I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.

Latasha has been an amazing help in getting set up with the appropriate sized unit, helping set up…read moreautopay and answering questions about my account. We dropped our vehicle off on a Sunday and everything was ready to go and exactly as explained. I appreciate great customer service and Latasha provided it every step of the way with a very kind and patient attitude.

The person who worked there was friendly and helpful. This criticism is aimed at UHAUL.com and the…read moreowner of the location, who clearly is operating understaffed. 1. The UHAUL online reservation system really needs some UX review / user testing. Does not work intuitively or follow user logic at all 2. I selected mobile check in for a time before the location opened but when I got there the website told me I had to wait for the location to open. Jammed up my plans. 3. The moment the location opened, there was a sign on the door saying the attendant stepped away with a phone number to call. The number was not answered. 4. When I returned the van the location was closed for lunch with no advance notice of that, and no drop box. I just left the van and left. In all, total lack of focus on customer experience.

This is regarding renting a U-Haul at this location. I rented a box truck. When I arrived, no one…read morewas in the office and I had to wait 30 minutes for the office person to get there. Then I had to check myself in for the truck via texts sent to my phone. The check engine light was on. The tires were bald. I put a penny in the groove and the tread had less than 1/8" left. I did this for all four tires. I had to go on 405 during a rainstorm and twice the truck hit water and tried to skid into the guard rail. I didn't have a choice about not taking the truck as it was the only one and I had to pick up furniture on that day or it would be put back on the floor. Also, the driver's seat adjustment didn't work. I received and returned the truck 3/4 full. I drove 17 miles. I took before and after pictures of the gauges. Even though I gassed the truck up, I was charged for 6 gallons of gas. The paperwork shows the gauge said 1/2 full when I returned but I took pictures that show otherwise. That would mean this truck got 2.8 miles per gallon, for a 10-foot box truck. This is unacceptable. They are not answering the phone so I can't talk to anyone about this. They told me if I had issues with the truck to call U-Haul, I can't get through to them either. This truck is not safe and the gas situation is shady. The only reason for two stars is that it is U-Haul's decision to put a dangerous truck on the road. It was the Tukwila Storage who wasn't there and made the decision to charge for gas that was fraudulant.

Amy was incredible. She was so very patient with me while I looked at the unit and then when it…read morewasn't big enough, she showed me another unit that would work. She walked me through the procedure with complete thoroughness and really made sure all of my questions were answered. She was considerate and kind throughout the whole process. Thank you for hiring such incredible like Amy. It is because of her, I will return to public storage when I need more help. Thank you, Amy!!!!

First time renting a unit. Property manager made was friendly and professional. Great customer…read moreservice.

The new manager decided to raise up my storage 25% each when I was told they were only allowed to…read moreraise at 10% now he is making it difficult for me financially I went in to talk to her about you didn't get a raise last year personally not my problem, but they didn't do it last year but now raise it up to make last year it was really really rude to me and option pay the rent increase or terminate and move my stuff I hope this manager does not last much longer. She is very rude.

A great friendly secure place to get a storage unit. Quick service and there a few available units…read morethat I could pick from. I feel super lucky finding this spot. It's also near the airport and less expensive than the other airport locations. I'm really happy with this storage property.

Hours are too short.. longer access hours needed. Closing at 6 pm isn't enough time after getting…read moreoff work.

Lady up front, I think her name was Robin, told me this location opened at 6am when it opens at…read more9:30. She continued to tell me that even though the sign clearly said the gates open at 9:30, that it actually opens at 6 which is not the case. Thankfully I looked at the reviews and confirmed for myself because I needed to drop the car off at 6am to make a 9am flight. Robin was a mess and didn't seem like she knew what she was doing. Went through the headache of having to go to four different locations to finally get a rental. Wish there were other options available because customer service was 0/10 at every Public Storage but the place that we actually booked at.

I usually don't leave reviews but I felt compelled to do so because of the service we receive. My…read morefamily came to the facility about 30 minutes before closing... When we walked in, we were met by Katie. She was super pleasant and though it was close to closing time, she was willing to show us available units and then got us all set up with our unit with a great smile and conversation the entire time! Kudos to fabulous customer service!!!

DO NOT COME HERE! There is no one in site to help you. The lady in the office is never there but…read moresays she is and that you just miss each other. It's not a safe or secure location. People walk through the gate and the workers don't care when you tell them. We had rat poop all over our things when we finally when to pick them up. When we came to use our unit for the first time it wouldn't open and we had to get in there because we were moving. I called so many times, was hung up on and lied to. They finally wanted to transfer me to a different unit. But that required me to pay a $25 fee even though I didn't do anything wrong, the door wasn't opening. I got the run around again and again. Finally called another site's office manager just to talk to someone. They were able to meet me and showed me how to open it. This took all day. I showed up at the unit around 10a. I called called called, didn't get into our unit until 4:30p. The people who rent you units over the phone lie, do yourself a favor and double check the info. When I called the corporate number and told them about my horrible experience and that I wanted to cancel our account, she still made us pay for the whole month, had no sympathy for everything we went through and we were out $300. My work rents a unit here as well and we will be cancelling our business account this month. Horrible place, horrible management and horrible customer service.