Very clean and secure facility. The staff are friendly and were very helpful with my storage needs. When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient. read more

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the person working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok read more

I called to ask what time I can come in to look at a storage space. The girl on the phone said anytime before 2 because we close early for the holiday. I was here at 1. The guy literally looked like he as going to have an anxiety attack and said I can give you pricing but not show you the unit. Like WtF! Come on. My daughter is too nice and said ok bye. If you know you're not going to help people at a certain time then say, hey we're closing at 2 but we would like our last walk in at 12. We ended finding another storage "public storage" and they were amazing. read more

Urban Storage @ Rainer Brewery is a great company. They do what they say they are going to do - reliably. The storage facility is clean and the office staff are very helpful and professional. If you are looking for a storage room I highly recommend them. read more

The staff is super friendly and easy to work with. They walk you through everything. The facility is clean and well secured. Had a great experience and if I ever need storage again, I will be checking for availability here first. read more

the facility is well lit and spotlessly clean. customer service was great - I walked in, asked to see available units, and signed a contract right there. plenty of room in the loading dock, and access to roomy, sturdy dollies. read more

Storage Units are pretty much the same. However, friendly helpful staff make Urban Storage a place I can recommend. Each visit, Peter (and Dylan) were professional, and easy to work with; offering extra touches, (the loan of a padlock over night for a rental truck) and made the experience pleasant and helpful for my client. read more

I have been storing various parts of my business at Urban for the past 2 years and have never had an issue with the building and it's staff. In fact both are great. The building is well taken care of and very clean. Staff is flexible, professional and willing to work with you during these hard times of covid 19 (It is not their goal to try to put you on an episode of storage wars and keep your property).. I appreciate them working with me and the great service they provided and highly recommend this storage facility. Shout out to Peter and Dylan for the great job they are doing! read more

Urban Storage at Rainier Brewery - Self Storage Near Me - Seattle, Washington

Absolutely horrible experience with U-haul this is location where I'm supposed to drop off my van yet there is no key drop box! Such a stressful experience I am so disappointed. read more

Looked all over Seattle (and the surrounding areas) for storage that was affordable, predictable in terms of cost, and temperature controlled. Drove past Urban Storage and called them - within 30 minutes I was able to reserve the size unit I was looking for, for the price I wanted. If you have storage needs in the Seattle area, I'd highly recommend Urban Self Storage. read more

Fuck this place. Guess what? People not might be able to come up with a payment every single month on time. You don't just put their shit to auction and not accept any payment when they come in. Just give them the finger and say 'sorry about all your personal belongings, fuck you'. Fuck you Dylan. Shady ass manager. You're a piece of shit read more

Edit: Very smooth once I got in contact. Please get help for your excellent staff. Give them a raise too. Hi Urban Storage. I've tried not to be clingy here and give us a try but I'm not sure if you really love me anymore. I've called 5 times. Dropped by your place and you are just ghosting me. I hope I'm not being cat fished. You got great reviews, a clean office but you don't really love me anymore. Are you just too good and have too many options? I really want you to be my exclusive storage provider but stop playing games with my heart. Call me - read more

I rented a Uhaul from Mgr Dylan and returned it to Assist. Mgr Peter who made it seamless. And they have a lockbox for after hours key return that attaches to Uhaul. I was able to pay for storage quickly and unload. read more

We found this place online and were really glad we did. Friendly staff, easy access and for us, a great location. Quite a few forms to fill out at the start. Note, that you have to supply an alternate contact here in the US. As we had just moved from Canada, that was news to us :) read more

Very impressed with employees Peter and Dylan. Professional, courteous and friendly. Storage facility is top notch. Thanks for a pleasant experience. Tom read more

Okay, so to be fair, I don't have a ton of experience with storage facilities to compare this to. But in my mind, and from the few I've seen, they are kind of cold and dingy, with similarly featured employees. While looking for a place in the SODO area, google wasn't giving me much to work with. So yelp to the rescue! I found this page, with no reviews. I figured, well, let's check it out. So I went today and wow! I reserved my storage unit on the spot. Why? -Super friendly and knowledgeable staff -Gorgeous facility; clearly a lot of thought was put into its design and maintenance -Lots of security cameras and locks to make you feel secure -7 day a week access, 5am-11pm (the hours listed above are when someone is at the front desk) -40 (!) different unit sizes to choose from; not just 5x5 or 5x10 -They are a little bit more expensive than your Public Storage, but are currently running a deal that makes it comparable. It's like this: why go to some crappy, depressing mall when you can get your goods at a charming boutique for the same price--ya heard? read more

I never thought I'd do a review for a storage business - but what the heck. I've been using this place for my storage needs for a couple of years now. The location is great. They have two covered loading docks to make access to your unit super easy. The staff is very friendly, and to top it off... it's all climate controlled. One of the big plusses is the hours, you can get to your storage unit between 5am and 11pm. Very convenient. I did have a small challenge here where a leak began to develop in my unit. Fortunately nothing was damaged, but they quickly moved me to a bigger unit, kept my rates the same, gave me a one time additional discount and made it a very simple and easy process without any need for me to push them to take care of me. In my mind, this is the sign of a good and reputable business. read more

These folks are WONDERFUL! And, the rental facility is temp controlled, immaculate, secure and access is 24/7. At almost 50 years old, my job was eliminated and I had to put my entire life in storage. Needless to say, it was not the most pleasant circumstance. Without even knowing my situation, the people here were so gracious, kind and helpful - they have no idea how much they helped to ease my stress! If I ever move again, this will be my storage location of choice! read more

So, we need a storage unit. Not the highlight moment of anyone's life. It's a pain in the cracker to move crap, it only reinforces the fact you've gone horribly wrong at some point that you have too much stuff for wherever you're living, and you realize the entire contents of your storage locker aren't probably worth what you're paying for the locker itself. All that said, going to Urban Storage makes all those things fall to the wayside with their cheerful staff, awesome facilities, and big trays of bottled water that you will inevitably knock over if you aren't paying attention pulling the rolly-cart out of the elevator (sorry about that). Add to all these great things the superhero Cam who took care of us at every turn, helped us out with a rental truck, gave us a smile even when he was six-customers deep, and clearly loves making sure the customer experience is a great one. Storage spaces make me grumpy and Cam turned my frown upside down! You can't go wrong at Urban Storage. A band of rockstars that happen to rent storage units. FACT. ***FOLLOW UP*** After I posted this, the owner of the facility sent me a personal note thanking me and asking for any critical feedback I can provide. If I could give a sixth star to this operation, I would. Since I can't, I will simply have to give Urban Storage today's WAY TO GO Award! Great job, guys! THIS is how customer relationships are made, and communities are built. Smart on you, and keep up the good work! read more

I have been a client of Urban storage for 18 months now. they had been great up to a few months ago but I can only call them good currently. I commend them for their actions when a toilet in the adjoining office space on the other side of the wall directly in front of my unit overflowed and water ran into my unit getting everything on the floor wet. I can't do a lot of lifting anymore due to a neurological condition and bad shoulder and I was REALLY stressed by this incident. but they rose to the call and hired a moving team at no cost to me to come in an repack everything that got wet into new dry moving boxes. that was incredible! but since this past spring I have been suddenly getting what I would call unfortunately worded voice messages and emails about my storage unit bill being past due a day or two after the due date. my rental contract is quite clear that I have a 10 day grace period from the due date to pay my rent. After the grace period my rent is "past due". they need to change the message to you rent is "now due" during the grace period. and "past due" only after the grace period expiration. these immediate Past due messages make urban storage appear singularly focused on money and not the customer service experience. I will say the current messages though not great are a modest improvement or the original ones which were ambiguous and made it sound like something terrible had happened to your unit, something bad and you needed to call them right away. having been the victim of a storage unit break in at my previous storgage unit place, that first phone message triggered a near anxiety attack. I can only hope they will do better. read more

I haven't actually put my stuff in storage yet, but the set up and service was so pleasant and easy I have full faith that I'll be a customer here for the long-term. My bestie and I showed up this evening to check out some available units for our upcoming move. Jim greeted us at the door (super friendly) and started walking us through all the available configurations and sizes for the items we wanted to store. No bs, or upselling here folks. Jim told us straight up that we wouldn't need anything bigger than a 5'x8' and showed us storage n00bs how we should ideally stack up our belonging to maximize the vertical space. Verbatim, "we only charge you square footage, so you should stack things as high as you can so you don't have to pay for a bigger unit." Honestly, costs are probably about 5%...maybe 10% more than Public Storage. But these guys were easy to work with, the facilities were virtually spotless, and the security so reassuring that I'd much rather give my hard-earned dollars to a local(ish) business to keep my favorite teddy bears and precious kitchen equipment safe. Also, they're running a 25% off special right now for the first 6 months, making them cheaper than Public Storage. read more

This place is awesome. I have been stressing about finding a spacious and affordable storage unit for a last minute move then found Urban Storage @ Rainier Brewery. We popped in last minute to take a look at options and Matt was THE BEST! He is super friendly and helpful, ultimately finding the perfect unit for me. The buildings are bright and clean, and they have plenty of carts to help you move stuff! Thanks Matt and Urban Storage! read more

I have rented at other places before but none as convenient and friendly as this place. Mike is extremely helpful with storage unit size and location, + anything else you need for a move including U-Haul trucks - carts and dollies and packing supplies. The loading area is covered which is very nice for rainy days. I have two rental units here for my business, very convenient to Seattle and my clients on the South end. read more

Increased my rent within the first six months. My rent increased 5% with the justification that costs are increasing and that means that I should pay more. I cannot wait to get out of this scam. read more

Solid storage unit. Not open 24-hours, but this makes it more secure. There are carts available for larger loads. I dock one star because of an incident on move-out though. I left my ID there, and it took a call from me 16 hours later to confirm that they had it. They could have called me, they had my info and those things are kind of important. read more

Service is less then optimal. I shouldn't have to wait 15 minutes when I schedule an application 3 days ahead.

I have used this storage facility since Aug. 2017. The facilities are modern and temp controlled as well as secure. The only problem I have is street parking for when I need to run something up to the unit and there is extremely limited street parking or parking for non-work loft people. There should be temporary parking made available for those instances. It makes it difficult to do any sorting in the unit because there isn't a safe place to park while I'm up there. Counter staff are helpful when they are there. Would be helpful to have better coverage at front desk for questions, etc. read more

I really loved my unit when I first moved my things in, but now with all of the construction beside of the building and the fact that companies with lots of branded vehicles are constantly taking up the bay space to load and unload their products, it's nearly impossible to park even a car to load or unload during any normal business hours. Every time I go by I end up circling for 15-20 min waiting to find a place to park and sometimes just give up. It's really frustrating and I have no idea what I'll do when I need to move everything out of the unit with a large vehicle. The management is so nice and I love the unit, but the parking situation has ruined this business in my opinion. If I was looking for a unit today, I'd definitely look for a place with less activity. read more

Mathew Lemkin (asst manager) and Jim (relief manager) were extremely unprofessional and hung up on me multiple times and refused to answer any of my questions regarding my rental that I had a guaranteed reservation that they gave my truck to another customer. When trying to convey my disappointment when I specifically reserved this truck and they guaranteed my rental to be there with a $50 guarantee, Jim told me he'd report me and block me from renting from them ever again. This my friends is how the management deals with customers when THEY didn't honor our guaranteed reservation. They block the customer from complaining or renting ever again when they overbook. This place is a joke and the manager seems to enjoy the conflict with customers and refusing to answer their questions. He laughed when he gave me his full name and even made sure I had I correct so I could "report him" (his words) and laughed as if he's untouchable. No worries Mathew and Jim, I never want to experience such poor customer service and waste my time making a reservation with uhaul again or give a dime to a business that treats their customers this way. There are tons of truck rentals in the greater seattle area so do yourself a favor and pass by uhaul if you actually want to rent and have a truck when you reserve it. read more

I love this place, I found this by accident when I needed storage quickly. My building was being worked on and had to move things last minute so was dialing around for different rates. This is a very clean location and I feel safe going to and from my storage unit. The staff is very friendly and even willing to go that extra mile and work with you to increase or decrease your storage as your needs change. I have recommended them to many people and they all like them as well. I will continue to use them for both my business and professional needs and I highly recommend them. read more

Peter was extremely helpful getting me all set up with a Storage Unit. Storage site is clean and well maintained. Any issues I have with Storage is solved promptly. Very accessible loading area and they have carts to help you move. read more

I've rented units from SureGuard, Public Storage, Vault Storage, Vine St Storage, and a few others over the last 15 years. Without doubt, Urban Storage stands alone as the best. They have the latest access hours in Seattle, competitive pricing, and security that is as good as I've seen. From there it is the customer service, lead by manager Michael, that far exceeds the others. I have special needs from a storage facility and Mike has gone out of his way to accommodate them. When my needs have gone contrary to the rules of the facility (staying late, items outside of unit), Mike has worked with me to help me achieve my goals in a way that works with the requirements of the facility. Other places just issue warning or threatening eviction. Other examples of their outstanding service: 1) I have left the building without locking my unit twice in the last year. Mike and staff noticed within hours, locked the unit with one of their locks and called me immediately. Naturally, nothing in the unit was missing or even displaced. 2) I sent a friend to fetch an item from my unit, and staff called me immediately to verify that I had authorized access. 3) I accidentally left an item outside my unit and went home. Mike moved it to the office for safekeeping rather than summarily tossing it out, which I have experienced elsewhere. 4) Professional and friendly at all times. ...there is more but suffice it to say that I drive a few extra miles, past other storage facilities, to rent at Urban Storage. read more

I have never put anything into storage before, and was primarily worried about safety of my belongings, and just the uncomfortable feeling with having your things locked in a random locker on the other side of town... After reading reviews, and comparing options, Urban Storage looked like the clear winner. It was a little more expensive than other options, but the lower anxiety and frustration is totally worth the small difference in price (and they often have specials that make the prices lower than the competitors). We moved everything in today and I couldn't be happier. Despite the location in Sodo, the facility feels very secure and my personal locker additionally secure. Their security system connects your personalized entry code with your personal locker locking mechanism, so they know exactly who is coming and going and which lockers are being opened by the people coming and going. My only drawback is that the place is a large maze and I got lost finding our locker a few times (the only thing I would change about this place would be adding signs on the floors to point people towards their locker numbers-- I am going to need them to show me my location when I go to move everything out :)). Overall the facility is well ventilated, well lit, and clean. Leading up to our move today, all of my interactions with their staff have been pleasant and helpful. l feel confident we made the right choice, and I'm going to bed tonight feeling comfortable that my belongings are secure. read more

This is a great storage facility. Mike is very professional and customer service oriented. The prices are reasonable, the facility is clean and the temperature is controlled. Once I lost the credit card I had my reoccurring payment on and although they have a penalty for late payments they didn't charge me. These are great guys and a great company. read more

Greg was very friendly and helpful. He found a great storage unit for our business and at a great price. Well lit, warm and I feel safe.

Great storage place, well run, heated, great lighting, easy 24/7 access, good prices. I`ve been here twice and will be back with my storage needs. read more

Great customer service! The employee we worked with was super helpful (and even stayed open a few minutes late so we could return the vehicle early). We were able to reserve online and use a van the same day, at our preferred time. Easy and efficient pick-up/drop-off process. Highly recommend. read more

Professional and friendly staff. Very clean. Secure. Best storage facility I have ever used and have used for 4 years and still the same great place. Highly recommend! read more

Mike's customer service is awesome. He is professional, friendly, responsible, and has made my experience using a storage unit a breeze. He even remembered my name! It's so nice to do business with people that have a positive demeanor and a smile on their face. read more

Professional staff. Always helpful if you need assistance. Always responsive to every communication. Simply a great place to store your trappings :) read more