Great friendly service getting my new storage unit. I got their special of 3 months 50% off which…read morewas an excellent deal for me at the time of a very stressful move.

RIGHT NOW I AM BEING HELD HOSTAGE. THEY LOCKED MY GATE CODE SO I CANT GO IN OR OUT WITHOUT THEM…read moreLETTING ME ANDDI SM SITTING AT THE GATE WAITING AND THEY CAN SEE ME ON CAMERA BUT THRY WONT LET ME OUT currently rent a 10x20 unit here and their customer service is non-existent. They really only want customers who are going to fill the unit, leave, pay the rent every month but never need access to the stuff they store. The other day I had to pull half of my things out in order to access the item I was looking for and it took a good couple of hours and one of the office dudes comes wheeling along in that goofy golf cart to scold me about having my stuff in the hallway. What am I supposed to do with it? My rent is paid and I'm there working away and I am hassled why? The top building is always dirty, the lowest building attached to the office smells like an ashtray, I am talking the whole building b/c the office dudes sit in the first drive up unit and smoke and it's pretty likely anyone storing anything in that building is going to discover the stuff they stored smells like they are smokers. The guy with a unit right across from mine told me (as he was moving out) he found a bunch of rodent droppings all over his stuff inside his unit. My advice is take your business somewhere else this place will make you feel like you matter very little and you can get treated like that anywhere. I'm moving out as soon as I find a new storage place. Here is an update: since posting my review here, Sherlock Storage sent me an eviction e-mail stating that I violated the lease agreement and they cancelled my gate access and I can only get into my unit escorted by someone from the office during their office hours. This is not right!

This place is clean! They even have rodent traps around the property to ensure no rodents would…read morenever get in ur storage unit. Ryan was incredibly helpful throughout the entire process! He is kind and even helped us open our storage as it got stuck! I would definitely use Kenmore Self Storage again if I need a safe place to tote my belongings.

I'd initially planned to be gone only one year when I first started storing my belongings at…read moreKenmore Self Storage. This unexpectedly turned into three years (thanks, COVID). Luckily, I didn't need to worry about a thing. The office is highly responsive and helped me coordinate my move-out from several states away, and when move-out day came, they helped me ensure that the process was seamless. If you need to store your things short term or long term, definitely give this location a call. It's immaculately maintained, including a beautiful garden, and the service is friendly and helpful. They're also the best value in town and super-secure.

Great experience all around with this company. I would hi recommend them to anyone looking for…read morestorage in the area.

From the owner: 24-hour Access Great Customer Service…read more Digital Video Surveillance Online Bill Pay Drive-up Access Gated & Fenced Covered Parking Conveniently Located Locally Owned and Operated

I have paid over $10,000 in the 6 years I have been there. You do not have access to a restroom…read more Also I am a property manager that deals with residents daily and 1000 problems from my residents. This place is a sit down lazy waste of your money. Never rent here!!! My Star review is a minus -1

This was my first and last experience with Public Storage (9000 NE Bothell Way Bothell, WA). I…read morewill start with the positives. The local staff are friendly and somewhat helpful. The facility is clean and well lit. It was somewhere to put my belongings during my move. Now the negatives. 1) Upon renting the unit, I was told by the staff the unit is considered "real estate", and the rental price may vary. Five months later the price went up 35%. Real estate in the greater Seattle area is hot, but 35% is just silly. I went on their website and rented another identical unit for less than what I rented the first unit for and moved my belonging from one to the other. Five months later they did the same thing with the second unit. Just know this if you rent a space. 2) To use the Public Storage app on your phone, the location services needs to be set to "Always" for it to work, most specifically for opening the doors on the elevator without punching in the security code. They are data mining your movements with this app. 3) Public Storage is not nearly as secure as they would lead you to believe. My unit was broken into. Both locks on the roll up door were in place and you wouldn't know someone had been inside. I found a large screwdriver and a utility knife blade on the floor in my unit, which they used to break in and cut the boxes open to see the contents. Upon reporting this to the staff at the front desk, I was told that they knew they were broken into in August and a fair number of units were entered. They used a crowbar to enter the building through the back door and with the large flat blade screwdriver, they slid the rolling doors away from the slot that the security bolt goes into. I tried it myself, not hard at all. My frustration with this - it's not very secure and they did not notify their clients that they might want to come in and check over their personal property so they could file a police report in a timely fashion. 4) I had just paid for the next months rent, but indicated I was moving my stuff out as soon as I could. The gal at the front desk told me she had arranged to get me a refund after talking to her District Manager. I thought that was great and a good step towards repairing my damaged faith in the company. Eight weeks go by, no refund. I made 3 different calls to the front desk staff asking them, what's up, they promised a return call, of which I have received none. 5) I'm having to waste my time writing this review, instead of saying, "They were great!". But you, as a possible renter should know, that there is a strong possibility of experiencing low integrity with this company.

I rented a 5'x10' unit here because the advertised rate of about $70/month seemed like one of the…read morefew semi-reasonable numbers left in the world. In hindsight, that price feels less like an actual offer and more like a "welcome brochure" written by someone who knows you won't be paying it for long. The facility itself is fine. Four walls, a door, does what it says on the tin. No complaints there. The pricing, however, is where things get creative. After about 8 months, my rent quietly leveled up to $115/month for the exact same unit. No upgrades, no changes, no additional services--just a new number that appears on your bill like it was always meant to be there. Meanwhile, new customers are still being brought in at around $70-75/month. So the system is clearly working: step one, get you in with a normal-ish price; step two, remind you that stability is a myth. When I asked about it, I was given the classic "economic factors" explanation, which has become the modern equivalent of shrugging while your wallet disappears. It's hard not to notice the pattern here. It feels less like pricing and more like a slow game of "how much inconvenience will you tolerate before moving all your stuff just becomes your second job." And honestly, it fits right in with the general theme of modern life, where everything vaguely necessary seems designed with a quiet assumption that you will eventually run out of energy to keep arguing about it. So yes--technically it's a storage unit. But it also doubles as a gentle reminder that the starting price is more of a mood than a promise. If you're considering renting here, just assume the advertised rate is the opening chapter, not the story you're actually signing up for.

Professional U-Haul truck rental branch. Very friendly staff. My check-in and check-out process…read morewere professionally done and it was fast. No wait at all. We rented 15' moving truck for 2 days. We spent a lot of money filling up the truck the night before returning. Unfortunately something happened overnight. Gasoline smells everywhere and there's gas leak signs on the ground. The tank dropped to 30% next morning. Weird situation and we were so surprised. During backing up, engine also shuts down saying "no gas" on dash even though meter says 30%. I reported the situation upon return and the staff handled it professionally. We are very thankful to the staff here. Other U-Haul locations don't have as excellent service as here. I would definitely recommend this station more than any other U-Haul branches in the big Seattle area. Thank you

I wrote a long review and they commented to send my concerns via email. I WAS DOING THAT LIVE AS I…read moreWAS GOING THROUGH MY THE EXPERIENCE OF TRYING TO ACCESS THE UNIT ON THE TWO DAYS I ATTEMPTED TO DURING ACCESS HOURS. I attached photos and videos, and call logs to their hotline service. I shared my experience, thoughts, recommendations, and compliant while I was at the unit, the very day and times it occurred. Had they done they're job adequately, they would know the concerns were already sent. There is so much disconnect and inconsistentcy in their operations.

They are a scam. Got me "in" at 1 rate ($200 a month) & then upped it by 1/2 ($300 a month) a few…read moremonths later. The elevator is a joke & the staff is never in the office.

Came here at 530pm asking if they refilled propane tanks and the guy told me where to park and he…read moretook care of my tank! Quick, friendly, and professional! Definitely gonna be my go to spot for refills.

Mike is super awesome! My mom and I rented a motorcycle trailer yesterday--which was my first time…read moretowing anything with my car. Mike went above and beyond and was extremely kind and helpful, what a great guy with excellent customer service! I would definitely come back here for future U-Haul needs. Thank you!

I am blown away by my positive experiences with Cubes Self-Storage Kirkland. The facility feels…read morenew, clean, safe (personal codes required for access) and the customer service is top notch. When I was initially researching storage unit options in the area I spoke with Tyler on the phone and he was extremely helpful and answered my many questions professionally, patiently and courteously. Jeremy has been there for my move-in visits and he is also extremely helpful, knowledgeable and has gone above and beyond for customer service. Super nice guys, thankful for their help. They had an internet promo discount for the first 3 months which helped reduce the fee a bit. Lots of great things to like - covered loading area with many parking spots so things don't get wet, moving truck available upon request for moving, and personal access codes for extra security. Really happy with my choice to store my things here!

I had a payment issue, and the management team stepped up and helped me resolve the problem. the…read moremanagement team was a tremendous help and are a great group of people. we are very happy storing our belongings at Cube storage in Kirkland.

I rented two units from this business since August of 2019 and just moved out. During this time I…read morecan say that my experience has been amazing. Debby, Bruce and the rest of the team are very easy to communicate with and are keen to help meet all your needs. I initially rented a single 5x10 storage and wanted to upgrade to a 10x10 (which wasn't available at the time), so instead they offered me a second 5x10 at a discounted rate. Their units are clean, well lit and have easy access. The facility felt safe and I didn't run into any issues at all. Hours of operation and pricing is fair and affordable. The only downside (if you will call it that) is that you are not allowed to drop off a moving "pod" in the parking lot or in front of the storage unit to unload directly into the storage unit. This is primarily due to the pods often being left there for a day or more before being picked up again. It was an inconvenience as I had to rent a truck to move the contents of the pod into the unit, but I understand their reasoning behind disallowing it. Also, I felt prudent to comment on another review left by someone else complaining about being charged for another month after vacating their unit. The forms we signed with this business clearly state how to move-out of your unit and cancel the service. I had no issues following these instructions and was not charged for a second month.

I have been using Safeguard for over ten years. Recently, as our family began a remodel, we needed…read moreto get a different/bigger storage unit. Our request was accommodated quickly and we were shown our options within the large property. When we took our boat out of the water last weekend, my wife suggested I call them about boat storage - again, our request was handled promptly. We were able to add our boat to our monthly recurring auto pay. What really distinguishes this organization from others that simply provide storage, is the family feel. Debbie always has a smile, but when I used the restroom to change for a cross country practice I was coaching the other day, I took a bunch of cash out of my pocket and left it on the bathroom counter. Debbie found it and tracked me down. She knew I had left it there before even I did. I can't say enough good things about the high level of customer service, the family feel and the clean, well-maintained facility.