My wife and I are regulars at Napoli's of East Plano, and at this point it's less "going out to eat" and more "going to our spot." The bar they built is the secret weapon - great vibe, easy to settle in to, and we've actually made friends there. A.K. and Niko have nailed that rare balance: warm, welcoming, and consistently good. No nonsense - just really solid Italian food done right. Larry is one of our favorite bartenders and always makes it a good time. If you sit at the bar, you'll get it. Also... we grabbed takeout tonight, and our cat immediately claimed the pizza like it was hers. Even she knows what's up. read more

Napoli's Pizza & Restaurant | East Plano, TX - Blur agrees - best Hawaiian pizza in town! - Pizza Near Me - Plano, Texas

2024 Yelp 100 Challenge - #23 Visited after work to meet up with coworkers. Happy Hours is daily with different deals on food and drinks. Restaurant Seating could be better as we arrived early but later in the day it became crowded and guest were sitting on top of each other. A women kept bumping and sliding my chair every time she needed to get up. If I am ever to return, I would sit near the bar area or a booth to avoid this. Food I ordered their medium pizza with my choice of toppings and it was delicious. I even received a pizza stand. If I am in the area, I would order their pizza to go because it was that good. read more

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Another great dining at Napolis. Lots of customers enjoying food and conversations either friends. Service in the bar from Larry. Another incredible serving of Polo Roco. Great sauce over very tender stuffed chicken strips. read more

Picked up my order of chicken parmigiana and eggplant parmigiana which I never eat in one sitting and we were both served what seemed like lunch portion meals. Not to mention the noodles were burnt on the ends. I called and let the manager know and she said we could come by and pick up some more noodles if we wanted but that's all she can offer. If you want real Napoli's go to the Wylie location. Been going there for years and they never disappoint. We didn't go to that location today because we were coming back from Dallas and thought they were all the same. Guess not. read more

Napoli's Pizza & Restaurant | East Plano, TX - Eggplant Parmigiana Dinner - Pizza Near Me - Plano, Texas

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What?! Outstanding Italian food in Texas?! Finally after 3 years of popping in and out of North Texas, I find the best Italian food (probably the best in the state)! How do I test for great authentic Italian food... It alls starts with the Marinara, Bolgnese and Alfredo Sauces. The meatballs, and the finally irresistible... the tiramisu! EPIC! When I was great Italian, I am always going to be coming here. No photos this time. I ate it all before I could take a shot. Sorry so sorry. read more

I ate here 9 years ago and left a great review. My wife and I and our twin adult kids decided to eat here yesterday for lunch. We were only customers inside. Not immediately greeted. We asked for a booth but some of the staff was having their lunch break there. We were seated, but nobody from staff came by to clean up and wipe down tables. After we placed our orders, it took a long time to get our drinks, rolls, salads, etc. You would expect frequent checks. My daughter got a refill close to when we were leaving. We saw one couple arrive and leave. I would expect more service since there were only 6 people in the restaurant. Very slow wait staff. The good news is good was excellent as always. Better wait staff and service (need anything else, more ice tea, would you like dessert , etc). We were never asked if we wanted to try some dessert. read more

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This is a family owned restaurant & the owner can almost always be seen at the restaurant. The bar atmosphere is nice! Very laid back, lots of TVs. Everyone is friendly and lots of regulars willing to chat you up. It it isn't unusual to see parents and kids coming from dance or takwondo to pickup dinner before heading home. The pizza is good and greasy!! My kids can crush one of the cheese pizzas and the slices are huge. They even offered to cut the slices in half to slow them down. Ha! Behind the lasagna and alfredo tortellini are my favorites. They are never short on staff but the staff isn't always the most efficient. They hire lots of teens from the area so someone is always training. Have a drink, a little patience and enjoy the atmosphere and peeking at the food at the tables around you. read more

Absolutely ridiculous customer service. Ordered the pizza at 6:45 and was told it would be ready by 7:04. My brother in law shows up and tells them he's here to pick up the order and immediately sees the two young teenagers look at each other as they realize the pizza is not even started. One runs to the back while the other lets us know it will be ready in 5 minutes. 7:05 passes, then 7:10, then 7:15. Once he gets the pizza at 7:20 he asks for some sort of compensation considering they did not even start his pizza until he came at the time of pick up. The first girl says no, he asks for a manager and another teenage girl comes up. She states the employee did not tell her anything about the situation and my brother in law proceeds to tell her the issue. She offers no sort of compensation and my brother in law proceeds to ask for some sort of compensation. She finally offers a free dessert but decides to add "for reference, the pizza's take 20 minutes to make". What in the world is going on at this point. We then ask the African American what time we placed the order, and he proceeds to tell us 6:45. She states "yeah, but you showed up at 7:05, and it was ready by 7:20. It takes 20 minutes to make a pizza" I'm not sure if this location thinks their clientele is actually stupid but I'll be damned if they treat us as such. Absolutely awful customer service. Someone needs to retrain these employees. read more

Calzone was excellent. Pasta was so-so. Nice atmosphere. Good service. Will be back for the calzone!

I ordered through Door Dash and it looked like they thought let's get rid of our old food on this delivery. I ordered rolls and they were so hard that you would have had to have Shark Teeth to eat one. The shrimp scampi was Mush with 4 little shrimp. $60 for lunch and none of it edible. Caesar salad with feta cheese, tomato's and cucumbers? It was all bad. Don't waste your money read more

Terrible service! Came to pick up my order on time and the staff said it will be 5 more minutes. I waited 15 total min, which is basically how long it takes to make the pizza. I told them I recognize that you didn't make the pizza until I arrived and they said, "it actually takes 20min to make a pizza so that's incorrect". Are you freaking kidding me?? I waited a total of 35 minutes to get one pizza. This is completely unacceptable read more

We like their chicken parmigiana a lot. We usually stop here before hitting the gym. Thank you.

Good food, good service and ambience.. they have price wines on Tuesday and Wednesday at this location. they do get busy in the evening on special days so the estimated time for pizza pickup may be longer than promised. However the pizzas are delicious and worth the wait so just make sure you plan ahead read more

As a native of the northeast I had high hopes after coming across Napolis online. I went for dinner with my mind set on chicken parm. The customer service is lacking. I saw the same female waitress running waters for 10 minutes before a younger gentleman came out of the back to finally give us menus. I got the calamari appetizers, the chicken parm and the combo pasta. The calamari was TOUGH. Really thick pieces that tasted freezer burnt. The chicken parm came out and it was shocked. Such a wildly thin portion of chicken and some spaghetti for $17 and the breading slid off. The flavor of the pasta dishes in the combo were the best part. Really cheesy and my only complaint would be a very undercooked shell for the stuffed shell. The garlic bread was really good as well. For the cost it's definitely not worth it in my opinion. I had high hopes after seeing the newspaper article from 1999. I'm not sure if it's new management or just a lack of caring for what they're putting out. read more

Now, their food is food; the bread, the pizza, the Greek salad but I want to rave about the salad dressing. Made in-house and delicious read more

Napoli's Pizza & Restaurant | East Plano, TX - Mozzarella cheese sticks - Pizza Near Me - Plano, Texas

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Went in for a quick working lunch with co-workers. A good selection of salads, subs, pastas etc. on the menu. The food is cooked well, has flavor and the portion size is optimal for lunch. You can get pizza by the slice which can be very convenient. read more

I grew up right down the street from this delicious Italian restaurant. Growing up, I have always remembered the restaurant owner as well as the employees being super nice and inviting. Not to mention, their food is SO GOOD. They have the Napoli's pizza which is basically the WORKS!!! Once I took one bite of this pizza, I fell in love. However, if you're looking for something on the lighter side, I recommend the Chef salad. The chef salad is SOO GOOD and it has rolled up ham and salami with cheese. But my FAVORITE thing here is their house dressing. I can honestly tell you that there is nothing like it. It is so delicious. Another great thing about Napoli's is that it is BYOB. Sometimes my mom and I will stop by and bring a bottle of wine to have with our meal. This restaurant has a family feel and atmosphere and it is and will always be one of my favorite Italian restaurants. read more

Our order was ready in about 20 mins. The large pepperoni pizza was good, a little salty compared to pizzas we get at other places but good enough. Not sure if the excess salt came from the sauce or from the cheese. The stuffed mushrooms were different. They were in a container full of marinara sauce. read more

Napoli's Pizza & Restaurant | East Plano, TX - Large pepperoni pizza - Pizza Near Me - Plano, Texas

Staff is welcoming. Food is delicious. Real Italian. Cozy at the bar and they have drink specials...call and ask.

Wow...what a great dining in experience. Not only was the pizza fresh/hot/tasty/and robust the service impeccable with owner/manager A.K. going above ans beyond to see all groups and our small party of2 were well cared for and met our needs before we even asked! Decor is fresh and asthetic and you will stay longer than you planned as it is a perfect place for effective dialogue and good convo. Thanks all. read more

Nice restaurant about 5 min walk from my house, I had the lasagna, calamari, sausage. I enjoyed the marinara sauce would of liked a little more seasoning overall it was pleasing , calamari was good fresh out the oil , sausage were great next time I'll get em added to the lasagna instead of covered in sauce & cheese. Staff was attentive, clean place , I'll be back :) read more

They have changed. Remodeled the inside, and put in a bar. The prices have gone up, and the portions have gotten smaller. Before when you ordered the lasagna you would get 4 layers of pasta, The one I was served this evening only had two. $10.45 seems over priced for what I got, and before you got a salad with your entrée. I understand they put in a bar and serve liquor now, but the drink prices are way to high. $11.00 for 4oz of wine. The young lady serving us must have been new (She needs lots more training) Sorry we will not be back. read more

Excellent food, outstanding service, I strongly recommend this restaurant, we have been going there for several years

We are in town for a soccer tournament and had no idea where to eat for lunch, so I turned to Yelp. The service here was excellent and the food amazing. My son had the manicotti, and he said it was the best he had ever had. I had the chicken parm and my opinion is the same---delicious! I never would have discovered this place without Yelp! read more

Before I start, let me say that I chose THIS location for my birthday dinner. My husband and I were on vacation from California and for my birthday, I just wanted some SOLID pizza (cuz hey, I'm a Taurus and we're about our food)! Yelp gives ass directions (which we figured out the hard way ) but we managed to finally locate the spot. It's incredibly unassuming in one of the many strip malls in the area. So no surprise there... I was sad that the pizza sauce was lacking in flavor or just lacking in the amount of sauce... I couldn't figure out which it was. But that's not even the point of my review... I'm assuming the man in charge was the owner... initially he seemed pleasant upon our entry, and perhaps I might have enjoyed my meal MORE had we not been sitting in the first dining area (upon entry). Because from my seat, I was able to watch them make our pizza (again, that wasn't the issue). Being sensitive to toxic work environments, I was IMMEDIATELY triggered when I heard the owner (or manager/supervisor) call one of the employees a "lazy shit" - and then proceeded to drop F-bombs at LEAST half a dozen times while talking to the wait staff and the pizza chef. Also as a parent to boys who could've easily been my sons ages, I wouldn't appreciate ANY PERSON speaking to my kid the way this man spoke to these boys. It was offensive and made the meal a little less enjoyable as a whole. Don't smile in my face, feed me sub-par food, take my money and treat your employees like shit because you have the power of the paycheck behind you. That's NOT COOL. read more

Great little place! We've been customers for over 10 years and this restaurant is so convenient. They are big supporters of the local schools like Plano east. Their pizzas are big and delicious. I really like the Napoli salad with the bread knots. You can't go wrong with any item here. read more

Great food and quick accurate friendly delivery. Great neighborhood bar with nice bartenders and owners if looking for a place to just relax and eat. read more

Food was good but delivery and customer service was less than ideal. Missing items and wrong size portions. After 30 minutes on the phone they decided to make the order correct second time around. read more

Great food! Great atmosphere! Wonderful wait staff. It's a great place to hang out with friends.

Getting out for a late lunch. My youngest son wanted to try this restaurant's pizza. I also wanted to support local businesses during this unpredictable time. The 9-topping pizza and the cold sub we ordered was absolutely DELICIOUS! read more

Napoli's Pizza & Restaurant | East Plano, TX - Nine-topping pizza 14" - Pizza Near Me - Plano, Texas

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Have been delivery customers in the neighborhood for many years, their pizza is the best around. Decided to dine in after many years and we were pretty pleased. The service was fantastic, beer served in frozen mugs, pizza was served piping hot and perfectly cooked. Great food and better service in a family atmosphere. Buon appetito!! read more

Napoli's Pizza & Restaurant | East Plano, TX - The spinach Alfredo, add chicken... - Pizza Near Me - Plano, Texas

We've ordered delivery & pick up several times during COVID & they're doing a great job. They've remodeled recently & it looks great inside. Great family run place w/ super nice owners. So glad they're in my neighborhood read more

The empty plate says it all!! My son and I eat here a lot after his TaeKwonDo classes and we love this place. We normally sit at the bar and the bartender, Alyssa, really takes good care of us. The service is always awesome the food is really great and we really enjoy the way this place look since it was remodeled about a year ago. read more

Napoli's Pizza & Restaurant | East Plano, TX - Pizza Near Me - Plano, Texas

Love this little BYOB gem!! Tasty food choices, owners who actually manage the joint, and great prices. The wait staff are young (I think they all go to PESH!), and frequently seem to be "new," so service can be a little off at times (hence the 4 stars instead of 5). If you like consistently fresh, flavorful food, this is your spot!! It's pretty low-key (you seat yourself and open your own bottle), but great for a weeknight break from cooking. Heads up - they are closed on Mondays, which seem to be the exact time I crave their margarita pizza!! read more

I've been going here for many many years and they never disappoint. I've had their pasta a few times but typically have pizza only. Their pizzas are always hot and fresh and consistent! read more

I am a fan of this place. The staff was attentive and happy. The food was really good. We ate stuffed mushrooms, cannelloni and eggplant parmesan. All of it was wonderful and cooked perfectly. The marinara sauce here is delicious. It's not sweet or too tangy...just right. read more

When I want NY style pizza minutes from home, we head over here. It's a casual, family-friendly place and the staff is always very welcoming. Their pizza is dripping with the right amount of grease and cheese. Both their crust and sauce have a great flavor. Their toppings are more on the traditional side. We normally get pepperoni, sausage, and black olives. I still have yet to try out their spinach pizza. You can't complain about their price. When we have people over, this is where I'll go to pick up a couple of pies. I've tried other dishes on their menu, but their pizza is where it's at! And it's cheap! And it's BYOB! read more

Napoli's Pizza & Restaurant | East Plano, TX - Great NY style pizza! - Pizza Near Me - Plano, Texas

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Okay, I've tried the lunch pizza special and I love it! Just wish they still served diet Dr Pepper. read more

Napoli's Pizza & Restaurant | East Plano, TX - I was so eager to cut into the cheese, I had to stop and take a picture midway thru! - Pizza Near Me - Plano, Texas

I am a HUGE fan of Napoli's Pizza. In fact, I think they have my favorite pizza in the area. The large pizza is a generous size with huge slices. It is NY style pizza and my favorite topping is the Canadian Bacon. My boyfriend and I usually get take out here when we house sit for his parents. We always get a Canadian Bacon + Pepperoni Pizza. I get a side salad with the house dressing and he gets a "side" of the Fettuccine Chicken Alfredo. The Fettuccine here is his all time favorite. The service here is always great and friendly. In fact the owners are often there working behind the scenes as the cashier, delivery driver or making the pizza. You can tell it's a family owned business with lots of heart! I highly recommend you go and try the pizza! read more

Our group of 9 co employees came here for dinner. There's not a large selection of dinning in Terrell but my co worker who lives here suggested Napoli's Restaurant. As soon as we were seated our waitress took our order for drinks and brought us hot rolls that were hot and delish. I ate two of them and they are large. I ordered the combo dinner of Shells, Lasagna, and Manicotti. When my dinner arrived it was hot and flavor-full with homemade sauce and topped with lots of melted cheese. Good food and service here. I noticed that a woman was smoking a cigarette at a table in the same dinning area. I was shocked Texas still allows smoking in restaurants. read more