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    Urban Storage at Rainier Brewery

    4.4 (57 reviews)
    Open 9:00 am - 6:00 pm

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    8 years ago

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    6 years ago

    Service is less then optimal. I shouldn't have to wait 15 minutes when I schedule an application 3 days ahead.

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    8 years ago

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    9 years ago

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    Urban Self Storage, I.

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    11 years ago

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    9 years ago

    Greg was very friendly and helpful. He found a great storage unit for our business and at a great price. Well lit, warm and I feel safe.

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    Page 1 of 2

    Ask the Community - Urban Storage at Rainier Brewery

    Review Highlights - Urban Storage at Rainier Brewery

    Mike and staff noticed within hours, locked the unit with one of their locks and called me immediately.

    Mentioned in 9 reviews

    Read more highlights

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    I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

    If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL…read moreNOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.

    1st Ave Self Storage - Mold growing on wall art in less than a month

    1st Ave Self Storage

    (12 reviews)

    Industrial District

    I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

    Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

    Seattle Self Storage

    Seattle Self Storage

    (21 reviews)

    Beacon Hill

    Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

    It almost got a 5 star rating until the next day when I came in to put my stuff in my storage unit…read more Justin was so awesome the day before he went above and beyond. He was helpful and oh so knowledgeable he wanted me to be completely happy. Justin was not working the next day and there was an older gentleman name Jimmy (I believe) and when I walked into the office...he just looked up at me and stated rudely "our internet is down and it's going to be a while" --May I also add that he was on HOLD on the phone so he was just waiting not speaking to anyone... So I said I just had a question nothing to look up on the computer and then he said in a very curt fashion "It doesn't matter it's still going to be a while"...wait so you are telling me that you are on hold-not speaking to anyone and I have a question that you do not have to look on the computer for and you and I are just going to stare at each other (it was a quick yes or no based question, it didn't even require that much thought)?? Then I went to my locker and found that they had forgot to take their lock off my storage unit...so I went back up to the office (ish) and I just sat down in the chair until Jimmy was ready to his his job and take his company's lock off my unit so I could actually store my things in a unit I was paying for. He finally gets off the phone...and I blankly state that I need their lock off my storage unit...then he tries to explain why he was so rude (their internet had supposedly been down for hours and he was stuck on hold)....So you were stuck on hold and you were frustrated...I get it...very dramatic...but 1. don't treat your customers like garbage because you are having an off day...2. I stated my question was a yes or no...no internet or computer needed...just answer my question. If you come in make sure you are dealing with Justin...not this individual who clearly needs to be retrained.

    Urban Storage at Rainier Brewery - selfstorage - Updated May 2026

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