I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

I had the best service from Steven today! I came in to do a small batch shredding and he was super…read morekind and helpful. He explained that they were a family owned business and his customer service was incredible!

The web site is very intuitive and easy to use and navigate…read more The idea is even better as I can find space for my things closer than the nearest corporate storage company and save both time and money ! I have a lot of unused space I am listing soon !

From the owner: Self-storage and parking all throughout Washington State! read more

Terrible customer service anytime I have called. They have consistently raised my rate by 16% or…read moremore every 6 months since I joined in 2023. I originally was paying $103 a month and now it is up to almost over $300. Ridiculous. Moving out and finding a new place to bring my business. Do not recommend working with this company.

The gentleman working today, March was so kind & knowledgeable. He did a great job getting us…read moresituated into the unit we needed. Fantastic customer service & great prices!

I rented a unit here for a few months this spring and summer. It is immaculately clean and…read morewell-kept. It is very secure. Jim is SO nice and helpful. They did not have the size I needed when I first called, but took my name and called back with an available unit days later. I highly recommend using this facility, and will if I need storage space again.

The team here are very thoughtful and provide great service for people going through transitions in…read moretheir lives. The availability of the rental van is an extra plus. Have rented 3 units from them and everything has been without any problems or concerns. Good lighting and security on every floor.

A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Super prompt call backs and lots of information shared when I was looking for a storage unit. Staff…read moreis super friendly and helpful. Very clean facility and was a great price compared to other facilities nearby. Would recommend to anyone looking for a storage unit either short term or for a longer duration. I would definitely use this Company again for my storage needs if an occasion arose.

I used this storage facility for a few months and had zero complaints. They are not the cheapest…read morestorage in town, but you are definitely paying for a better facility and great customer service. The storage is clean, indoors, temperature controlled, and very secured. Stacy helped me both when I was starting and finishing. He was very professional and canceling the contract was no problem.

We started using them when we moved to the area in 2018. The building has always been incredibly…read morewell looked after and clean. We never had to worry about our things in storage. That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months. We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.

I am very unhappy! He is denying me a refund of about 3 weeks of rent after I removed my things…read more His excuses: You're not in our system now so we can't do it; you were supposed to give a month's notice before moving out; we don't owe you anything! 8/2/26 I paid $141.08 with an automatic Visa deduction. We moved my things out the evening of 8/9/26. He refuses to refund even half a month. It used to be well-managed but apparently is no longer. They have become the most expensive storage around. Don't rent from them!!

Mgr Cindi is most professional; courteous & Fun to be around!…read moreThe facility is highly secure!... Highly Recommended!

Rented a nice inside climate control unit. Unfortunately, the one on 221st in Sammamish has a…read morerodent infestation & they don't warn you. Moved out right away & had to pay rat removal people. The staff is nice enough but policy is to NOT inform tenants even when rats are running around in your stuff. I confirmed with another Issaquah location that is their policy. What? Check your stuff if you're there & wear an N95. Worst thing is to sweep any dust... rats carry diseases! Wish they would inform tenants so we can check & replace cardboard with plastic bins etc. or make other choices but to say nothing is horrific. I can store stuff in a sheds in my backyard for $300 a month! WTH. Good luck!

Ladies at the front desk are always friendly and helpful. But the public storage corp itself is a…read morejoke. I moved in on Apr 30, moved out on Oct 4, totally 5 months 6 days. Even according to their policy, public storage would charge me the extra month of Oct, I should still pay at most 6 months. Now things become weird. 1) I got a $1/month promotion at the beginning, but it disappeared. 2) The rate was always $149, but when I moved out, it suddenly raised to $193. So I ended up paying more than than 6 months according to the weird way of calculation. And if I did not get the promotion, I would end up paying over 7 months for 5 months 6 days. I'd avoid public storage as much as possible.

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

Feel free to check out the photo attached, the insurance bought through this horrible establishment…read moreDOES NOT COVER ROBBERY. WARNING THEY WILL ROB YOU BLIND. They will steal from you and get away with it. So damn sad. Be smart people, this place charges 1/4 the price of the Bellevue Vault location and there's a reason for it. To give them the benefit of the doubt IF they were not involved in my robbery I was provided ZERO HELP NO CUSTOMER SERVICE. NOTHING. It made things very clear.... I hope someone reading this decided to run in the opposite direction.

This place is hands down the best around and worth the drive if your not local. They have state of…read morethe art security systems to protect there clients , offered insurance if needed , extremely hassle free , and the customer service is superior. They really have the best interest in the customer which is hard to find these days. I'm glad I found them !