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Cascade Heated Self Storage

3.9 (16 reviews)
Closed 9:00 am - 6:00 pm

Services - Cascade Heated Self Storage

Truck rental

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11 months ago

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1 year ago

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3 years ago

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10 years ago

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15 years ago

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13 years ago

Barry runs a great office. Easy access to storage.

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11 years ago

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13 years ago

Great service! U-haul messed up the reservation but the guy at the counter did his best to help us out and get us on our way!

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Review Highlights - Cascade Heated Self Storage

Ben, the new manager handled everything by phone and email, saving me a ton of time and stress.

Mentioned in 2 reviews

Read more highlights

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Beware of Mileage Overcharges at This U-Haul Location…read more I recently rented a U-Haul from this location and drove less than 20 miles total (verified by my own GPS and route tracking). I returned it without a problem until I saw the charge come through on my credit card which was more than double the estimated cost. When I brought this up, they said it was because the reported mileage was more than 5 times what I actually drive. The staff gave no clear explanation and couldn't help me beyond giving me a 800 number to dispute the charge. Just take care before renting from this business.

Do not use this place to rent a Uhaul. Worst customer service experience ever upon returning. The…read moreUhaul was dirty inside and wrecked my white furniture and area rug, the clerk didn't care. The clerk called me and told me I had to return the trailer early because someone booked it after us so we busted our butts to do so, we were going to be 15 minutes late to return it so I called to let them know and the clerk said "oh, well, the people who needed it after you decided to go somewhere else", he didn't call me and let me know nor did he care when I said it would have been nice for him to call me so I didn't have to waste so much gas to get there in time (Driving from Idaho). The clerk didn't apologize for our experience he just acted like he didn't give a care and said "take it up with UHAUL" . The customer service at this place is sorely lacking. If I could give my experience -5 stars I would.

U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

(1 review)

The main issue I had with this company happened a few weeks after I used one of their trucks. I…read morenoticed that two separate attempts to withdraw over $300.00 and then a second attempt to withdraw over $200.00 within hours of each other. I called the credit card company immediately because they notified me that I didn't have enough money in the account to cover those withdrawals. I had already paid the charge for time and use of the truck. Someone was trying to help themselves to additional monies in my account, the fact that my credit had been eaten up by their first charge was a godsend. When I inquired who was trying to take money from my credit card I was told it was the north Bend WA uhaul. I called them immediately the office girl told me I would have to speak with a supervisor. She transferred me to a man who hung up on me as soon as I confronted him about the attempt to withdraw. Secondly. I had been quoted a price then charged twice that per mile. We were told we could bring the truck back after closing in order to get it back because they needed it the next morning. We arrived after dark left the keys but I was charged a hefty fee to sweep out some glass from a broken light bulb. No one left a broom or explained that we would have to sweep it out. I called the person in charge after I was made aware and she said she would check out the overcharge both for mileage and sweeping. However I was billed for the full amount without the person getting back to me. I highly recommend not using this company or at least do not give them a credit card. This borders on criminal or at least elder financial abuse.

Cascade Heated Self Storage - selfstorage - Updated May 2026

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