It was my first time renting a storage space in over 20 years. First, I went across the street to their competition, but the office was closed during office hours. I found Factoria Security Self Storage by chance. Cork was professional; he went above and beyond to find the storage space I was looking for and made the process easy. Once we had completed the paperwork, I was in a hurry to leave. Cork offered to return to the storage, lock up the unit, and return the keys to me, which I appreciated. read more

Ben went above and beyond the call of duty to help me. He was professional, polite and offered a perfect referral to help resolve my dilemma - I was moving out of the house I just sold into the house I just purchase and I ran out of time. On the very last day I realized I was not going to meet my move out date without some help. I had heard so many good things about Ben at Factoria Security Storage so I finally called him. Unfortunately, he did not have a crew available that day, but he referred me to Access Gentle Movers, who thank goodness were able to get the final things out allowing me to meet my deadline. The stella reputation of Factoria Security Storage for being up front honest people is well deserved. Thank You read more

What a great business. Family owned. I have been coming to them for several decades now, starting with my brother who rented here, then my dad for 4 years. Friendly, professional, down to business, also down to chat about anything and everything, especially sports and family. I feel that the owners truly care about each and every one of their tenants. The facility is clean, heated, never an issue ever. I absolutely love this place, and will continue to use them if I need to in the future. read more

I just started renting here, but so far it's been a great experience! Corey in the office was extremely nice and helpful. Everything is clean and well run. read more

I can't speak highly enough about the facility and its staff. It's clean and well maintained. The staff, particularly Cork, are pleasant and show genuine effort to provide excellent customer service during every interaction. Storage in this area is expensive. I couldn't answer the "good value" question because it's really more about how much you're willing to spend each month to keep things you're not using. So, if you're willing to pay for storage and have done some price comparisons, THIS is where I'd spend my money...wait...I already do! read more

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage. Ben was compassionate that he had no more units available, and went above and beyond by reserving a space for me at Kirkland Way Storage. I understand he didn't have to do this for me, but it was such a time saver and made it one less process for me. They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. read more

First: I couldn't have asked for better customer service, professionalism, and patience from Ben and Cork. They have been tremendous throughout my needs with regards to storing my Mom's things and throughout the distribution process of those items. Communication was always great between us and they were always helpful. Whenever I had a question they were there to answer and support. This is a one-stop shop with everything moving and storage: I have rented trucks on 3 separate occasions from them and the process was fast and uncomplicated. The trucks were clean and ready to go. The facility is all in-door, with an entry code specific to each renter, come rain, snow or shine I was always dry when managing my units. Temperature controlled, with a bathroom and the facility is always clean. Thank you Ben and Cork for everything. I couldn't have done this work without you both, the service you provide and the facility. Again, thank you, Mary Jo read more

Outstanding Service , climate controlled. I feel keeping safe keeping my belongings here.

Reasonable rates . Great service. Indoor secure facility. Onsite manager. U-Haul rental Clean. They walk the site and maintain a secure presence on-site. Many longtime storage customers. Ben and Cork are extremely friendly and professional. Thank you for including them as part of your team! read more

Completely Impressed with the service I've received! This is my first time renting a storage unit and this place has set the bar way way high. The rates are very reasonable, the staff is completely professional, access is indoor (no wet items woot!) And climate controlled. You can rent uhauls here too, which was perfect for my move! You won't go wrong here! I'll definitely be back when I'm done with my current need for a locker if I need another in the future! read more

If you need a storage unit on the Eastside in the Factoria area, or thereabouts, do yourself a favor and check out the storage units here. In all honesty though, I do not have a storage unit here myself, but my boyfriend does. When I saw the storage units here as compared to my crappy storage unit at Public Storage, it really made me want to move all of my stuff over to this one! All of the storage units are located inside. You get to the units by car. There is a code box and once you enter the code the gate (slowly) rolls up. Then you drive into the units, it's like something in the movies or something. Pretty cool. The units are nice and clean and climate controlled. Each unit has its own light and lock and metal door that rolls up. These units seriously put the dingy, gross (more likely than not) bug infested units across the street to serious shame. I believe that they have specials for your first month, and that the rates are reasonable. The management is very kind and understanding, great customer service. Like I said before, I am seriously considering making my boyfriend to help me move out of my Public Storage disgustingness and to move into a more desirable storage unit like the ones they have at Factoria Security Self Storage. read more

I am so lucky that I found this place. I was living overseas for over two years and I always had complete confidence in this facility. Reggie and Ben are so attentive and friendly. If there is any sort of problem they communicate with you over email promptly. They even noticed that I hadn't locked my unit properly after I left town and they replaced it with a new lock. When I unpacked all of my stuff after moving out of the storage unit, I was so surprised at how clean everything was. The facility is climate controlled so there is no chance that temperature or humidity issues will damage your things. I highly recommend this facility. read more

After carefully searching around for a storage facility, I found Factoria Security Self Storage. I am so glad that I did. They are great when it comes to taking care of your belonging. Reggie is one of the people that works there and he is truly experienced in helping to make your experience one of the best. I originally purchased a smaller unit but realized that my belongings were not going to fit. Reggie immediately found me another one that I could use. The storage facilities are well maintained and are secure. He checks in on my every quarter to let me know that my belongings are safe. What a nice feeling when you are not able to watch over your belongings. I recommend Factoria Self Storage to anyone that wants their stuff taken care and secure. read more

Ben and Reggie are like the Dynamic Duo of self-storage. They are easily the best self-storage managers I have every encountered. I was a customer for almost two years here. I had to get a unit 10x20 when my father fell ill then passed away a couple years ago. I lucked out and got a ground floor, "drive-thru" unit; I can drive into the secured facility and park my truck next to my unit. Very convenient even though it was a little more expensive than the upper-floor units. While I was a customer, Ben and Reggie went out of their way to help me out with just about any problem. As a newcomer to the Eastside, they treated me like an old friend and made me feel welcome from Day One. They were full of helpful suggestions when I needed to find local contractors, schools, etc.; I can swear that they have gathered enough business cards to start their own two-man referral service. They keep tabs on everything going on at their facility and even know each customer by name. I wouldn't hesitate to use them again. The only negative I can think of is that their facility is always fully booked -- you have to snatch a storage unit as soon as one opens up. read more

As someone who has needed and had storage units all over the West Coast for the past 15 years, I can say FSSS is truly among the best for the following reasons - Customer service: The staff is very friendly and they do their best to accommodate any request (change of payment method, checking on units, etc.). FSSS' staff is more personable and caring than any storage facility staff I've ever encountered. Facility: The building itself is clean, quiet, and easy to navigate. You can rest assured that your belongings will be just as safe in FSSS storage units as they are in your own home. Location: FSSS is about a 30-second drive from I-90/405 and accessible through city streets which aren't terribly crowded, except maybe during rush hour. read more

I only stored my stuff here for about a week, but still had a great experience here. The guy that signed me in was a real character, just talking with him made my day. I reserved a 5x7 unit with a special deal that had expired by the time I arrived but he allowed me to use the deal on a 5x10 unit instead. The storage area is all inside which is great when its freaking freezing outside. You drive your car or truck inside the building =). Its heated, and you have carts and elevators. The access hours are very convenient. Be careful putting furniture on the side of your unit. Mine had a few recessed screw ends that poked out and it can snag on plushy stuff. read more

Note if renting a U-Haul they can change drop off and pick up locations at a whim. After talking with the owner Ben - it seems this is a situation not under his control. We were supposed to pick up in Issaquah and changed to here two days before. We verified on phone the drop off location. My husband just went get the truck and they said it had to be returned to Factoria not Seattle as we requested (and verified). Not sure what you can do to protect yourself from this happening on moving day, Ben did call and explain what happened. He also processed our bill with a discount. He really seemed to want to make the situation "right". read more

This storage facility is 100% best in the area. It's very secure, clean, easy access, and the staff are so professional and super helpful. I had a 10x10 unit for 9 months and I felt very comfortable storing my household items in there. And they also rent trucks at the facility!!!! I highly recommend this storage facility to anyone looking for a safe, clean, and secure location!!! read more

We're so grateful my sister recommended this storage facility. Not only was it clean, well-maintained, and conveniently located, but all of our interactions with the staff was wonderful. Courteous and professional! I would not hesitate to recommend Factoria Security Self Storage at all. read more

Storing the entire contents of our three-bedroom house at Factoria Security Self Storage was a great experience. What a relief to find a highly secure, professional, and friendly storage facility and staff, while in the midst of a stressful move. Ben was absolutely fantastic: always helpful and welcoming. When I need a storage unit down the line, this will be my number one choice. read more

Impeccable Service Pros: -Convenient Location -Extremely secure -Customer service [demonstrably the best, personable & eager to assist] -Prompt Communication -Clean & well Maintained -Customer service [have to mention it twice- they are amazing] -Uhaul Services Cons: -None, truly! I had rented a small space from the Factoria Security Self Storage for several years. Though, due to an unforeseen circumstances I needed to acquire a significantly larger space with an undetermined time frame (move-in date anytime between 1-4 months.) Moving is always a trying experience, however with an undetermined time frame this compounds to a extremely stressful experience. Though Ben and his team are amazing. With limited availability (a wait list) they were in consistent communication with availability & flexible with working with the potential varying unit size needs. They are always prompt with their response and communicative on the status. They truly provide demonstrably the best service (i.e. I was unloading my Uhaul by myself and one of the employees came out to see if she could aid. She said it was momentarily calm and wanted to lend a hand, even if it was just going to be for a few minutes. Later I discovered it was her birthday.-- I'm not guaranteeing this service, though it is one of many examples that this team went out of their way to help.) In addition, this facility is always clean and well maintained. In the past, with a more well-known branded storage facility my experience was extremely poor & their definition of "secure" was less than to be desired. Though Factoria Security Self Storage, deliver in their name. In addition, they now have the option to utilize U-Haul services directly from the facility which make it extremely convenient. I recently, refered a family member's to this location and they were full of accolades on the cleanliness & security of this location. If you need a storage whether for short-term or long-term needs. Call/go speak with this amazing team. read more

Ben and his staff are very professional. If you want exceptional service, you've found it! Thank you guys, Todd Brenden Access Gentle Moving read more

I had to take a moment to let the owners of Factoria Storage know that their workers - Ben and Reggie - are phenomenal at customer service! I enjoy calling to pay my bill from San Diego, California. I have never met Ben and Reggie (my husband met them when we got a storage for our items before relocating to San Diego from Bellevue). They are professional, helpful, FUN and have a Nordstrom-sense of how to take care of their clients! Please give them a raise or a bonus! I am always happy when I get off the phone after talking to them! I wish I could give them 10 stars! read more

Perfect place to store your valuables and special items!!! Ben and the entire team have been so helpful. This place is hands down the best facility in the storage industry. How do I know?? I have had some type of storage unit for over 40 years. This place and the staff. ROCK!!! Thank you !! read more

I cannot say enough nice things about this facility! When my family and I were getting ready to move out of state we went here for our storage needs since we had stored with them before and as always we were pleased beyond measure! We originally reserved a 5x10 and quickly found out it would not be large enough for all our stuff. The staff helped us out immensely and we were able to get a 10x20 as well as what we originally reserved. Reggie and Ben are awesome and I will always recommend this facility! The staff will treat you like a human being and NOT like just another renter who needs a place to store their stuff! Thanks guys....YOU ROCK!!!!! read more

The best!!! I have had several other storage units off and on around the area but Factoria Security Self Storage is in a class of its own. The staff are super personable and efficient ... no nonsense, no hassles, lots of experience ... real professionals! I think that even wears off on the customers because everyone I have encountered has been polite, really! The location and site are easy, clean, safe and, well, secure! Best hours anywhere, great selection of units and you stay DRY even during a monsoon! It's a great place with great service!!! read more

I moved some construction materials recently and this was my drop-off location for the U-Haul. My friend did the drop off, so I just received my receipt by email. At first I was really frustrated that the day charges were wrong. I called and Jodi remembered my friend and the reservation. She contact the U-Haul district office and sorted it out for me. In the end I had $54 in charges returned to me. I really appreciate her going above and beyond. Great service. read more

This place is fabulous! Professional, spotlessly clean and well-maintained, great value, and incredible customer service and professionalism (Ben and Reggie are truly amazing- helpful, personable, and totally professional). I have a solo law practice and I was with another storage place for 15 years until I finally switched... wish I had found Factoria Self Storage15 years ago, but happy I found them now :) read more

Looking for a good place to store your things? I kid you not, look no further. Ben and Reggie are both incredibly personable, friendly, professional, courteous, and willing to go the extra mile. I put my things in storage for a couple months after the lease was up on our apartment and I was waiting to join my husband in Florida. There was a lot to coordinate beyond our storage needs (movers, options for packing an apartment's worth full of things across the country on my own), and they went above and beyond to help me out, offering ideas, and even calling around to places for quotes on some of the options we discussed. An absolute pleasure to do business with. They are absolutely the BEST!! read more

I worked with Dave this past weekend, where I had a couple issues come up and he was very helpful with everyone. First I reserved a locker that was too small so I had to go up a size. Dave and Algusto were very helpful and obliging. Next I had broke my key in the lock, and not only did Dave help me get it out, he also locked up my unit up for me, and unlocked it multiple times the same day as I made trips back and forth. Until the lock was fixed. Customer service and friendly environment is why I love this place! read more