Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!

Service here is great! Carol is so friendly. I would defiantly come back and rent a storage unit…read morehere again. :)

From the owner: Looking for self storage with a great attitude? Moss Bay Self Storage is here to help. We are an…read moreindependent, local business offering affordable storage rentals just a few minutes from downtown Kirkland, WA. We are convenient to Kirkland, Moss Bay, and Feriton area neighborhoods and businesses. Our storage facility is located near Kirkland Way and 6th Street South. Enjoy simplified access and a storage solution that works for you. Access Hours: Sunday - Saturday 6:00 AM - 9:00 PM

I have been a customer for over 5 years. The facility is secure, clean, and accessible. The staff…read moreis responsive and has been consistent.

Terrific family owned storage facility. Kind, thoughtful, responsive owners were happy to assist…read moreand answer all questions. Please support this local operation!

They screw you on the price every chance they get! Raises about every 3 months and not little…read moreraises like maybe $100 on a 300 unit. Not only that I just found tons of mice droppings in my unit and the when I made a appt to meet with terminex on a Saturday at 9:00 am hey arrived 10 mins late only to tell me they couldn't do anything bc it was a occupied unit lol oh and did I mention that I'm paying $600 a month for this unit! And I have four other units here! But oh well, rodents in your unit, nothing we can do about that. So no pest control if you're renting there, only pest control if you don't rent there and the unit is vacant. What a joke! (I still like James though, he's a good guy)

Predatory business practices. Avoid Public Storage at all costs. Was renting a space less than two…read moremonths and they raised the cost of the space by close to $300 dollars. Gave me a "discount" for three months. Spoke with management who said did you read the contract? We can raise your rent as high as we want, whenever we want. Disgusting practice. Do not waste your time or energy here. DO NOT USE PUBLIC STORAGE. They will rip you off.

A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Headline: StorQuest Nightmare: Targeted Break-In + Fabricated Excuse to Evict - RUN AWAY!…read more We chose StorQuest to securely store our entire household belongings, trusting their security claims. On March 12, 2026, at 8:40 PM, intruders pried open the front doors (supposedly locked after 6:00 PM) and burglarized only our unit at the far end of a hallway. No security cameras exist in any interior hallways, so the crime went undetected; police report (case #26-007076) confirms the suspect left by 9:10 PM. Management (Jacob Davis) gave minimal help and zero constructive follow-up. When we followed up a week later, Jacob turned hostile and then issued an eviction notice based on a completely fabricated claim of improper conduct in the facility--with no video evidence or proof ever provided. Inadequate security, missing hallway surveillance, indifferent staff, and baseless eviction tactics make StorQuest completely unreliable. Avoid this facility at all costs--choose a provider with real security and honest management.

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

I had the best service from Steven today! I came in to do a small batch shredding and he was super…read morekind and helpful. He explained that they were a family owned business and his customer service was incredible!

What a nightmare of a place to do business. They do not answer their phones. Nobody is ever in the…read moreoffice. In the off chance that their voicemail picks up they will not call you back. If you call the numbers listed you get stuck in and endless phone tree loop. But, they will be happy to charge you nearly $600/mo for the privilege of using a storage unit. They never forget to charge you. When you need to arrange any kind of meeting with them, they will not respond. So, figuring out if you can have a storage pod dropped off will not be an option since there is absofu**inglutely nobody there to answer that question.

James went above and beyond to help me get into the PERFECT sized unit for me. He is incredibly…read moreknowledgeable about the spaces and wanted to make sure all of my moving needs were met. Public storage is lucky to have him!

Service great. Added an additional unit today. Will be a relief to manage my storage needs. When I…read morerequested an additional unit the manager graciously assisted me at the desk instead of going on line which helps since I am 77 and not great at technology THANK YOU

Be very, very aware that you will not be told when you rent from Public Storage that they will…read moreraise your monthly rate in 6 months and in 12 months. This 1 star review has absolutely ZERO reflection on Jeff, the very kind CSR who works there. This is a 1 star rating for Public Storage's non-transparent, bait and switch business model. You will fill your unit and pay $96 a month like we did, and 6 months later get an email that the monthly rent is now $130. And you will see your EXACT SAME sized unit being advertised for the price you were just paying. It's shameful to not be upfront and let people know this when they are first inquiring about renting. It's called being transparent. It's having an ethical business model. Had my husband and I known that, we would have had the choice as consumers to shop around. But we know now, and I wrote this review so that other potential renters will know too, since Public Storage won't be telling them.

Wanted to say thank you for the great service your company provided in my transition and need for…read morestorage. Money Saver Mini Storage is a nice, clean and spacious units. I feel very confident my items are safe & sound while in transition temporarily. A great big shout out to Trevor! Awesome Customer Service! HappyCamper Unique!

They were very friendly when calling me regarding a late payment…read more I appreciated them being courteous.