This company is VERY customer support oriented. We needed a unit next day due to construction…read moreschedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place gave me a really good deal and the man working at the Kent/Covington location is really…read morenice and helpful. I will be going back and recommending to my friends.

Another review for Covington Cubes. I just moved out of my two units this past month. It was an…read moreeasy process, and the staff was courteous and professional. During the time I rented, Cubes had great communication, gave plenty of advanced notice during rate changes and made sure the facilities were in excellent condition. A shout out to the staff, and in particular to Jeremy who was always polite, professional and positive. Nice work!

Bait & Switch Pricing. If you rent here, get a pricing guarantee of some sort. My rent went from…read more$151.00 to %251.00 on the 4th month. No warning. Yet, there are still plenty of spaces the same size as mine available at the lower rate. READ REVUEWS! This is a common problem.

DO NOT RENT FROM HERE - They doubled my rent after 5 months. Site manager is awesome! Very…read morereasonable person, very personable and very willing to listen to a customer rant. That being said, this CORPORATE COMPANY is VERY SHADY, after 56 years of life I have NEVER had a company be so deceptive and do me so wrong. My rent doubled after 5 months of renting and the real kicker is... I can go to their website right now, and get the same unit I'm renting for about the same price as when I moved in! So they double my rate, but a new customer can get a unit for half the price of mine. I KNOW WHAT YOU ARE THINKING, no it's not an introductory rate, and no it's not an internet rate. I literally just went to their website and checked the rates. I'm not new to storage, I've had a large unit in Tacoma for over a decade, I know rates go up, I know about move in specials, I know rates periodically go up. I know about all the things they would say to try and smoothe things out. They are 100% wrong, and they are being 100% deceptive. Get you in, double your rate. STAY AWAY, you'll be sorry!

I had to cancel on them and they were SO kind and polite. I will definitely use them when I need…read moreto.

Please avoid at all costs, they are AWFUL! Hired them for full-service moving…read more Where do I begin with the issues? 1. They did not listen to instructions. We asked them not to pack the kitchen or bathroom, but they packed them both anyway. This means both time we paid for, and the expense of tons of supplies AND more work post move (since we now had to rewash everything). 2. They were wasteful so they could upcharge for supplies. Found a number of empty boxes. They used a wardrobe box to move a bunch of bubble wrap - nothing else inside. They emptied the contents a plastic bin filled with clothes into another box and then wrapped the empty bin in plastic - it truly made no sense. Found 5 barely used rolls of tape in one room after they left as an example...clearly just trying to charge for supplies. 3. Some flat out dangerous packing - they packed a bleach cleaning spray (didn't even move the nozzle to "off" in a box with cosmetics...could have ruined the items or gotten bleach on items that go on my face. (And again, I asked them not to touch my bathroom in the first place). 3. When signing the paperwork, they skipped over the part that asked for reimbursement coverage. I caught this and asked them to go back and give me pricing so I could decide what made the most sense. They asked me to sign and would follow up with pricing and then no one followed up. 4. I still haven't located a suitcase from the move (guessing it got left in the truck) and also had broken items (including a chip in my $10k dresser). They didn't reassemble a bed properly and then hid the pieces under the bed which means there's a risk of the bed breaking now and shows they were just cutting corners. 5. And after all of this, they have been non-responsive to my attempts to file a claim. Next steps are to take this to the BBB, try and do a chargeback from my credit card company, and post on social media so hopefully no one else falls for these scammers.

Wonderful place…read more Clean. Well gated. Well Managed. 5- stars all around. The two men that assisted us were knowledgable, polite and very helpful. We got a great deal. - Priced for the area, but the added security & free lock were a bonus for the price we paid. Not to mention no admin fee?! Great place all around.

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

If I could do a 0 star I would this place is just a lie when I first got my storage unit I was only…read morepaying $40 & now I recently noticed they been slowly charging me more than it was it went to 51,59 & now 68 & the office never answer the phones do better & not once did anyone tell me the prices were increasing I would go elsewhere & not public storage they suck

I bought a storage unit at an online auction, when i went to pick up, Norma on staff was incredibly…read morehelpful and polite. Unfortunately, the conditions of the storage unit were absolutely disgusting. Everything was covered in mouse poop/feces and there was even a dead mouse in the unit. There were also live ants all over the floor. It was truly disgusting and with all the mouse feces it made most of the items in the unit unusable and basically trash. I don't know how long this unit has been sitting but almost every piece was covered in dozens of mouse feces and several items had been chewed through. There was no food in the unit whatsoever so nothing to draw the rodents and insects inside, I'm just guessing this is their standard conditions. If I were choosing a place to keep my items, I would not choose this storage unit location due to the infestations. I also will not be bidding on an auction at this location again.

Raya, the PS person who helped us was amazing! She told us about all of the property and personnel…read moresecurity measures in place, which put us at ease. After being on the road for three days in a 26' rental truck, we were exhausted...Raya allowed us to park the truck there overnight and unload the next day, informing the next day's PS person about the situation. She even called us an hour after we left, to ask if it was ok for her to put a 2nd lock on the back of our truck overnight! I can't say enough good things about our checkin process at this Public Storage location: thank you, Raya!!

Would be 1 star but the quality of the unit has been adequate, but:…read more Price has increased by 215.55 % more than double! since start In June 2020 the cost for my unit started at $418.00 / month In November 2020 price increased to $478.00 / month In June 2021 price increased to $546.00 / month In June 2022 price increased to $610.00 / month In June 2023 price increased to $760.00 / month In June 2024 price increased to $901.00 / month Since June 2020 the cost for my unit has increased from: $418 to $901 / month $901 divided by $418 equals 2.1555 which is 215.55 % They suggested I could purchase another unit if available at a cheaper rate, and move everything to the new unit, then cancel the first unit, this is a 12 foot x 35 foot nearly filled from floor to vaulted ceiling (15 feet) 75% and begin the price gouging over. I spoke with my property manager who said my rate was the highest they have ever seen and did not know why it was so expensive, but offered to request a lower rate, which was denied within 2 hours. This company will not get a dime from me once I purchase a box (approximately $4000) (get it delivered approximately $2000) and unload the public storage unit, and save the $3000 i would pay over the next 12 months. !this is unbelievable but true.

Amber is absolutely amazing and helpful. Amber made sure to answer my questions before they were…read moreopen and had my reservation at the ready for my 11am appointment. She made all of my worries go away. She gets all the stars! Thank you Amber for all of your help with my storage

It's hard to get in contact with customer service. The app makes you go in circles and the work…read moreorder to fix the electricity so our unit would have lighting hasn't been pushed at all. The neighboring unit renters left trash in front of our unit. The girl working here can only do so much herself I wish they would help her hire an electrician

Rented a storage locker setup appointment online they called me same day very nice man gave me all…read morethe information next day I arrived around noon the lady at the desk handled everything quickly and professionally I was in and out with my new locker in under 20 minutes Super customer service 5+++ stars

I signed up for a locker and within 2 months, they were resurfacing the entire complex. No one…read moretold me this when I signed up. I could not access my locker for for 3 days which is a huge inconvenience. Did we get a discount? NOPE Now I get an email that my rate is going from $164 to $219 within the span of just a few months. I have had lockers before and have never had this bad of an outcome.