I have paid over $10,000 in the 6 years I have been there. You do not have access to a restroom. Also I am a property manager that deals with residents daily and 1000 problems from my residents. This place is a sit down lazy waste of your money. Never rent here!!! My Star review is a minus -1 read more

This was my first and last experience with Public Storage (9000 NE Bothell Way Bothell, WA). I will start with the positives. The local staff are friendly and somewhat helpful. The facility is clean and well lit. It was somewhere to put my belongings during my move. Now the negatives. 1) Upon renting the unit, I was told by the staff the unit is considered "real estate", and the rental price may vary. Five months later the price went up 35%. Real estate in the greater Seattle area is hot, but 35% is just silly. I went on their website and rented another identical unit for less than what I rented the first unit for and moved my belonging from one to the other. Five months later they did the same thing with the second unit. Just know this if you rent a space. 2) To use the Public Storage app on your phone, the location services needs to be set to "Always" for it to work, most specifically for opening the doors on the elevator without punching in the security code. They are data mining your movements with this app. 3) Public Storage is not nearly as secure as they would lead you to believe. My unit was broken into. Both locks on the roll up door were in place and you wouldn't know someone had been inside. I found a large screwdriver and a utility knife blade on the floor in my unit, which they used to break in and cut the boxes open to see the contents. Upon reporting this to the staff at the front desk, I was told that they knew they were broken into in August and a fair number of units were entered. They used a crowbar to enter the building through the back door and with the large flat blade screwdriver, they slid the rolling doors away from the slot that the security bolt goes into. I tried it myself, not hard at all. My frustration with this - it's not very secure and they did not notify their clients that they might want to come in and check over their personal property so they could file a police report in a timely fashion. 4) I had just paid for the next months rent, but indicated I was moving my stuff out as soon as I could. The gal at the front desk told me she had arranged to get me a refund after talking to her District Manager. I thought that was great and a good step towards repairing my damaged faith in the company. Eight weeks go by, no refund. I made 3 different calls to the front desk staff asking them, what's up, they promised a return call, of which I have received none. 5) I'm having to waste my time writing this review, instead of saying, "They were great!". But you, as a possible renter should know, that there is a strong possibility of experiencing low integrity with this company. read more

Public Storage - Example of cut open box. - Self Storage Near Me - Bothell, Washington

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Don't do it!! Unless you have an endless supply of money, DON'T store your things at Public Storage. I've had my belongings at various facilities over the years due to my living locations. My previous storage unit was in Ballard and my rent increased every year. Seems reasonable. However, at Public Storage, you can expect an increase every 3-6 months!! Not sure about you but I have a budget to live within. The other issue with the Bothell location are the elevators in the non-office building were out of service a couple of time. A positive??? The Bothell facility was clean. read more

I duplicate the 'STAY AWAY!" message about Pulic Storage!! This company is so disappointing... rent raising pretty much every 6 months and they WILL NOT pre-rate you if you move out before month end. I will NEVER go to Public Storage again!!! This company is raking their customer of the financial coals. GO ELSEWHERE!!!!! read more

I rented a unit from here recently. Chantelle assisted me with the rental process as well as showing me the ins and outs of the building. Great friendly, knowledgable service! read more

Royce and the lady who has blonde hair, i didn't catch her name, were awesome, positive attitudes and so very helpful explaining how to work the elevator, and even gave us a map of our floor!! Said as long as we/you have good rental history, you are able to upgrade/downgrade units!! 10/10 recommend!!! read more

Super responsive and a GREAT deal for the price, the lady at the front desk was incredibly kind and showed me around the storage center, and even drew me a map to my exact room I was going to be renting. Great staff, great price. read more

Robin and the team are the best. I've stored a lot with public storage, and this location is outstanding

Do not place your things in this storage unit. They have no security. The staff are rude and unhelpful. They cannot identify valid documents and rent storage units to criminals that will take your things. They also rush you through the sign up process so you cannot make informed choices. They are not practicing safe measures because of the pandemic which further complicates things. Basically they rented a unit to a criminal who cleared out our unit for us and we have now lost all our things. The staff have done nothing other than race to wash their hands of the situation. Despite having security footage of all our goods leaving the premises by someone else we have not been able to see this and not been able to hand it over to the police. I do not believe they will take this information to the police. My husband was rushed through the sign up process back in March 2020 in the first stages of the pandemic. No one was wearing a mask, he felt unsafe and rushed to leave. DO NOT PLACE YOUR THINGS HERE IT IS NOT SAFE AND CUSTOMER SERVICE IS NONEXISTENT. read more

If you check out their BBB rating you will get a better understanding of this company's reputation. Upon going to their website and looking for the right size storage unit there were only two images of what met my needs. I chose the 5x5 unit. Upon going to reserve one I choose the cheapest option thinking the location and climate control had to do with the various prices. and it met my budget for long-term use. When I went to look at the unit it was only 4 feet high. There was no indication that the unit was only 4 ft high and was only listed as a 5x5. After speaking with someone at this location on 9000 Bothell Way, I wos only offered a refund on the lock and I would have to eat $62 because I was misguided by the website.. I was only informed that this was policy. So i refused the refund and asked for corporate hoping they could resolve the issue. I sent an email to Debra Wright, Customer Service Director for Public Storage, and it simply got passed on to someone else which eventually got passed onto the original storage location that gave me a refund only for the lock. The policy is King at this company and the customer is not heard. I think corporate is the reason why this company is failing. I think Debra is a prime example of not hearing the people that pay your salary. The only way I would recommend Public Storage is if you actually go into the location but you wont get to see the price changes that occur daily online and you would be charged the highest price. read more

Needed a small storage unit for some winter and patio equipment. Chantelle was great - very helpful and informative, giving me a tour of the facility and helping me set up the app for easy access. Went with a 5x5 eventually, whole process took less than 20 min in person. A wonderful experience all around! read more

I had nothing but a positive and seamless experience using this Public Storage location in Bothell. I booked my unit online, and had no issues getting access to my unit the following day. During the time I had the storage unit (around 4 months) I visited on several occasions and never had any issues accessing my storage. The employees were nothing but helpful whenever I had any questions. When masks were required, they were always wearing them. The move-out process was extremely simple, and the staff were helpful. I'll use this location for any future storage needs. read more

its my first time having a storage unit and the staff made it very easy and are very friendly here. I would definitely suggest coming here if you need to put anything in storage read more

Chris (manager) and staff are always really friendly and helpful. They go out of their way to make sure that the place is clean and well-maintained too. I recommend this facility and appreciate the great customer service here. read more

This was the best place for the cost i had to pay to get a unit. But when they told me that they were only 2 miles from my location them being the closest 1 they are out of there minds. Now i have a storage unit clear in Kenmore city limits and i live in Lynnwood basically. Closer to Thrashers Corner and Surrounding areas. An I have no transportation to get to my storage unit. Its very inconvenient. read more

My experience with this facility was incredible . One of the best customer service I have experienced. Robin and Kris were always helpful and went out of their way to ensure we were well taken care of . Thank you both ! read more

Robin was so helpful! Unit was clean and ready for us to move our stuff in on time. Great facility.

I've had a unit here for over a year. Customer service is great and the facility is always spotless. Recently I needed to upgrade my unit. Kris helped me find the right size that was within my budget. Public Storage also has a great app that allows for entry via a Bluetooth connection, which is super helpful because I could never remember my code. read more

Very nice people, helpful. Easy process. Great pricing.

Staff was awesome and place was super clean! Walked in and only took a couple of minutes to finalize everything after booking a unit online. Moving items was easy too because of the carts available. Price was great too! read more

If I could give this place zero stars, I would. On the day that I go there to MOVE OUT because they've raised my rent by $90 a month in the past year,, I cannot even get into my storage unit!!! There is a note on the FRONT door "OUT OF ORDER." A Sign on office door says they'll be back at 2:30 -- a one hour wait. So, I come back an hour later and the girl tells me that she's waiting for the technician to show up and doesn't know when it will happen. So, instead of her putting THAT INFO AT THE FRONT ENTRANCE instead of a stupid OUT OF ORDER sign, I have just wasted an hour of my time AND my mover's time only to find out that she cannot EVEN let me in. THESE PEOPLE DON'T CARE ABOUT THEIR CUSTOMERS AT ALL. If they did, they would have send an email or text to everyone in that building just in case someone showed up and NEEDED TO GET IN. But, no they couldn't think of being that considerate. They have all customers phone numbers and emails. read more

Scum company, ordered 5x5 room got something that was 4 feet tall, never stated on website

The man who helped me get everything set up, Jordan, was so nice and made the experience really pleasant. Facility is secure and clean. Would recommend this place! read more

Had a great experience at this Public Storage location. The staff working here was incredibly helpful, kind, and understanding.

I don't like storing things period and I've had to deal with numerous storage facilities in my time. The Public storage on NE Bothell Highway is nothing but inept. Three days I attempted to access my storage unit to no avail. It seems my code numbers were not transcribed correctly on the card they gave me. Now I can see this happening once but three times, come on now. So finally after getting everything into my storage unit I realize I need to add a few things and take a few things out. I show up the next day at 6:45 am to drop off these items and nowhere are there any carts to be found. (carts are similar to a hand truck) Well the items I had to deal with were heavy and not having a cart wasn't going to work. I waited until 9am (that's when a worker shows at the facility) to get a cart. The hours of business are 6am-8pm. It seems a rash of cart thefts have been going down at the Public Storage and under lock and key shall they be kept until the management can pass them out trading a cart for your drivers license. Please if your patrons are unable to get carts until 9am please don't allow access to the facility until that time. Makes sense right? read more

Highly recommend this public storage! Brand new facility along with the older building, accommodating staff and friendly too! :)

Let me start by saying that, the location is great, the facility is clean and they have never been broken into. This is all the good I can say about this place. Now for the untrustworthy review. First and foremost if you ever rent a unit from any public storage, you do not, let me repeat this DO NOT have to purchase a second lock, even if they tell you that they require it. Messina at the Bothell location lied to us and said it was corporate rules that all tenants require a second lock. We called her on it and she would not rent us a unit unless we purchased said lock. We called the corporate office while in the lobby and they told us that they do not require the purchase of a second lock. Point 1 is that she lied. RIght off the bat she is untrustworthy and how can you ask her legit questions without feeling is she telling us the truth or feeding us a line to sell her quota of supplies? Second, there carts that are used to move your items are locked up and require you to show your ID to use them and are only available during business office hours. The facility is open from 6am-9pm and after 5pm you are stuck carrying your items to your unit. I rented a unit at the Kirkland location and the carts were never locked up nore required us to show our ID's to use them. IF there so worried about thieves taking the carts then they should invest some of the money they get from our storage fees and the "required locks" purchases and invest in security cameras. It should be convenience to us, not to them and is not our fault or the other tenants that carts are stolen. I usually do not rip businesses apart like this unless I feel cheated and just from the beginning, it was sour. So I hope that my experience helps others make wiser decisions when renting units from any public storage facility. read more

They advertise 1 dollar for the first month but when you go there and ask about it, you'll get told that it's only for SOME of the Public Storage locations but not that one. Tired and in need of a storage place for all my wedding stuff, I decided to rent a unit anyway and was surprised at all the hidden costs. For instance, you have to pay renter's insurance which is somehow more money than my apartment's renter's insurance with more coverage. Then you have to buy a lock from them because they have special ones that fit in their doors. They earn two stars (verses the one for the advertising follies) because the place is safe, well kept, and very secure. There are several dollies to use. Also, I thought their staff was competent and friendly. It isn't the best storage unit I've ever used and I probably won't do business again. read more

In line with Covid distancing, I was able to complete the rental of a unit completing online. I was given directions to the unit and a code to enter. Once at the unit, the key was already waiting for me. Very convenient! read more

I loved the clean enviroment, staff were friendly and very helpful. I feel safe there

Nice clean facility! Very friendly and helpful staff! I would Highly recommend this facility to anyone who has storage needs. read more

Eli helped us get set up with our first unit and was incredibly helpful! Storing things is always stressful, but he made the process perfectly casual, fun and easy. The facility is handling COVID 19 concerns well with hand sanitizer. Access to carts is good, and units are easy to find. Thank you! read more

I have rented here for many years only because when I needed a unit no other places were available. I do not like going there because it is so hard to get in and out of because of very busy Bothell Way. Also, they recently started lockng up the few carts that they have on-site and you have to give them your driver's license to use one. Which means they are only available during office hours. Also, there is no rain shield so unloading in the rain is nasty. I am moving out soon cuz I found a storage business thaI much prefer. I would advise you to look around. read more

No professionalism. They prey on the elderly. We rented a storage space from Public Storage. The first day we arrived, we had rented online and had an appointment at 1 p.m. We arrived at 12:45. The lady told us to wait outside. We waited and other customers were waved in. My husband angry walked in and said we had an appt an hour ago!! He was told he'd have to leave! I was told to wait in the car. Finally he was allowed to rent the locker and we started to move items in. Carts were always available in the second building until a week ago when the company decided to surprise their clients and change their hours!!! No longer are they open until 9. (Mind you this is the hottest time of the year) They are only open til 6. And then those ladies LEAVE EARLY!! They have changed their policy! They lock up their carts in the office. So if you are older you are SCREWED. My husband went to their office and vehemently complained. They accused him of being brutal of to their "plastic carts" He gets a tisk tisk phone call from Marina at Public Storage who is effective evicting us in two days. Again they prey on the elderly. We've filed an attorney general's complaint. Avoid AT ALL costs. It is not worth it. read more

Great location! Zoe was extremely helpful and clear walking me through the paperwork and getting my new storage unit all set up. Unloading with dollies was super easy and access to my unit is a breeze. Great location too! read more

Working with Debbie was the most stress-free part of my move! She's so helpful!

Liz was extremely helpful and very pleasant to speak with. She was thorough to ensure I was renting the correct size unit and recommended additional items to make to move a little easier. read more

Great Facility, Debbie at the front desk has always been extremely sweet and and very willing to lend a helping hand.

This is a decent, safe place to store your belongings, but I don't recommend it for more than a few months. Be aware that this facility will raise the rent every couple months, so if you're in a bind financially, you may want to budget for this. I moved all my things into a storage when I went back to school and temporarily moved in with my parents. Now that I'm back on my feet financially, the frequent increases in the cost for the same storage unit have moved up the timeline to get my own place. If you're my mom, you may not consider this a bad thing, but from a business perspective, they are forever losing the loyalty of this customer. Once my stuff is out, I don't ever plan on using their services again. If I need a storage unit in the future, I will instead find a more affordable, stable competitor. And due to my penchant for collecting things, this is a near certainty. read more

This location does not offer the $1.00 for the first month deal. You will have to pay for a lock that can only be used with their storage units. The lock is very pricey. You will also have to pay for renter insurance and you won't be allowed to use your own coverage. This is also pricey. If you are one day late paying, you will have to pay $80.00 late fees. They will not negotiate this even under dire circumstances.The staff is not able to help without having further instructions from corporate so there are no immediate solutions or needs met. After telling my family and friends about the hidden costs and horrible location, we will not use any Public Storage locations for our storage needs. This company requires no stars for review. read more