Zero stars should be an option…read more Facilities look nice and staff may seem friendly, but management is terrible. Stay away from StorQuest Storage. Prices increase frequently (sometimes every 3-4 months), and what is promised verbally is later changed or denied. Once you're in, the rules shift and the customer has no real support. Billing is a major concern: auto-pay charges can be inconsistent, additional fees (including insurance) may appear even if you already have coverage, and refunds are extremely difficult to obtain. I have also seen multiple reports from other customers about belongings being auctioned after short delays in payment, even after years of renting. Do not rely on verbal agreements. Document everything. Consider other options.

At one point, my family and I were renting up to five rooms at StorQuest (5890 S 129th St, Seattle,…read moreWA 98178, which is actually within Tukwila city limits). Each customer I encountered whenever I was on the premises complained about bait-and-switch promotional tactics and guest services -- specifically, requiring a renter's driver's license in exchange for borrowing a cart, then leaving and locking the office for unspecified periods of time, forcing a renter to wait for the license, and pushing him off schedule for the rest of his day. Having rented from the company for about four years between 2021 and 2025, wherever I can, I share my own terrible experiences with the company's opportunistic behavior, shameless abandonment of good-faith business practices, and creative accounting. As many online reviews show, the company and its parent William Warren are unethical, have been for a long time, and are quite comfortable with it. Do yourself a favor and skip national storage companies altogether, and go with a Mom-and-Pop if you can still find one.

At Tukwila, WA Public Storage my lock was broken in, and I was not notified and I had to tell them…read moremy lock was drilled in and, now they have the nerve to charge me for another lock. while paying for insurance. I would stay away from this company.

I was searching for a clean, climate controlled, secure self-storage. I found all of these things…read moreat this location. After obtaining the pricing online, where I found special pricing - compared to the walk-in pricing, I stopped by the office to make sure I selected the correct size. Tracey, the onsite manager, agreed to show me a few different sized units ensuring I had the appropriate size for my items. With the proper size selected, Tracey let me know to complete the online application to obtain the special pricing, and to return at the desired move-in date. It's plain to see that Tracey is in command of the property. She ensures the common spaces are clean, secured, and ready for customers. She certainly cares about making the storage experience easy, seamless, and pleasant (as much as it could be anyhow!). Tracey helped me overcome a discrepancy between the unit I wanted, and what was offered to me online. Her customer service skills are stellar. You're welcome to bring your own padlock with you on your move-in date. This enables you to avoid an added fee to purchase a lock from PS. There is plenty of parking and off loading/loading spaces inside a secure gated zone, accessed by your code. There are several carts available for you to use to get your items to/from your unit. The building includes 3 floors, with restroom access on floors 1 and 2. It's worth noting that the access codes only work during the hours of 6am to 9pm, this is not a 24 hour access facility. I appreciated the well-lit common spaces, clean hallways and bathrooms, and easy off loading/loading zones. I highly recommend this location if you are in need of storage.

We had a great experience with UNITS. We got our floors refinished so we had our furniture stored…read morein a unit on our driveway-- which is long and narrow, there is no way their truck would fit down it (9' wide). The skilled operator put the unit on a smaller platform with wheels and used a remote control to drive the unit down our precarious driveway. He maneuvered it beautifully and parked it squarely in our driveway. UNITS was very communicative, even responding to one of my emails late in the evening. I would definitely hire them again.

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

Rental fees went up after 3 months (from $280 to $355). 20% late fee. Gouging at its best. Now…read morepaying more money to move to a new storage because of the extortion.

I had a truck stolen off the property in Dec and then I had the catalytic converter removed from…read morethe 2nd truck earlier this year. Accountability from corporate in both cases: Exactly zero. This is the most unbelievably expense storage I could have imagined. You really, really don't want to store your stuff here. FWIW, the local manager Lisa was great and deserves to work for a company that isn't evil.

Duwamish Uhaul has the best Customer service! Thank you Deondre for helping me with my Storage…read moreneeds.

I see Deondre every time I go here, and he's always so nice, but this last time he was so awesome,…read moreliterally saved the day when my packing was so terrible and helped me get everything to my unit, give this man a RAISE double the salary! Anyways, he's iconic, thanks so much man see you next time!

Good value if you're looking to move or take oversized things to the dump and you don't have a…read moretruck. The location was fairly easy to find, but parking was sketchy - they had a limited lot at the top of a hill that you park at, and have to walk down to access the storefront. They also have parking spots at the front of the shop but they told me that I couldn't park there. I don't know if those spots were for staff parking, but it seemed odd. The staff were friendly and helpful enough, and checking in and out was a straightforward process. I would use this location again if I didn't have other options, but I disliked their parking lot enough to choose a different U-haul shop.

This was one of the most frustrating customer service experiences I've had…read more I reserved a truck for Thursday, only to arrive and find that there was no truck available and no one in the office. After the inconvenience and stress of having to change plans during a move, we finally obtained a truck from another location on Saturday. I also rented moving blankets that I ended up not using. Before returning the truck, I called and was told I could receive a refund for the unused blankets as long as it was handled while the store was open or after the truck was checked in. However, when I returned the truck, I was told that wasn't possible, that it wasn't company policy, and that the employee had no idea who would have told me that. The issue wasn't even the $20. What was unacceptable was the way I was treated. The employee told me that maybe I needed a different profession if I was arguing over $20. That comment was rude, unprofessional, and completely unnecessary. Moving is expensive and stressful, and every dollar matters. To make matters worse, we returned the truck with more gas than required, so we actually spent extra money there as well. The lack of communication, failure to honor what I was told over the phone, and disrespectful customer service left a very negative impression. I expected much better from U-Haul.

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Great experience with Super Friends Moving. Job was a bit bigger than we all thought but the team…read morestayed focused and effective. Nothing was dinged or damaged. Highly Recommended!

Clean, responsive to needs, full sets of tools, lifts, car storage. Awesome place! Specialty events…read moreweekly. Highly recommend!

Super clean garage, and helpful staff that thoroughly went through the equipment and how to…read moreproperly operate it all. Also the price was very reasonable, with full access to whatever tool you need to get the job done properly.

I used AAAA Storage for many years, while I was working overseas. They stored my vehicle and…read morebelongings. They were consistently courteous, prompt when I had issues, reliable, and safe. Highly recommend!

I was able to come in on a random day and inquire about a storage. I needed something in the same…read moreday. The counter lady (sorry forgot her name but young with long brown hair.) she was able to provide me with information on what was available. I got a good storage for a great price and was able to move my stuff in the same day. I like how it looks small on the outside but the place is quite huge actually. They have carts on the outside just in case you need to reel something up the ramp that's a little heavier.

I rented a climate control unit. The unit and halls were very clean. I can appreciate the…read morepreventive measures such as mice traps and moth traps throughout the halls on each floor. Mice go everywhere and seek out stuff (food and bedding material ) everywhere. The employees were professional , knowledgeable, and accommodating. Thank you for the frequent use of the restroom. The restroom was very clean and needed supplies were always stocked. Last, the storage app is a must. The app makes life extremely easier, getting in and out of the gate, to access the elevator, and to access your account for payment. I wouldn't hesitate to use a storage unit again.:)

I normally do not leave negative reviews, but I feel people should be aware of my experience with…read morethis Public Storage location. I was charged a $75 fee because one item was accidentally left outside of my storage unit temporarily. When I questioned the charge, the manager told me it was allowed "per the contract." After reviewing my rental agreement myself, I could not find any language stating that this situation was subject to a $75 fee. I called back and asked the manager to specifically show me where in the contract this charge was authorized. She pointed me to Section 14, but even after reviewing it during the call, there was still no wording explaining that this type of issue carried a $75 charge. When I respectfully pointed that out, the manager became hostile and eventually hung up on me. What is most frustrating is that I have not been able to get any real help regarding this charge at the facility level and now have to escalate the issue to corporate just to try to get answers and assistance. Communication throughout this situation has been very poor and extremely unprofessional.