Falso promises on rates offered. The manager guaranteed…read morerates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution.

I've had three storage units here over the couple of years…read more I bought my last storage unit online, the lady with the braids is not friendly she talks with an attitude and asks if I had a previous unit here before and I say yes. Whatever, I ignore her behavior because I already paid for the unit. I return to say my unit wasn't showing up in my account she immediately tells me "no I don't believe you". I show her. She tells me they don't train them for anything. Once again whatever, it's irritating how much of an attitude she has. I lost my keys immediately to my last unit, I payed $70 to have the lock cut with a new lock. They tell me the keys will be there in the morning the next day. I wait until 3 pm just in case. I come in the lady with the braids immediately starts asking "who did you talk to" I said I don't know she said was it a white guy like why does it matter? hella attitude she's not helpful or friendly at all. they tell me the lock isn't cut cause they needed to charge the drill for 12 hours. They will let me know tomorrow when it's done. Next day I come in once again around 1 pm they tell me that they don't have drill bits the lady in the braids says they're broke and can't buy more hella attitude , the man says they can't have someone from a different location drop a drill off or drill it because "it's almost the 15th that's the busiest time everyone is using theirs" mind you he's not even close to be rude like the other lady she starts barking at me over and over again saying I didn't lose your keys it's not my problem. I said no you didn't lose my keys but I paid for you to drill the lock and you don't even know when you can drill it? I have a two week period and I'm on a time crunch. The man says it'll be done by then forsure like okay , it'll be done but I need to access right now. The woman says I'll refund you and I tell her ok and then ima call someone else to drill it and she said no it's not allowed. (I didn't get a refund). I ask to have a unit temporarily and she immediately tells me no and she's not going to help me. I ask her to call who ever is in charge and ask them what to do and if they can have money to buy a drill because at this point they don't have a working drill, nor allow anyone to drill it. A man I assume is the manager comes in and tells me he will call the district manager immediately because I will have to pay the administrative fee, other fees, sign a whole new lease to temporary store my stuff in a different unit and he's going to ask them what to do. I already know at this point he's not going to call me. I already needed to buy a different storage unit. So congrats on them they get a whole $150 for empty storage unit. I literally bought a 10 by 10 and I have roughly 4 tubs and a Christmas tree in there. What others say about price hikes are true. The gate is always broken. Those are inconvenient sure but this lady's sheer ignorance is disgusting. I have no idea when I will be able to get my stuff out.

The new manager decided to raise up my storage 25% each when I was told they were only allowed to…read moreraise at 10% now he is making it difficult for me financially I went in to talk to her about you didn't get a raise last year personally not my problem, but they didn't do it last year but now raise it up to make last year it was really really rude to me and option pay the rent increase or terminate and move my stuff I hope this manager does not last much longer. She is very rude.

A great friendly secure place to get a storage unit. Quick service and there a few available units…read morethat I could pick from. I feel super lucky finding this spot. It's also near the airport and less expensive than the other airport locations. I'm really happy with this storage property.

I usually don't leave reviews but I felt compelled to do so because of the service we receive. My…read morefamily came to the facility about 30 minutes before closing... When we walked in, we were met by Katie. She was super pleasant and though it was close to closing time, she was willing to show us available units and then got us all set up with our unit with a great smile and conversation the entire time! Kudos to fabulous customer service!!!

DO NOT COME HERE! There is no one in site to help you. The lady in the office is never there but…read moresays she is and that you just miss each other. It's not a safe or secure location. People walk through the gate and the workers don't care when you tell them. We had rat poop all over our things when we finally when to pick them up. When we came to use our unit for the first time it wouldn't open and we had to get in there because we were moving. I called so many times, was hung up on and lied to. They finally wanted to transfer me to a different unit. But that required me to pay a $25 fee even though I didn't do anything wrong, the door wasn't opening. I got the run around again and again. Finally called another site's office manager just to talk to someone. They were able to meet me and showed me how to open it. This took all day. I showed up at the unit around 10a. I called called called, didn't get into our unit until 4:30p. The people who rent you units over the phone lie, do yourself a favor and double check the info. When I called the corporate number and told them about my horrible experience and that I wanted to cancel our account, she still made us pay for the whole month, had no sympathy for everything we went through and we were out $300. My work rents a unit here as well and we will be cancelling our business account this month. Horrible place, horrible management and horrible customer service.

I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

Raina is very professional and organized. I arrived, proceed my paperwork and was offloading and…read moreout of there in less than 30 minutes. Raina is relatively new and is doing an excellent job! Highly recommend based on my experience!

First time renting a unit. Property manager made was friendly and professional. Great customer…read moreservice.

I brought my Subaru Forrester to U-Haul and this location in Burien could install a trailer hitch…read morethe next day. I was nervous at first but I found myself very relaxed by the professional customer service that they provided. Carlos installed my trailer hitch. He told me it would only take about an hour or less, and it was much less. About 30 minutes. Very nice folks! I would recommend this place to anyone looking for a good trailer hitch install. This was my first!

Repeatedly dismissive service -- won't be returning…read more This location has now earned a pattern, not just a bad day. I've had more than one poor experience here, but my most recent visit confirmed that customer service simply isn't a priority. I stopped in to ask a straightforward question about reserving a trailer for an upcoming out-of-state move--something where reliability actually matters. I asked politely how to ensure a trailer would be available when I need it. The response I received was, "That's life." That wasn't a joke, and there was no attempt to clarify, assist, or offer alternatives. Just a dismissive, indifferent answer to a legitimate concern. If you're planning anything time-sensitive or important, I would strongly recommend going elsewhere. Confidence and communication matter when you're coordinating a move, and neither was present here.

I used AAAA Storage for many years, while I was working overseas. They stored my vehicle and…read morebelongings. They were consistently courteous, prompt when I had issues, reliable, and safe. Highly recommend!

I was able to come in on a random day and inquire about a storage. I needed something in the same…read moreday. The counter lady (sorry forgot her name but young with long brown hair.) she was able to provide me with information on what was available. I got a good storage for a great price and was able to move my stuff in the same day. I like how it looks small on the outside but the place is quite huge actually. They have carts on the outside just in case you need to reel something up the ramp that's a little heavier.

It's fine. A space to store your garbage…read more Be prepared for the bait-and-switch. Your rates will start low and immediately start increasing every few months. That's how these places operate. If you're aware of that, you'll be fine here. Nice space for the most part, new building and climate controlled.

BEWARE: QUARTERLY LEASE INCREASES. I moved my storage until from Ballard to this facility in June…read more The starting lease was very reasonable for a 7.5 x 10 unit - $110/month. My first month even received a 50% discount. By October my lease had increased by 35% to $148 without notice. I called their corporate office to see if this was a billing error, it was not. They reprice their spaces every 3 months. This was not disclosed when I signed the agreement. I would not have spent the time and money to move an existing unit to a new one knowing the price would change 4x a year. It's absurd.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.

Latasha has been an amazing help in getting set up with the appropriate sized unit, helping set up…read moreautopay and answering questions about my account. We dropped our vehicle off on a Sunday and everything was ready to go and exactly as explained. I appreciate great customer service and Latasha provided it every step of the way with a very kind and patient attitude.

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.