It's been six months and I have not received a refund for the unit I never received. They sold me a…read morelocked unit and said there was nothing they could do about it. I called every week for months and was redirected. They ignore my calls and will not answer. Do not rent here.

I recently leased a 5x5 storage unit at this facility. However, I never moved any items in to the…read moreunit because of my poor experience upon move-in, and I cancelled my lease before the first month was up. I requested a refund of my rent and move-in fees, but was not granted one. Upon arriving at the storage facility on my move-in day, I followed the directions I was sent in an email from Secure Space and attempted to unlock the gate using the provided gate code. The code did not work. I went to the manager's office for assistance and after a few minutes he was able to get me logged in to the online system, which I was for some reason not fully processed in yet, despite signing a lease and paying the full balance the day before. I proceeded through the gate, which now worked with the code, and went to my assigned unit. Upon driving around the facility, I noticed many piles of items and what appeared to be garbage left around. I found my unit, which was down several hallways. The outside door leading to the hallways was unlocked. The directions stated that I should find a combination lock on the door to my unit, and use the code provided to open it. However, rather than finding a combination lock on the door to my unit, there were two blue locks requiring a key. I returned back to the manager's office again to troubleshoot the lock problem, only to find him gone and a sign on the door saying he would return at 5:00, even though it was after 5:00 at that point. I called the number listed on the office door and was directed to a woman who worked for Secure Space. I explained the situation regarding the locks and my inability to enter my unit. She expressed concern that the manager was not in the office and said she would try to contact him. She was unable to get a hold of him and told me to "wait outside the office for 15-20 minutes to see if he'd show up". She said she would then call me back to follow up. I waited outside the office for 25 minutes without seeing anyone. At that point, I decided to drive back to my unit to see if perhaps the manager was there or busy working somewhere else on the property. I could not find him. I parked outside my unit and called the number back that I had previously talked to, and this time was connected with a male. I explained the situation again. He stated that he was the manager and that he left a sign on the office door saying he'd return at 5:30, hence his absence. This was not true-the sign said 5:00. He was unapologetic about the situation and seemed frustrated with me. However, he said he would run down to my unit to help me troubleshoot the locks. I waited outside my unit for another 15 minutes. Still the manager did not show up. Finally, I called again. He said he was on his way. A couple minutes later, I saw him coming around the corner towards the entrance to my unit. Again, there was no apology on his part for the inconvenience. Together we walked to the unit where I showed him the two locks on the door. He said that he had to go get a tool and physically cut the locks off of the door. He left again and came back with a large set of cutters and then proceeded to cut off both locks. Upon opening my unit, the manager looked inside and stated that the unit hadn't been swept out and that he'd be back with a broom. I waited for him to retrieve it and looked inside to find the floor of the unit littered with debris and a pile of what appeared to be dried excrement in the corner of the unit. A few minutes later, the manager returned with a broom and a large shovel. He attempted to pick up the dried excrement off the floor with the shovel, but a stain was still left. He stated that he'd refund the price of my lock for the inconvenience (this never happened). Then, he left me to move in. Unfortunately, at that point it had been over an hour since I had arrived at the facility and I felt neither safe nor taken care of. I did not want to move any of my items into a dirty unit where there had just been excrement on the floor. I left and had a car full of items that I was unable to store. I wrote a thorough e-mail detailing my experience to Secure Space customer service, and never heard back. Finally, I simply cancelled my lease because I didn't want to be charged for another month at a unit I was not using. I was never refunded the price of the lock, as the manager had promised, nor was there any response to my concerns. Overall, my experience with Secure Space Lynnwood could not have been worse. I would not feel safe storing my belongings at their facility, no matter how low the price.

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Horrible. We've been here 10 months and they've raised the prices 3 times!!! They get you in on a…read morecertain price, let you move in, then raise prices. 3 TIMES!! That's bait & switch. Scum!! Also it sucks. Elevators never work, there's NEVER enough carts. Here right now & had to defend my cart from being taken by someone who decided he's more important than everyone else. The bathrooms are often unusable (truly unusable, like poop covered). Don't plan on a bathroom here. Garbage. Tweakers. The regular fun Everett stuff. Don't let the newness & somewhat fresh paint fool you. It's just another horrible business taking your money & not repairing facilities. Also, the nice reviews you do see, it's because the employees who sign you up, beg you to write a review. They say they get bonuses from them or something. They really really push you to write a review. I'm glad I waited!! Knowing what I know, I would NEVER SIGN UP HERE!! Run. And again. The elevators don't work. Here right now. No elevators. And they don't care. Some people can't even access their units to move into/out of. Who can carry heavy boxes up/down stairs!!

I am writing this to share my experience and warn future customers about how this company handles…read moredamages and accountability. I hired A Perfect Mover to handle my move into a brand-new home. Three days before the move, brand-new carpeting was installed. During the move, their team caused visible damage to multiple carpeted areas, which I brought to their attention immediately. The owner, Shane acknowledged it and asked me to send carpet cleaning information so they could cover the cost. I scheduled a professional carpet cleaner and informed Shawn when they arrived. Only at that point--two months after the move was completed and fully paid for $10,824 ... ( we are a family of 4 ) Shane suddenly claimed I had a "past due balance" for junk removal labor. This was never mentioned during or after the move, nor on any invoice. It appears to have been brought up only when it came time to pay for the damage they caused. This is especially odd because I had already settled my bill with them totaling $10,824 ...so wouldn't that extra charge be brought up at the time of processing payment.???? Yeah... you'd think so. Despite this surprise accusation, I still attempted to be reasonable and offered to pay the carpet cleaner upfront while allowing him to reimburse the remaining balance (even factoring in the amount he claimed I "owed," which I dispute). Instead of resolving the matter professionally, Shane became defensive, accused me of "threatening a bad review," minimized the damage to my brand-new carpet, and refused to take responsibility. He then said everything would now be pushed through a "claims process," effectively declining to resolve it directly. To be clear: * The job was paid in full the day of the move. * No past due charges were ever mentioned until reimbursement for damages was requested. * The carpets were new and undamaged, and no effort was made by the company to repair or mitigate. * My review is not a threat--it is a reflection of how this company treats customers after being paid. I support small businesses, but integrity matters. A company that damages a customer's home and then invents retroactive charges to avoid accountability is not acting in good faith. I would strongly urge anyone considering this company to proceed with caution

Book with caution. Response time was great but initial quote was grossly in accurate. They have an…read moreextensive quoting process that involves a video walk-through through your whole home. So we were shocked to find that there was not enough room for all our things on the truck as well as we had to hire for another day. They also didn't have the proper box needed to move our tv. The movers themselves were very courteous and respectful. Management and up that we spoke to were not as respectful. Extremely defensive and accusatory. Eventually, they did make efforts to "make things right". I would use great caution as their quote felt low to get our business and then ultimately we were stuck paying more than if we would've gone with another option. Even with them giving us deal on the extra day. Plus, these are just two of the items that are left in sub optimal condition after the move along with small scrapes to the walls at both the old and new house. *** we spoke with Ken from a perfect mover. And he very professionally took accountability for the misquote and adhesive left behind. Our interaction with him was very positive and if that would've been the type of interaction we had from the initial issues, our overall experience would've been significantly better.

Quite possibly the worst experience at a uhaul location ever. Rented a truck through the app and…read morethe lady who works there gets a call right as I'm done checking out and says it's no longer available because someone else is using it for a "one way trip"? And the next U-Haul location was 30 minutes away... would not recommend this place to anyone.

No follow up. No appt. confirmation. Rude staffers. Bottom line, this place totally sucks. They…read moredon't want your business. They schedule an appt. And then don't honor it. I have the confirmation. Every staffer I've ever talked to there is totally rude. I've never wished so bad that this place would go under. If you support this business I hope you get the same lack of service and courtesy I got. You've been warned.

When I had to get a medication out to my child n another state with less than 2 hours notice, thru…read morehelped me. No FedEx nor UPS or USPS had the boxes, frozen gel packs to help me. I lost have called at least a dozen places and they all said they would help but I'd have to get my own frozen gel packs and styrofoam box to ship medication out. Pony Mailbox and Business Center had it all and they managed to ship out on time. Thanks to Annie the owner who also helped me save $30 value.

Never take for granted a great and reliable notary located in your neighborhood such as Pony…read moreMailbox & Business Center. The extended business hours, courteous staff, quick reply to quotes sent via Yelp, and available notary are all very appreciated. When needed I will definitely return, and recommend.

Stacy is great! She explains everything very clearly, she also helped with measurements and…read moreexplaining the things that would fit in my selected unit. It's incredibly clean and secure. The police use the building as a training facility after 11pm. Thus the strict rules on times. Highly recommend l!

Very friendly and easy to work with. Helps with issues with access or door closure. Are patientread more

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Easy to schedule and work with. We had a last minute need for moving and they scheduled us right…read moreaway. They have accomplished movers who worked well as a team.

Our family stored at Peoples Storage in Everett for close to 10 years. We love the facility for…read moreit's ease of access, low prices and the management. The staff has always been friendly and always helpful. The the unit was secure, low priced and the facility clean. All the years we stored there, and we had two units, there were never any issues. They even offered us cold bottled water when we were sorting our stuff on a hot summer day. We loved that the staff were responsive and security minded. It makes a big difference compared to a few places we tried before. We will tell our friends and when we need storage again, we will return. Thank you for a pleasant experience.

do not go here!! the management is extremely shady as well as very nosy…read more they will walk by your unit a minimum of twice while your moving your belongings, as well as try to get extra money out of you, KEEP YOUR RECEIPTS! they may conveniently not show payments made till proven, then its still a hastle.. BE WARNED!!

We used Cross Country Movers for our son move from Seattle to Miami, and the entire experience was…read moresmooth, professional and stress free. Their team arrived on time and worked efficiently while being careful with the household goods. Their full packing service was excellent! They used high quality materials. Everything was delivered to Miami in a perfect condition, no damages. I highly recommend Cross Country Movers!!

Needing to move my home from Washington to Florida I got a few quotes in and based on the reviews I…read morehired Cross Country Movers-BIG MISTAKE. Before I get started if your considering this company DONT here is why. Mark Kaplan came to my home and went through each room making his own notes on everything I required moving. I gave him full access to every nook and cranny and let him make his own notes as I wanted the company to also pack my belongings. Based on his finding he then sent me a quote which was initially very attractive, it comes with a full page Guaranteed price (OR SO I THOUGHT). The day came for removal and they turned up on time and packed all my belongings and off the truck went. 3 days or so into our journey as we were driving to Florida I get a call from Mr Kaplan "It seems we needed to use a lot more boxes than estimated" was the gist of the conversation. Well you provided the estimate and if anything I have reduced my inventory not increased it so its not my fault I replied. You then get a call from Amanda Rey. We have a problem there were more boxes than intended its and extra $2295.00 (THE CLASSIC BAIT & SWITCH). At this point you are well and truly S.....d !! they have your belongings on a truck and you wont see it unless you pay the extra. They will tell you, they will open a claim (give you a false claim number but will never do anything with it, see later). So I paid and my belongings turned up, in fairness the team unloading were very good except when they purposely mentioned they had taken my TV's out of a wooden crate in the van ( long story but Kaplan told me my 4K TV's would need a wooden crate which did not happen and when I complained about this lo and behold it was mysteriously in the van, well I went out to the van there was no wooden crate to be seen, MORE LIES and DECEIPT). So now the full reveal begins, as we started to unpack the reason for the extra boxes became very clear. Cross Country Movers are experts in packing boxes with PAPER !! not your belongings or not much but lots and lots of paper (see photographs) not only that they can wrap a single plastic bowl in 4 sheets of paper and a single plastic lid in 3 sheets of paper (so they wont break!!) and then they stuff it full of more paper. So it went on and on, we have bags and bags of paper not small bags 60 gallon bags. Stay well away from this company they will rip you off. BIG TIME

Amazing Movers and with reasonable Prices! They moved a very large glass case for us and nothing…read morebroke. They wrapped and delivered in on time and in estimated budget and set up too! I can't say enough good things about their staff too! Call Lyle for any of your moving needs and did I mention he delivers boxes and packing needs to your door when you move with them! I highly recommend them!

They earned a 4-star in my book, with minor room for improvement…read more First off, I had a very last minute piano-move need. Seriously, found out Sunday and needed it moved by Wednesday. It was an upright Baldwin piano. Most folks I got a hold of couldn't fit me into their schedule or were 50% more expensive than these movers. The move was across wood floors down two small steps, then into my home which had one small step and wood floors. They worked well together to prep the piano for the transition out of the house, to the truck, and into the next house. They handled everything smoothly and cooperatively. The whole move was complete within an hour from start to finish (it was a 6mile drive from Mill Creek to Bothell). I was very grateful for their service and customer service. The minor room for improvements: 1) They had set out for the job without my phone number on hand for some reason and I had to call to verify. They did have the address, but were waiting to connect with me. 2) I gave them the move-to address and though they knew the general area, they may not have used GPS or a map because they had turned off on a wrong street which prompted another call on my part. I'm not 100% certain of why these issues occurred, but I was somewhat surprised. Otherwise, I would recommend them, especially for small moves like mine. And if they show up with their moving pick-up truck don't be put out because they moved the piano just fine in it.