I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We would NEVER use this place again. We had the truck only a few hours once finished three of us…read morecleaned out the truck thoroughly it was a dry, there was nothing to sweep out! The next day they charged us $100.00 more for a cleaning fee!! We have pictures to prove it was clean? This young man was nasty and rude. We are writing home office regarding our experience and The State Attorney General. THE MICKELSON's

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.

Unfriendly staff and Manager got aggressive when I refused to provide a selfie for their facial…read morerecognition system. I had my driver license and credit card but they claimed this is a policy and there is no other way. All of this for renting a van seems fishy. I walked away and went elsewhere and interestingly they was no required selfie! so it seems this location is running some pilot project collecting people's facial identity. They asked for my cell and sent a text message that asks to send my driver's license "In preparation for your U-Haul rental, please click the secure link to upload your Driver's License. http://uhaul.com/s/xxxxxxx. " I opened the link and then I was shocked about they are asking for: "Please take a picture of yourself. By continuing with the transaction, you consent to the processing of this image on our internal facial recognition database to identify you as the person driving this equipment." "It is for your protection and to prevent fraud. If you are wearing a hat, mask, sunglasses, or transition glasses, please remove them before taking your picture." "Please remove any facial or head coverings so that we can clearly verify who you are." "Be sure to take a picture in a well lit area or use your camera's flash." There are some many problems with the above requirements.

If I could give UHaul a negative star rating I would. First, there are no real people for you to…read moretalk to. Second, their online reservation system is terrible and only works if you complete the transaction while they are OPEN so someone can facilitate it, which eliminates the whole "online" no contact point of an online reservation system. The person behind the desk at the Storage place that houses the vehicles was, predictably, unhelpful. We wasted the while morning. DO NOT RENT A UHAUL. I should have read the other reviews.

I recently rented a truck to move some larger items between office and home. The advertised rate of…read more$19.95/day was very reasonable. However, be sure to read the fine print and note all the added fees. My local rental for about 3 hours and 22 mile of driving came out to be $116.63. I made the mistake of not refueling the truck. It was late, I was tired, what can I say. I expected to pay a premium for the gas but wow was I surprised. They claimed I used 8 gallons to go those 22 miles, that's 2.75 MPG! This was their smallest truck, next up from a van, and so it would have a range of only 88 miles. Moving to Spokane, you would have to fill the tank over 3 times! In case you are wondering, I never idled the truck over about 30 seconds so all of that supposed use was driving. No, what happened here is that it was either not full when I picked it up or they rounded waaay down to 3/4 tank upon return. Add the per mile charge of $1.49 (seems cheap at first, but 22 miles equals $32.78), the required insurance of $14.00, and tax and it comes out to $116.63. I agreed to the daily charge and the per mile charge up front. What feels like a rip off is the required insurance (never mentioned) and the excessive charge for the gas. The truck itself was in good order and serviceable and really there are not a lot of other options for local small jobs like this. So, if you decide to rent here, check all the fees up front and be sure to check the gas gauge before you leave. Also, be sure to fill the tank yourself at the end.

Great experience with Super Friends Moving. Job was a bit bigger than we all thought but the team…read morestayed focused and effective. Nothing was dinged or damaged. Highly Recommended!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

I made a reservation on July 16th for a 15' moving truck from Redmond, WA. I was just told 12 hours…read morebefore my scheduled pickup that there are no trucks available for my move tomorrow. I understand things are difficult during COVID-19, but why would you confirm an order that you cannot fulfill?? Now I am stuck with no moving truck and I have to move in the next 24 hours. I will never use UHaul services again. Next time don't promise your customer a service you cannot fulfill.

A driver nearly ran us off the road and followed us so close they nearly hit us. Then, when the…read moreroad became a two lane road, they flipped us off and also slowed down to nearly 20 mph on a 55 mph road just to flip us off and even took out his phone to record us as he was driving not paying attention to the road as if we had done something wrong. We're teenagers and we're simply going the speed limit. I'm so scared I had to pull off the road and cried for 10 minutes.

Was headed home the other day and had to get in the lane one of their trucks was in so that I…read morecould get into the other lane to exit the 405 the truck had dirt in it uncovered and a rock got loose and hit my windshield. On their truck the signage on it is covered with dirt and couldn't read it until I got into the next lane. It stated not responsible for any windshield damage stay 200 ft behind well I was not close to the truck when this happened but on the back of the last trailer the signed looked like it said 20 ft cuz it was so dirty couldn't read it. So I called the company to let them know hey this happened the load should have been covered and ur driver was in the center lane speeding and on a cars tail and driver had to get into the slow lane real fast cuz the truck didn't even have one full car length between them ....but never got a call back to talk to the guy.....great customer service

Needed a truck to move last minute, we went in & were quoted a fair price for the time we needed…read morethe truck for. I must say they are one of the friendliest staff I have dealt with in a long time...Chris Walls definitely took care of us. I had been at a U-haul earlier but the service there was terrible to say the least but these guys saved the day. They undoubtedly have earned themselves a customer for life.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

I was very disappointed with the service I received at Pine Lake Mail Post. I have been a loyal…read morecustomer for years and always had a pleasant experience when I returned my online purchases via UPS. They would accept my pre-printed labels and items with a smile and a friendly chat. I arrived with a medium sized box and motorcycle tire (brand new tire not dirty etc), and labels. The "welcome" I received was very cantankerous as to how I dare bring that in here and "we don't do that". I had to take a step back as I felt like very embarrassed in front of my daughter and other patrons. I don't know what changed, but I will not be going back to Pine Lake Mail Post anytime soon. They have lost my trust and respect.

I had a package sent here for a hold as I was out of town for an extended period of time. The…read morestandard hold period I believe was 10 days so I called in to ask if they would be able to hold it an additional week until I returned into town. They were super friendly and accommodating and when I got in, I was surprised to find that they also sold little gifts and Knick knacks inside as well!