Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

The main issue I had with this company happened a few weeks after I used one of their trucks. I…read morenoticed that two separate attempts to withdraw over $300.00 and then a second attempt to withdraw over $200.00 within hours of each other. I called the credit card company immediately because they notified me that I didn't have enough money in the account to cover those withdrawals. I had already paid the charge for time and use of the truck. Someone was trying to help themselves to additional monies in my account, the fact that my credit had been eaten up by their first charge was a godsend. When I inquired who was trying to take money from my credit card I was told it was the north Bend WA uhaul. I called them immediately the office girl told me I would have to speak with a supervisor. She transferred me to a man who hung up on me as soon as I confronted him about the attempt to withdraw. Secondly. I had been quoted a price then charged twice that per mile. We were told we could bring the truck back after closing in order to get it back because they needed it the next morning. We arrived after dark left the keys but I was charged a hefty fee to sweep out some glass from a broken light bulb. No one left a broom or explained that we would have to sweep it out. I called the person in charge after I was made aware and she said she would check out the overcharge both for mileage and sweeping. However I was billed for the full amount without the person getting back to me. I highly recommend not using this company or at least do not give them a credit card. This borders on criminal or at least elder financial abuse.

A great experience renting a U-haul truck! We needed a large truck and in calling around couldn't…read morefind one. The last time we rented a large truck the location we had rented it from ended up not having it so we had to go out of our way to pick it up at another U-haul location. This time the manager of this location, Cassie said she had a slightly smaller truck and would try to get us the larger one if she could. She came through and got us the larger truck which maybe our job much easier and saved a lot of time. We will definitely rent trucks in the future from this location again based on this experience. And the office is the cutest office I've ever seen, especially for a U-haul location. And the staff was all super nice, pleasant and very helpful. And they had the cutest little baby girl chilling in the office with them. I cannot recommend this location highly enough. We rent trucks quite often and they have earned our future business for sure!

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

From the owner: Local 12,16, and 26 foot box truck and cargo van rentals. Our trucks are inspected and thoroughly…read morecleaned after every rental. Our goal is to provide a pleasant, efficient, and courteous service to each and every customer. We are open 7 days a week for your convenience, and are here to answer any questions you might have. We also have several self storage options on site at Issaquah Mini Storage. Our storage units are all ground level making them easily accessible. For your convenience, we also sell a variety of packing and shipping supplies.

This location is excellent for U-Haul rentals. Ron is very friendly and was an excellent help,…read moreadjusting to my needed changes without issue. Instructions were clear and after gas up it was a breeze to return the vehicle with the key drop. I recommend renting from this U-Haul location!

Jennifer and Ron are great. Will use their location whenever I need a van or truck. Easy to access…read more Friendly folks.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

ZERO stars. STAY AWAY!! Dig it by hand if you have to!!…read more I Rented a bobcat from here and these criminals decided to steal my credit card info and use it at Walmart and other places. Walmart of all places!!! If you're gonna steal my info at least use it for something awesome. I know for fact it was them because it was the first and only time I used this specific credit card. After finding out my info was stolen I get a call from a random number who told me his car was stolen and my credit card information along with the information of 10-15 others was inside the vehicle when police found it. I contacted the other people on the paper and imagine that, everyone of those people had rented a bobcat from this place. Was told detectives were following up on all the recovered info, but financial crimes like these get limited investigative investment. Apparently the dude that was caught in the stolen car had worked at bobcat or had connections there. This place should be out of business and they should all be locked behind bars.