Falso promises on rates offered. The manager guaranteed…read morerates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution.

I've loved having our RV close by but the frequent burglaries are too much. We have heard of at…read moreleast 4 break ins in the past few months. Some trailers were pretty destroyed. They didn't get Into ours... yet, but tried. Did some damage to our door with some sort of crow bar. We have decided to find another storage place as they don't seem to be interested in improving security. The thieves did get into nearby trailers and did some extensive damage. The owners weren't notified for several days. No one from the company has notified us that there have been break ins. We had to hear about it first hand and I'm sure others were broken into the night this damage happened. No notification to come check to see if we had been a target.

I usually don't leave reviews but I felt compelled to do so because of the service we receive. My…read morefamily came to the facility about 30 minutes before closing... When we walked in, we were met by Katie. She was super pleasant and though it was close to closing time, she was willing to show us available units and then got us all set up with our unit with a great smile and conversation the entire time! Kudos to fabulous customer service!!!

DO NOT COME HERE! There is no one in site to help you. The lady in the office is never there but…read moresays she is and that you just miss each other. It's not a safe or secure location. People walk through the gate and the workers don't care when you tell them. We had rat poop all over our things when we finally when to pick them up. When we came to use our unit for the first time it wouldn't open and we had to get in there because we were moving. I called so many times, was hung up on and lied to. They finally wanted to transfer me to a different unit. But that required me to pay a $25 fee even though I didn't do anything wrong, the door wasn't opening. I got the run around again and again. Finally called another site's office manager just to talk to someone. They were able to meet me and showed me how to open it. This took all day. I showed up at the unit around 10a. I called called called, didn't get into our unit until 4:30p. The people who rent you units over the phone lie, do yourself a favor and double check the info. When I called the corporate number and told them about my horrible experience and that I wanted to cancel our account, she still made us pay for the whole month, had no sympathy for everything we went through and we were out $300. My work rents a unit here as well and we will be cancelling our business account this month. Horrible place, horrible management and horrible customer service.

I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

Hours are too short.. longer access hours needed. Closing at 6 pm isn't enough time after getting…read moreoff work.

Lady up front, I think her name was Robin, told me this location opened at 6am when it opens at…read more9:30. She continued to tell me that even though the sign clearly said the gates open at 9:30, that it actually opens at 6 which is not the case. Thankfully I looked at the reviews and confirmed for myself because I needed to drop the car off at 6am to make a 9am flight. Robin was a mess and didn't seem like she knew what she was doing. Went through the headache of having to go to four different locations to finally get a rental. Wish there were other options available because customer service was 0/10 at every Public Storage but the place that we actually booked at.

Amy was incredible. She was so very patient with me while I looked at the unit and then when it…read morewasn't big enough, she showed me another unit that would work. She walked me through the procedure with complete thoroughness and really made sure all of my questions were answered. She was considerate and kind throughout the whole process. Thank you for hiring such incredible like Amy. It is because of her, I will return to public storage when I need more help. Thank you, Amy!!!!

First time renting a unit. Property manager made was friendly and professional. Great customer…read moreservice.

I brought my Subaru Forrester to U-Haul and this location in Burien could install a trailer hitch…read morethe next day. I was nervous at first but I found myself very relaxed by the professional customer service that they provided. Carlos installed my trailer hitch. He told me it would only take about an hour or less, and it was much less. About 30 minutes. Very nice folks! I would recommend this place to anyone looking for a good trailer hitch install. This was my first!

They stole money from me…read more Check your receipt! I was charged for fuel even though I returned the van with the exact gauge reading as when I picked it up (I took a photo). No way to get anyone on the phone there, no response to inquiry through their contact us link. Disputing the charge has been my only recourse.

I used AAAA Storage for many years, while I was working overseas. They stored my vehicle and…read morebelongings. They were consistently courteous, prompt when I had issues, reliable, and safe. Highly recommend!

I was able to come in on a random day and inquire about a storage. I needed something in the same…read moreday. The counter lady (sorry forgot her name but young with long brown hair.) she was able to provide me with information on what was available. I got a good storage for a great price and was able to move my stuff in the same day. I like how it looks small on the outside but the place is quite huge actually. They have carts on the outside just in case you need to reel something up the ramp that's a little heavier.

Replied quickly, within an hour. Dennis gave me all the information I needed and answered all my…read morequestions. He did not pressure me into renting a storage unit immediately, just told me to get back with him when I was ready. Great prices, I will definitely be renting a spot when I get my you-know-what together. I have pretty much everything I've ever purchased along with the box it came in

Absolutely predatory business. The advertised, non promotional rate was $142. Within three months…read morethey're raising the rate to $218. These guys will use the inconvenience of moving your stuff against you to hold you hostage to a new, higher rate with no justification. EXPECT TO PAY 50% MORE THAN WHAT YOU INITIALLY AGREED TO.

This company is VERY customer support oriented. We needed a unit next day due to construction…read moreschedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

I am not happy with the Customer service Public Storage has yet adjusted my bill after one month.I…read moreswitched storages in July and Managers she made mistake on billing.Staff is rude on the phone at this location.

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.