I have moved ALOT and HiveBoxx is amazing service for being sustainable and not having to moving…read moresupplies for every move is a huge deal. They deliver right to your home and pick up when ready. All the boxes have been cleaned and I used them on two separate moving occasions in the Seattle, WA area! Now I can't wait for them to be available nationwide. Great way to support small business.

HiveBoxx. Just do it. No more buying boxes, taping boxes, disposing/recycling boxes. No more…read moreworrying about boxes collapsing when they are stacked/packed in the moving truck. Boxes delivered to your door with clear communication during the process. Boxes are clean. Boxes are so much easier to pack/move. Boxes are picked up afterwards again with clear communication. Kudos to Keith who dropped off and picked up the boxes.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL…read moreNOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

Worst moving company ever. Damaged thousands of dollars worth of furniture and "lost" valuable…read moreitems even on a dedicated truck with only one destination, has no customer service (is just run by bots and AI), grossly overpriced, and a nightmare to deal with! Do NOT use Bellhop.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.

First storage unit experience ever and it was easy to get. I signed up online because they had a…read moredeal. I downloaded the app for easy gate access which has worked fine. The size and value is great! Just what I needed.

This place will lure you in with a low rate and then raise it 30-40% every six months…read more Deceptive and unethical business model. STAY AWAY.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We would NEVER use this place again. We had the truck only a few hours once finished three of us…read morecleaned out the truck thoroughly it was a dry, there was nothing to sweep out! The next day they charged us $100.00 more for a cleaning fee!! We have pictures to prove it was clean? This young man was nasty and rude. We are writing home office regarding our experience and The State Attorney General. THE MICKELSON's

I rented a climate control unit. The unit and halls were very clean. I can appreciate the…read morepreventive measures such as mice traps and moth traps throughout the halls on each floor. Mice go everywhere and seek out stuff (food and bedding material ) everywhere. The employees were professional , knowledgeable, and accommodating. Thank you for the frequent use of the restroom. The restroom was very clean and needed supplies were always stocked. Last, the storage app is a must. The app makes life extremely easier, getting in and out of the gate, to access the elevator, and to access your account for payment. I wouldn't hesitate to use a storage unit again.:)

I normally do not leave negative reviews, but I feel people should be aware of my experience with…read morethis Public Storage location. I was charged a $75 fee because one item was accidentally left outside of my storage unit temporarily. When I questioned the charge, the manager told me it was allowed "per the contract." After reviewing my rental agreement myself, I could not find any language stating that this situation was subject to a $75 fee. I called back and asked the manager to specifically show me where in the contract this charge was authorized. She pointed me to Section 14, but even after reviewing it during the call, there was still no wording explaining that this type of issue carried a $75 charge. When I respectfully pointed that out, the manager became hostile and eventually hung up on me. What is most frustrating is that I have not been able to get any real help regarding this charge at the facility level and now have to escalate the issue to corporate just to try to get answers and assistance. Communication throughout this situation has been very poor and extremely unprofessional.

Super helpful with my recent shredding and recycling project. I am returning Saturday, May 2 for…read moretheir special event. Thanks for the Great service!

This place is amazing and has the best customer service. Zakiya and RaeJean are both great and were…read moreso helpful when we stopped by. They helped us find exactly the right storage space and even let us try a couple to find the right one. Everything went smooth and just really could not ask for a better space to store things. Highly recommend this location for storage!

I was moving my studio and found them. They finished the job in less than 3 hours. Fantastic…read moreservice and very friendly!

I was moving out of state with my family for a new job. Honestly thought this would be pretty…read morestressfull but it wasn't at all thanks to this moving service I went with! We just loved the moving crew, the way they set up everything for us, helped a lot with packing and timewise it was far from what I expected cause these movers were fast. Our furniture arrived undamaged and nothing got lost during the move. Thank you guys for such hard work and for making ths move a stress fee experience. Would be happy to reffer these movers to anybody I know!!!