I have eaten at Red Lobster ever since I was little. The cheddar biscuits still SO good! I had a grilled trout and baked potato. The side salad is just like you have anywhere. The trout was good. It had a nice butter taste. The baked potato was good. Potato with sour cream and I am there. You can get better fish elsewhere but not those biscuits. I do like that they grilled the fish with the skin on. But I will always come here for the biscuits. The biscuits I have loved since childhood. Come, try them and see if you don't crave some in about a week read more

Red Lobster - Cheddar biscuits!!! - Seafood Near Me - Plano, Texas

We got takeout and everything was great. They scratched a couple things off on our order and so then they left out the drink on the kids meal, which was fine, but I don't know why and didn't tell us but everything else was great. read more

Well the customer service was trash ( in the to go department) waited 5 minutes had to stop someone for a menu then said she would give me a minute. That turned out to be 10 minutes had to stop someone else to place the order, then waited over 30 minutes for my order which was one the boil bags(2) one of each kind to top it off I had to ask about my order to receive it. The potato's in bag was HARD in the middle, it was still hot when I made it home overall the seafood bags was okay. I know they have to get it together with it begin new to the menu but the customer service was a 0 for me. read more

I went to the Plano Tx location today with my son. It wasn't very busy at all but yet we were seated in the back of the restaurant by the restroom there was an odd odor, and I started to leave right then. The waiter came brought a basket of biscuits that were sent back because they tasted old, he states let me see if I can find f dome fresh ones and comes back with another steal batch saying this is the freshest they had. They had no butter on them no taste and was hard. Sure enough the table across from us, we could see the steam coming from the biscuits. I didn't bother calling him back again I just waited for my food. Me and my son had the seafood boil it had no flavor at all and it was supposed to be garlic and lemon pepper. I asked for extra lemon pepper seasoning and was brought some melted butter with lemon pepper mixed in it and the corn on the cob was hard. My total came out to 105 and I left a tip which I started not to but it was very disappointing and wasn't worth the money it's really not the same as it once was I would not RECOMMEND read more

Many many years ago, I thought of Red Lobster as a special dining-out experience. A gift card brought us back to Red Lobster for the first time in at least a decade, maybe longer. I found that pricing still was date-night worthy. Entrees starting at $17, but the ambiance definitely was lacking. We entered the restaurant during a slow time and were shown to what had to be the worst table in the restaurant - back corner, next to the bathrooms and the kitchen (see my photos). The restaurant was untidy. Not overly dirty, but not clean either. I found the menu difficult to navigate. Do entrees have sides? You'll only find out if you flip to the back of the menu and read at the bottom of the page. There's no indication of what is the "standard" side is, so you discover this when you order. The biscuits are delicious. DELICIOUS, particularly when warm from the oven. My wood-fired trout was tasty, but slightly overcooked. I'd say a minute too long - it was dry rather than tender and flaky. The same was true for my broccoli side. Slightly overcooked and dry instead of tender and bursting with flavor. My husband's salmon was the same. Slightly overcooked ... the difference between knowing how to cook and following a recipe step by step. All in all, it was an ok meal but not the best. The mood of the restaurant was definitely not the best and I really didn't like sitting with dirty dishes on the table instead of being cleared after we finished salads and bread. Particularly when we spent $50 including tip on lunch. read more

See all

I am writing this review after visiting this place for more than 5 times. As service in there is always random. One day, it relatively quick, waiters are attentive and nice. Another time they just vanish and show with your drinks after 20 minutes and it takes like 40 minutes to bring your order, while restaurant is nearly empty. Bringing me seafood and forgetting lemons and melted butter for lobsters. Or then when I ask for it bringing me ghee instead of garlic butter. It is pretty disgusting to eat with ghee, especially one used to sear steaks. Really disgusting. Now about steaks. Cooked pretty ok for a mediocre restaurant. Cuts are definitely not of the best quality but cooked decently. Still, when it is fairly common to use USDA prime cuts in restaurant like this, they bring you USDA choice cuts. Something you can buy in retail grocery store, but pricing as USDA prime. It feels like a fraud. Now about seafood. Lobsters are cooked decently. Scallops are completely rubbery - meaning overcooked. Shrimps are ok. Sauces are ok as well, thou sauces with cheese taste pretty bad again because of fake parmigian cheese(not parmiggiano reggiano but faux parmigian you can buy in walmart). So overall - I am going to avoid this restaurant. I used to have terrible service there years ago and was avoiding it for a while in the past. They moved and I was hoping new manager and location may be a good start but no. Services is hectic and mostly terrible. Food quality is pretty bad. Update: Unfortunately I had to reduce rating to even 1 star now. This is for absolutely annoying and terrible customer service. They tried to contact me and the ping-pong started: go to facebook, leave comments there. Oh someone will contact you, please leave a phone and email. Then emails asking for all the same information I already posted here and on facebook. Like literally it comes from branch to branch, from manager to manager and no one cares to read comments and just pasting standard message to show they attended to it. Customer services at the same level restaurant service is - non attentive and 0 caring for customers. But I did not expect anything anyway. Just came to update my review since it appears this chain does not deserve it at all. read more

Before we even ordered waiter making excuses that a table of eight would take long time to. Order took an hour, order the carb fest brought crackers out ten minutes after the food delivered , service worst ever, came back and said had to wash crackers from dirty table next to us. Restaurant is empty. Asked to speak to manager and never came to table . When we finished meal ask about if they still did birthday free dessert and said d they didn't read more

For my best friends birthday, we had lunch at 11am on Friday. Service was the BEST. Ask for David! Fish and chips for me was too much food yet so good. She had Lobster Linguine and was in heaven. And those cheddar bay biscuits? Is there a 12 step program? I'm addicted. read more

I cannot express the satisfaction of the meal, that we received, the cleanliness and service at this location! The cook that cooked our meal deserves a bonus, from the job he did, also the Black Waitress with the braids deserved some extra cash added to her paycheck! We usually avoid Red Lobsters when we lived in Southern California, because we were never satisfied with the food or service! We really liked this Restaurant and you will too! Why is this restaurant so good? Allan and Ashley White read more

Not sure if this location should remain open. I am a platinum rewards member and the service has gone completely downhill!! We sat for over 7 minutes before someone took our drink order. Another 10 minutes before we received any biscuits. Just TOTALLY disappointed with the service. read more

Talking about service, I've been in here a few times over the last few months and anytime I come in I try to see a server/ bartender named Ava! She has great energy and is always super helpful and makes it feel like a top tier dining experience where all of your needs are met with great life discussions! read more

We returned after having a bad experience with runners on our last visit. They seem to have stopped using runners so service was much better and the waitstaff was actually very attentive. However they only have one keto friendly side without paying a surcharge- broccoli. Well they had no broccoli so three of us paid extra for a healthier side. I'm okay with this occasionally but these meals are $30 to $40 each so I my expectations are a little higher than if I'm paying $15 and there are mishaps every visit. read more

Date night with the Mrs. We started driving down from Frisco because of a few disappointing visits at the Frisco location. Baby has to have her crab legs but tonight they tasted salty. Our server, Summer, alerted the manager on duty and Hank quickly swung by the table. He agreed it was weird the crab legs were salty and he came back from the kitchen and verified that someone had indeed seasoned the water. Summer and Hank put in a replacement order since they wouldn't be able to prepare new crab legs in time. It's nice to go to a place where the server and manager communicate well and seek to get things straightened out quickly. Staff was happy and polite, restaurant was clean and so were the bathrooms. We will be back for more crab legs soon! read more

Came here for dinner on a Saturday night. It didn't seem overy busy but we had a 15 minute wait. It was expected so not a big deal. When we were seated, I think we were sat in a section with a new waiter. The whole section was a mess. We could hear what was going on at the tables around us. I wasn't trying to eaves drop but the tables are so close that it was hard not to over hear. The booth right behind us had a long wait for food. The table beside us had their drinks and food order messed up. The table beside them had their drink order messed up (waiter brought them the wrong wine, I think they ordered a bottle of white wine and were brought a bottle of red). When the waiter brought them the wrong (opened) bottle they told him they didn't want that so he walked up to the host stand and said loudly "you need to help me with that table, they're complaining about everything". I think I heard him say, "I'm doing my best" no less than 5 times to customers. It was kind of awkward. He was obviously not well trained and was overwhelmed. I felt bad for him. After we were seated, he walked by our table at least 3 times and didn't even acknowledge us. The hostess had to come take our drink order. The waiter came by later to take our food order. When our food came out, it was cold. I didn't complain, he had too much going on. When we were ready for our check, he disappeared. During that time, another table was sat in his section and probably waited a good 10-15 minutes before he showed up to take their drink order. I think they're short staffed and are just hiring anyone who needs a job. That's not the problem, if someone wants to work, great! But I think management needs to put in the time and effort (and training) to help the ones that are still there and stuck around. In the end, the wait staff suffers because they're the "face" of the restaurant. When two of the tables left, they both stopped at the table behind us and we're apologizing to each other for their bad experiences. The manager only came by the table who got the wrong wine to apologize for the mix up. He obviously had no concerns about what was going on in the dining room. Oh, also a hostess was tipped $20 by a customer for taking a reservation for them earlier that day. A very generous and kind gesture by the customer. Another hostess that saw it happen says to the one that received the tip, "I've been here 5 months and I never received a tip. You've been here 3 days and you get a $20 tip! I don't think you can keep it though." A waiter in the conversation with them says "Yeah, I think you can get in trouble for taking that tip. I've heard that somewhere." So they said to go ask the manager and they all 3 head for the back. What a bizarre dining experience. read more

I bought their shrimp tacos. It was pretty average and nothing special, then I vomited after a couple of hours.

Thank you Linda so much for your above and beyond service! The food and recommendations were very trustworthy:)

I wish I could have gave them zero stars. My whole experience was pathetically absurd and cliche. I arrived at the restaurant at 1745. I was seated 10 min after arr read more

Red Lobster - This pic is of me asking for the mangers information. - Seafood Near Me - Plano, Texas

I had a wonderful experience here tonight, for my very first time at red lobster. I couldn't ask for better service. My server was a woman named Hali. She was very kind the entire time and very sweet. She made sure my meal was perfect and even recommended wonderful specials. She deserves a raise . Thank you red lobster. Ambiance is wonderful!!!! read more

Super Slow service, food was Devine and delicious. Seating took awhile then expected. They were busy but yet had many tables open, guessing low staff? Not sure. The manager waited us which was sweet yet different. Great lobster and crab legs. read more

See all

Took my 91 year old Dad. Service was great and the food was spot on for Red Lobster. He loves it. Needed to ask that they wait to bring the hot food out before the he had time to eat the salad. Older people love the Lobster but eat slow. We will be back..I hope. read more

Took my mother to Red Lobster for an early Mother's Day dinner to avoid long waits and crowds on the weekend. Our food was delicious, a little more pricey than I expected. Being charged a-l-carte fees for sides when already purchasing high dollar entrees was a surprise at the end. Then asked for a small 2-3 ounce side of sauce for my daughter to be able to warm-up her leftover pasta without it being dry, was yet another charge. read more

See all

Came here for a late lunch with family after shopping nearby. There were not a lot of folks at the time. Friendly host staff and we were seated immediately. Noah was our waiter and he was nice and great at helping us with recommendations on the updated menu. We got the biscuits served on the table and ordered the following: Drinks: --------- $6.99 Berry Mango Daiquiry - Wife gave it a 3/5 stars. It was more like cool aid according to her. Too sweet, watered down. Kids Juice - Ofcourse, my kids chugged down their apple juice, no complaints. Food: -------- $27.99 Bar Harbor Lobster Bake with $3.99 lobster mashed potatoes - Large portion, tasty. $6.49 Child Chicken Fingers - Kids ate every bit of these. Only issue was we got a drink we never ordered, but the waiter took care of it. read more

Red Lobster - $6.49 Chicken fingers and broccoli - Seafood Near Me - Plano, Texas

See all

Friendly attentive waitress . Food was pretty good . Crab legs were a bit overdone so the shell was chewy and eat was hard to get out. Atmosphere is about average for a sit down restaurant. It was a little bit on the dark side. read more

See all

Husband & I have not eaten inside a restaurant since Covid 19. We had a lobster bisque craving & decided to carefully dine inside for the first time in almost 1.5 years! We decided to minimize risk of exposure by going early on a Sunday, 4pm, knowing it wouldn't be crowded. Austin was hosting (his youth & inexperience assisting customers was apparent) & the restaurant had few diners, as we hoped. Austin, the thoughtless, led us to a table right next to a family, inside an almost empty restaurant. I expressed my concern regarding Covid and asked him to seat us further from other customers because we are high risk. He matter of factly said they didn't have many servers working & left us at that table. Our friendly server came & had no problem allowing us to sit at another table nearby. We ordered a bowl of lobster bisque, hoping it would be as tasteful as we had a week earlier at Cousin's Maine Lobster Truck in Wylie. It was so salty, I couldn't eat it, with no luscious chunks of lobster meat as Cousin's. Lobster bisque was a totally disappointment. We ordered our favorite lobster pizza, which had the expected chunks of meat, but the crust was soggy/not crisp as expected. But taste was good, other than crust. Husband had blackened salmon- said it was good. I had lobster alfredo, another long time favorite- the price has skyrocketed to $25, but it was good & we took home leftovers. For the first time ever, our server didn't offer to bring Cheddar Bay biscuits for us to take home. Another slight disappointment. If you have Covid concerns, this location has some risk. Don't waste your money on lobster bisque- find a location close to home that the Cousin's Maine lobster food truck will offer their expensive, yet exceptional lobster bisque! read more

If I could give a negative rating, I would. This was our favorite restaurant to celebrate any of our precious events. However, we had a bad to go experience last Saturday (4/23/2022) and facing their mistakes, the manager was extremely rude to me. We ordered curbside pick up of four entrees and a lobster pizza to celebrate my hubby's birthday last Saturday(4/23). When we were back home, we found both orders of ultimate feast were missing with lobster tails and snow crab legs. That means we only got fries, broccoli and shrimps. I called the restaurant immediately and was worried how I would treat my friends who came over for the gathering. I can't believe a restaurant would pack their foods without main course to their customers. The first man at the restaurant picked up the phone. I described what had happened. He asked me what's the name on the order. I gave him my name and he transferred me to his manager. When the manager was on the phone, I described what had happened again. There was no response and I can hear the restaurant was very loud. So I said again with a higher volume and added more words that it was main courses were missing. That manager then said:" what's your order? "(Not like the first man who asked for my name on my order directly) so I asked: "do you need my name or the order number?" The manager suddenly shouted at me and said: "I need the name of your order! The name of your order! The name of your order!" Louder and louder each time. I still gave him my name. He asked me to hold. I heard he was then talking to another staff. It seemed that someone gave my food to others. He said to his staff that he got the customer(me) on the phone extremely mad! (Excuse me?) Then he said his sorry to his staff?! Not me?! He then talked to me on the phone that he will give me a refund. He did not even give me an option to cook my food again. I asked and he said rudely:"OR you still want to come over now to pick up your food?" All my celebration mood was ruined so I chose the refund. We four adults shared two entrees and four sides at last. I would definitely not recommend this store and will never be back again. read more

Red Lobster - These are what we got for $70 - Seafood Near Me - Plano, Texas

DO NOT EAT HERE!! First service was ridiculous and slow, then we find out that we were charged for food we didn't even order. All while hearing the employees talk about us. This was ridiculous the manager Teresa Benitez has no idea how to be a manager, you don't make the guest feel horrible for calling your employees out on horrible service. Then to sit there and watch us pay the bill, because you don't trust us to pay the check. We have class and manners unlike that crew. Disgusting place, food was disgusting. They need all new staff and a manager that knows how to run a restaurant. Oh and this was our birthday, so thanks for making our day horrible. read more

Food was tasty, service was great...ask for Colleen! I really wanted to give them a 5 if only to help Colleen...but the front desk greeter, the friendliness of the other staff we interacted with, and the food quality just wasn't quite where it should be...but Colleen delivered great service so I gave a 4 because of her. She delivered a 5! read more

Their once upon a time biscuits were NOT good . Their food , scallops tasted like plain rubber , no taste , rice absolutely no taste !t Their service was good! Too many other places to eat with good tasting food versus bad food here ! read more

Haven't been to a red lobster in forever but was craving the cheddar bay biscuits. Our server was very attentive and I'm sure we were a little needy eating the biscuit refills so fast. We got the cheddar bay platter to share plenty for two people. The Brussels sprouts and coconut shrimp were our personal favorites out of what we got. This location seemed clean and great service will be coming back. read more

My son wanted surf and turf for his birthday. He never has had lobster before so I really didn't want to pay $80 on a lobster meal. So, Red Lobster here we come. The one thing I was hoping for was Red Lobster's consistency. We came in on a Thursday at 11:15 on a rainy afternoon. I was surprised by how many other patrons were there. We had a fabulous waitress, Laci! The service was very prompt, it would be a great place to go if you were in a hurry and had a limited lunch hour. Of course the high light of any Red Lobster meal is the cheddar Bay biscuits. They were cooked to perfection. My son of course had the 12oz New York Strip cooked well done ( I know that a steak faux pax, we will give him grace since he's 13) and a lobster tail. I had to snag a bite to make sure it was ok...lol. The steak was actually really flavorful for being well done. There was also a yummy lobster sauce on top. The lobster was perfectly cooked, not overdone and it was topped with a lobster stuffing of crab and shrimp (Devine)! I had the lettuce wrapped shrimp. It was Waaaay too sweet. If I ordered it again I would get the sauce on the side. My other son had the garlic grilled shrimp. It was two skewers of grilled shrimp on a bed of wild rice. This kid never finishes his plate, but he ate every morsel served to him. How is it two out of the three meals we ordered were awesome and not one of them was mine read more

See all

Always a nice place to go for a nice sit down meal that is casual and laid back. Every time I go with friends/family I always seem to get the most attentive servers. They make sure my glass is always full. For me that's a huge plus since I'm obsessed with NOT having an empty glass when I am dining. I love the unlimited biscuits they bring to the table. Started out with the Caesar salad and clam chowder soup. They drowned the salad in dressing. It was a bit too much! The chowder was yummy. The rest of the meal was pretty good. The Alfredo shrimp and my shrimp skewer was a nice pick. We finished the meal with a brownie and ice cream. The meal was ok, nothing memorable. I'll be back, Red Lobster always is good when in a pinch. read more

See all

We have been sitting here for 20 mins with tons of wait staff walking past us no one has stopped to see why we still have menus. I think they sat us where the server may not be here yet. Not a great experience there is so much traffic out at this point we might as well wait it out. What is wrong with the world! read more

I have been to this location several times and every time that I order online they always forget something , last week I went to pick up my order and started to rain so I was in a hurry and didn't had time to check if all the food that I ordered was inside when I got home I was missing 3 items , if you order online on this particular location I recommend that you check your order before you leave because for sure something is going to be missing. read more

Both enjoyed shrimp dishes that were tasty and cooked to perfection. Nice place to spend our anniversary evening. Thanks to Josselin for being so attentive and helpful! read more

Today my husband and i wanted some great Fish & Shrimp and have always love Red Lobster, but today was the worst i have ever experienced with them for Food and Service. I understand several of the RED LOBSTER'S are closing and this should be one of them. We went in around 2:30pm and there was only two waitresses, manager or assistantant manager that i could see except for the bar tender. Usually you get your drinks and salad really early when you order, the waitress was new and advises us this was her second day of work here and was pleasant but had a hard of hearing us at times. She takes our order, then leaves us for a quite a while, then when she finally makes it back to our table after about 20 min or more, she was advised by me that we have not even received our salads and this was most uncommon, she appologized and said she had several other tables to assist, i could only see one other table she was working and there was only 1 person at tha table, then we see her go back to kitchen and again we waited quite a while for the salads. Again much later after we finished our salad she brought us our food which i ordered Fish, Mashed Potoes (Loaded) and asked if i could order a side of Shrimp, my husband ordered the Admiral's feast; His plate delivered very small helpings, and mine came with 6 pieces of Fish, and only 5 shrimp (which i was told, when i asked 7 pieces of Shrimp). The fish tasted just like Talipa and not the Fried Flouder as i requested. I know the difference and it was down right awful and i advised the waitress and the manager who was at the time doing a job interview with someone. I expressed my complant and there was no adjustment to my meal and one applogy. I know right now WE WILL NEVER GO BACK THERE. I paid $80.00 dollars for absolutely nothing. I ate one fish and my shrimp and salad. This was the worst, if you plan on going there, may GOD BLESS YOU with better service. But me, i'm going elsewhere. BAD, BAD PLACE TO GO IF YOUR VISITING!!! i wish i had took a photo heck i didn't even take anything home it was so bad. Reed read more

Had the Texas Crab Boil. Pretty good! The wife had a pina colada and said it was delicious! read more

Red Lobster - Texas Crab Boil - Seafood Near Me - Plano, Texas

We had a great lobster dinner there last night. Between the lobster dip cheddar Bay biscuits and sides, everything was great. Our waitress was Raquel and she made our experience even better. She was wonderful and very attentive and great personality! read more

Used to be when you ordered grilled fish it was served with a salad and two sides Not now. Now you get two sides. I was advised when I ordered the salad that it was much smaller than the old size. And it was, small and wilted and sad. One can no longer order the half portion of grilled fish. Full portion is way too much for us to eat. The rice pilaf is now Quinoa rice. It cost more money for less food. I won't be back. The only thing I will miss is the cheddar biscuits. read more

We called to order for pick up at 9, they close at 11 and told us to go orders were closed, so we went on door dash and ordered from them that way. Got our food and the guy packing the order was extremely rude and was super disrespectful. Hoping when we get home the food taste good and they didn't mess it up because we ordered two hours before they closed ‍ read more

Taste Tasty. Beyonce is the true hero for putting me on. I hadn't been to a Red Lobster since I was a kid. And things have changed but those cheddar cheese biscuits are still bomb AF. My little one likes to eat everything so them bringing her food out first was super helpful and much appreciated. She had the kids popcorn shrimp with fries. Had to take off one star because they didn't have lobster Mac and cheese and that's the only reason I came to begin with. So yes that was a little disappointing but the lobster pizza was a pleasant surprise and great make up for them not have my favorite! We were able to order appetizers on the happy hour menu which is how we stumbled on the lobster pizza. I definitely will go back for that alone! We are a pescatarian family from New Orleans so finding great seafood in Texas is hard. But this chain was really a food surprise for us. read more

Red Lobster - Lobster Southwest-Style Tacos coconut Maine Lobster Tail - Seafood Near Me - Plano, Texas

See all