Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

Highly recommend! my experience renting a Penske truck for a day was wonderful and pain-free!read more

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Moving is a whole nightmare in itself and shoty storage and rentals offices that are gross make it…read moreworse.....but not this place!!! But men were responsive, helpful and even called me back-what business does that?!? Made my beginning steps to a cross country move a breeze. Thanks Alan and Ramon!!!!

I cannot say enough about Skyway Self Storage, and their level of kindness and professionalism…read more Bobby, the on-site manager, is extremely caring and makes sure to see to it that favoritism is not an issue with any occupants; but rather to enforce a secure and inexpensive storage facility, that is well-maintained. If I had a choice of Skyway or commercial outfits, such as Public Storage, Skyway is indeed well-worth the drive; not to mention, locally-owned. Should I ever need further storage in future, they will be at the top of my list.

Just wrapped up a 6-month stint of storing most of my belongings here while I enjoyed a temporary…read morehome that would never fit all my stuff. Bobby the owner was welcoming, attentive, and held boundaries for the space well. My unit was located near a door I could load in from so that was awesome. Overall my items were safe, kept dry and scent free. No security issues which is important for me. The location of this storage facility is unique as it's located on a hill near a bus stop, so loading from a wheeled cart into your car can be a challenge if you park in the hill spots. The movers had no problems though with their hand trucks, so it's not a huge deal but worth mentioning. There are a few level spots you can park in to avoid this. I would definitely store here again knowing that all is safe and and secure here and Bobby really made it a pleasant friendly experience!

These folks are great! They came and dropped off these bins and it was pretty great because I could…read moretake pics on my phone of what was inside to upload it to my account next to the item number and lock them myself!! So I know which bin to have them bring back when it finally stops raining...c'mon shorts and flip flop weather! Their online ordering system is pretty easy to follow. You can take pictures of everything and upload it, which also makes me feel better about using them. Then they came back to pick them up. Chuck and Charlie were professional, courteous, and were very respectful with my things. I've had to use storage units before on multiple occasions and I really don't like the locations of a lot of these places. They seem so...shady. As an independent woman that's a deterrent for me. I don't wanna have to find a friend just to go grab something out of my unit and feel safe while doing it! This service takes all that away! Especially since their employees weren't sketchy at all! I'd totally recommend this place for storage! It's hassle free and takes one stress away from my already stressful life.

Simple, timely, fairly priced. Never renting a storage unit again, especially given the traffic…read morehere. Drop off was easy, pickup just as easy. I ordered extra bins initially, as it's hard to estimate how much space items in closets and dressers can occupy. No issue or cost for the extras I didn't use. Highly recommend.

The folks at this location are squared away & I'd do business with them again…read more I initially confused this location with uhaul - which, I would not recommend l. However, everyone I dealt with at this location, left me with a good experience.

AVOID THIS STORAGE FACILITY AT ALL COSTS…read more 1) YOUR BELONGINGS AREN'T SAFE ESPECIALLY ON FLOOR 5 NEAR THE WINDOWS I stopped by my unit (822) on floor 5 to drop off boxes and found my belongings sitting in stale, smelly water. The unit had been flooded with rainwater, with three large water-damaged areas on the ceiling and water marks down the metal walls. The actual units have no ceiling, allowing water to drip inside. 2) IF YOUR BELONGINGS DO INDEED GET DAMAGED, EXPECT TO BE TREATED AS AN INCONVENIENCE. These people have zero customer service or problem solving skills. If your unit has water damage like mine, you are on your own. SOL. 3) THE LOCAL MANAGEMENT TEAM ACCEPTS ZERO ACCOUNTABILITY I immediately alerted them of the water and there was zero immediate action to rectify the issue. No solution offered. No empathy. No accountability. Nothing. They pushed me off to Bader Insurance. (If you store here, get insurance!) 4) ROGER, THE MANAGER OF THE FACILITY IS USELESS. When I eventually managed to speak with him (after a week) to discuss the next steps of moving out of my unit, he immediately acted as if I was a nuisance for seeking a resolution to the issue. His customer service skills were non-existent, and he made no effort to offer any form of make good or solution to address the urgent problem. My belongings were still sitting in water. He was defensive, apathetic and unprofessional. Instead of showing empathy, finding a comparable unit on the same floor and honoring my current rate, he acted as though it was outlandish to even ask him to collaborate on a solution. He proceeded to run me in circles until I hung up on him. 5) NICK, THE ASST MANAGER, IS EVEN MORE USELESS AND THAT'S PUTTING IT NICELY. Every interaction I've had with this man has been odd. He is unfriendly and unhelpful every time I've engaged with him. He lurks around the storage office with a frown. As a result of my most recent experience with him, I truly believe he is somewhat sinister. 6) THEY GET PLEASURE IN KICKING A HORSE WHILE ITS DOWN After two exhausting, emotionally and mentally draining hours moving my unit from 822 to 864, covered in muddy water and realizing just how much of my furniture was damaged, my friend tossed a bit of plastic wrap into the office trash bin on our way out. Nick immediately threatened us with a $100 dumping fee. No acknowledgement or empathy for my situation, just looking to be a d*ck. My friend argued with him, and I picked up the trash, cursed him out and left. I imagine he gets off on the 1% of power he felt in that moment threatening a woman with a $100 dumping fee. Cool story bro. 7) THEY HAVE EXTREMELY LIMITED HOURS Their hours are extremely limited. I often rush to the facility after work, but half the time between 5 and 6 pm, the Assistant Manager is nowhere to be found. I've had to wait over 20 minutes and call or email to get access countless times. Local management clearly doesn't care. 8) They have one TINY "passenger" elevator and a freight elevator. You aren't allowed to go up on the freight elevator so you have to depend on the Assistant Manager to actually do his job. Good luck with that. 9) The facility is in a busy area, and a moving truck is going to have to maneuver through the tiny alley way and it is TIGHT. Not ideal. I'm currently dealing with Bader Insurance and figuring out the next steps. I reluctantly moved my items to a different unit to salvage them and assess the damage. I'm stuck at this facility for now. I don't know what's worse: renting a truck and spending more money to move to another storage facility, risking further damage by staying here, or seeing the Assistant Manager's smug face every time I visit. The only silver lining in this ordeal was the Regional VP named Ken. He listened to my complaints, offered empathy and swiftly resolved the issue by reserving a comparable unit on the same floor. He didn't have to step in, but he did, exemplifying why he's a Regional VP. He gets it. I am 100% certain the local management haven't informed ANY tenants about my situation. So I am sure more people near unit 822 are impacted and just haven't discovered the damage yet. Rent at your own risk.

Office hours are descent, they are help the office lady is very experienced in her field. And…read moreanytime they have something cheaper they let me know. I cut my bill into two payments so it helps cutting the bill down.

A clean storage rental space, and very courteous staff to answer questions. I really appreciate the…read morefriendly demeanor of the desk, and the fact that the space is kept clean and tidy.