I was searching for a clean, climate controlled, secure self-storage. I found all of these things…read moreat this location. After obtaining the pricing online, where I found special pricing - compared to the walk-in pricing, I stopped by the office to make sure I selected the correct size. Tracey, the onsite manager, agreed to show me a few different sized units ensuring I had the appropriate size for my items. With the proper size selected, Tracey let me know to complete the online application to obtain the special pricing, and to return at the desired move-in date. It's plain to see that Tracey is in command of the property. She ensures the common spaces are clean, secured, and ready for customers. She certainly cares about making the storage experience easy, seamless, and pleasant (as much as it could be anyhow!). Tracey helped me overcome a discrepancy between the unit I wanted, and what was offered to me online. Her customer service skills are stellar. You're welcome to bring your own padlock with you on your move-in date. This enables you to avoid an added fee to purchase a lock from PS. There is plenty of parking and off loading/loading spaces inside a secure gated zone, accessed by your code. There are several carts available for you to use to get your items to/from your unit. The building includes 3 floors, with restroom access on floors 1 and 2. It's worth noting that the access codes only work during the hours of 6am to 9pm, this is not a 24 hour access facility. I appreciated the well-lit common spaces, clean hallways and bathrooms, and easy off loading/loading zones. I highly recommend this location if you are in need of storage.

BE AWARE there is a known person who has been breaking in and stealing from new tenants. Management…read moreknows yet is doing nothing. My family members just got a unit here and within just a couple of days their lock was broken and someone stole sentimental belongings. PROCEED AT YOUR OWN RISK.

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored…read morein a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

Rental fees went up after 3 months (from $280 to $355). 20% late fee. Gouging at its best. Now…read morepaying more money to move to a new storage because of the extortion.

I had a truck stolen off the property in Dec and then I had the catalytic converter removed from…read morethe 2nd truck earlier this year. Accountability from corporate in both cases: Exactly zero. This is the most unbelievably expense storage I could have imagined. You really, really don't want to store your stuff here. FWIW, the local manager Lisa was great and deserves to work for a company that isn't evil.

Duwamish Uhaul has the best Customer service! Thank you Deondre for helping me with my Storage…read moreneeds.

I see Deondre every time I go here, and he's always so nice, but this last time he was so awesome,…read moreliterally saved the day when my packing was so terrible and helped me get everything to my unit, give this man a RAISE double the salary! Anyways, he's iconic, thanks so much man see you next time!

Good value if you're looking to move or take oversized things to the dump and you don't have a…read moretruck. The location was fairly easy to find, but parking was sketchy - they had a limited lot at the top of a hill that you park at, and have to walk down to access the storefront. They also have parking spots at the front of the shop but they told me that I couldn't park there. I don't know if those spots were for staff parking, but it seemed odd. The staff were friendly and helpful enough, and checking in and out was a straightforward process. I would use this location again if I didn't have other options, but I disliked their parking lot enough to choose a different U-haul shop.

This was one of the most frustrating customer service experiences I've had…read more I reserved a truck for Thursday, only to arrive and find that there was no truck available and no one in the office. After the inconvenience and stress of having to change plans during a move, we finally obtained a truck from another location on Saturday. I also rented moving blankets that I ended up not using. Before returning the truck, I called and was told I could receive a refund for the unused blankets as long as it was handled while the store was open or after the truck was checked in. However, when I returned the truck, I was told that wasn't possible, that it wasn't company policy, and that the employee had no idea who would have told me that. The issue wasn't even the $20. What was unacceptable was the way I was treated. The employee told me that maybe I needed a different profession if I was arguing over $20. That comment was rude, unprofessional, and completely unnecessary. Moving is expensive and stressful, and every dollar matters. To make matters worse, we returned the truck with more gas than required, so we actually spent extra money there as well. The lack of communication, failure to honor what I was told over the phone, and disrespectful customer service left a very negative impression. I expected much better from U-Haul.

I have used super friends twice now and I have only good things to say…read more The scheduling was easy and the 3 man crew arrived precisely on time! We did a walk through, we all got to work and got things packed up faster than I had anticipated. I have a giant glass reptile enclosure that I was very nervous about moving, but they understood the assignment and my reptile and her glass mansion arrived intact! They were so courteous, worked with precision and took care of my belongings. At the end they made sure I was happy and if there was anything else I wanted done before they left. Thank you so much you guys, you made my day and it was a pleasure working with you!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

Clean, responsive to needs, full sets of tools, lifts, car storage. Awesome place! Specialty events…read moreweekly. Highly recommend!

Super clean garage, and helpful staff that thoroughly went through the equipment and how to…read moreproperly operate it all. Also the price was very reasonable, with full access to whatever tool you need to get the job done properly.

I used AAAA Storage for many years, while I was working overseas. They stored my vehicle and…read morebelongings. They were consistently courteous, prompt when I had issues, reliable, and safe. Highly recommend!

I was able to come in on a random day and inquire about a storage. I needed something in the same…read moreday. The counter lady (sorry forgot her name but young with long brown hair.) she was able to provide me with information on what was available. I got a good storage for a great price and was able to move my stuff in the same day. I like how it looks small on the outside but the place is quite huge actually. They have carts on the outside just in case you need to reel something up the ramp that's a little heavier.