I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

Latasha has been an amazing help in getting set up with the appropriate sized unit, helping set up…read moreautopay and answering questions about my account. We dropped our vehicle off on a Sunday and everything was ready to go and exactly as explained. I appreciate great customer service and Latasha provided it every step of the way with a very kind and patient attitude.

I rented a unit under standard terms and standard price. E.G. no temporary discount or move-in…read morespecial. After 2 months, they sent a notice that the price was going up by 85%. This was a total bait and switch and this type of business practice should not be allowed.

The person who worked there was friendly and helpful. This criticism is aimed at UHAUL.com and the…read moreowner of the location, who clearly is operating understaffed. 1. The UHAUL online reservation system really needs some UX review / user testing. Does not work intuitively or follow user logic at all 2. I selected mobile check in for a time before the location opened but when I got there the website told me I had to wait for the location to open. Jammed up my plans. 3. The moment the location opened, there was a sign on the door saying the attendant stepped away with a phone number to call. The number was not answered. 4. When I returned the van the location was closed for lunch with no advance notice of that, and no drop box. I just left the van and left. In all, total lack of focus on customer experience.

This is regarding renting a U-Haul at this location. I rented a box truck. When I arrived, no one…read morewas in the office and I had to wait 30 minutes for the office person to get there. Then I had to check myself in for the truck via texts sent to my phone. The check engine light was on. The tires were bald. I put a penny in the groove and the tread had less than 1/8" left. I did this for all four tires. I had to go on 405 during a rainstorm and twice the truck hit water and tried to skid into the guard rail. I didn't have a choice about not taking the truck as it was the only one and I had to pick up furniture on that day or it would be put back on the floor. Also, the driver's seat adjustment didn't work. I received and returned the truck 3/4 full. I drove 17 miles. I took before and after pictures of the gauges. Even though I gassed the truck up, I was charged for 6 gallons of gas. The paperwork shows the gauge said 1/2 full when I returned but I took pictures that show otherwise. That would mean this truck got 2.8 miles per gallon, for a 10-foot box truck. This is unacceptable. They are not answering the phone so I can't talk to anyone about this. They told me if I had issues with the truck to call U-Haul, I can't get through to them either. This truck is not safe and the gas situation is shady. The only reason for two stars is that it is U-Haul's decision to put a dangerous truck on the road. It was the Tukwila Storage who wasn't there and made the decision to charge for gas that was fraudulant.

Raina is very professional and organized. I arrived, proceed my paperwork and was offloading and…read moreout of there in less than 30 minutes. Raina is relatively new and is doing an excellent job! Highly recommend based on my experience!

First time renting a unit. Property manager made was friendly and professional. Great customer…read moreservice.

The new manager decided to raise up my storage 25% each when I was told they were only allowed to…read moreraise at 10% now he is making it difficult for me financially I went in to talk to her about you didn't get a raise last year personally not my problem, but they didn't do it last year but now raise it up to make last year it was really really rude to me and option pay the rent increase or terminate and move my stuff I hope this manager does not last much longer. She is very rude.

A great friendly secure place to get a storage unit. Quick service and there a few available units…read morethat I could pick from. I feel super lucky finding this spot. It's also near the airport and less expensive than the other airport locations. I'm really happy with this storage property.

Although I was late with this scene, I admit the customer service given at this location is very…read moresincere and friendly. Dennis is whom you should talk to when it comes to renting a unit. He will help you with all he can to show you the rope around the storage unit area. He was extremely helpful in answering my questions concerns. I would strongly recommend this location and Dennis to whomever interested in renting a storage unit in Burien.

Hours are too short.. longer access hours needed. Closing at 6 pm isn't enough time after getting…read moreoff work.

I usually don't leave reviews but I felt compelled to do so because of the service we receive. My…read morefamily came to the facility about 30 minutes before closing... When we walked in, we were met by Katie. She was super pleasant and though it was close to closing time, she was willing to show us available units and then got us all set up with our unit with a great smile and conversation the entire time! Kudos to fabulous customer service!!!

DO NOT COME HERE! There is no one in site to help you. The lady in the office is never there but…read moresays she is and that you just miss each other. It's not a safe or secure location. People walk through the gate and the workers don't care when you tell them. We had rat poop all over our things when we finally when to pick them up. When we came to use our unit for the first time it wouldn't open and we had to get in there because we were moving. I called so many times, was hung up on and lied to. They finally wanted to transfer me to a different unit. But that required me to pay a $25 fee even though I didn't do anything wrong, the door wasn't opening. I got the run around again and again. Finally called another site's office manager just to talk to someone. They were able to meet me and showed me how to open it. This took all day. I showed up at the unit around 10a. I called called called, didn't get into our unit until 4:30p. The people who rent you units over the phone lie, do yourself a favor and double check the info. When I called the corporate number and told them about my horrible experience and that I wanted to cancel our account, she still made us pay for the whole month, had no sympathy for everything we went through and we were out $300. My work rents a unit here as well and we will be cancelling our business account this month. Horrible place, horrible management and horrible customer service.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and…read morethere's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.