a good job keeping both restaurants separate from one another, so the drive-thru lines don't intertwine. However, those drive-thru lines can be pretty epic and stretch all the way to the street. I have driven through twice, but otherwise I park and go in. Service had always been great. They are always courteous and greet you with a smile. They keep all their condiments out, which is nice because you don't have to go back up to the line to ask for anything. This location gets super full inside. I came in the other day and every seat/table was taken. I'd never seen a Chick-fil-A that full before! The lines get super long inside, as well, but they are so well-staffed that they move quickly. That's one thing Chick-fil-A does well is staff their locations. They have at least 10-12 associates behind the counter and even more in the kitchen area. I also like that the manager is out there working right along with the staff. read more

See all

Food is yummy! Service great. And first time we also ordered a bag of Chick-fil-A pellet ice going through drive-thru! Just found out about it from a friend. On the app it's under beverages-other. Or just ask when placing an order. Great if you don't have an ice maker or just want colder drinks when home:) read more

Yummy food, I love the chicken nuggets with the sauce. Also the fries definitely one of the best.

so i normally go to the chik- fila in brea which is a huge mistake. So i came in here no one was in here. workers were helpful. they had some new drink "cloutberry" whatever the f that is. very good. my food came out fast. however there was no sauce. but my food was very fresh fast and good. ill be sure to come back to this location!! read more

I had the worst experience yesterday at this chic-fil-a location. There was an issue with my mobile order when I came to pick up at the drive thru so I asked to speak with the manager. As I pulled up to the window, the manager Travis already had a look of annoyance and disgust on his face. I pulled up and said hello. I was expecting him to say "hello my name is Travis and I'm the manager you requested to speak to. how may I help you." Instead I got a blank stare then he finally said with an attitude "what do you need." Our interaction didn't get any better from there. He was argumentative the whole conversation and told me I needed to pull out of the drive thru even though I had more questions for him and still hadn't been given my refund. Travis Blauser should not be a manager with the level of poor customer service he displayed. I refuse to go back to this location and give them any more of my hard earned money. read more

I remember when this Chick-fil-A opened up since it was on my drive to work. I finally got the chance to try this restaurant out. Like all other CFA's in the area, the food is the same great quality chicken. I got the spicy CFA sandwich, waffle fries, and a lemonade. The sandwich has nice flavor and has a little kick over the original. The staff was even nice enough to refill our drinks from our table. read more

It's rare that I take time to write a review. Something has to go really well, or awfully wrong. From the moment I walked in, I was greeted with polite smiles and welcoming personalities. My son, who has been to Chick-Fil-A more than any human should, ordered his meal and when his order came...it wasn't what he actually wanted. The employee (Nathan) behind the counter, saw how upset my son was and came to our table to ask if everything was OK. I tried to explain that the mistake was ours, but Nathan wasn't having it. He remade the entire order. Above and beyond, even though we made the mistake. When I went to the counter to let the manager know how much I appreciated the service, I was met by the owner, Larry. No wonder the employees are so amazing! What a delightful person Larry was to interact with....he even gave me a few extra sauces to take home that I hadn't tried before. read more

As many others have so rightly stated, this is the worst Chick-fil-A I've ever been to. They aren't concerned in the least with the accuracy of orders and refuse to take responsibility for this shortcoming. The store operator, Larry, is arrogant, condescending and truly doesn't care about his customers. In fact, most of the staff is rude and dismissive, which is a huge testament of his poor leadership. I normally like CFA, but steer clear of this location - it's the worst! read more

Went in for a quick meal and wanted to redeem points. Miriam at the counter was very patient and helpful with doing the reward thing. Had one little hiccup and the vivacious Rachel swooped in and made our day with a great smile. Wonderful service and great food read more

Great food, fast service, cleanly tables, nice decora, reasonable prices, service is very helpful and courteous.

This was the best customer service we have ever received from a Chick-fil-A, my two sons were with me , Elijah and Michael gave it a 10,000 thumbs up!!!They said that they would probably continue to come to this Chick-fil-A for the rest of their lives the food was delivered in a timely matter, the service was phenomenal, from the moment we walked . Great atmosphere! Will definitely recommend and be back to this Chick-fil -A Thank you read more

Chick-fil-A - Patio happy customers - Fast Food Near Me - Orange, California

I started coming to this location after my local chick fil a is closed for renovations and I'm very pleased with the service and cleanliness of this location! Our food came out fast and Sara was very helpful! She was very sweet and helpful. We will be coming back to this location again soon read more

I ordered off the Chick-fil-A app for my family and did not receive everything ordered and paid for. I talked to several people at Chick-fil-A to include someone who said he was a manager and explained the situation. I was basically told it was not their problem and to contact DOORDASH. I explained several times that I used THEIR app and as such, there was no record with DOORDASH directly with me or with my account. This is CHICK-FIL-A. I have spent thousands there. BUT the management didn't seem to care and when I asked him to "make it right", I was basically told it was not their problem. He could have easily put credit on my Chick-fil-A account like the kink people at the Yorba Linda location did a couple years back when they failed to give us everything we ordered. There is no way to call DOORDASH and as such, I paid for items USING THE CHICK-FIL-A app that I did not receive with no resolution from them. Fail. read more

Great chicken sandwiches and great service. A topnotch offering. Highly recommend this to anyone.

Yelp challenge 2015. 223/365. *updated review* Out of all the quick fast food places in the area this has to be my first choice. Especially when it comes to breakfast. Located on Tustin ave near In and Out and Wells Fargo. Parking lot is small and gets a lot of traffic from its neighboring friends. The bagel morning sandwich is yummy. Whole grain toasted bagel with cheese, egg, bacon and a crispy chicken breast. Open up a pack of honey roasted bbq sauce and smear it on. Usually I order a 3 pack of the minis to go with it and wash it down with coffee. 800 calories later, I am a happy girl. For the other half he gets 2 morning chicken buttermilk bisquits and puts the chick filia sauce on it, pairs it with those mini hashbrown bites dipped in ketchup and a OJ. Lunch wise, chicken nuggets, waffle fries and fresh lemonade for me. Spicy chicken club for the hubsters. Always get bacon on your sammies. Bacon makes it better. Can't forget the dog, she usually gets some minis and a dog bone to go with it. Service here is always a pleasure. All of them are trained in providing exceptional customer service full of smiles. If you need an extra dose of happiness, this is your designation. It is always their pleasure to serve you. **updated** read more

See all